Great Customer service - I have yet to call and not get help with so any of my questions
(in 132 reviews)
Detailed Rating Summary
Great Customer service - I have yet to call and not get help with so any of my questions
We look forward to see how many calls we will receive after the 3 months it takes to be fully up and running. (in 37 reviews)
I am a small business owner and was contacted by Yodle to see if I would be interested in using their services. (in 324 reviews)
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John was very helpful on the phone, and I would give him 5 stars. He helped me with corrections I wanted to make on the website. He offered good suggestions and feedback. We are new customers, so marketing results are still unknown at this point. The reason I am giving Yodle 3 stars overall is that the website they initially put up could have been any solar company's site because it was so generic. If I were a site visitor I would have thought it was a scam. It was not well thought out, and there was so much repetition it was unbelievable. They did not consult our current website for information, so it was useless as a marketing tool. I spent alot of time rewriting their material, and then when they posted it, I still had to carefully proofread due to the numerous misspelled words, missing capitals, etc. That is what I called and worked with John on correcting. The overall website work has not been very professional, and for that reason I have been very disappointed. That said, the website is finally coming together, and with a few more touches, I am hopeful that this marketing will actually do what they said it would do. Overall anytime I have spoken with a customer service person they have been great to work with. They just need their writers do a better job researching the client before they start writing, and do a better job with the basics of punctuation and basic grammar.
I get calls all the time stating "we have discovered that your Google listing needs to be updated, blah blah," so today I pushed #1 on my phone to talk to someone. I got the company name, their name and phone number "in case I need to call them back." Then I asked him how they found out out my listing is "outdated". I said "I am with Yoddle, and they keep up with all that." The guy said "they are behind. Yoddle is using last year's platform and Google has moved to a new platform, blah blah." Then he directed me to a website and as I was challenging him he hung up.. I called your customer service and made another friend! I found a spelling mistake on my home page and it was fixed right away. Thanks. Hope to get my picture in to you soon.
We as a Yodle client could be happier with the way things are going, the people are great but the limitations and lack of clarify are frustrating. We understand why there are limitations and generalizations on adversites for the sake of standardizing for increased efficiencies/ranking, but it stifles companies that take great care of their presence.
I needed to change my add campaign back to Family Law and Personal Injury. I also wanted to change my website. Felicia, the Yodle Rep, was very prompt, knowledgeable and helpful. She made great suggestions and explained every step in the process and made it clear for me the difference between the ad campaign and the website.
When the Yodle salesman called me and asked me how much business I could handle, I rolled my eyes and was ready to say thanks, but no thanks. But I'm so happy that I heard him out and signed up with this wonderful service. After less than 50 days of them promoting my site, I'm back on Google maps, and I'm getting 1-2 requests for bids per day!
I've been working with Samantha to design and improve my site and quite frankly, I couldn't be happier. She really knows what she's doing and has made my Yodle site look really good. Aside from being a pleasure to work with, it been a tremendous collaborative effort that has paid off. Whatever they're paying Samantha, it's not enough!
So in summary, I give the Yodle team a 10! I'm sure glad I didn't hang up on that salesman!
John was extremely knowledgeable about Yodles' services and how they helped our business grow. We needed something that is unusual and others said it could not be done but Yodle came through for us. John was professional and polite but friendly and helpful.
6 months service. All I received were sales calls. From companies trying to sell me something after clicking on my ad. After trying to cancel the service I was told I'd get a call from a specialist. I did, he left a voice mail explaining how he was going to fix my problem. I called him back for a week straight, twice a day. Meanwhile they got my money. I called the 877 number on my bank statement and was told that they made a mistake and would give me a free month. The sales pitch continued. I told them that that was great and all but it is completely opposite of what I wanted.
