ZavviReviews 256

Sent me the wrong item. Charged my card for an amount more expensive than the approved item. It was a complete hassle to get a refund. It's taken OVER a month. If you order from them, expect to roll the dice with your order.

Scammers. They cancelled the preorders of Prismatic Evolutions Mini tins for everyone that ordered because they realized they can sell the product for way more

This company packs things horribly and items get damaged easily. Also there customer service is also aweful so when this happens good luck getting your money back without filing a claim with your credit card.

I ordered a case of pokemon. They cancelled my order unexpectedly. They said that they were unable to fulfill order due to demand. I look again at the product page and the item is back in stock but at a higher price. Poor ethics.

Sold products not on hand and canceled order within 24 hours. I would not recommend buying from this shop or giving them any of your business.

I ordered a preorder item from Zavvi on 1/23/25. The preorder item was for a set of Pokemon cards above MSRP of the item, but as it's sold out everywhere else, I was excited. Someone posted the link to Reddit so other fans could order. When I told my boyfriend (who collects action figures) that I ordered from Zavvi, he raised his eyebrow and said "good luck." I should have trusted him, because I woke up on 1/24/25 to an email saying that my order was canceled. But not because they don't have the item, nope! Because they're relisting for about 80% higher since the item sold so well. Pokemon Company should end any distribution they have with this site, and Zavvi should do the honorable thing and honor their orders that was on a PREORDER ITEM ALREADY ABOVE MSRP. Shame on Zavvi, I will NEVER be using your service again, as will everyone else who ordered. You are not welcome in our hobby. And yes, of course they haven't refunded my Paypal yet but did take the money.

They sold pokemon cards and cancelled so they could sell for higher due to demand. Stay away. Not a good business to buy from.

Will cancel orders and relist for higher prices. Avoid at all costs.
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Scam company. They cancelled the preorders of Prismatic Evolutions Mini tins for everyone that ordered because they realized they can sell the product for way more.

Paid 130 ish dollars for tins and was told my order was canceled. After some research they canceled it so they could resell the product at a higher price. Sad sack of a company!

Cancels preorders due to demand to raise to higher price. Never preorder from them at least. Continue with caution at your own risk.

Scam. Cancelled my order so they can sell at a higher price. Stay away! They sent an email stating they have no inventory but they did at a much higher cost.

Useless customer service, 72 hours to respond to reply to their messages by which time always to late to change anything. 10 days late with delivery after being asked to cancel. Never again. Item did arrive in the end but the process completely hopeless. Avoid!

Package Tracking shows it never left Great Britain. It shows it never went to customs, never went to ANY US postal services. There is no number to contact Zavvi. They use "messages". I notified them of the details via their messaging system. Rather than actually looking at the tracking info. A week later they just sent a generic response and told me to fill our their form. (Download, print, fill out by hand then scan then upload, rather that an Electronic Form). 5 days later, they send out the exact same generic message with the same form. I am out $200. I have spent over $5300.00 over the years at Zavvi. Obviously I will Never buy from them again. When you order from Zavvi you have to understand, you can NEVER actually contact them, they only do generic responses and you will get ripped off eventually. It might take several orders but you will end up like me.

Was wondering why they had such an ok score on trustpilot... Then i remembered trustpilot is a scam and genuine negative reviews get removed! Zavvi are awful. Ordered weeks ago...processing since. Payment taken but no dispatch. Non existent customer service. Never again. Now...time to review trustpilot too!

Update...placed the same order with next day delivery instead of standard. Dispatched within 12 hours! So now I've got to try and cancel the first or return it for refund. But if you're reading this, pay the extra £3 for next day. DO NOT GO WITH STANDARD DELIVERY

These guys must make most of their money on the delivery fees because the delivery takes twice as long as they estimate yet they charge like they've hired a private jet to hand it to you

This is the last straw! I have order multiple times from Zavvi and ever time it has been nothing but a hassle. I have tried to cancel my order I placed two weeks ago because it would not arrive on time for what I needed it for yet I have had no response other than we have escalated it. Horrible customer service! DO NOT ORDER FROM THEM!

Take your money and never deliver! Always give the same response that they're chasing your delivery - they don't! Disgusting behaviour and company should be avoided at all cost! If I could give them zero stars I would!

After 6weeks of waiting for an order the actual product was faulty and of poor quality when it arrived, I've requested a refund to which they said they sending a replacement which I do not want. In order to gain a refund I've to return the faulty product and the replacement which will cost over £6 in delivery fees possibly not alot to some people but when you have paid over £40 for something of poor quantity it all adds up. For me to get my refund both products have to be returned.
Customer service is poor many different people handling your complaint you never get the same answers.