I coordinate all of the marketing and public relations for Lexington Plastic Surgeons in New York. When I started working here we were spending money on online marketing tools that just weren’t exposing us to the right audience. We were getting impressions but not any calls or contacts. Now we’re targeting the right people and have seen a major increase in the number of consultations and procedures booked. Yodle has been very effective so far.

Yodle is not suited for companies looking to bolster their existing online presence. As a Yodle client you are paying them to create a completely autonomous website and promoting a completely autonomous phone # that is not and will never be owned by the client. If you are a start up, or are willing to abandon your current online efforts and willing to pay Yodle monthly or yearly for the rest of your business life, then they might work for you. As an existing company with an existing online presence, this cannot work for us. The sales pitch was appealing, high pressure and ever so slightly deceptive. Don't be tricked, just say "no". There is no buyers remorse period. Once you click into your "site" there's no turning back and you're initial investment (for us over $500) is stolen.

“Yodle has helped me capture market share from the local limousine company competitors. I have spoken to potential clients of the competition and turned them into actual clients of mine, all based on Yodle's competitive placement of ads for me. I get good quality calls but I really like that my customers can easily book online through the website Yodle set up for me. I’ve had a very pleasant experience with Yodle so far.

I handle the marketing at my dad’s dental practice and I know there is no way I would be able to do all of our online marketing on my own. So we’ve been using Yodle now for almost 3 years and I think they’re great. We’re getting without question a ton more calls to the practice. We used to get a lot of union work, but the new patients we get with Yodle are full fee patients. I was definitely skeptical about giving them a shot, but I’m happy we decided to go with them. The results have been excellent and I couldn’t imagine doing all of this without them.

I'm a dentist and give out my personal cell # only if I know you or if you're a patient of mine and call after hours for dental emergencies. Did not appreciate cold call sales pitch on my personal cell phone! What low class marketing group. Other dentist beware.

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Kurt D. Yodel is into me for over 2k. The only calls I have received are from cold sales calls. They are the most expensive and the worst marketing rip- off I have ever experienced.

5 days ago  •  Votes (0)

J T. Hi Kurt – Jasmine from Yodle here. I just saw your comment and I wanted to reach out to see if you open to speaking with me. If there is anything I can do to help or any information I can make my teams aware of, I’d like to take those actions. Please contact me at jteer@yodle.com or at (212) 542-5403 so that I many look into you account. Best regards.

4 days ago  •  Votes (0)

Been with them for a year and spent over $6000. Not one front page listing for any keywords that anyone would use for my business. I have kept my own web site going with no effort and come up on the front page of Google without Yodle. Why is it that the professionals cannot get there when I am doing nothing and can get there? I have gotten 5-6 calls per month, but most of them were for other doctors in my city and around the country. The rest were sales calls or existing patients. Good luck if you decide to go with them.

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J T. Hi Jeremy – This is Jasmine from the communications team. Would you mind getting in touch with me at jteer@yodle.com? I am sorry to hear that the calls we have been driving have not been satisfactory to you and I would like to look into your account. I would love to take a closer look and see about making changes to drive new types of leads to you. Best regards.

4 days ago  •  Votes (0)

My experience with Yodle so far has been excellent. In terms of dollars and percentage we make more money using them over the other two companies I work with. The quality of the leads I get is better and I couldn’t be happier with the customer service. No matter who answers the phone there they know what they’re talking about and the rare times they can’t answer a question, they find out and get back to me by the next day.

I have been using Yodle's so called "service" now for 4 months. In that time my rankings have never moved. I find myself having to call and notify them of mistakes they are making (if they were diligently working on my SEO like they said they were, they should have caught the mistakes themselves). Needless to say I am now done with this company and would seriously advise AGAINST using them.

Thankfully, I didn't sign on with this company. Anyone can do keywords, adwords and SEO, which is all they do. They even go as far as having a local number come up on the caller ID on my cell phone, even though it turned out she was 1000 miles away. After talking to a friend who works legitimately in the same business as them, I was warned to RUN, DO NOT do business with them. He has customers who used to use yodel and has heard lots of horror stories....charged thousands of dollars for nothing. Stay Away!!!

Shame on me for not taking Yodle's negative reviews seriously enough! We spent a lot of money and time and did not receive one new client!! The calls we got from our Yodle sight were either wrong numbers or from existing customers. Please DO NOT believe the Yodle sales pitch. It is too good to be true.

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J T. Hi Karen – Jasmine from the Yodle communications team here. I just read your post and I want to follow up with you to get a better understanding of what happened with your account. If you are willing to have a chat with me, please contact me at jteer@yodle.com or (212) 542-5403. I’m curious to know how long you were a client and what services you were advertising for. More importantly, I’d like to hear any feedback that may aid us in improving our services. Best regards. Jasmine.

3 weeks ago  •  Votes (0)

Anita F. I appreciate your comments. I was approached by Yodle today and then I checked with other therapists who used the service. Each and every one said to RUN and stay far away from them.

