Great Customer service - I have yet to call and not get help with so any of my questions
(in 157 reviews)
Detailed Rating Summary
Great Customer service - I have yet to call and not get help with so any of my questions
We look forward to see how many calls we will receive after the 3 months it takes to be fully up and running. (in 40 reviews)
I am a small business owner and was contacted by Yodle to see if I would be interested in using their services. (in 367 reviews)
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I absolutely love Yodle! From the first conversation with Kevin to the setup with Bonnie everything was easy. They get you setup to make an online presence which in returns helps grow your business. They make everything easy to understand and to use. The dashboard is great, everything you need is a click away. The website they set you up with is very educational and professional, and its very simple to make personal changes to it. We as a business are very excited to be on board with Yodel.
I have used other web services but none like Yodle. They provide the best customer service, explaining every thing, answering any questions in full, going over all web features.
The multiple features of Yodle is what every company needs to be notice on the web.
I've asked to terminate my contract due to not only a data problem but with the overall results Yodle provides. I have comparative data from others in the industry and in close proximity. Their results for PPC are significantly better.
Yodle is a set it and forget it. The account rep has changed at least three times in one year and there is no consistency between what each recommends. You really need to provide your own analysis and recommendations to them to optimize your results. If they will do it. Unfortunately my account is locked down so I cannot increase the frequency of report generation (weekly and monthly) and add other metrics for comparison as other vendors provide.
I have a signed contract for 12 months and I am asking to be let out of it two months early. Unfortunately they are not willing to do that. They did offer to try for one more month but I felt like my case warranted immediate termination.
The message below was received from Yodle in March 2015. They admit to data problems. We are only now realizing the extent of the problem. They will not admit to the data issues being a breach of contract.
"I wanted to reach out and let you know of a recent analysis we did on your website. When testing some back end formulas we realized that the contact form on your website is not routing properly into the Yodle Live website.
What this means for you= the email leads are still being routed to the email address you have on file with us, however it is not synching with the Yodle Live dashboard. Therefore you can’t get an exact lead total or ROI because the email leads are not being counted."
I would not use Yodle again. The price is too high, service to low and lack of accountability by anyone in the organization speaks to their level of customer service.
Listened to a high pressure sales pitch that was much longer than promised. if this service is so great why do they need a 6 month commitment? Also many of the five star reviews are bogus and right off the sales script I heard earlier today. If people truly gave 5 stars they would identify their business. Stay away.
My experience with Ivan was really great. He was very kind and patient with me. He walked me through all the steps to get started and answered all my questions with ease. I feel even more confident in my decision to make Yodle a part of my business because I know you have great team members to Support me! Thanks Ivan!!
If you have ZERO web knowledge with NO web presence, this could be an okay deal for you. If you have a facebook, twitter, google, website etc all they want to do is get you to allow them access so they can point it to their basic simple webpage. Then they can tell you that they're getting you traffic... which you're already getting without them.
The tool are simply archaic (old) and way too basic. They created their own review site that is only useful as long as you continuously pay them.
They also give you a phone number they recycle from a previous customer. Expect 50-100% of your calls to be looking for the previous business. They'll then still count this as 'organic leads delivered to your business'.
The SEO is horrible. After several months, I'm on page 3. My normal website without their 'secret SEO formula' is Page 2.
Mail service is bottom basement. $5-$10/month at most email campaign sites.
Overall its a crapper. Take some money and light it on fire.
Tip for consumers: Its easier to use your money to start a bonfire. At least you'll get some warmth out of it.Ask Bill about Yodle
I was contacted by Yodle who initially I believed was a company to send me qualified leads. It was not revealed to me that this company would bundle my website and request for me to load contacts until I read their email. When I mentioned to the rep. that I had recently contracted with a company, 220 Mtg. to move my website to them, the rep just glazed over this objection, not really clarifying that they were the same type of business. Their sales people are very concentrated and pressuring. Their prices are quite expensive and they will cut the price just to get you on their chasey. Their sales person could really go on and on about how great they were, but left me in the dark of exactly what the whole program entailed.
I got a cold call. All they wanted was to do thier dong and pony show online. None of my questions were answered. Only one company in my Industry group is sited as a reference. This company is well represented in Google searches.
I don't see how this produce or service is applicable to my sales needs.
The comment below is from the PR Rep, Jacquelyn L. for Yodle not a customer.
6/23/15 I got a phone call and e-mail from Yodle. While they are concerned about my bad experience, I wonder why they don't acknowledge it was thier choice of Telemarketing C.
It would be refreshing to get honest "human" ownership of a bad decision, inquiry for the unanswered questions, and offer of some low key introduction of what they have to offer.
I love this service! Yodle has me excited about expanding my business because I can see that it is possible! The tools & services and customer service that Yodle offers are EXACTLY what I needed to get my business going and off the ground. Making a real difference in my community and my business.
The title says it all. I haven't been able to have my marketing running since early April of these people. I have officially had to give them a "GET YOUR $#*! TOGETHER" date before we fire them and move on to someone who can actually help us. They keep saying they will be in touch and they never are. They keep passing me to someone new who says that they will PERSONALLY get the problem handled. Then when they cant, they pass me to someone else. It's shocking how many managers apparently have managers too. So as of right now... STAY AWAY FROM THIS COMPANY! Unless you are ok with zero marketing and hours upon hours on phone calls that do absolutely no $#*!ing good! When they get my marketing going then I will pull this review down. So PLEASE, I dont want to hear any responses from any Yodle professionals trying to talk me down from this. When you do your job, this will get removed.... If you don't, then I will find every review site possible and post this same review. I don't wish the stress I've been put through on anyone!!!
In detail, I spoke to another employee who transfer me to Ian Moore, He went through the set-up explaining and showing me what needs to be done, with me following on my computer. He made sure I completely understand each section throughly, he also had patience and understanding. I actually enjoy the time. Thanks and looking forward to the next time, if there is anything I forget. Thanks again for the understanding.
I have been working with Yodle for years and have always been happy. There is a personal connection with my marketing consultants and I always have someone to talk with about my account. They always follow-up when they say they will and keep me up to date on the new features with the product. Without even requesting it, they are constantly coming up with new ideas for better results. I have already recommended many others and will continue to do so!
We have been with Yodle for several months and we are receiving calls from new clients every other day. It has paid for itself several times over. I would be happy to tell anybody who is interested in marketing this is the route to go.
We have been helped by several of their professional staff members. It seems like every time we email or call in they are quick to respond. Jordan was our most recent Yodler who helped us quickly add some new information to our site.
Yodle has been lightning fast with its responses to my occasional phone calls or emails, and has been positive and helpful in every response. These days, that kind of customer service is rare, but not from Yodle.
Note: Yodle did not ask me to post this comment. It is my own idea entirely.
11 Questions & Answers
About Yodle (from the business)
Yodle has offices in New York, Atlanta, Austin, Charlotte and Scottsdale. Yodle is ranked #9 on the 2014 Forbes list of America’s Most Promising Companies and has won multiple awards for its business growth, job creation, technology innovation, and workplace and culture.
For more information visit www.yodle.com or call us at 877-276-5104.