U.S. Medical SuppliesReviews 203

I have been trying for over a month to switch to US Med for insulin pump supplies.
Can't reach customer service on the phone. Online chat is almost no help. Now I'm down to 7 days of supplies and the chat says they can't reach my doctor for prescription. How about keeping me in the loop!? I think I made a huge mistake changing suppliers!

I spoke to Shoreka and she was very knowledgeable
And waisted no time.I think USM is very good and easy to get your supplies.The cost is very reasonable and they do all the calls to medicare and your doctor.I recommend USM to everyone.The workers are very kind and get your needs don't asap.
Thank You Shoreka

Awful customer service i called last week following for my cgm order after i was on hold for 45 mins someone answered the call and went with her little routine question gave her my info was told she will check on my acct placed me on hold for another 20mins and another person picked up my call and have no clue what im talking about so i went gave her my info again and she told me that my cgm will be delivered in 2 to 3 days because its already shipped out and i had asked her to send a new rx and notes to my provider for a dexcom g7 she said Ok. Fast forward now a week later no dexcom g6 received i called them again following up same routine someone answered i gave her my info placed me on hold without even telling me and rang over to someone else again at this point i asked for a supervisor and was totally ignored and he then told me that nothing shows that any cgm was shipped for me and that they need office notes before sending anything. SO WHY THE HELL I WAS NOT INFORMED THAT ALL OF THIS IS NEEDED IN THE FIRST PLACE INSTEAD OF LYING THAT THE G6 IS ALREADY SHIPPED OUT. I EVEN TOLD THIS MAN THAT I DO TAKE INSULIN AND I ONLY HAVE ENOUGH TEST STIPS TO COVER ME TILL THIS WEEK AND IT IS NOT RIGHT THAT THEY DON'T GIVE A DAMN ABOUT THE PATIENTS SITUATION. TO TOP THE IT ALL NO APOLOGIES HE JUST WENT WITH ANYTHING ELSE U NEED. REALLY AWFUL CUSTOMER SERVICE.

Order 16 cases of infant formula, received 16 bottles instead, comprising only 15% of the order, but paid for 16 cases. Support telephone is non-operational and unattended. Email support is dismissive. Don't order from this scan outfit unless you want to be ripped off.

Very upset with US Med and disappointed. They shipped out a prescription without first checking with insurance if it was covered. Turned out they sent out before being eligible (still had supply on hand), and now the claim is being denied, so they canceled us! They said they can't know if it will be denied until they bill, yet they bill one month later! Any other prescription before it even gets dispensed first goes through insurance to make sure covered, and that is how they know how much to bill. Incredibly irritating. And to top it off, the customer service representative (Minush) was incredibly rude and actually yelling at me that she can't help me.

First off, they failed to mention that they were removed from my insurance company network in the previous year so I paid $900 out of pocket for my first order of diabetic supplies. Insane. First order went ok. The second order they invoiced me multiple times for the same order. It was maddening. They arent able to track what was paid for by insurance vs what you pay for with co-insurance. This led to a multiple weeks long, several phone call, many online chat sequence where I was the one who had to explain to them how their accounting was wrong and I had in fact, paid the invoice in full. I mean, they wont even ship me the supplies before I pay so how could they possibly think I still owed them? I had to to do the investigative work FOR THEM and match up invoices and receipts. If that wasnt bad enough, this morning they sent me another "unpaid invoice" for supplies that were bought and paid for IN FEBRUARY! How do you keep making these mistakes? Luckily I have kept all my receipts and sent them back to cust service. Avoid doing business with these people if you can.

I try to order my diabetic supplies and they keep giving me a run around. They keep tell me that they are waiting on my Doctoor to send them a purscription. I had to buy my supplies on line. Andd I have Medicare.

I have been caught in a loop between my physician's office and these so called Suppliers! I have had documented proof that they have received faxes for a new RX from my doc. They give me the run around every time I chat or call. "We are still waiting on a response from your doctor." So despite actual telephone conversations with the office staff and multiple confirmations of the correct PH # and FAX# to use. Still 6 weeks out and I still do not have a critical piece of equipment! SO, I am going to tell you this. I WILL NEVER RECOMMEND THIS BUSINESS. They give absolutely NO F*CKS for the patient. If I could give them a ZERO they definitely earned it. Go somewhere else if at all possible.

