Great Customer service - I have yet to call and not get help with so any of my questions
(in 172 reviews)
Detailed Rating Summary
Great Customer service - I have yet to call and not get help with so any of my questions
I can schedule emails to go out 3 months from now and know that it will get done. (in 42 reviews)
I am a small business owner and was contacted by Yodle to see if I would be interested in using their services. (in 408 reviews)
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I have never written a review anywhere. I have to write a review for Terrell at Yodle. He provides the best customer service of all time. He speaks with the right tones, with clarity, concise, precise, patience, understanding, give suggestions. For example, he suggested that I enter an email for a customer of mine for a review, I entered that customer's email address, and in 30 minutes my customer wrote me a long paragraph review. He proved to me that he is real, effective, and means business (literally). I truly believe that with Terrell's suggestions and the help of Yodle, I can grow my business exponentially. Year 2016, here I come!
I NOMINATE TERRELL (AGENT EMILY CAMPOS AND YODLE) FOR RECIPIENT OF NOBEL PRIZE IN BEST CUSTOMER SERVICE.
I had the pleasure of having Beth walk me through the Yodle website they created for my company. It is very easy to use and she was delightful to work with. I hope this gives me a ton of ROI (return on my investment)
I signed up for Yodle last year, for a 1 year contract. (wish I could've exited sooner but was LOCKED in) I had high hopes for Yodle. After they took my money and got everything set up (adversite, dashboard, etc)... I never heard from them again unless I had a problem. I needed to call them and always spoke with different people every time and they were always "Script reading", like talking to a robot. No one knew what the hell was going on. The things they promised never happened. I mostly received "Leads" from other marketing companies selling ads, seo services, website services, wrong numbers, etc. The ADVERSITE they make for you is a generic template they plug in and the design is terrible. They cram in as many keywords as possible and don't connect with human beings trying to find out what your company is about. Trying to have changes to your adversite is annoying and must be done by them (takes several days and they usually don't get it right). They provide SEO for THEIR website url. If you ever discontinue service, everything is LOST. They will not actually help YOUR website if you have one. The review process they use is generic and carries little weight. They list you on over 50 directories which are FREE and you can list yourself on most of them for $0. I even signed up to try their adwords placement. Budgeting $300-$500 per month. I never knew how this money was spent. It would just disappear every month. I wish i had spent 30 minutes learning how to do it myself on google. I did receive a FEW leads, so this was not a complete loss, but seemed completely misleading from all those wonderful video testimonies you see on their website. YEAH RIGHT.
If you are an "Old timer" and know nothing about the internet and have NO website or internet presence going on, Yodle might be great for you. They really simplify stuff, put things in one place, and can provide you with a BASIC online presence, which you will over pay for.
However, there are TONS of better, FREE options available for people who are willing to learn.
Tip for consumers: Learn how to do it yourself.Ask Jay about Yodle
I recently agreed to a six month contract with Yodle and this has, as far as i am concerned, a total waste of money. My clients are not able to leave ratings of their opinions of my services despite the fact that i have been sending them emails to invite them to do so as per directives from the company. Individuals i know are not able to locate my website. I received a message that i had a lead yet had difficulty retrieving the message and when i emailed back i never received a response therefore i am very unsure whether or mot the individual ever received the email given that my clients who wished to leave a review never received my email invitation to do so. This website has not been helpful at all. Given the amount of money i have to pay now for 6 months i am SO sorry i did not pay a local company to do my website
After having a few bad experiences with lead generating companies, I was very hesitant to commit to yodle. But, Carly was very patient, understanding and without guaranteeing me vast amounts of income, she made me feel comfortable and unpressured about building my listing and I'm looking forward to great things happening with my company. Thanks yodle :-)
After 5 months of 1250 per month I received ONE lead (Giving them the benefit of a doubt for one) Yodle is really good at stringing you on for more payments. Every time we called customer service they found something that should be changed to fix the problem . DON'T waste your money. There are legitimate companies out there that will yield results. Clay Blakemore finally called and made more empty promises.
We used their services for years, but when we tried to cancel they would not stop charging our credit card. They have sent conformation that we owe nothing, but continue to chare our card. Even after repeated promises that they won't,
It has locked up our company credit card for over 3 months. they keep saying someone will contact us but they don't,
RUN FROM THIS COMPANY!
Michele Burch was positively amazing! I could tell she REALLY knew her job and how to get new clients with a wide range of computer backgrounds up and running with the Yodle dashboard. It was easy to understand that she cares very much about the success new clients have with Yodle.
I was told they would keep up with my facebook, twitter, and google account, but I had to post the pictures and write something. So I paid them to WATCH my account rather than update it. They are sorry. They took control of my google page and pointed it towards there website instead of mine and change the phone number so they would get credit for all the calls. I was so pissed, I canceled that day. Ye be warned!
Yodle customer care group rocks! I am amazed on how wonderful their people are.
I received a call from a lady this morning (10/26) regarding an email I sent last night. She was helpful and patient. Never had to follow up on anything I needed help on. They are proactive and on the ball! Keep it up!!
My job as a salon manger can be time consuming and many times completely hectic. I have 5000 things to do and no time to do it. We started using Yodle and I cannot even begin to express how happy I am to be able to have this program. I can schedule emails to go out 3 months from now and know that it will get done. Every phone call is logged and cuts down on the confusion with clients. Yodle is so easy to use and will truly change how you do business. I could not be happier. They have made my job so much easier just by using their program. Even the customer service is unparalleled. I have probably called them two dozen times and every time is better than the last. They listen to all of my concerns and answer every question. I would recommend them to any and everyone. So very happy :)
I have only been using the Yodle program for two weeks and I can already see the leads coming into my business from their service. I would strongly recommend this to any small business owner who is looking to improve or increase their marketing effort. The platform is easy to use and Yodle staff walk you through everything!
