Adrian F.

As an advertiser, having used HomeAway one year, and Abritel, their French name, this year, they have been totally useless and produced just two lets in the two years, which barely met the cost of the subscription. All they do is send you weekly demands for MORE money for special deals. We were stupid enough to respond to one the first year but it produced absolutely no enquiries either though it cost us £50 extra. Holiday Lettings have always produced a regular stream of bookings for us so I will NEVER again use HomeAway or any of its subsidiaries. They have a promise of refunding your money if you receive less than half a dozen or so enquiries, but I notice in both years we had a whole load of 'spoof' enquiries from people wanting dates already booked and marked on their calendar (from our other letting agency), as well as two or three fraudulent enquiries from people wanting us to send them money. We reported these frauds but HomeAway didn't sound interested and just said there was nothing they could do to stop them, and yet we never get them from Holiday Lettings. Twice bitten, we will never waste our money again.