Best site ever and greatest customer service experience I have had in a very long time!!! (in 29 reviews)
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As a seller, this site is a pain in the rear. I own Sensual Shoes & Clothing Boutique and was introduced to Wanelo by my supplier and Shopify, my website host. The only way you can sell on Wanelo is by having a Shopify store. The first couple of days, I got a couple of sales and thought, alright, this might work. However, the sales stopped after luring me in with those few. I have taken all the marketing advice and implemented it, spent countless hours liking, following, etc. and still nothing. I can't figure out how to even organize my products other than this long tedious process of adding to collections or writing some story. My followers stay on the number 10 when in fact I know people have followed me because when going to the alerts, it tells me I received 28 followers in a day. I have purchased from Wanelo as well. My purchase experience has been really good, which is why I'm giving it 2 stars. Wanelo customer service isn't the best and I'm really at my wits end as a seller on the site.
I don't even think this is worthy of one star but I had to choose something. Purchased 8 bathing suits and need to return a few and can't get any help from Wanelo. Trying to contact the vendors the items were shipped by and can't get any help there. Wanelo ships with their order numbers but not the vendor order number so hence having problems. Again, NO HELP from Wanelo. Will NEVER use this site again EVER! Worst customer service -- NO CUSTOMER SERVICE! Completely ridiculous and a WASTE OF MONEY!
Do not waste your time looking at the cool pictures- its all fake stuff from china that you will have to return. Complete scam- ive tried several times to spend a giftcard i got last year and i return everything i buy there. Over 7 items returned and wanelo allows these scammers to take advantage of their customers you shouldnt give them your business
My daughter bought from this scam site and the phone number is not a working number! Her light came late and in a bag that said "mens shirt". It is broken and missing a cord and it's from China not US! Called the number on the box and some guy picked up and said that some company has been using his number. I'm reporting this site to the BBB!!!! Also I don't rate this site a 1 but can't submit without eating. It deserves a -0
Wanelo has a wide range of products from many stores, which is a reason why I liked this site. However, purchases have taken several weeks to arrive, and sizing/appearance is very inconsistent, especially for non-American purchases. The review system is great, allowing you to sort out whom to buy from. However, you definitely have to be careful of what purchases you make here. Great way to save money though on great looking items.
I first ordered from Wanelo a bit skeptical because it was online, and I couldn't try on the dress myself. However, they definitely delivered (no pun intended). The dress fits perfectly, it looks the same way it was advertised, and it came in 4 days! I was scared I wouldn't have enough time to see how it turned out for prom, but the timing was speedy (I have a week until prom still) and the dress itself was as I hoped.
Wanelo should take ownership in customer service. Wanelo allows companies with poor quality products and bad customer service to sell to unsuspecting customers. The company CUPSHE cheats its way to profits. On their Wanelo page, it says to "return to US warehouse", no mention of an address. When I tried to contact they send me irrelevant messages back. (Adding fuel to the fire.) I am just asking for a return address! Wanelo to me, is just as bad of a company: there is not even a contact email address to address my complaint.
We purchased a dress from Wanelo. It stated that it was from the US. When we received the dress it was nothing like the picture. Its was also from China!! I've been fighting to get my money back since receiving it. There needs to be a lawsuit against this company for wronging so many people. DO NOT BUY FROM WANELO!!
I ordered a top from Wanelo. When I receive it, the quality was not what I expected and it was too small. I had to search to find their return policy, but I emailed them and ask them to send me a return label. Their return policy states that shipping is free if I use the return label. Returns are to be postmarked within 7 days of receipt or you will not get a refund!!! Well, I have yet to receive a return label (its been over 48 hours) and I received an email asking for two photographs demonstrating the issue (the top is too small--really?) and then they will forward the information on to the seller and address the problem. And, by the way, their phone number is invalid. I am going to dispute this charge on my credit card until this is resolved. I would advise all not to order from this site.
I wrote a review similar to this and removed it because I thought Wanelo had fixed the problem- THAT'S NOT THE CASE
If I could negative stars I would ~ As a seller on Wanelo. I am not happy at all. I have contacted Wanelo's support team over and over because of one reason or another. I am having issues with the whole app I cannot verify my settings, they charge the wrong tax on orders they only estimate sales tax which I believe is against the law.
I placed a test order yesterday for $14.00 + Shipping 3.99 than there is a charge for $3.30 for Taxes and Fees (Tax on 14.99 should be $1.26) not sure what other fees are - I asked and question not answered - Total test order was $21.29. I refunded the order however, I could only refund $19.34 (Tax amount on refund shows $1.35) not sure where the other money is that I paid on a test order - Looks to me like there are hidden Wanelo fees on top of the commission they take for each order. Very unprofessional - Seller's and Buyer's beware
Has anyone ever successfully placed an order & actually received what they ordered? My order supposedly "triggered our fraud detection system". (In other words they never had the item I ordered in the first place). "An email was sent to you earlier asking to confirm the order". (Never happened). STUPID website. Lesson learned.
