They have amazing customer service and make it easy and fun to shop. (in 86 reviews)
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And they have a great selection, lots of photos of the items, and helpful customer service! I've only used their 365 days return policy once, when I discovered a long forgotten about a pair of sneakers that didn't fit. I was embarrassed and thought I might not get a refund but voila! they stood behind their claim. What a great company!!
Margret in customer service was Phenomenal!!!! to say the very least. Great service!! I will be ordering my beautiful dress for my beautiful day.!!!
I really like this site. I have bought several pairs of shoes from them. The customer service is awesome. I remember one time I called in and I was needing some boots. It was really cold in my area and we were getting a lot of snow. The customer service rep had my warm boots delivered by Fed Ex so I could get them really quick.
Always pricey in my opinion, but otherwise, very good online seller.
Zappos always contacts me when my favorite brand of shoe has my size and EE width of shoe coming into stock in new styles. I love that. They have the most doublewide highend styles for women on the net. Their return policy is so wonderful and of course the free shipping and handling both ways makes it perfect! Zappos rules!
I am not sure it gets better than Zappos when it comes to online shopping. The selection is endless, the website is easy to use, customer service rocks, and shipping is usually free both ways. (orders and returns)
I wear a size 11 shoe and in my smaller town, size 11 can be difficult to find. Zappos always comes through. No matter what the cost of items I have ordered, my shipping has been upgraded to free.
Fellow shoe sisters, you guys will understand this. I love shoes and when I have a special occasion, I search for the perfect shoes to go with what I am wearing. We were invited to a VIP event when our local Hard Rock Hotel and Casino opened. I'd purchased a fancy dress but am not a fancy shoe person. I searched locally and much to my surprise, I found something I thought would work, purchased them, and sort of forgot about them once they arrived.
The morning of the day before the event, I tried on my ensemble with those shoes. For whatever reason, they weren't as comfortable as they seemed to be when they arrived. I knew we'd be walking and on our feet for hours. Not only did I need style, I needed comfort.
In a moment of craziness and knowing I'd never find something locally, I accessed zappos, found a pair of shoes in a brand I knew would work out, called customer service with my dilemma, and believe it or not, my shoes arrived the NEXT day without expedited shipping charges, 3 hours before the event. How is that even possible?
Zappos allows returns up to 365 days after ordering. Yes, really.
Other companies could learn from zappos.
If they run out of something you want, you can request an e-mail if and when it returns to stock.
Don't hesitate. Use zappos.
Zappos is one of my favorite online "go-to shoe-store". I love the variety and reasonably priced shoes which Zappos have. The customer service representatives are extremely efficient and very personable. I recommend Zappos to all of my friends and family. Try Zappos, you will not regret it!!!
Zappos is the bomb! They have free shipping to and from your residence and it beats going to the store to try things on. their packages arrive so quickly, its incredible. I have had only positive experience with Zappos and recommend them highly for anything, but especially shoes and dresses.
Zappos has a lot of good stuff, but with the Internet at my fingertips, I can value shop the web.
I was pleasantly surprised by the quantity of Kenneth Cole Reaction shoes that the site had, at cheaper prices than Kenneth Cole. I was a bit disappointed to see that one style of boot had been discontinued, but this is not the fault of Zappo's. Highly recommended1
I have only had good experiences with this company. I highly recommend. It is wonderful to be able to order 10 pair of sneakers to see which is the best and then return the rest - or all of them -- with no shipping charges. I have bought several shoes from them and returned several as well.
I ordered waterproof running shoes from this website and have ordered waterproof hiking boots from here also. They ship promptly, keep you informed, and the shoes arrive very well protected in their packaging. They have a great selection, and you can get different views of the footwear so that you know what you're getting.
I have only used their services twice, for some sandals and one jean. stayed very satisfied. I will now wait to see how long they will last!
I wear a 10.5 shoe and because it's so hard to find shoes that fit I HATE SHOE SHOPPING.
SO, I didn't enter into my Zappos relationship with big expectations.
WOW, they consistently have OVER DELIVERED on my expectations EVERY TIME. Even when I recently returned a pair the process could not have been easier. LOVE LOVE LOVE ZAPPOS!
My shoe size is rare enouigh the IF a shoe store has ANYTHING that fits me, it will always be a black dress shoe (at a premium price). However, twice I've found the shoes I wanted for a very reasonable price at Zappos. And they shipped immediately.
Price, selection, and service - all at one store. Amazing!
I adore Zappos. Free shipping when you become a VIP member, and free returns for everyone. This is a company I love to support. The CEO is a nice man, and the employees have FUN while working. I read a long article about the owner, and he sounds like a great guy.... If you have never been there, I would say GO!!!! It's fun and they make it easy to find what you need. I have a pair of New Balance shoes on their way as I write this!!
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