Tip for consumers: The truth is that the per click pricing is very expensive. You might pay a few hundred dollars for a few days on the front page. There is a lot of work to keep you webpage attractive to Google. With anything the more you pay the better service you get.Ask Robert about Yodle
I just got off the phone with a Yodle rep... He was making all kinds of false promises about marketing. The only thing Yodle is good at is pitching you this grand idea of how advanced their technology is and how it can manipulate search results, utterly false. What I found amusing was his pitch of "if you say yes right now to our service, I can get you off the phone in the next 30 seconds and you can get back to your work!" Then he proceeded to banter on for another 10 minutes, only letting me speak to answer staged questions such as "being visible online is good for a business right?" "We have over 50,000 customers, that proves that we're a valuable resource right?" A**hole is so condescending he explains multiple times what a "mobile device" is. Poor guy didn't realize I know more about search engine optimization then he does, could see right through his lies. Maybe Yodle can work for some businesses, but their unethical approach is a huge red flag. By the end of the call I wanted to slam my head on my desk. Stay away!
I signed up with them in September 2014. I wanted to generate leads through the internet and they made unrealistic promises. I got 1 lead after 6 months and $2600. What a waste. I have learned my lesson. I got more calls from people looking for Blue Cross customer service. Explain that??
Tip for consumers: Just DONT do it.Ask Ken about Yodle
Super helpful, quite patient with my multiple questions (I'm a NEWBIE), and knowledgeable. Plus, Kevin provided precisely what I asked him to change. This was my first experience w/Yodle support and if everyone provides the high quality support I received from my representative, I have to predict a brilliant future for Yodle!
I find the staff at Yodle to be very professional yet very personable at the same time. They answered all my questions in a way that I could understand and they went the extra mile to help me with any concerns. I had the pleasure of working with Jorge Suarez recently in setting up some things on my account and he took all the time I needed and helped me to make decisions and get things set up to my liking. Way to go Jorge! I had previously left to try another company, big mistake, making me realize how great Yodle is and I am very, very happy to be back with them.
As a small business owner you are always trying and hoping to make the right and smart decesions for your business.I have been a yodle client for the past five years. They have designed and managed my website and have sorced to my company many excellent and profitable leads in my market area. Through the years we have had some hiccups as any bussines relationship over a period of time will tell. However they have always been resolved . I have and will continue to reccomend Yoodle !!!!
The Team at Yodle helped me to build a website for my business that I am so proud of! They have helped me to have confidence in the way that I am advertised online, and each of the Yodle team are knowledgeable and so helpful. I highly recommend Yodle for anyone who wants to have access to the expertise of the Team at Yodle as well as the flexibility to customize their website.
I am new to Yodle and needed a basic training session to guide me through the use of the website to optimize our success with the program. He took the time to take me through each function and explained it thoroughly, answering all questions that I had. Now I have a better overall understanding of how this works and what I can be doing to help our company get more leads.
We started using Yodle approximately 45 days ago. I have already almost doubled my six month investment. We at extremely excited to see where this will lead in the next 45 days as anyone who has any experience with SEO/Internet marketing knows that it usually takes at least 90 days to see the true effects. Additionally, I have contacted their customer service department 3/4 times and they are amazing. Supper willing to answer questions and make suggestions. Thank you Yodle from http://www.columbiacarpetcleaningcompany.com
After speaking to Chuck Ashley, billing department, I was very satisfied. I was late on making my monthly service payment. My company does gutter cleaning and pressure washing, and the weather was so bad for two weeks that no work could be performed by my staff. Yodle was more then happy to still continue providing service and generate leads. Thanks guys!
After over three weeks of frustration, Jaime has thoroughly explained the process to me. I wish I knew then what I know now I would not have timed the change over at such a critical time in my business - Valentine.
He patiently listened to my needs and has tried to accommodate my requests. For example his changing the blue color of the new website to rust/terracotta to more closely reflect my business colors was great. Now, thanks to Jaime the new website is beginning to have a better representation of my business.
Jaime has not only redeemed my website but has also strengthened my faith in Yodle! Thank you Jaime.
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About Yodle (from the business)
Yodle has offices in New York, Atlanta, Austin, Charlotte and Scottsdale. Yodle is ranked #9 on the 2014 Forbes list of America’s Most Promising Companies and has won multiple awards for its business growth, job creation, technology innovation, and workplace and culture.
For more information visit www.yodle.com or call us at 877-276-5104.