Ultimate Guitar

I cancelled my subscription 2 months ago and even though it says cancelled in my iTunes account, they still billed me because they said I didn't complete the subscription completely. They don't tell you how to complete the subscription completely so I had to cancel my Credit Card with my bank to resolve the problem. See images below

Very unethical company - stay away

Paid for annual membership/subscription. After 4 months I was no longer able to access account and requested to pay for new subscription. Reported to Attorney General and BBB. Should have been suspicious considering there is no way to contact company directly for any grievance. Save your money and use YouTube instruction for free.

Its very expensive to join, and the membership is just not worth it. The official tabs are only available via an internet browser, which has less than half the functionality of something like GuitarPro, and they sound absolutely dreadful, like some cheap midi file.

So essentially all you get for your money is a very poor add free experience. Don't pay and have the adds is the smart choice.

I really feal upset by this company and I feel like they have falsely implied stuff in the advertising. I feel ripped off.

I wanted to get a trial with the christmas sale but I got scammed and forced to pay $70.

Be very careful to read every single lines during the ordering process.
They propose 3 different plans, but only one has a trial period.
You'll get charged immediately for the other two, that's being really dishonest with customers.

I won't be renewing my subscription and will be using the free version instead. I signed up via the website for a $64.99/yr subscription to "Pro." I wanted to use UG on my mobile phone, too, so I downloaded the app on my phone (UG is supposedly cross-platform). I tried to login with my website password and I couldn't. I ended up giving my credit card info again, thinking that the app version needed that info, too (as proof of subscription), in order for me to log in. I ended up subscribing — again — to "Pro + Courses" for $59.99/yr.

I contacted support about accidentally subscribing twice, and they said they'd fix it, but they never did. So I've had 2 subscriptions to Pro for some months now. In my website account, I can see the $64.99/yr subscription, along with the renewal date, but *I can't cancel auto-renew.* There's no way to do that, zero. I had to contact support to do that and it was a huge convoluted email conversation with two different support people who really did *not* get what I was asking for (or didn't *want* to get what I was asking for).

These are all red flags to me, and I won't be renewing my subscription, I'll find another way to get tabs or use their free version. Why are companies slimy like this? Just be honest & transparent & give your customers control to renew or not. People will like you better and your service will be more popular and successful. Just treat people right, it makes everything better, for both the company and their subscribers (and the poor support people who are trained in a culture of slime and encouraged to treat subscribers with suspicion and contempt; what a miserable work-life).

Unprompted renewal with their TOS stating they get to keep $30 of it regardless. That's a scam and should be illegal. Will never recommend to anyone.

When you open UG app the first thing it does is try to sell you another app over and over. It's Not ok!

Signed up for 1 year of service, but they have a systematic auto renew and wouldn't provide a full refund when requested. Read the fine print as these folks are out for your money anyway they can get it. Big rip-off scammers imo. Do NOT give these scammers your credit card info!

I signed up for a free trial only to be billing $30. They make it very difficult to contact customer service or cancel.

I'd rate them a zero if I could. Nearly impossible to close account. Phone number that noone answers or returns calls. They will bill you forever. Don't use them. Run away.

If I could give it no stars I would. I've been a member for years. The app and web site were simple to use. Now I try to search for tabs but when I click search nothing happens. It took me a long time to be able to find the R. E. M. Tab that I had written to discover that I can no longer play it. There's simply no play button. Instead it keeps popping ads and questionnaires for irrelevant information to get me to subscribe to things I don't need. Don't even bother replying to this with sorry excuses. I am no longer interested.

AVOID, AVOID! SCAM COMPANY WHO STEAL YOUR MONEY.
AVOID, AVOID, AVOID! I was charged £69.99 for a "7 day free trail" - the money was taken instantly from my bank account and Ultimate Guitar are refusing to refund me. I spoke to our company legal and decided to take legal action - me and my husband are deeply passionate about consumer rights and very active advocates of "ethical commerce". We can see this company has been getting away with this for too long based on all their reviews.

