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Kim S.

Contributor Level

Total Points
182

2 Reviews by Kim

  • Rotita

7/3/17

So I ordered from LiliGal before reading all of these terrible reviews. After I read them I totally panicked: I hadn't gotten an order confirmation and was unable to access my "account". Finally I got a new password and tried to cancel my order, but they said it had already shipped. Still freaking out because I read returns are tough. I got my clothes and they are pretty awful quality, but super cute. I wore one of the tops to work yesterday and haven't ever gotten so many compliments on an outfit. I needed to return 3 items, and they offered me a 50% return to not ship back, when I said I'd still like to ship back, they gave me the return address and offered a 80% return. I'm curious why they don't want their clothes back, but honestly shipping will be about as expensive to just take the 80% return. All communications were prompt and clear. I am relieved that this happened for me this way. I want people to know it might not end up badly, so don't panic and stress yourself about it.

Tip for consumers:
Know you're risking getting really bad service like everyone else, but that you might have a fine time.

Service
Value
Shipping
Returns
Quality
  • Warby Parker

7/3/17

I went into my local Warby Parker store and found the perfect frames for me. The staff was incredibly helpful and friendly. I love the way I look in my glasses which is insane because I've always been a contact person. Reading some of these other reviews makes me wonder if people have any common sense at all. My glasses came a little warped and I went to my local optical shop to have them adjusted. How can they possibly fit your face perfectly out of the box? You're not there for them to adjust them to your face! Also THEIR PRICES! Polycarbonate lenses AND frames for $95? Literally just do some research about it.

Tip for consumers:
If you're having problems or are unhappy, call the customer service people. They've helped me with a couple issues and they're great.

Service
Value
Shipping
Returns
Quality

Kim Has Earned 2 Votes

Kim S.'s review of Rotita earned 2 Very Helpful votes

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