I placed an order today and my card was charged immediately but there was no order confirmation and it didn't show in my history. I called the number listed on this page and it isn't even a working number. I have emailed as well but have not heard back. I would have never ordered from this site but someone I knew purchased an outfit from here I liked. Can someone please help?
When errors occur, there is a small timeframe to get things in order before you have lost a customer forever. This is something that Wanelo has mastered, and I am 100% in favour of this company due to how they turned my problem into a solution.
Now don't get me wrong, I had some major hiccups along the way, and at one point I was highly dissappointed. However, it was the manner in which my problem was handled that made me highly respect and recommend this company to others (I have a big mouth, so word has gotten out!).
Upon notifying the Wanelo support staff that my shipment was WAY overdue it's estimated ship date, they sprung into action. They didn't just provide me with the tracking information that was on their site, but instead reached out to the shipper directly to assess the problem. I was assigned a support staff member (the wonderful Monica- if you get her, you are so incredibly lucky), and she was most professional and an avid communicator. I was getting multiple updates and she made me feel like I wasn't just some small order (which was exactly what I was in the grand skeem of things). She provided me with more than one option so I could pick what solution was best for me. And alas, within a meer 72 hours of reaching out to them, a delightful package arrived!
I could not be more pleased with my experience on Wanelo. They have a customer for life!
Tip for consumers: Wanelo was quick to email me back when I had concerns. Utilize this, and don't be scared to ask for more help if you need it.Ask Missy about Wanelo
I ordered a pink and white striped maxi dress in a M/L from LOVE123 sold thru Wanelo on 4/8/16. The dress was very similar to another one I had purchased from FillyFlair.com about 6 months ago in Aqua/Black. I had researched LOVE123 prior to placing my order because I was concerned that it may be similar to one of those Rosegal or DressLilly scam sites where you order something and get a cheap knock off version from China. I found out that they were located in San Francisco so I felt pretty safe ordering. According to Wanelo my order would ship between 10-20 days. On April 12, 2016 I got a shipping notification but imagine my surprise when the originating shipping location was Shenzen, China. My first reaction was, "Oh no! I just got scammed. Ugh, I'm going to have to dispute my credit card charge." So, I waited for my package and it arrived on Fri., 4/16/16. I opened it up expecting some poorly cut dress, two sizes too small made from cheap fabric but what I got was EXACTLY what I wanted. Though the sash that goes around the waist is a little shorter than pictured, the dress fits great and I am extremely happy with my purchase! Thanks Wanelo for exceeding my expectations!
I ordered many items from this site. I either got XL items (I ordered small) , items I didn't order or I did not recieve the item at all because they cancelled but kept my money. Was dealing with a customer service rep named Robbie as soon as I sent him photos of proof and all my matching order numbers, he has fallen off the face of the earth and will no longer answer my e-mails. Would never order from here and will continue leaving negative posts everywhere I can until I get my money back!!!!........since I posted this review MONICA ( a supervisor) contacted me to "TRY TO HELP" that in itself has been another scam! She asked for the same info I already sent, then when I sent it for the third time, she said she was handing this back off to the first person who stop answering my e-mails the first time! Do not buy anything from this site they will take your money and you won't get anything in return!!!
This place is unprofessional and their customer service is not just poor it is non existent ! How can you run a reputable business and not even have valid phine contact ? We have been emailing since week of mar 20th and still no answers ! We ordered a prom dress that they "accidentally" cancelled we sent email after email to no avail ! We need the dress so we re order that same day and instantly our account was charged but order said it was "processing" we check later and that evening and next day .. Still "processing" ! Site says 2-10 days for refund so we wait for that and receivr after 10 days . Still not one reply regarding our new order ! Well except the automated were busy helping customers!! Not from what I see online reviews . Thanks for ruining my daughters prom! wish we would have never used them . And I hope you don't waste your time or money ! Be careful of business with NON-existent customer service . It's only good until it gets bad ... And then your on your own . Which is sad and unprofessional
I have been using sanely for years. It's perfect for developing and organizing your ideas from home goods to your personal style. I'm currently putting together my apartment ideas Makes everything so exciting. Plus buying the products have been made easier with in app purchases!!
