They have amazing customer service and make it easy and fun to shop. (in 89 reviews)
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While you can find a better price on shoes and a better selection elsewhere, overall Zappos offers a fairly pain-free shopping experience. Be sure to read the reviews of the shoes/clothing before you buy as they can help you decide whether the item will fit or function for you.
Customer service is good and unlike some auction sites, you can return the shoes easily if they do not fit or have something wrong with them.
Shop around though if you are looking for a bargain as a lot of their shoes that they say are up to 60% off retail are actually a third or more expensive than at other sites.
It is still one of the easiest and most convenient places to shop if not always the cheapest and the free shipping and delivery within a few days guarantees you will have the shoes/items when you need them and not two days after the event!!!
prompt shipping, excellent condition, no hassle returns.
I've bought so many shoes from zappos and shipping is unbelievably quick! I mostly just get shoes because other things are pretty pricy that they sell. One time it was a week before Christmas and I ordered my mom shoes and they literally came in 23 hours later!! I was so surprised I wasn't even expecting them to come before Christmas !!! Would definatly recommend
I ordered a belt from zappos.com and I had noticed it had been a while and had not received a email saying it shipped so I called. I was told my order was canceled and I asked why they said they were not sure and put me on hold to check. He came back and apologized and said they were not sure what happen but they would send me out the belt free of charge. I was never charged for the belt and got it completely free. I work retail and I think that is great customer service... excellent job
i called to purchase a pair of shoes for my mom for her birthday. They were able to locate my order I had placed 3 years ago, and help me to order the same shoe , since they have been her favorite I was able to order in correct size and same shoe. While placing order I mentioned these shoes were a birthday present. The lady helping me asked if it would be ok to send a birthday card to her with her shoes. Wow, everyone in her department signed this card and wrote something incredible. My mom loved her shoes, but absolutely loved receiving their card. Thank you zappos for making my moms birthday amazing, and for helping me to make sure I ordered the correct shoe/size!!!'
And they have a great selection, lots of photos of the items, and helpful customer service! I've only used their 365 days return policy once, when I discovered a long forgotten about a pair of sneakers that didn't fit. I was embarrassed and thought I might not get a refund but voila! they stood behind their claim. What a great company!!
Margret in customer service was Phenomenal!!!! to say the very least. Great service!! I will be ordering my beautiful dress for my beautiful day.!!!
I really like this site. I have bought several pairs of shoes from them. The customer service is awesome. I remember one time I called in and I was needing some boots. It was really cold in my area and we were getting a lot of snow. The customer service rep had my warm boots delivered by Fed Ex so I could get them really quick.
Always pricey in my opinion, but otherwise, very good online seller.
Zappos always contacts me when my favorite brand of shoe has my size and EE width of shoe coming into stock in new styles. I love that. They have the most doublewide highend styles for women on the net. Their return policy is so wonderful and of course the free shipping and handling both ways makes it perfect! Zappos rules!
I am not sure it gets better than Zappos when it comes to online shopping. The selection is endless, the website is easy to use, customer service rocks, and shipping is usually free both ways. (orders and returns)
I wear a size 11 shoe and in my smaller town, size 11 can be difficult to find. Zappos always comes through. No matter what the cost of items I have ordered, my shipping has been upgraded to free.
Fellow shoe sisters, you guys will understand this. I love shoes and when I have a special occasion, I search for the perfect shoes to go with what I am wearing. We were invited to a VIP event when our local Hard Rock Hotel and Casino opened. I'd purchased a fancy dress but am not a fancy shoe person. I searched locally and much to my surprise, I found something I thought would work, purchased them, and sort of forgot about them once they arrived.
The morning of the day before the event, I tried on my ensemble with those shoes. For whatever reason, they weren't as comfortable as they seemed to be when they arrived. I knew we'd be walking and on our feet for hours. Not only did I need style, I needed comfort.
In a moment of craziness and knowing I'd never find something locally, I accessed zappos, found a pair of shoes in a brand I knew would work out, called customer service with my dilemma, and believe it or not, my shoes arrived the NEXT day without expedited shipping charges, 3 hours before the event. How is that even possible?
Zappos allows returns up to 365 days after ordering. Yes, really.
Other companies could learn from zappos.
If they run out of something you want, you can request an e-mail if and when it returns to stock.
Don't hesitate. Use zappos.
Zappos is one of my favorite online "go-to shoe-store". I love the variety and reasonably priced shoes which Zappos have. The customer service representatives are extremely efficient and very personable. I recommend Zappos to all of my friends and family. Try Zappos, you will not regret it!!!
Zappos is the bomb! They have free shipping to and from your residence and it beats going to the store to try things on. their packages arrive so quickly, its incredible. I have had only positive experience with Zappos and recommend them highly for anything, but especially shoes and dresses.
Zappos has a lot of good stuff, but with the Internet at my fingertips, I can value shop the web.
I was pleasantly surprised by the quantity of Kenneth Cole Reaction shoes that the site had, at cheaper prices than Kenneth Cole. I was a bit disappointed to see that one style of boot had been discontinued, but this is not the fault of Zappo's. Highly recommended1
I have only had good experiences with this company. I highly recommend. It is wonderful to be able to order 10 pair of sneakers to see which is the best and then return the rest - or all of them -- with no shipping charges. I have bought several shoes from them and returned several as well.
I ordered waterproof running shoes from this website and have ordered waterproof hiking boots from here also. They ship promptly, keep you informed, and the shoes arrive very well protected in their packaging. They have a great selection, and you can get different views of the footwear so that you know what you're getting.
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