ZapposReviews 720

I ordered a pair of shoes from zappos tru the Amazon at work program I got an email saying package delivered but I didn't receive anything I called customer service and was told to wait 24 hours because sometimes they mark a package as delivered before its actually delivered 24 hours later still nothing so I called again they sent out a replacement same thing happened it said delivered but did not get anything they said to wait another 24 hours then 24 hours later I called and was told to file a police report and they would contact me via email for next steps about 2 days passed and I got an email saying they permanently closed my account without reason

ZAPPOS TAKES THE SHOES OUT OF THE MANUFACTURERS BOX AND SHIPS THE SHOES IN THEIR OWN BOX SO YOU HAVE NO IDEA IF THE SHOES ARE NEW AND NEVER SHIPPED OR IF THEY HAVE BEEN RETURNED AND NOW BACK OUT IN A GENERIC ZAPPOS BOX.

They're very bad for business you can make an account know your password they will freeze your account and cancel your first purchase for strange activity

Their vast selection, speedy delivery, and top-notch customer service make every purchase a delight. Shopping here is always a win-win experience!

Zappos provides excellent customer service and a wide selection of shoes and apparel, making it my go-to destination for online shopping. Whether I'm looking for sneakers, boots, or sandals, Zappos offers a vast array of styles and sizes to choose from. I appreciate the hassle-free shopping experience, with free shipping and returns making it easy to find the perfect fit. Zappos' commitment to customer satisfaction has earned my loyalty as a repeat customer

I placed an order for a pair of Brooks tennis shoes on Feb. 25. They said they would be delivered by March 1. I called on March 2 when the shoes still had not arrived and online my order still said "processing". Nobody could see if my shoes had been shipped or not but said they should arrive by March 4. They told me there were no more in stock, but that the pair I was waiting on could be one of the ones that had been in stock. On March 3, they sent me an email canceling my order and telling me it would take 2-10 days to refund my money and sending me a $15 coupon. I am still waiting for my money to refund. On the phone, they assured me if it had to be canceled, they would "take care if me". I can assure you that sending me a $15 coupon and taking forever to refund my money is not "taking care of me". Buyer beware.

Ordered a pair of flip flops and signed in with my Amazon account and paid through Amazon got an immediate order confirmation, the next day got a shipped notification with tracking and a delivery date they were delivered two days later as promised I just bought another pair

Zappos used to be my preferred store for buying shoes due to their excellent service. However, their quality of service has declined significantly. They no longer offer overnight shipping, and their overall service has deteriorated. Unfortunately, Zappos, I'm now considering other options as one of your previously loyal customers.

I have been a customer of Zappos for many years. As soon as Amazon bought this company, they went straight downhill. I have placed orders that never arrive as promised or just do not arrive. I will no longer be doing business with this company.

I called to get help with an order i placed using a digital gift card i received as a gift. After i spent days searching the site for my price range and style, i finally picked 2 pair. The sale had ended by the time i could make the purchase. So the total went over the gift card balance. When finalizing the order, my gift card was not used, and my debit card go charged the full amount.
After calling to correct the issue, i learned that instead of reversing the charge and recharging my gift card, i have to send the shoes back, wait for my refund to process, before i have to go and reorder the shoes a second time and wait for them again.
Im very irrtitated with this. Very imnconvienent and the lady on the phone was not very friendly at all.
If i didnt have a gift card. I would not be shopping with zappos.

Cannot get straight answers from customer service personnel, Chatted with DEYONCE, seems like they don't need your business, If you have any questions after purchase help, forget about it.
STAY AWAY

As major new customer I purchased a pair of New Balance shoes and all was in order they came brand new w/labels! I placed a second order and it was very obvious that these shoes were worn before with no labels, crimped and tied shoe laces, even one of the heel cups was creased. When brought to customer service agents attention there was total disregard!
I am out $100. For this company and I. Will never buy from them again!

