Watch33Reviews 68

I have to say I have read many reviews of Watch 33 on this site that appear to be of a negative ilk, however my experience with Watch 33 was exceptional. Anthony handled my queries promptly, was open and honest in answering all of my questions including the time of which it would take for my watch to arrive. It was shipped from the U. S, it took a little over a week to get to the UK and 1 month on, I am delighted to say as per Watch 33's commitment that there are no hidden charges, I have not received any form of duty bill from Fedex. Looks like Watch 33 have listened to the feedback posted and made changes for the better! I got an amazing watch, at a great price, with great service... thanks Anthony and Watch 33.

I have placed an order on the 31st Aug, the money was taken on the same day. I was expecting to receive the item at least within 3 days or at least a dispatch confirmation email. It is 7th Sept, I still haven't received anything from watch33. It went straight to the voice mail after calling. I don't know what's gonna happen especially afer reading the views. Well, DON'T buy anything from this site, it is not worth for the stress..

I have just spoken to Anthony from customer services and have been promised a refund which will take 2-5days. The order i placed did not arrive at all and is not going too seeing as it was needed for this saturday. I've raised a report with trading standards (who already know of these people), my bank have registered a fraudulant claim and the police have been informed. PLEASE PLEASE AVOID! Its not worth the hastle of chasing up, pleading for a refund and no sign of any goods.

Awful company.

- Failed to process my initial payment and yet didn't notify me
- They took 8 weeks to deliver my watch instead of the claimed 2-3 weeks
- I had to chase every step of the way for status updates
- To compensate for the delay they refunded the delivery cost (just £16!)
- They only mentioned you had to pay VAT in their terms and conditions, yet they claim "no hidden charges"!
- Very difficult to get hold of on the phone

STAY WELL AWAY!

My experience is that you cannot rely on these people to keep to the statements made on their web site. I ordered a Movado watch from them on 30 April 2010. Their web site home page and the item page both clearly promise UK shipping and No Hidden Costs. After chasing, it eventually arrived on 26 May 2010. Without my knowledge or consent watch33 decided to ship the watch from the USA. As a result I received a demand from FedEx for VAT and a Clearance Charge. Despite the current Terms & Conditions clearly stating that all goods will be dispatched from the UK and that "Tax Charges - All prices on watch33.com are final. There are no hidden cost on our site." watch33 have so far refused to pay the VAT and Clearance charge. They say that their Terms & Conditions used to be diferent to the ones i've printed off. Even if it was just the main pages that were misleading I would never deal with them again. Any possible saving is not worth this risk.

Delays in shipping, had to be reminded several times before shipped my order even though took money from my account. And uses bad business practice is not upfront about vat / duty / fedex admin charges on the order confirmation, it should have done so if it claims to be a fair and upfront company. Also I suggest that buyers do not accept fedex charges as FEdex should have referred to buyer for authority before clearing goods at customs - in reality if all customers were contacted then it is likely that fedex would not have been able to deliver, the stuff would have been sent back to the seller and the customer would be entitled to a full refund.

Using this website was an absolute waste of time and money. I ordered a watch 3 weeks ago and was told it would be dispatched that day and delievered in two working days. I have still not recieved it! I have been told more than six times that it will be dispatched that day but as yet it has still not been dispatched. I have been speaking to Jenny who seams helpful enough but it is all talk. After every conversation I am promised an e-mail or call back but it is always me making contact. Once I have recieved by watch or money back I will not use this company and would advise others of the same!

I honestly have not come across a worse website than this - I will never ever be using this website again.

At first glance it looks really good value for money but then weeks later you get a fairly large bill through the post from FedEx and you realise that it has been shipped from abroad. It does say this in the smallprint but it is not clear whilst ordering.

So I ordered my watch and I was told it was garunteed to arrive in less than 3 weeks. 3 weeks come and go and so I email, I get told it will be here in a few days. Four emails later and five weeks after I have ordered, the watch finally started on its way from America.

I would not have minded if I was told that the watch was going to be late, it is the fact that they kept fobbing me off assuring me me it was going to be here in a couple of days. As it happens it came far too late for the birthday of the person it was intended for.

In all fairness after I received the FedEx bill I wrote and complained about the very poor service and the charge, and they gave me a small amount of money towards the FedEx bill. However, I do not think that this makes up for the service I received. I will not be using this website again.

Stay away from this site!

Ok; for some of you that will read the following reviews afteer this one will probably draw a negative conclusion based on the reviews alone.
People; Watch33.com are a legitimate business and they offer hard to find watches at a good price. They are able to do this by acting as on behalf of the customer and importing timepieces from the states.
My first and last piece of advice is READ THE TERMS AND CONDITIONS!
It is quite clear and if you are looking for a hard to find timepiece at a good price I highly reccomend these guys. I ordered a non UK spec stainless steel Citizen eco-zilla and it arrived at my home address in nine days (that includes a weekend too!) with all of the correct paperwork and marques.
The fedex service is highly efficient and if you have any questions then just email watch33.com and they will reply!