Want to set up Dextron 6. Gave all my info. First told no charge. Latter told $45 month. Ok understand. Gave my credit card info. To them. Was told it would ship out that day. Four days latter no word. Tried to us there portal to check order never worked. Not surprised. Called again was to I said I would pay later.?
Then told my card was declined. No reason for that so called usaa no charge ever made. I just keeping getting the run around. Called another supplier will have my Dextorn 6 by end of week.
Will never us this company.

For my diabetes supplies they charged me $1500 upfront and now, 3 month later, the claim is denied... they sent the paperwork twice to the wrong address... they still did not sent all the necessary documents to my insurance to get reimbursed...
When you call them, they have no clue how the status is and are unable to provide me with information or unable to help to get things rolling. Unbelievable.
Now, they text and email me to reorder even I did not check the box to allow to contact me and I just saw they charged my credit card AGAIN!?! I will never ever order with them again. Edgepark told me it takes just a few days and never had trouble with them.

I rarely write reviews but feel obligated to share my exasperating experience with this unprofessional, unscrupulous company.

I chose a lift chair for my 90-year-old, based partly on the salesman's promise it would be delivered with white glove service within seven days.

During this time, it was impossible track when the chair would arrive as there was no system for doing so. After the chair failed to arrive in two weeks, I tried canceling the order but was told the only way to do so would be for my ailing mother to reject the chair when they tried to deliver it. I spent more than a week trying to speak to a manager but he never returned my call.

While the company claimed a couple days later that the chair delivery had been rejected, they had never tried to deliver it. Nonetheless, I felt good that I'd soon get a refund.

They promised to issue a credit on my card, after withholding $400 for shipping, handling and a nonrefundable white glove service. And that's for a chair that never arrived. It's many weeks later and I'm still waiting.

I urge you to consider my experience before placing an order with this outfit.

We needed a stair lift from our garage to the living level, which was six steps. We ordered the AmeriGlide Rave 2 model through U.S. Medical Supplies. Their sales representative was very helpful and in addition to taking the order, he gave me some helpful tips on installation, since I did the installation myself. I am 80-years old but pretty handy with tools. Delivery was quick and the system came in three boxes. Since our lift was short, the rail came in one piece mostly assembled. It did require the addition of the upper end piece after the chassis was installed. One of the tips the sales representative gave me was to make sure the rail was placed far enough from the wall (in my case the hand rail) to allow clearence for the chair when installed. I my case the edge of the rail was 3.5 inches from the wall. The installation went pretty well. When starting up, I found there was a defective spring in the seat unit and it didn't provide enough tension on the seat swivel lever to keep its safety sensor engaged. The unit was functional but you had to jiggle the lever. I reported this to the representative and he arranged for a quick shipment of a repacement seat unit, which required about 10 minutes to replace. I am very pleased with the unit and the service from U.S. Medical and AmeriGlide.

Had a lot of trouble with getting supplies for my cpap machine in 2018 and 2019. Always had to wait for supplies to come in for pick up, even when i called a month ahead of time. Was given what looked to me like used or demo equipment- discolored, dirty, ect. Thinking back i should have not accepted it but i waited too long to get these things and i do remember questioning these issues but getting nowhere and between waiting too long and driving out to get them, it just wasn't worth the effort. Today in 12/20 i found out that back in 2017 when i got my first cpap machine, they gave me a dated machine instead of a current one. I feel like i feel like i just cant trust this company and want to warn others. I just do not recommend at all.

I don't want to deal with your company anymore you guys are all fake no products at all so on the other hand l found (ganja-estates.com) and the gave me all the products you guys failed to deliver to me so the are legit and trustworthy

The right hand has no idea what the left hand is doing. My supplies not shipped on time because they say my insurance hasn't given them authorization, yet they sent me supplies the previous month... this is only my second order... insurance says they have, no idea why they aren't sending... now I'm without supplies. They notify me of this via email AFTER 3 weeks of placing my order. Just getting things set up with this company was such a cluster. Go elsewhere if you can! Fair warning!