WyzAntReviews 377

I posted a thread on wyzant's forum yesterday but it was deleted by wyzant. I complained about the so-called support team's bad work in my thread. During the last year, my applications were ignored by the application system for countless times but the team never admitted it even I showed proof of that through my student accounts. I required answer of how they came to know my account worked well since they emphasized to me that they couldn't see into students' emails, and why they never responded to the screenshots of my applications that were ignored and those of other tutors which were always sent to my student accounts. Obviously they knew there's unfairness and mistakes in the whole application system and there work. That's why they insisted that my account works normally; that's why they refused to answer my emails to provide any assist; and that's why they deleted my thread I posted on August 6. DON'T believe wyzant which only cares about getting money from students and keeps cheating tutors! This is the WORST website I have ever known!

I started Wyzant in May (today is June 11th) and I have one students and have made close to $1,000 already. What I love is the fact that the customer proposes a fee. Then the tutor has the opportunity to accept that amount, charge more, or less. Once you gain a trusting client who likes your work, the revenue starts pouring in. I also love that Wyzant sets it all up, keeps track of all the details, and only takes a small percentage. I am very happy with that. I have made no less that $30 an hour. Some people actually propose as high as $75 an hour depending on the request. If you are pondering whether or not to join, stop thinking and go ahead and set up your account. You won't regret it. Go for it.

If you register as a tutor on this website, they charge you 25% of your tuition every time. Have you ever been taxed this much even you only earn $35? No you don't. But wyzant absolutely will give you such experience! What's more, the so called algorithm is so stupid that your application might never arrive at the students! But some other tutors can hit the applications every time no matter how well you follow the "guidance" of "successful application"! Don't trust it if you think you are just a common tutor. You will never understand the rules of its game.

I tutored on Wyzant for a few weeks years ago. I got several in-person tutoring jobs, so I stopped tutoring through them since they take a portion of your profits. Then COVID hit and I decided why not go back to Wyzant? It's simple. My account had been deactivated from lack of use—I expected that. So I decided to make a new account. Somehow, i could no longer tutor because my profile wouldn't be approved. I tried asking why each time I changed it, and they said they couldn't tell me. I needed to highlight the irony here—people running a tutoring website with a basic profile example refusing to explain how to apply the basic profile so your profile could fit their unknown standard. Imagine tutoring and refusing to explain how the example can be applied to other areas/ more complicated problems.

I joined Wyzant to tutor students. It took over 12 days to get approved, and emails to customer support were unanswered. I googled the issue and found many teachers do not use the site because of lack of customer support. I was approved finally and I began anyway. Soon I found students who were spamming or messaging inappropriate things. But there is no way to block or stop the messages. I wrote to customer support but no response. I have never heard of a site that allows messaging but won't all the receiver to block for safety. Three days later Wyzant responded telling me they closed my account. This means I lost contact with 11 students I was tutoring. When I try to login it will not allow it. I have messaged customer support and I got this message below. So they closed the acct but can't fix it. They don't even know why it was closed. I have never heard of such. Also, it notes they will respond in 3-5 days. I have 3 sessions for tutoring set for this evening and the parents will not understand why I didn't show up. I would not recommend this site to teachers or professional tutors. They need to work on tutor safety and also improve their customer service.

Customer Support (Wyzant)

Jan 24,2022, 2:53 PM CST

Hi Jennifer,

Thank you for reaching out to us. Unfortunately, I do not have the ability to research or overturn your account's deactivation. However, I have opened a ticket with our Profile Review Team to look into the possibility of reactivating your account. Please expect an email response within 3 to 5 business days.

I'm sorry that I could not be of more assistance at this time.

Thank you for your patience,
Ryan
Wyzant Customer Support
www.wyzant.com

The tutor we had scheduled for my son never showed uo. We waited 40 min. I emailed him and he replied with, "sorry- I was running errands". Not a good enough excuse. I won't use them again.

Wyzant tutors such as Dana M attempt to complete fraudulent billing practices. They ask you for your credit card before the first tutoring session and then their tutors complete fraud by charging your card for work they never did. I was told by Dana M that I would not be charged for tutoring sessions that were canceled 24 hours in advance. I no longer needed tutoring sessions so I canceled my sessions in ample time not expecting to get charged. I contacted Wyzant directly to make them aware that I canceled the sessions and that I did not expect to receive a charge on my credit card. A representative from Wyzant explained that I will not be charged for canceled tutoring session because I canceled 24 hours in advance. She assured me I would not get billed. I just received a bill for a session that never happened. DONT GIVE THEM YOUR CREDIT CARD THE TUTORS COMPLETE FRAUDULENT BILLING PRACTICE.

I'm so utterly disappointed by the service... :( I requested a lesson from the tutor Andrew N. For chemistry. We scheduled our lesson, I had all of my stuff prepped and was ready to learn, except...
I'm a female college undergrad in chemical engineering, and although he did 'teach me' the lesson, he constantly kept making insinuations that we should have a separate online session so he could "teach me other, more important stuff" (so to say in nicer words). For those of you who aren't getting it, he literally wanted to have online sex with me. When I refused he acted politely, finished giving me my chemistry lesson, and then I got an email the following day from WyzAnt saying that my account had been deactivated because I'd violated their guidelines and who knows what else...
I mean I'm sure there are good tutors working at WyzAnt, but I was left feeling so degrated and humiliated by this one experience that I'll always swear against them. For my own mental peace, I couldn't possibly imagine allowing them a second chance...

I asked a tutor a question, got banned for the question I asked! Didn't know that some questions were considered as questions you shouldn't ask! I wasn't rude or inappropriate. If I could give them zero stars I would! My advice look some where else for a tutor because you never know what question will get you banned

They do not care about their tutors and will delete your profile whenever they see fit, without reason or cause. I had a 5 star rating that I acquired after 3 years of tutoring on their site- and one day they just decided to delete it. It is an unreliable source of income, and when you receive income- they take a huge percentage of it- more than any other tutoring site (heytutor, tutors.com). Their customer representatives, Nichole and Darrien, were useless and unhelpful. There are many other better tutoring sites that are more respectful for their tutors and way more reliable!

I was able to get a couple of gigs on the platform. Made over $100 after fees, but before I could cash out they deactivated my account. I was contacted by a student, Wyzant claims was a fake or spam account. They deactivated the student account and informed me they would also deactivate mine for agreeing to help that student. I tried to explain to them that it was a mistake and get them to reactivate my account but they did not and kept the $100+ worth of tutoring funds on my account.
So disappointed that I went through all the trouble of signing up, taking their test, and seeing my account deactivated after I even spent time tutoring on there. Really bad experience.

I received this message, as did many other tutors:

After reviewing your account, Wyzant is ending your access to its platform according to paragraphs 17 and 18(b) of the Independent Tutor Agreement. It has come to our attention that a student requested that you complete work on his or her behalf. According to our records, you agreed to complete this work and as such, we will deactivate your account effective immediately.

I helped a customer solve practice problems for an actuarial exam, not even a student. They refused to reactivate my account. I have been tutoring and teaching math for 15 years. They are the most unprofessional company I have ever dealt with.

You are expected to write the student's paper for them, and if they are unhappy with it, you get a low rating. Try to correct that. Wyzant doesn't care about the tutors, just about keeping the students coming back the next time a paper is due. That's what you see: "My paper is due in two days, can you help me?" "Help" means to write it for them. Difficult to get students. Policies favor the student or Wyzant, not the tutor. Better to put a ad on a local bulletin board.