They have amazing customer service and make it easy and fun to shop. (in 109 reviews)
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I had a really good experience with zappos. I ordered some boots! They fit perfect and are exactly what I expected. I read some reviews that people think they have gotten used shoes in my case that didn't happen they were brand new. Also the shipping was awesome. Nordstrom has always been the best shipping in my opinion but zappos was just as good and on top of it getting here fast it was free and living in Alaska I don't get a lot of free shipping.
Rare to find such an easy online shopping experience. They have set high standards for online shopping and have been able to maintain and exceed them over time. My trusted, first choice site when looking for shoes and handbags. Also, as opposed to Amazon, when you need to contact Zappos, it's a breeze. (Amazon hides their phone number and makes you spend too much time trying to find help if there is an issue.)
Ordered a pair of new running shoes thinking I was getting a good deal with the free ground shipping only to find out if I had ordered it on their mobile app I would have received free next business day shipping. Chatted with customer service who said nothing could be done to cancel or change the shipping because their orders process after 15 minuets. Very unhappy.
My mother in law bought me gift card. I used it for several items. Returned an item. But instead of crediting me back with store credit, they return it to the CC of my mother in law. So I lost part of my gift, and zappos loses sell. That is seriously basic retail knowledge that they just screwed up. I am not going to my mother in law and asking for my gift back from her. So now I will consider how often I shop here because I cant trust their system. And I buy all my shoes here and some clothes as well
Ordered something and it was late arriving so I contacted them via email and it was sorted very quickly.
Highly impressed and recommend
Ordered a pair of shoes that were shipped out on a Sunday, which most businesses don't do. I got them on Tuesday, way under the 4-5 day projected delivery. There were too big so all I had to do was go online and print the return label and drop it off at UPS. Ordered two pairs this next time to make sure at least one fit, and returns are so easy I might as well! Received them two days after the order! Incredibly quick! They shipped UPS Next Day Air at no request or cost of my own. No tax (or it's already included or something) and free shipping. Great shopping experience!
I've purchased a few items and only once had to return due to sizing issues. Liked the 'free shipping' until I realized the free ship cost is built into the price of the otherwise costly item. Still, I was never disappointed by the quality of their goods.
had a bad comment on my recent purchase from Zappo's. We bought a pair of original Dr.Scholls sandals. The shoes, which I would call factory seconds, were nit up to par fpr that product. After 3 weeks of use, they have done all but ruined my wifes feet. She has been using this product for 30 years and never had such poor workmanship before. The leather straps stretched and the bottom of the shoes that contact your feet appears to have not been completed in the production process. There are spots that are rough and being made of wood caused much irritation and blisters on her feet. Upon close inspection it seems as though they never finished the smoothing step. Some areas of the shoe are as though they were not sanded, leaving a surface that damaged her feet. Of course they had to be worn to find the problem and therefore they are not covered under warranty. She bought the same shoes from Northstroms and have no such problem. I am disabled and ny income does not allow for many purchases and I'm sure they would not miss my bussiness but I must say that I will not take a chance on Zappo's again. I am sorry because Zappo's is supposed to be a high quality store. I thought I would let you know we are very disappointed.
While you won't be finding those 70% off sales people rave about here, you will be finding absolute satisfaction. From simple returns to inexpensive shipping, Zappos should be your primary site for reliable service. Sometimes boredom is pleasant!
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