Warby ParkerReviews 385

First, tells me that my insurance qualifies.
Then, doesn't let me input insurance information.
Then, goes through a minimum of 7 names of customer service people who ask me questions like, what is your email address? What is your phone number? What is your order number? I didn't see a response (they didn't look when I gave them the info they asked for) so is everyting okay?, again what is your email address? Did you check if your insurance is covered? Sorry, sorry, sorry! Can you give us your email address again? What is your insurance? Oh, sorry, your insurance doesn't cover us! (Totally regular insurance - Eyecare). Do you have a Flexible Spending Account? This occurred over the course of 2 weeks. I never worked with a single person on their side.

I paid over $300.00 for a pair of glasses, and in less than one year the glasses are all scratched up. When I called the customer service they told me they are guarenteed for 6 months. I find that unacceptable. I will now take my business somewhere else.

I am new to wearing eye glasses and had seen the commercials showing how bendable and durable theor glasses were. Well, only a few short months after getting a pair of their Crane style glasses I went to fold them up and the right arm just snapped off.
Went into the store, they looked me up, and they said they were definitely still under warranty. They said I should email the help at warby email and they can help me out.
After all this I was told I'd have to pay for a new pair! Why on earth would I pay well over a hundred dollars AGAIN for another pair of these cheap, easily broken glasses?
DONT WASTE TOUR TIME OR MONEY ON WARBY PARKER!

RUN away from this horrible company! Ordered product on 4/10/2024 - (3) pairs of glasses for over $1,000. Guaranteed delivery within 7 business days. Day 7 today. Had to call the company to find out there was manufacturing defect in (2) pairs. They have no idea when they will deliver these (2) pairs now even though they are holding my money. Asked them why they would not expedite the manufacturing and put my defective glasses ahead of other orders? The Customer Service Manager to me: "Because you should be GLAD we held your order and didn't ship defective glasses. YOUR order is just one of thousands. We make 98% of glasses correctly. YOUR order is just a 'perfect storm' so just be glad we didn't ship them." Seriously? WTF, Warby Parker?! Cancelled my order and returned all the the products. HORRRIBLE COMPANY AND HORRIBLE CUSTOMER SERVICE!

I ordered a pair of glasses, hoping this could be more a more economical option. Unfortunately when they arrived, the glasses were much larger than pictured online and the lenses were funky - they made me feel almost a little dizzy. I figured it was a loss and when they sent me an email asking me to rate my experience, I was honest. That's when I learned their customer service is horrendous. One person contacted me asking if I wanted to replace them, I said sure. After I spent time picking out new glasses, I was told it would be another $100. During the emails exchanged, 6 different people emailed me. Never did the same person respond to me. So when one person said "sure, you can exchange " then the next person said "actually it's $100" and unfortunately I was talking to different people and when I replied to follow up or clarify, I was already talking to another person. I felt worse about the company after their customer service reached out to me, which says a lot about their customer service.

Mariel at the Warby@ 185 Columbus Avenue, NYC was friendly, honest, and incredibly knowledgable. She clearly loves her job and takes great pride in it. She was so patient, showing me many frames and indulging all my questions. Rare to find someone who cares so much.

If you've seen my reviews of Warby Parker, let me tell ya, it doesn't get better.
I received my glasses order today. When I opened the box, first thing I noticed was that the frame was bent. After trying them on to see if it was worth trying to straighten tjem, I found that they weren't the correct script. My eyeglass script hadn't changed, I just needed new ones. Way way off. I could see better with nothing than with them. Only good thing was the CS rep was good and let me vent about the whole
Ridiculous situation. No, I was nice to them, even had a laugh. It wasn't them that screwed up...but WB needs to fire the idiots, and give the CS rep a raise.
So as an end to my saga, take my advice and don't use this miserable, worse than half assed, micky mouse company. Safe yourself some grief and use a reputable company.

Ordering glasses from Warby Parker has been an absolute nightmare. I have called them around 5 times for various concerns. First off, they said they would reach out to my optometrist to receive my prescription and they never did and I got an automated email later that day that said they wouldn't do it and I needed to. I called my optometrist and they said Warby Parker never even attempted to get the prescription. Later they got my prescription mixed up with another pair of glasses in my order. I finally received my order and the glasses were SO BLURRY. My optometrist states it's because Warby Parker doesn't even take the sufficient measurements in the store. Now I have to take them in to get them fixed. No wonder these glasses were so cheap.

