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I wanted to browse items, but you can't open the site without downloading a phone app. I don't want to download an app from an unknown site due to the risk of identity theft and viruses.
In March of this year, my daughter bought a unique shirt on Wanelo and was very excited to give this as a birthday gift to her new bestfriend at her new middle school about 6 weeks later but......NOW 3 MONTHS LATER we are STILL waiting to receive that cool shirt or a REFUND TO MY CREDIT CARD and a honest explanation to what happened to our order in the first place!!! I am very disappointed that a such a POPULAR SHOPPING SITE FOR TEENS is treating their customers with such little respect and teaching unaccountability of their business actions. So I will send ANOTHER EMAIL to "someone" who will hopefully fix our problem ASAP or we will never shop on this site again.
NOT TOO GOOD FOR PROFITS I AM SURE IF THIS HAPPENS TOO OFTEN.
Orderd a reverse camera it arrived but was faulty, contacted enjoy24 and said they would replace it after 6 months and aprox 10 to 15 emails nothing, I paid 18 dollars for it and they offered 4 dollars back because they could not afford any more, they finally offered full refund if I sent item back as I did, it's been 2 months and now they say they did not receive it.l advise every body not to deal with them they are very untrustworthy and deceiving. The company sells on ebay as enjoy24hours
I just discovered my shop on this site, I went to verify my shop and was told it was NOT mine!!! My attorney is now checking into this site , PLEASE DO NOT DO ANY BUSINESS ON THIS SITE! These shop owners have no idea our shops and products are even on this site, We have no idea who gets the money or that you even ordered !!
It's been over a month since I've ordered my item and I have been in contact with both Wanelo customer service and the site the item was ordered from (Kiki's Closet). Both have sent me several different tracking numbers which have still not left their pre-shipment stage and both sites tell me to get into contact with the other site. Now both sites have ignored my most recent email and I still don't have the item or a refund! DO NOT BUY FROM EITHER OF THESE!
I am trying to get my online store on wanelo, but my customer service rep (community manager) amanda has told me that I dont meet the guidelines that they have set and that my online store has been flagged. She then linked me to a shopping faq that had no guidelines, steps, or a remote indication on how someone is flagged or can be unflagged.
When asked for clarification, she responded with a link to another faq, which was a community guidelines faq, still showing no indication as to why my business isnt allowed to be on wanelo or no method as to how I can improve upon my site to get approved.
I have followed up with her more than once, she seems to be too busy to indicate what I can do to be a part of wanelo, or to even communicate with me without pasting a response. I wonder how much you pay someone to press ctrl + v. I hope its minimum wage.
I get that you guys want to manually approve business's but dont you think there should be some clearer guidelines? You want to support good companies, why dont you start by being a good company with some transparency with your approval process?
I know i might sound rude or mad, im not mad at wanelo so much as I am mad with the dismissive, impersonal attitude of amanda, If you are a community manager, maybe you can engage with the community a bit better by following some simple steps:
1. when responding to emails dont use copy paste responses. I put my name in my email pretty much to see if you are reading it and to see if you are able to adress me as a human and not as email text. This is part of the consumer/service provider relationship.
2. If you manage a community, why dont you try to indicate what is precisely required to become a part of your said community? I get you are a new growing company, and My business might be in a gray area, or a special rule or exception or denial might apply, and if so, you should be able to try to figure that out, and expand upon your rules and guidelines so that newer business's dont have to go through what I am currently going through?
once again, I like wanelo, I like looking at things through your app. I just think you need to work some things out.
UPDATE 4/22/2015 : just wanted to update this as I go along. Its now been a month of me contacting wanelo with no response. I have made 5 attempts at emailing, and I have called their company number numerous times trying to contact them. For a company that has been funded around 100 million, they only have 50 employees from what I have read. You would think that a company thats getting funded as much as this would have a decent sized customer service department.
I actually really enjoyed this app I always have a lot of fun scrolling through the fun items but I bought a shirt 3 months ago and it hasn't arrived . I'm very upset and everytime I contact them they send me my order form and don't say anything about the wearabouts of my shirt . Try not to buy from the actual wanelo store
I purchased 40$ worth of items and no package has came for almost 6 weeks.. $#*! wanelo.
Ordered a pair of socks on 2/4, and was charged immediately. Was given a tracking number, but the package was never actually sent. Emailed wanelo, who at first forwarded the request to the "store" who was selling the item. They promised a replacement item would be shipped by the end of last week. It's now Wednesday, and no updates at all. After sending multiple emails to wanelo and the store (exquisitestreetwear.com), we haven't received any further replies. I would recommend staying far away from this company!
This site really seems bogus. I search for item on Google. I click Wanelo. I see my item for a split second and then I am prompted to start scrolling through hundreds of links and sites ot to mention they want me to start following 3 stores to even get started. What up?
Very addictive searching for items. When I select an item I'm sent to the store and then I have to find the item on the stores site. Takes too much time. Most times the item is no long available. My son ordered a watch from a vender two months ago and he has been in contact with the vender, but they keep putting him off, saying, it's in the mail. There's no one to complain to if your money is not returned and you don't get your merchandise.
It has a pretty great selection, and so addictive to go through. But unfortunately items and prices are not updated, so very often i have found that the item i want is no longer being sold yet is still posted on wanelo...quite upsetting. Other than that i have had a pleasant experience, and will continue to use this lovely app
I've purchased a lot of great clothes thanks to Wanelo, but my experience on the site isn't always great. Many times I click on a link for something I want to buy, and can't figure out how to actually buy it.
Wanelo is addicting. Too often I find myself spending way too much time looking at pretty pictures (and then buying whatever's in the picture) and not enough time working. They've changed the layout and tools several times since they went live, and at times I haven't been a fan, but I think it's pretty cool now. It functions well (most of the time) and it looks gorgeous! I really like how our categories/lists are shown as collections on our front pages.
I like to post items to Wanelo, and I enjoy discovering all of the finds from other internet shoppers and browsers. As a seller of handmade, Wanelo's a great site to show off some of my goodies, as well as the items from my crafty artists friends.
got my account blocked, now posting from some websites does not work... Seems wanelo became just affiliate of the large online stores... Tried to contact them, never got an answer, posted on their FB - deleted my posts...
Wanelo is Pinterest for shopping. I don't think there is any other way to describe it, but it is kind of fantastic because I can see what all my friends purchases and discover sets of things that I wouldn't have seen otherwise. The bad news is I'm convinced that I spend way more money now that I use it =( I used to spend a lot of time on Polyvore, but I have now traded up for Wanelo.
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About Wanelo (from the business)
Deena worked on Wanelo for more than two years using her own savings before attracting Wanelo’s first users. In 2011, she moved to San Francisco and raised funding after 40 investor rejections. Today, Wanelo is a team of over 30, and millions of people are using it to find and buy products they love.