Site looks pretty but absolutely terrible service. Ordered a bed and mattress deal in early Feb and recieved wrong headboard (meaning I couldn't put the entire bed together) in early March. After delivery I called the company to have it picked back up and was told I had to contact the delivery company first, file a claim, then call them back to file a claim with Very.co.uk. The delivery company then picked up the piece but couldn't deliver the right piece until I placed the order again with Very. Called Very up and they had canceled my order and wanted me to not only replace it but pay the current jacked up price versus the original price. After speaking with three different reps and a manager, I was finally able to place the order for the right piece at the original price. Then had to call the delivery company again to schedule the delivery. Worst of all, the entire mattress and bed aren't even guest room worthy since it's very poor materials and the mattress makes the wood floor look more comfortable. Would never ever recommend this site to anyone.

Good products and okay pricing but just try getting any sense if you need further information from them.... I bought an over the bed storage unit which didn't come with dimensions (really important if you've got to fit it around your bed) and it took me literally eight e-mails, two live support sessions and three phone calls to try and get this information from them. In the end I ended up asking an eBay seller who was selling the same thing!

Very delayed an order I had made by 60 days - no good to me please cancel it I say. No problem they say but we'll still have to deliver the accessories. Why? What good are they to me? Sorry that's your problem - they say. I say I'll refuse delivery - but they leave them by my bins. I'm still trying to return the items! More days off work waiting for collection agents that never come. Don't shop with Very - they are $#@!

Be careful when using this site. I got refunded for an item I had never ordered and the company then wrote to me to ask what I had sent back to them. When I replied that I hadn't ordered or sent anything back, then then sent me an overdue invoice for £30!!! I have argued the toss but they still think they're right.

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Alexis P. Did you tell your bank or credit card about it?

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