The frames and lenses are good quality. However, the lense focal point is incorrect and reading becomes difficult unless I tip my frames into odd angles.
I took the glasses in to Warby Parker and they heated up and adjusted the frames to work better. What happens, though, is that the frames, within a week or so, creep back to their original status.
I think I needed a REAL optometrist to measure where my focal point should land within the frames I had chosen. I have double vision, so I require specialized prisms in my lenses. I don't think those can be placed correctly in an online order without a human optometrist's input.
Purchasing something as touchy as eyeglasses online when one has a specialized prescription was a costly mistake.for me.

The filled my same prescription wrong 3 times!
The got the prescription to high and the progressive lenses to low and could not see clearly after 3 times
Gave up and asked for my money back
They were not friendly and didn't seem to care about anything
Didn't offer a any discount or to adjust any thing after 3 times of filling the same prescription
Won't go back again and I would beware of poor quality of work and rude employees
These are the 2 people I had to deal with in OKC on Classen circle

I bought a pair of progressive lenses and associated frames several months ago. When they FINALLY came in (weeks), the progressive lens feature was very poorly aligned. I could focus one eye on a "close" subject, but then the other eye would be way out of focus — a non-starter for sure. So I took them back, and they said they would send them back for "adjustment". Many weeks later, they came back…NO difference whatever. It was like they received them, put them on a shelf for a couple of weeks, and then shipped them back. I went back in YET AGAIN, and they said the same thing, "We'll send them back to the lab and have them adjusted". Guess what, the exact same scenario unfolded. They were no different when they came back than they were when they were sent in. In disgust and frustration, I demanded my money back. After much wrangling, they finally relented and gave me a full refund. I went to LensCrafters (with the exact same prescription", and in a couple of days had a perfect pair of glasses, and saved over $200 in the process. Don't waste your time/effort/money on Warby Parker — it's a total ripoff!

I ordered eyeglasses from Warby Parker's local store and they messed the first order wherein the left lens was not the right prescription which was exactly what I had with my five year old glasses, so I returned it back. I went back to the same store and brought my own doctor's for a new eyeglass. I selected the frame and and told the associate what I wanted. After the final review I asked the associate if everything that I wanted was indicated for this order. When I received the new eyeglass I noticed that it was not light sensitive (photochronic) as I wanted, so I went back to the store to complained and was informed that the associate who assisted me missed it. The irony I was told is that I have to pay for the missed photochronic lens for the amount of additional one hundred dollars otherwise it won't be processed unless I pay the amount they asked me. I'm so disappointed on how a customer have to pay for someone's mistake. Stay away from Warby Parker. All they want is more money they can get from customers. Beware.

I had good luck for about 6 months and then my lenses became permanently smudged like the lenses from a cheap pair of readers from the dollar store. My replacement pair -- same thing.

The service is awful. Even when they are the one who made the mistake. No taking responsibility for it.

The process takes way too long, I still have to go to my eye doctor to get them adjusted because you can't speak to anyone at a store, and they are more expensive than the average glasses. I will never ever do this again!

A new prescription, I purchased two pairs. I went to one of their shops and met with their 'optometrist' for my progressive lenses. That was three months ago. Since then, I have received THREE remakes of the glasses: They can't seem to get them right.

The first time, the lenses were placed in the frames at a tilt… the second time the progressive began too high on the lense, and the third time they omitted it all together.

I won't put myself through this ever again.

I purchased 2 set of eye glasses. I was told they were going to be delivered before the expected delivery date. I didn't get them on the delivery date nor did I get them 4 days later to the changed delivery date. I did get a message that there was a problem with the delivery address. I have lived at the same address for 30 years and never had a delivery issue. Still haven't gotten my glasses and I will most likely never order glasses for Warby Parker again

These jackasses don't want to take the prescription from your optometrist. They want you to use an app to try and get measurements for your eyes. How $#*!ing stupid are these millennials?!? Waiting for my money back? It has been weeks.

Horrible customer service and uneducated ophthalmologists! Their equipment is old and not working properly, and their glasses are expensive comparing to other shops. The company only cares about money.

I loved the frames but got my 1st pair and seeing was off. Went back and they adjusted fit of glasses. Went back again and discovered the "dot" was off in both lenses. They re-did the dot when I got them back vision still seemed off. Waited for my eyes to adjust. Got them fitted again. Finally went to my eye doctor and the "dot" was off in the left lens and they had added a prism in the right lens. They were great about giving back my money but not being able to see well for a few months was awful. I spent almost 3 times more at Invision but I CAN SEE!