2 weeks ago  •  Votes (0)

I own a small Home Performance Contracting Company in California. Our sojourn with Yodle was the single worst decision in the history of my Company and a complete disaster that we *still*, more than a year later, haven't fully recovered from. Besides the initial cost and the monthly cost - for us it was $495 - we lost control of our web page on Google. Because there was multiple phone numbers claiming it, Google denied all of us, both myself and Yodle, access to it. I worked for a year, trying to get Google to give me back ownership of my web address. Finally, we deleted all reference to our web site from Google and started again fresh. That was about 2 months ago and we still, as of today, have not regained ownership of our web site address. This means we still cannot track or do analytics, and we don't show up on Google Maps, even when we enter our exact name. A true disaster. I give Yodle a NEGATIVE 5 stars - beyond just failure, they've done my business a serious, deep, and lasting harm.

I can understand that for some Companies and some types of business, the Yodle model can help but for myself, I rue the day I said yes to these folks. If possible, I would give them ZERO stars.

I wasted a whole hour on the phone with a salesman who said a lot of yada yada about SEO. But he refused to talk about cost. I insisted but he said he wasn't going to tell me the price unless I "was ready to commit today to the service." What a douche! But he received some "love", he got yelled at for being such a loser.

If you are in sales, always keep this in mind: if you're not upfront and transparent about your fee structure, you deserve NO trust -- you deserve NO business.

Stay away from this company. Period.

Unfortunately, this rating sight will not allow me to give zero stars as yodle certainly does not deserve one star. Worst sales pitch ever...this means you Amin.

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jim d. Unfortunately I'm 7 weeks into- receieved calls for a car loan and people looking for other people in my office. What is the policy on cancelling? Can i cancel at any time?

4 weeks ago  •  Votes (0)

endo i. Update, at just over one month Yodle Dental has already beat the call range that they gave me. We were not pressured and the sales rep. let us think on it overnight contrary to this comment site, I will say that he initially recommended an under priced budget IMO for a city this size - strange. So far we are very pleased and relieved, due to all these negative reviews. Lucky for me, another dental office that I knew was using them and gave them a thumbs up. So much for anonymous reviews or maybe it just works better for dentists, also, I was wrong about a one year minimum commitment, after the initial start up time of three months it goes month 2 month.

4 weeks ago  •  Votes (0)

Peter Y. What a SPAM response.

5 days ago  •  Votes (0)

They are the absolute worst. They totally screwed up my SEO and have billed me over 6 grand. Seriously they are completely incompetent. Avoid them!

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Mary S. What type of practice.

3 weeks ago  •  Votes (0)

J T. Hi Frederick – This is Jasmine from the communications team at Yodle. I am sorry to see that you were disappointed in your experience working with us. I’d like to find out more details about what happened and see if there is anything I can do. I am always looking to hear about ways in which we can continue to improve and your insights would be valuable. If you are open to speaking with me, please contact me at jteer@yodle.com or (212) 542-5403. Best regards, Jasmine.

3 weeks ago  •  Votes (0)

Spoke to two different salesmen about a month apart and got two different stories as to the value that they offer. First was SEO for organic searches and the second was that they could somehow make my Adwords budget go farther because they were a Google partner and could spread me across a bunch of search engines.

I have an in house marketing department that is familiar with SEO so I turned down the first caller, but the second time they called and claimed they could lower my Adwords CPC so I asked for a more detailed explanation as to how that would work. The salesman just kept repeating that it would save me money by :

a) using more keywords (which is has no bearing on price)
b) that i would appear higher on the page (I am already appearing in the first ad position all the time since I am willing to pay more to do so)

It was like a scene from a boiler room movie on wall street in the 80s complete with cheering in the background when somebody else closed a sale. Very high pressure sales pitch, little or no technical knowledge about how they will actually accomplish their miraculous claims and when questioned about it.

Both salesmen became very defensive when asked simple business questions and the second one actually hung up on me after refusing to answer my questions about how they could make my money go farther.

While there are some (albeit few) yodle success stories out there, my experience certainly doesn't inspire confidence. I will not be using their services and will caution others to carefully consider other options before deciding to become a Yodle client.

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Andrew H. My name is Andrew Heald. Feel free to contact me at 512.730.4340 and we will answer any and all questions you have, Sir. ---A. Heald, Yodle Austin

3 weeks ago  •  Votes (0)

i wish i read this review site before i signed up with Yodle. I felt I needed help in this area and thought they would help increase my s.e.o. and web presence. I thought i would try it and spent over a 1200 a month. I gave it over six months and felt it was just getting my own customers to call me when they looked me up. since they were searching the name of my business, i really didn't see the benefit. Hey, I am a big boy, I tried it, it didn't work. I understand so I called to cancel my contract. that is when the crap started. "sorry sir, you need to talk to that department and they are in a meeting", " we will call you back". no return call for three days, so I called again. Talked to someone and she told me they would cancel it. No problem right? Well go on your smart phone and Google "apple sport imports". that is my business. you will get what you think is my website and click it...now you go to Yodle.com!!! WTF. SO NOW WHEN MY CUSTOMERS LOOK FOR ME, THEY GO TO YODLE. THANKS YODLE. GLAD YOU GOT MY 7,000+ DOLLARS AND ARE NOW SCREWING ME OUT OF MY OWN CUSTOMERs. So now i get to spend my time emailing you, calling you, and posting reviews on every website and facebook, twitter page i can about them instead of trying to run a business. Also, I emailed and called the nice lady that helped me. NO RESPONSE. What a joke. can't wait to hear what "jasmine" has to say.