After signing up for a 90% off discount I was unable to log in. Site claims my card was out of date after I received an email that they charged my account. Tried and tried to get tabs but couldn't. After the asked a million questions they than wanted 39$ for a 80% off discount for a membership. I just paid for one. So I tried to cancel my account but still billed me. I'm a senior and found the site hard to navigate and a rip off.

Just like everyone else, I was charged after I had tried to cancel my subscription, and was only offered a partial refund, I've had to cancel my card now as a precaution. Do not ever use this website and definitely don't give them you card details.

This is terrible service. I took a yearly subscription because I saw an advertisement on the site that they had a video on how to play the song I wanted. After I paid, the video disappeared, and support sent me to the course page and no longer contacts me. As well as return my money.

I have been a member for years, but recently was hit with a Ultimate Guitar home page that I found impossible to exit without inadvertently signing up for a monthly $25 premium subscription. I attempted to cancel the subscription, but was only given additional "offers" at a reduced price. I have asked that they credit me the $25 charge for the service I didn't know I was requesting, but no luck there either. I don't want to hassle with monthly credit card charge disputes, but Ultimate Guitar doesn't seem interested in my troubles, they just want my money. Done with them.

Ultimate guitar sent me a basic message that they send everybody trying to make them look right but their scammers. They told me they didn't have a 30.99 trial run. The thing is the $30.99 was in the same square box that other prices where for trials
but I checked the $30.99 box so their liars. And just to say if it wasn't there why did the still take $30.99 out of my bank account THEIR LIARS. Glad I paid through pay pal. I contacted pay pal they reviewed my case and confirmed I won my case and received my money back. So you tell me who the liar is. In ultimate guitar reply to me they said you can still get the guitar pro tabs for free, but it's not true you still have to sign up with your credit card to get a free trial to receive the few tabs they have. Ultimate guitar are legal scammers because they have their loop holes around the law. If their so good and right all the time of what they say why on this website and others there are so many complaints from so many people complaining about the same thing, REALLY. Do not use this ULTIMATE GUITAR WEBSITE. Take care consumer's watch all websites and watch your trust. Remember they just want your Money. 1 star cause I had to to send this message or I would give notting

Conned me with a "free trial". Stole my £59.99. I hope they all enjoy that money in hell. Despicable garbage humans.

If you're here because you're commiserating with everyone else who got ripped off, then you know. If you're wondering if maybe you should plop down your hard-earned for this service, don't. Once they have your credit card number, they will perpetually take your money. Google "better business bureau ultimate guitar" and you'll see what I mean.

Signed up for 1 month for 8.99, they charged me 99. Looks like these guys are scammers. This may be the new way to scam. Luckily I used paypal and got at least a 75 dollar refund but it was a huge pain in the $#*! to get that. $#*! these $#*!s. Dont sign up for anything, should have check reviews before I signed up.

Expected to receive instructions, but that cost EXTRA, so USELESS. E-mailed immediately and was tolled eh. Maybe you can get HALF! What I'm talking 5 mins I found out it was wrong package told no matter Half is most we can do! I thought there was a 3 day rule or something to protect the buyer. They may have figured how to get around that so they ca RIP-OFF innocent guitar enthusiasts. The reviews are true but 1st music related rip off so I got burnt...

Take advantage of the free tabs, they're overwhelmingly good, but don't pay or try to participate in the site, it's dominated by a few bullies and the site administrator does nothing to discourage them.

Purchased the wrong package asked for a refund so I could buy the right one. I emailed them 2 minutes after. The service agent said they would only do 33% even though I want to use their other side for learning. I cancelled the other because the people there "helping" were rude and did nothing to help. Don't trust them. Wish I read these reviews before. Udemy has some amazing teachers I have found that are way more helpful and cheaper fyi :)