WELL ZAPPOS. YOU HAVE THE WORST CUSTOMER SERVICE, I AM NOT SHOPPING WITH YOU ANYMORE PATHETIC CLOWNS. IN The LAST 2 Days I have been on hold for 11 plus Minutes, Disconnected numerous times, Hung up by managers.MY MONEY WILL SPENT ELSEWHERE FROM NOW ON. OH BY THE ZAPPOS IN AMERICA WE SPEAK ENGLISH. BOYCOTT ZAPPOS.OH BOY NOW ZAPPOS TOOK TWO PAYMENTS ONE OF $50.00 AND ONE OF $100.00 FROM TWO PREPAID CREDIT CARDS FROM AMERICAN EXPRESS AND NOW REFUSES TO RETURN THE MONEY AND HAS A THREAT IN MY EMAIL BOX ABOUT CLOSING MY ACCOUNT ON ME. BOYCOTT ZAPPOS NOTHING BUT COLD AND UNFEELING LOSERS WHO WORK FOR AMAZON. THEY ARE BLAMING ME FOR THIS AND THEIR PATHETIC CODE OF CONDUCT, JUST SEND ME WHAT I ORDERED.SO NOW I GOT A ORDER CONFIRMATION EMAIL ON SUNDAY, SAYING MY ORDER WOULD BE HERE ON MONDAY, AND SURPRISE I AM STILL WAITING FOR IT. SO AS OF NOW ZAPPOS HAS MY $100.00 AND I DO NOT HAVE MY ORDER. NICE GOING ZAPPOS STAY FAR AWAY FROM THIS COMPANY.

I ordered a pair of sneakers. Gave delivery date. Delivery was for today and still said arriving today. Never showed. Called customer service and was told I needed to verify payment method. This arrival date was time sensitive and actually needed them.

Turns out they never got shipped and at any point I could have confirmed payment. I never got a notice. No text no email, no change in order status. If I never called them I'd be looking for a truck each day.

Unacceptable, never again. Amazon will get them to you in 2 days, you'll know if there's an issue immediately.

Bought a pair of SAS for my elder parent and wanted to order through Amazon Prime as the return policy, if needed, is much easier. However, this third party charges regular price of 154 dollars and sends the shoes thrown in a brown box with tissue paper. The value of this shoe decreases in an open box and might not even be authentic. Shame on them. Will never order from them again and now have to return the shoe and order from the manufacturer.

I ordered sneakers on sale, and nearly 3 weeks after the expected "delivery" date I called only to be told that they cancelled the order. The would not give me a reason, and could not get me in touch with anyone who could. Terrible service.

After a week of placing my order, I inquired on the status. Was told it was held up cuz of the Paypal payment. I used paypal twice after and already received both products from different vendors. I checked my Paypal account and it was "waiting for Zappo's to complete the order". When I told the rep that, she told me I could cancel the order. After I lost a week and need this for a birthday gift. Zappo's sucks!

I love shopping at Zappos, it doesn't happen too often because I'm a man and the amount of clothes and shoes I need is rather small, however, if I have to buy clothes I go them because they cracked the secret to guaranteeing a stress-free, great shopping experience: well-priced, quality merchandise and hassle-free, easy, simple returns! No hoops to jump through, no endless conversations with customer service, no proof to send anywhere, no affidavits to upload, no percentages or any other nonsense that's, in my mind, is associated with most other shopping platforms and places. Their customer service has real people that's are easy to reach, it truly feels as if they tried their best to make their customers feel important, it also feels as if they succeeded.
I recently decided to only buy clothing and footwear from Zappos because I really like the way they do business and how quickly they resolve any situation in which I'm not completely satisfied.
Purchased three Columbia shirts that were small on me and returned them, with the refund hitting my bank account the same day I mailed the shirts back. Just two clicks with a mouse and I was done! Why would I go anywhere else if these guys treat me the way I imagined every business shoild treat every customer?. Thank you Zappos!