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Bought some things at end of November and after waiting days and numerous messages, they eventually sorted things by me ending up going to the shop.
I wanted to buy some more dvds that they didn't have in the shop so decided to give them another chance.
I paid for the items in full but had an email saying that one of the items couldn't be sourced. However at no point was the item refunded so I emailed them about it. At the time of typing, which is a few days after, still no reply.
The items arrived and I was disgusted. One of the cases was badly damaged, a dvd in another box has a big scratch on it and another dvd in another box has lots of scratches on it.
I sent another email to them about this and I still haven't received a reply to either messages I sent.
As there is no contact number, I'll be contacting PayPal about this and will not be buying anything from them again!
Terrible customer services!
I brought a second hand Xbox one headset from my local in Walsall. The first on didn't work brought into shop exchanged for another one, which also was not working returned to store and got a full refund on 07/12/15. Just be careful when buying second items
I 'sold' two HTC mobiles to CeX/WeBuy. One was returned to me broken. However the phone they returned was one I sent them. They promised to look into this but never did. And the other they never paid me for. I tried for 3 months to get the money or my phone back, I got nothing other than emails apologising and saying they were looking into it, or that a cheque was on the way, or the cheque must have been sent to the wrong address
So in sum, CeX/WeBuy stole two mobile phones from me. There are better companies out there. Good luck.
seems the rules are changeable! Beware their voucher system when you return DVDs bought from the shop - the voucher equates to the cost of the DVD if returned within 48 hours, ensuring you spend it in the shop. Fair enough, there will always be those times when you slip outside that time frame and receive a lot less. But do it too many times and the voucher system is withdrawn!!!!!!
Well, if you go in store to buy a game or DVD then it's ok as you can see what you're getting and they can be cheap.
For anything else I would avoid like the plague.
The online side of it is dreadful. I ordered some RAM from them, but when it arrived it was the wrong thing. So, I dutifully notified them and opted to return it to them by recorded delivery which they said they would reimburse me for.
I waited. And waited. And waited. After a month I still hadn't heard anything (even though I know they had received my item). I emailed them and the said they were busy at the moment and would deal with it when they could. I pointed out that they had a legal obligation to resolve the issue within 30 days of me returning the product, which had since passed, and they replied that they'd do it when they got round to it. Several emails and weeks later the situation was the same, and so I said that I simply wanted a refund as I was going to buy the RAM from somewhere else.
3 months later I am still waiting for a refund for both the cost of purchase, and for the cost of my return postage. Keep getting nonsense emails fobbing me off. Infuriates me as I know that if I had taken something from CEX and wasn't giving it back I'd have the police round my door in a couple of days.
The long and short of it is that big companies are above the law and that the public are worthless cretins (in the eyes of companies and authorities).
I've stopped trading in games because every game I took in, the staff member would tell me that it was scratched (even though I look after my games extremely well and it was in the exact state that I received it off CEX a couple of weeks earlier) and thus they would only give me 50p instead of £4. I said forget it, but this has happened so many times now with perfectly good games that I think that it is merely a scheme to do people out of money as a lot of people will just say 'Oh, ok then'.
Avoid them before they screw you over, because sooner or later they will.
Recently I purchased a 7200RPM 500GB SATAII Hard Drive from the CeX online store. The checkout went smoothly, and my order was despatched the next day.
When the item arrived, to my delight the packaging was exceptional! A (folded over) jiffy bag, followed by two layers of bubble wrap and two paper bags would ensure that any hard drive would survive the punishment of Royal Mail.
When the hard drive was revealed, I was astounded to find out that it was a Segate hard drive (In my opinion the best brand). But, on inspection, I found out that this particular hard drive had only an RPM of 5900 (As it was an energy saving model) I let this slide, because of the cheap price and hooked it up to my PC. No bad sectors, and it was a VERY quick drive in benchmarks.
All in all, a brilliant experience. Just a shame it wasn't what was advertised on the website.
i think this is the worst website i have ever been on! go on it if you want to loose alot of money and be messed about.
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