I am an independent Design Consultant who understands my business need for current marketing venues. Yodel reached out to me and I responded with a six month trial. Due to my personal time constraints I have not been able to adequately utilize the tools Yodel provided . Through the excellent communication and in depth perception of my business, Priyanka addressed my situation and instilled a comfort level that retains my client status with Yodel while I make some necessary adjustments within my business. That comfort level is imperative between companies to create long lasting relationships. Thank you!
Very very helpful and patient with me, Knew the product and explained issues very well. One of the best support people yet.Would love to have her help with future issues.
My main issue was not with the service I received today but with Yodle itself. I cannot fathom how they can release a website for publishing when it hasn't been developed to reflect the business owner. I do not believe Yodle is Real Estate savvy or this would have been a major consideration.
Fortunately, my customer support gal today was able to understand and has paused my website until we get it looking professional with content which speaks to the knowledge base of the business. Thank you.
Yodle made promises that they would never keep! Unbeknownst to us they would not advertise the web site we had created, instead they advertised the one they created about our company - which they requested very little information on. The website was probably the worst made website in history. Words were misspelled, it looked terrible, a monkey could have made a better website. All of this was done AFTER the contract was signed and credit card charges. And none of that was made clear or explained prior to. Don't use this company, you're better off burning your money.
Talk about pushy sales reps. This company preys on other companies that have no knowledge in technology. They makeup their own pricing on the fly. The price they came up with was a cut and paste of different services from godaddy, yellow pages and other that came to over $1100 a month LOL. 6 MONTH REQUIRED TERMS MINIMUM. Advertising so good they lock you into a 6 month contract.
You should NEVER do business with a company that will take control of you web presence. They will make you use SEPARATE DOMAIN NAME, SCREW YOUR BRAND. If you part ways with this company all the link juice (backlinks, social mentions, etc) you would have had is GONE. Im surprised they dont require you to use a different phone number as well.
I had no intention of leaving a review until the sales rep decided to try and force the sale.
You give them $700 and the first thing they do is pull your existing local ads down and replace it with one for a advirt site to there website hosted on there site so you existing website ranting goes down. If you have problems no one will help you they will pass you from one person to the next and youll exsplan it 12 times before someone might acually be able to help. This company didnt work for me at all and it was a nightmare to deal with them. We are a cabling contractor and they listed us as a Electrical company... That does help me and they refused to fix it. Also the second you give them money its all people that can barley speak English after that.
I want to thank every Yodle representative for helping me build my business. I have been in business for 7 years, using other advertising and marketing agencies, but I never had such an incredible service and amazing results I have with Yodle. Yodle delivered the services they promised fast. The results were amazing. With another agency I had to wait for 7 months to get the first client. With Yodle - I got my first client through Yodle in 3 days after they had my website running. The customer services at Yodle is exceptional. Easy to reach, call me back right away, if a customer representative could not solve it for me, a manager called me back with the solution. Yodle customer service - they listen, they are patient, they are respectful. With Yodle I felt like I got a family - Yodle family. I have not experienced anything like that with any other agency in the past while I was trying to build my business. With Yodle I see amazing results, results that I could not even dreamabout. The feeling that I can trust and lean on Yodle! Never had this feeling with any other advertising company, and I went through many trying to find a good one. Thank you Yodle and people who represent Yodle from the bottom of my heart. Than you for listening, delivering fast and effectively what you promise to deliver, thank for the impressive and amazing results that I have. Thank you for becoming like my family - people and company I can trust and lean on. With enormous gratitude.
The customer service with Yodle was exceptional. The program is easy to use. The customer care team was superior. I needed some extra help on the use of my site and Bonnie Jenkins walked me through step by step.
I would recomend this to any small business owner.
as a business owner its hard to sit down and really look at where you market and spend your money...my sales are great and get better every year. I'm not worried about spending money with yodle because they know where and how to utilize my money to benefit my company...i've been with yodle now for a few years and will be increasing my budget with them again and look forward to increasing my business for 2016! i have and will continue to refer yodle to my friends or anyone that is interested in GROWING a business. By far the most professional staff i've worked with.
Whether its photos, rewrites, layout or colors, I get the help I need.
When Yodle answers the phone, someone is glad to hear from me. I may not remember that person's name later, but everyone seems to remember mine. Working with a website is fun, but time-consuming and quite often confusing, so thank you, all my Yodle friends, for helping me and making my job easier...and for making me look good!
Beth walked me through the initial setup of my new account. She was so thorough and patient, explaining every detail and making certain I understood each facet before moving to the next. I was awed at the robustness of this marketing program. Yodle offers all of the marketing strategies I know I should be using but do not have time to implement and monitor myself. I look forward to great results.
I was confused about several aspects of my web presence and Michelle eagerly assured me that together we could see where my site was located on a google search (page 2) . She explained the importance of adding new content at least weekly. I enjoyed the call: she was very personable and generous with her suggestions and ideas! I got more than I asked for!!! Thank you, Michelle
I was overwhelmingly surprised at the simplicity of the entire process of setting up our website and marketing links on yodle. I really like the ease with which I can input or import contacts and the reminders for emails. I am looking forward to using this program for keeping our appointments important events organized for better planning and better time management.
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About Yodle (from the business)
Yodle has offices in New York, Atlanta, Austin, Charlotte and Scottsdale. Yodle is ranked #9 on the 2014 Forbes list of America’s Most Promising Companies and has won multiple awards for its business growth, job creation, technology innovation, and workplace and culture.
For more information visit www.yodle.com or call us at 877-276-5104.