I've forgotten my Wanelo password & emailed them directly about 10 times now for a reset (the "reset password" link never works - I've never been sent a reset email), & Customer Service has STILL not emailed me back, not once in over a month. Who the hell even WORKS in their Customer Service dept?!? Horrifying lack of service. Seriously the worst.
This website is a sham. I recently ordered a necklace from them and the order has been "processing" for nearly two weeks. They claim it takes 5-10 business days to receive an item, yet my item apparently hasn't even been shipped yet. (They certainly had no problem charging my credit immediately though.) I've since sent them several emails and left a voice message. (That's another thing--they never actually answer their phone. You just have to leave a message.) Everything about this company is shady-shady-shady. I will never order from them again.
Here I go again. Don't won't to give a bad review so please help me. I ordered a hoody from you around Christmas time. It arrived after Christmas and did not fit. I returned it in January costing me $7.97 I have not heard from Wanelo yet.order #36395993 tracking #LS368692965cCN. Purchased from Sogomall, pink hoody s/m I was charged $20.50 plus Paid the $7.97 to mail it back to,you. I am looking for credit on my credit card and have yet to see it. This about the third time I have contacted you all. Do I need to go to my bank and ask them to take care of the charge? Please let me hear from you. Thank you
I was told I would get a $5 credit added to my account when i reviewed the product that I bought and included certain information. To get the $5 credit, apparently I need to email a link of my review to Wanelo? How am I supposed to do that if the only way to access reviews is on the ios app? Theres no way to get a link for that.
I ordered a yoga 'coloring book'. It turned out to be photocopies of photocopies that have been stretched and distorted to fit the page. Several pages had fuzzy markings, or completely discolored pages. The last few images were not even the same subject matter or style. Any company that would sell such garbage must not want to be successful. I want my money back, and an apology.
3/25. I was asked to send pictures 10 days ago, which I did. Still no reply and no refund. Apparently poor service along with crap products.
I've made about 4 purchases on wanelo and everytime I have to email them 2-3 times to find out whats going on with my order. When you first buy something, the order says it's processing. The processing always takes more than 10 days and won't ship until I email wanelo asking them if it has shipped yet. With my most recent purchase the processing part and preparing to ship part after i emailed them a couple times took a whole month until it actually started the shipping process. I don't know if anyone else has this problem but it's just annoying.
Hello, I am a seller on Wanelo, Sexy Diva Clothing and I have an amazing experience with them. I ship my items the same or next day to my customers and when there is a problem with an item the customer usually contacts me directly from my website email and I take care of it ASAP. Here is a tip for Buyers because I purchase from Wanelo also. If you do not hear back from the Seller about shipping or stock in 48 Working hours contact wanelo and they will contact the Seller.Wanelo stands by their Website and your purchases100%. It is a Seller's Marketplace and unfortunately just like Ebay and Amazon not all Sellers are going to care about their customers but most of the Sellers on Wanelo are Outstanding.
I have recently made two purchases on this website, both were over a week ago. The money for both items has been taken out of my account; however, I have not received a confirmation email regarding either items nor have they shown up in my purchases. I emailed three days ago, and still have yet to get a response.
As a seller on Wanelo. I am currently not happy at all. I have contacted Wanelo's support team 3 times already because for some reason I am having issues with how my products are showing certain things in stock when they are not and I have the Wanelo app installed on my store. I have lost two orders already. Everytime I send an email, I get an automated message saying they are currently only responding to seller payment issues. That just makes me feel like I don't matter one bit as a seller on their site and my issue isn't important. I am going to remove their app from my store. I would rather sell on Bonanza. NOT HAPPY AT ALL! If I could give a -% rating I would.
Another wanelo shopper who wrote a review named Tracy that you recently responded to is in the same dilemma as I. I ordered a prom dress on February 13 and it's still processing and it's March 1. She said a month later they emailed her saying it was out of stock. I ordered my dress on time for my prom in April and I expect it to be here before prom. What if I get a email saying its out of stock like Tracy did. I have sent out numerous emails and have been ignored. I'm extremely frustrated with the whole situation and would love to talk to someone via call since my emails are being ignored. You can reach me at (334) 657-2821. My product number is 36707483. Thanks in advance for your understanding and cooperation.
I find it extremely irritating and frustrating that in order to look at their products to find something I like I have to sign up for the site. That's ridiculous. I have been asked about this site multiple time and every time this is the first issue I mention. Don't force your customers to sign up. If you want more subscribers it might be better to let them order something first and then let them sign up if they are satisfied.
I am absolutely disgusted with the customer service and lack of communication. This website is an absolute scam. I ordered a shirt weeks ago and even got a confirmation email. My card was charged the amount yet when I go to the website and check my purchases, it says I have purchased nothing. I have emailed multiple times, called for the past 2 weeks and it has either been busy, or a dead end. Do not ever buy from this site.