Best of luck to these guys, they provided a good service and an excellent timepiece to a happy customer!

I ordered a Tag tag heuer watch on the 7th January, as at the 3rd March I have not received delivery. I have had replies from Jenny at watch 33 saying the watch will be despatched in the next days but has never happened, the snow has also been used as a delay. I have now asked for a final delivery date or an immediate refund but reading the above reviews I can tell I am going to have to chase for this. My only advice at the moment is to stay away from this site

I suggest you look elsewhere to purchase a watch.

Watch showing as 'in stock' on the website and also confirmed by calling them and asking directly. Two weeks later no watch.

They respond to emails regarding an update on when it is likely to be delivered but will never directly say when, other than the generic '5-7 days, unless it's not in stock when it can take up to 21 days'. Do bare in mind that I called to ask if it was in stock and ready to be delivered - the answer was 'yes'. So why is it taking so long?

I've asked for an immediate refund but not had any response and my bank account is certainly not looking any healthier.

Worth noting that there are other review websites with remarks about watch33.com. One of them is quite amusing - one author has left many positive reviews although claiming each one was their 'first purchase from this company'; how many 'first purchases' can one have?! This just goes to reinforce my suspicions about the reliability of the positive reviews that have been left.

In my opinion I would NOT PURCHASE FROM THIS STORE. Which is a shame really. I really like the watch but would now rather just have my money back!

Regards,
Nick

Update - Thursday 18th Feb

I sent yet another email asking for a refund, Jenny from Watch33.com replied, apologised for the delay and said she will process the refund straight away.

I have started looking elsewhere for a watch (from a shop, not online!). Next time I will use my Barclaycard which provides some reassurance with online purchases.

Regards,
Nick

Update - Monday 22nd Feb

Still no refund. I think this is clear proof of why you should avoid internet shopping.

Update - Tuesday 23rd Feb

I can now see that the refund has come through. That was a stressful experience and one that I hope I never have to go through again! When passing over large amounts of money online - read reviews first! I didn't and ended up with my confidence in online purchases quite rightfully damaged.

Regards,
Nick

Email to Wattch33.com - Yet to get a reply!

***REFUND PLEASE***

Dear Jenny

Without seeming unkind, you seem like a bunch of Charlatans! I have not had a response to my email or any acknowledgement to my request of a refund. If I'd of known your customer relations was this dire I would of avoided you like the plague. The reality of your flashy website is no reflection on your delivery and to your relief the countless negative reviews about watch33 are only read by people like me - after you've taken my cash!

The purchase of an expensive watch is not a frequent occurrence. On this basis I doubt you give a care for your customer as the likelihood of returning won't be for some years. Smart work but surely you must get bored.

If you've bothered to read this far please will you confirm when I will have my money returned.

Corrina

02/02/2010 17:02
To
"WATCH33.com" <*******@watch33.com>
Cc

Subject
Fw: CK01**********

Dear Jenny

The delay in despatch and lack of feasible explanation has made me doubt the reputability of watch33.com. Consequently, after a little on-line dirt digging I have decided I do not want to trade with watch33 and promptly ask for my money back.

I will refrain from posting anything myself on site jabber or the like as long as you guarantee an immediate refund.

Please acknowledge this email and advise when I will have all money refunded.

Regards

Corrina

UPDATE: 04. 02. 10

I feel really bad for having a rant and being abusive. A girl from Watch 33 called Jenny contated me explaining she was really up against it. She did promise a refund and said it'll show in my account 1-2 days.
I feel like a bit of a bully now but I still stand by what I say and would advise you to be aware of all the facts before going there.
I have since ordered my watch from Lingray (yet to get it) but on the face of things they seem legitimate.

Nice to see that most of you got your watches. I wonder how positive you will be in 1-2 months time when you get landed with a bill from Fedex for VAT and duty. Which YOU are responsible for, even tough you bought from a UK website in pounds. Because unless you were very diligent and read all of the small print, you may not realise that many of these watches are shipped from the US and you are responsible for the import duty. Luckily I only bought a £100 watch, but was landed with £24 worth of tax. Negating any saving I had made compared to other sites. According to Fedex I am liable and despite phone calls and emails to watch33 I have heard nothing back. There's a limit to how much time I will spend fighting for £24 that I will probably never get back, but i dread to think of the people buying £4-5k watches. Speaking to Fedex today they informed me that they have had several issues with this company along the same lines and I hope they will blacklist watch33 so other couriers won't pick them up either. Yes - it's in the small print, but should be made very clear as you're buying that you will be responsible for the tax. I hope you get your bargain - but do watch out for that Fedex bill. I wouldn't touch these ever again!