They have amazing customer service and make it easy and fun to shop. (in 115 reviews)
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I love Zappos! I have been ordering from them for years, and they never fail to have excellent products, and excellent customer service. The BEST customer service around! The only problem I ever have is when they run out of the product I want. I highly recommend that you order from Zappos when you need shoes!
I have mostly ordered shoes. They arrive quickly and there is no postage fee.Unfortunately, they often don't fit my hard-to-fit feet.However, Return postage is free. I would never buy on-line shoes anywhere else, for this reason.
I love this company and their up-beat spirit!!
I have always been a Zappos shoe-shopping kind of girl. What's not to love about going online, not having to try on anything, not having to wait in lines and having shoes show up at your door within a DAY or TWO!? What, they don't fit right or just don't suit your fancy, no worries - send them back for FREE! I had a poor shipping experience with them once about 5 years, where they accidentally shipped the wrong pair of shoes to me 3 TIMES before finally getting the shoe model and size correct to what was ordered. It turned out being a barcode issue in their plant - boxes were mislabeled with incorrect SKUS and the wrong item was accidentally being re-picked an re-shipped in error repeatedly. It really wasn't a painful experience bc this company has the BEST customer service I have ever experienced online. Agents called and emailed me about the status of my order every step of the way, their emails are fun and made me laugh and I really didn't mind the hassle bc they took the time to take care of me. I ended up scoring VIP status through this experience which has allowed me to be part of a 1-day free shipping club which I absolutely LOVE. Best part of Zappo's these days is that they don't just sell shoes, they sell clothes and all kind of other great merch which has allowed me to find the majority of my attire on Zappos or amazon. Thanks Zappo's, you've made my life so much easier. :)
I've used Zappos on numerous occasions and have always received excellent products and service. If the item didn't fit right? No problem. Returns and exchanges are hassle free with the friendly people at Zappos. And shipping times are extraordinary. I usually get my order a day or two early.
If you ever have a bad experience with Zappos their customer service is top notch and will make it right!
Zappo's is fast and easy. Smart website, but prices are high. I love to shop on the internet, but I love a bargain even more!!
I shop online often, and Zappos is by far the quickest shipping out of all the online retailers. They use UPS and it literally will get to your door the NEXT business day. It is that fast.
And if for some reason, it didn't get here by the next day, they can even offer you a 20% discount. Which out of 3 years shopping from them, it happens to me only twice. And one time it wasn't even their fault. Zappos distribution center location got a huge snow storm,UPS service closed in that city so the package was not able to get here by next business day. Even it wasn't their fault,it was mother nature, they still offers me 20% discount that I can use on ANY purchase within zappos website.
Once you shop from Zappos for a few times, you will become a VIP. Which you will ALWAYS get NEXT BUSINESS DAY shipping for FREE. Make sure you use the same account and same email for all the purchase to become VIP. I don't know how much you will have to spend to become one, and I don't know how many times you have to shop at zappos to become one. But my own experience is I shopped at zappos 4 times, and after that I became a VIP. And after that, I got next business day shipping for free ever since.
However, Zappos NEVER has sales. So usually you won't find good deals. But if you want to get something FAST. Order from Zappos, they will ship faster than any website.
And Zappos have great shoe collection and clothes collections that other website might not offer. Sometime Zappos offers items that Nordstrom doesn't even carry. I bought some clothes and shoes that Nordstrom or other website doesn't even carry. So that can also be a plus.
But I don't think Zappos examine their return carefully enough. There was once I ordered a pantyhose from Zappos. It was already been worn and ripped. I don't understand how can Zappos take back a lingerie item that is already ripped and worn?! If Zappos examined their return carefully, they should never even take that return and resell it to someone else again.
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