I ordered two bathing suits hoping that in the next day or so it would ship but its been almost a week and nothing and im very worried if it will even come do not buy from wanleo my package is "processing" for seven days when it said itd be here in ten.
My daughter was so excited she found a dress on your site and ordered it from a company called Belle-costume. It stated there were 4 left in stock. She paid for it and has anxiously been waiting for its arrival. I was a bit leary because the company website did not have an address or phone number. We never received a confirmation email from the company nor did we receive a tracking number since the dress should have been shipped by now. We have both emailed you and the Belle company. She received an email from you asking about measurements. Why didn't she receive the email sooner? I received an email this morning from Belle saying the dress is Out Of Stock? It was IN STOCK when we ordered it. Why weren't we informed of this sooner????? It's been a month that they've had her money. How long before it is back in stock? Where is this dress company located? Why can't I contact them directly? I am very frustrated with this whole situation and would like to get it resolved ASAP. I don't like dealing with emails back and forth. I would prefer to speak to someone on the phone.
Update: we did receive a refund but buyer beware about this Bella company. The site led us to believe that the prom dresses being sold were made by a designer who just got started in the business and was making the dresses herself. We also were led to believe the location was in Pennsylvania. After searching the web and trying to find out more information about this company, it led us on a wild goose chase only to find out the dresses come from China. Big lesson learned. Do your research on any of these company's that are selling things so cheap and do not list a direct customer service number in the US. I've read so many bad reviews here, it's very misleading and won't be making this mistake again. Check return policy's and make sure the company's full address is listed on the website, I would suggest even calling them first before placing an order.
So glad my daughter was able to find another dress in time. Good luck to anyone who is going thru a similar situation. I contacted my bank and they were a huge help in getting my refund resolved.
I ordered a dress on Feb 2 and a sweater on Feb 17. Both of them are still processing as of Feb 23. I've sent an email twice and tried to call the customer service but the phone number is not working. I can't wait anymore so I want refund right away. And do not buy anything from IDEOLOGY. Their product looks pretty but they never process your order (it happened twice) so do not waste your time and money.
I ordered a dress over 15 days ago and hasn't even shipped yet and the store (mesh and lace) doesn't have an email for me to contact! To make things worse I have contacted wanelo several times and they NEVER responded! HORRIBLE CUSTOMER SERVICE and if by some chance I ever do get my dress it may not be in my size because after ordering it said size is DEFAULT wtf is the default size??? Worst part is that I can't get a refund without the dress being delivered (no cancelation of items) but how do I get the refund if the itemarket never ships!??? Huge waste of $100
Really nice platform which I really wanted to love. Unfortunately, after almost two months of extremely slow costumer service, endless emails, vague and unhelpful answers, it's impossible for me to love them. Nice potential but you really need to pull yourself together and improve your site, your platform and your customer service.
Ive known about wanelo forever, but recently I purchased a skirt for the first time. The skirt is from IDEOLOGY. I placed an order an 1/29/16, and it is still in the processing stage. So I sent an email to wanelo and asked for a refund but of course I cannot get a refund until it ships. Its been half a month, seriously..? (2/19/16) Im going to assume Im never going to get my money back. Too bad I will NEVER order anything off of wanelo again.
I did recieve my item, it was in fine condition. A rep did also offer me a $5 credit for anything off their site. Too bad theres nothing under $5 on this website, its not worth paying extra.
I placed an order on 2/2/16. Stated it would ship in 3 to 5 days (Seller is Root of Style). On 2/17/16 still no shipping notice, so I sent an email. I have not received a response back, but it magically shipped today (2/18/16), which is unfortunate since the shoes were for my daughter's winter formal being held on 2/20/16. Taking 16 days to ship is unacceptable. I will never order from this site again and will be sending the shoes back immediately since my daughter will not get to wear them. Now I get to buy another pair of shoes and pay for the return. Let's hope I actually get my money back.
I placed an order on January 28th, and they processed it out of my account fairly quickly. I got an e-mail confirming my order, said they would e-mail me back my shipping number and that it should take a couple days. It's been two weeks, and there is still no shipping number. I contacted customer service three times through e-mail and none of them were replied. I am very disappointed, I love using Wanelo and this is my first time purchasing from the site. If this is what I have to deal with every order I make, I'll stick to reblogging instead.
49 Questions & Answers
About Wanelo (from the business)
Deena worked on Wanelo for more than two years using her own savings before attracting Wanelo’s first users. In 2011, she moved to San Francisco and raised funding after 40 investor rejections. Today, Wanelo is a team of over 30, and millions of people are using it to find and buy products they love.