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Ordered invitations and those came out great! But had to make a reorder and there is no way of doing so. I have done EVERYTHING their customer service personnel has told me and would STILL have to remake my entire design. There should be a reorder button right in the previous orders menu. THIS IS SOOOOOOOOOOOOOO FRUSTRATING and I wish I went another route now bc this has taken days!
Tip for consumers:
Just make sure to over order invitations!
Abigail C.'s review of The Knot earned a Very Helpful vote
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I posted a review with pictures and videos of the disgusting environment that the food trucks...
Hi Abigail. I'm so sorry for any confusion. Our in-house design team would be happy to pull up your previously customized designs if you need to reorder more!
The best way to reorder your custom items is to just order through our site like normal, with your correct quantity (the minimum quantity is 15). You will click the Personalize button but won't actually have to make any changes in the editor. Once you are on the editor page, please indicate in the Design Note section that this is a reorder and you want to use the custom proofs we created for you before, referencing your previous order number. Then click Review + Save, and proceed to checkout. This will serve as a placeholder for your custom design.
After your order is placed, we will follow up over email to confirm that no changes are needed from your previous order. I hope this information helps. If you need any help with your order, please feel free to email help@theknot.com. We'd love to resolve this with you!