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J T. Hi Sam – It’s Jasmine from Yodle (and that’s my real name if you’re wondering :) I did look into your account and discovered that your old URL site is still in the queue to be taken down. I’ve asked our team to address this as soon as possible, but I also wanted to mention that if anyone finds a phone number that Yodle advertised for you and calls it today, those calls still go your business and not to us. I just wanted to let you know that so that you are not under the impression that your customers are somehow calling us and unable to get in touch with you. If you would like to chat with me about any of this, I’d be happy to speak with you further. I can be reached at (212) 542-5403. Best regards, Jasmine.

5/13/13  •  Votes (0)

Your review will help others learn about this website.
WE HAVE BEEN REALLY HAPPY WITH YODLE, INC. SINCE WE STARTED WORKING WITH THEM 4 YEARS AGO. THEY HAVE BEEN CONSISTENT YEAR AFTER YEAR WITH THE QUALITY OF CUSTOMERS. 50% OF OUR OVERALL NEW CUSTOMERS ARE COMING FROM YODLE. Mr. JASON IS OUR ACCOUNT MANAGER HE HAS BEEN DOING AN OUTSTANDING JOB FOR YEARS. WE ARE CUSTOMER FOR LIFE! THANKS, MARK
Please do not review if you are affiliated or have a conflict of interest with this website.

I was bummed out when their sales guy called me. He totally pressured me like a CAR SALESMAN! It was ugly. They need to lighten up and dump the hard sell.

I just got off the phone with a Rep from Yodle and I was skeptical from the beginning because I know I had already told them "NO" in the past. However, I listened this time just to keep an open mind. We went through the whole "watch this video thing" - which is really annoying and you (Yodle) should really drop that from your sales pitch.

Next, he asked me about our costs to conduct inspections and I explained to him that this is difficult to pin down to an exact cost because of so many variables (i.e. distance to property, size of property, extent of concerns, etc.) but he kept pushing "what is the cost?" - this annoyed me. So, I gave him an approx. cost.

Next, he asked how many inspections we do a month and about what capacity we were at for inspections ... I thought this was a good question. Because of the economy, we are running about 50% capacity. Then he said, "So how long have you been leaving $X,XXX (thousands) per month on the table?" HUH? I asked, what did he mean? He was trying a nice trick and this really irritated me. He was trying to say that because we were NOT at 100% capacity that we were "leaving money on the table" and this was happening because we were NOT using Yodle.

I explained to him that our website is already optimized for various platforms, it is brand new, and that I have been managing Google Adwords for more than a year and half which has quickly become our top money-maker.

...fortunately, I received a call from a client and had to go because I was about to hang up.

We were looking for ways to increase our web exposure and Yodle called at just that time (and KEPT calling). I should have known they were trouble when several different sales people told me several different things. My boss liked the truly awesome looking dashboard and analytics they offered, not to mention the promise of quality leads coming in within 3 months. After we signed up, our rep missed our first scheduled call. Just missed it. Hint #2 that this was going in a bad way. It took a blue ton of calls and emails to get the very generic easy adversite up, it's like he was playing video games while I told him what I wanted. Once it was up, we waited. We knew it would take weeks for the leads to come in, but they never came. Our site never made organics in 3 months - period. We never got one viable lead. Not one. We got divorce calls, wrong number calls, calls about Wills and Estates (we were ONLY personal injury), but not one even remotely decent lead. In the meantime, I concentrated fresh content for our site, contracted with a rockin' little optimization company for a completely decent amount of money (and boy, they started producing in less than 6 weeks), and started really utilizing social media for our company. Our regular site is doing fantastic. Unfortunately, we learned a very expensive and hard lesson. And one more thing, Yodle will contract with Yext (which offers a decent service) to powerlist on your phone number. Yodle has to UNLOCK that number before you can have access to those listings again. That means you can't make changes on any online listing service ie merchantcircle.com, yahoo local, yp.com.

You will want to keep your money. If you don't want to rely on what you read here, google Yodle some more. I don't have to destroy their reputation, they have done it already by taking people's money and providing them nothing in return. The analytics are fabulous looking, and they're window dressing. Just there to lure you in to a nightmare that takes 3 months to get out of and provides you nothing in return.

I have told the entire Tennessee Association of Criminal Defense Attorneys via their blast email that this is a sham and now I'm telling you.

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Kareem B. You do not want to do business with yodle!! I use them for six months and did not get a return on my investment!!!!!!!!!!!!

4/21/13  •  Votes (0)