J S.

I am trying to get my online store on wanelo, but my customer service rep (community manager) amanda has told me that I dont meet the guidelines that they have set and that my online store has been flagged. She then linked me to a shopping faq that had no guidelines, steps, or a remote indication on how someone is flagged or can be unflagged.

When asked for clarification, she responded with a link to another faq, which was a community guidelines faq, still showing no indication as to why my business isnt allowed to be on wanelo or no method as to how I can improve upon my site to get approved.

I have followed up with her more than once, she seems to be too busy to indicate what I can do to be a part of wanelo, or to even communicate with me without pasting a response. I wonder how much you pay someone to press ctrl + v. I hope its minimum wage.

I get that you guys want to manually approve business's but dont you think there should be some clearer guidelines? You want to support good companies, why dont you start by being a good company with some transparency with your approval process?

I know i might sound rude or mad, im not mad at wanelo so much as I am mad with the dismissive, impersonal attitude of amanda, If you are a community manager, maybe you can engage with the community a bit better by following some simple steps:

1. When responding to emails dont use copy paste responses. I put my name in my email pretty much to see if you are reading it and to see if you are able to adress me as a human and not as email text. This is part of the consumer/service provider relationship.

2. If you manage a community, why dont you try to indicate what is precisely required to become a part of your said community? I get you are a new growing company, and My business might be in a gray area, or a special rule or exception or denial might apply, and if so, you should be able to try to figure that out, and expand upon your rules and guidelines so that newer business's dont have to go through what I am currently going through?

Once again, I like wanelo, I like looking at things through your app. I just think you need to work some things out.

UPDATE 4/22/2015: just wanted to update this as I go along. Its now been a month of me contacting wanelo with no response. I have made 5 attempts at emailing, and I have called their company number numerous times trying to contact them. For a company that has been funded around 100 million, they only have 50 employees from what I have read. You would think that a company thats getting funded as much as this would have a decent sized customer service department.