Great Customer service - I have yet to call and not get help with so any of my questions
(in 162 reviews)
Detailed Rating Summary
Great Customer service - I have yet to call and not get help with so any of my questions
We look forward to see how many calls we will receive after the 3 months it takes to be fully up and running. (in 41 reviews)
I am a small business owner and was contacted by Yodle to see if I would be interested in using their services. (in 377 reviews)
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What a joke! Great sales people over promise under deliver. They essentially create a shell of your own website market that site and hold it hostage to keep you on the hook. Unless your company sells services that are more than $1000 than your likely just going to throw away money. No refunds given for underperformance. They pretty much do nothing. 3 phone calls all from other solicitors.
Andrew walked me through the dashboard, answered every question, solved my upload contact problems on his own initiative, knowledgeable, caring, has passion for his work. Overall was very impressed and I had a very good experience with our decision to go with Yodle. Andrew is a great asset to your organization.
Got off the phone with a sales rep and this was over an hour of my time. They want you to hand over bags of money with out really proving what they can do. They should offer a base price than commission for real sales. They should also give you the sticker shock at the beginning of the call to even see if this might even be something that you might want. They said that they are designed for small business but they would be my largest monthly expense. If they can really bring in the type of sales that they are talking about than I would not have a problem to share the pie than.
Thank you so much for your service to Next Generation Computers! The only thing that would have worked out even better would be to have called Yodle sooner.
Yodle service is timely and professional, and always has an answer that included a solution.
I was very clear about not having another number used for my business and sales rep assured me they wouldn't. After spending an hour to go over details and agreed to a 6 month agreement we scheduled for a call back to set up account. I was on call backing setting up account when I see a number that is not mine going out on the emails. I was then told it had to be this way and there was no other option. I had to cancel everything and got my money back. Waste of time, this number is given to another business similar to yours when you leave the service. This is the reason I didn't want another number tied to my business. Yellow pages does the same thing. Your clients will be calling another business that provides the same services once you leave.
I have worked with many marketing companies in the past with very little success. Yodle has surpassed above all others in delivering a knowledgeable staff that is very helpful and always ready to answer all your questions. They become part of your business team working hard on your behalf. Yodels marketing system brings all of e-mail and internet marking into a great automated system that is easy to use. This is a company that delivers on their promises, this is a nice change.
so far all I've done is spend money. They claim they track their results to prove to you what they are doing, but before they even launched the site there was a "new lead"
They claimed they could consolidate my reviews. They copied and pasted them with different formats and all onto a page. I called to tell them it looked really bad. They agreed. Apologized and did nothing. Called again. Agreed again. And similar results. I called again. Finally a better format, but no one proofed it because one of the reviews was me thanking someone for their review.
The default copy they've created is also not proofed. I called several times pointing out that the language uses the wrong pronouns. So they changed the pronouns, but still didn't proof read it because the text still didn't flow.
I mostly work out of my home, but my home is private. Not an open office. I was extremely explicit about wanting to advertise my business in the city, but not my actual address. A couple weeks into using the program I googled my name and top google hit showed a map with my exact address. They blamed google and said they would fix it.
It feels to me that they outsource their coding to people who don't care. The people on the phone are always very empathetic, but the results of those phone calls continually fall short.
I wouldn't advertise my page to anyone I knew. It's embarrassing. Not something I'm proud of. And the cost is huge.
Be warned when someone spends a lot of time recording you saying you understand the payments and contract. That should have been my first red flag. Run!! If your product was good. I don't feel like you'd have to spend as much time building "evidence" of contract.
Seriously not worth a dime. With the time I've spent on the phone and cost. I could have done exactly what they've done, which is basically submitting my business to google and yelp with far superior results.
My supporter was Dawn and she clearly explain the process I got myself into. And I'm excited to continue on due to her explanations and descriptions of my dashboard capabilities. Recommend this to all business owners who know how to run a business but not knowing the best online marketing technique. Leave that to the experts who been around the block a few times.
Courtney was very nice and patient with my schedual and lack of computer knowledge.looking forward to useing my mobile device because im always on the go and rarely use a computer
I am brand new to Yodle, I had a appointment scheduled to begin at 10 AM, I walked into my office at 9:57 and saw two missed calls and an email saying sorry we missed you from Yodle, I called in at 10 AM (my scheduled time) and the person informed me they were on a call with another client and had tried calling, to which I replied - we had a call scheduled at 10, it's 10, how come we are not on our call...they told me another person could take care of me and to call the main number (not the best first experience you'd like to have with a company you are paying a decent amount of money too - not keeping a scheduled time is not good business)...so anyways, I call in and eventually get connected with Dawn, she spent as much time as I needed and answered all my questions about the features, website, reviews etc. and did a great job overall. I hope in the future if I have more questions she is the individual I get to work with!
I signed up with Yodle about 12 days ago and the customer service is second to none. All my emails are promptly returned, as well as phone calls when I have a question. My client service representative, Bonnie Jenkins, was enthusiastic and super helpful in reviewing my dashboard today--she showed me several key steps to improving my marketing campaigns so I can build my business. I am very pleased I took this step to work with Yodle and I believe I will see my business grow in the next few months! If you are thinking about getting some marketing help and haven't checked out Yodle, you definitely should!
For Mr Block at Mr Blocks Computer Repair in Laplace, LA., working with the people at Yodle has made the experience of getting a comprehensive web-presence easy and understandable. The Yodle approach is to give the client the tools needed to be successful without having to baby sit 4 or 5 different social media outlets. Everything sits on one dashboard and is easy to learn and use. They provide user intuitive, interactive tools to make my company at http://www.laplacecomputerservices.com very visible in multiple social media platforms. The best advertising budget I have ever put together since 2006!!
Steven Louque, A.K.A. Mr Block
The cost of this service is $5,500 and it is a complete waste of money, if not a scam. After having this service for 3 months our practice has been inundated with callers calling the wrong number, calling from out of state or calling because they are looking for providers who take DSHS/State ins/Medicaid (we do not). Yodle claims to help and fix it each time, however we have seen no difference. It only gets worse. This has not generated any revenue. Save your money and look elsewhere.
Dawn was very knowledgeable about the product and helpful in getting me started with use of the Yodle online management tools. Even though the company had some bug that prevented our fully utilizing all the tools at that time, she maintained her poise and explained step by step how I will use the tool to good effect once the program comes back online. She was well spoken and very easy to understand. She actually spoke American!
signed up just 13 days ago and already up and running with multiple new leads generating a day. easy operation and setup, a huge plus - but most importantly a true way of determining ROI. you will know whether this is paying off and with the attention to detail as well as outstanding seo results to date, i cannot imagine this being something we do not commit to long term.
Great job Yodle, i think this will definitely take caramiamakeup.com to the next level!
16 Questions & Answers
About Yodle (from the business)
Yodle has offices in New York, Atlanta, Austin, Charlotte and Scottsdale. Yodle is ranked #9 on the 2014 Forbes list of America’s Most Promising Companies and has won multiple awards for its business growth, job creation, technology innovation, and workplace and culture.
For more information visit www.yodle.com or call us at 877-276-5104.