TurkishAirlinesReviews 50

Great app for online reservation and payment!Fantastic ground crew maximum care for minors who travel alone.Exellent care for elderly and disable passengers.Unlimited hospitality during the flight.Well sanitized and prepared to welcoming guests cabin interior.No extra charge for escort service.Please be fair about the negatives if you purchase the tickets from a 3rd vendors!

I booked a flight from Amsterdam to Aqaba with a stop in Istanbul. Because the first flight was delayed I missed my transfer in Istanbul. I told the crew I would miss my next flight and they said they would arrange for me (and some other passengers) to be picked up by ground stewards and taken quickly to the next flight and that they would wait for us. When we got off the plane, offcourse no one was waiting for us.
The first flight that went to Aqaba was the next day. I had to wait on the airport the whole night and couldn't sleep for more than 24 hours because they said there was no time to book an hotel. They gave me a coupon for food but there was not any restaurant who accepted the coupon. I had to pay for the food and for the wifi to check my next flight, who was also delayed. I arrived one day later on my destination and missed the first day of my only 5 day trip because of this and they will not pay me any compensation because they say the reason of the delay was out of their control. However they will not tell me the reason of the delay. The service of cheaper airlines I traveled with, is much, much better than the service of TurkishAirlines, where you pay double for the same tickets.

The cabin crew welcomed us with a smile and a welcome drink. We were very surprised because we did not expect this, but it was very nice. Inflight services were excellent. Everything was prepared in magnificent order.

The Tk0812 on Sat 4/11 - seat 01A was a big disappointment.
Me and my family missed an earlier plane because you suddenly changed the gate and we couldn't run to it, and then you repeated the same thing with the aforementioned flight after we paid a penalty because you didn't believe it is your fault to miss a flight! How atrocious to keep changing gates like that! People are not toys to play with by the way, and my parents are old people and had to walk for distances just for your bad policies to reach to the correct gate.

After we reached the correct gate, it rained heavily outside and you made all the passengers ride the bus and stand outside under heavy rain and climb uncovered ladder to reach the plane, how rude and inhumane is that?! Even a low class airline company won't do that.
Finally got on the plane fully wet, that made me sick now, just to sit on an economy chair that you sold as a business class?! That is called cheating, the plane has no business class and you made little arrangements to make it look like a business class. The seats were bad, old and small with no facilities at all.

I will make sure to advise everyone I know and write reviews everywhere to let people know that Turkish airlines are really bad and good cheaters that has no respect to passengers. I regret every penny I paid to be onboard.

I called twice. First moments after booking and realising I selected the wrong day (this was actually because the website kept kicking me back to the beginning of the process when I took longer than 5 seconds to find things like my wifes passport number... by the 5th time I was rushing to do it so fast I selected the same flight for the wrong date). Second time they rescheduled my flight to a super inconvenient time, destroying a planned 24 hour layover in istanbul and reducing it to just enough time to get into the city and back. Both times I was met by incredible rudeness. Sighing and absolutely no desire to help. When the first gentleman asked me if I wanted to pay £150 to change the flight, I asked a follow up question and was interrupted with 'Do you want it or not?!'. Second woman was more amicable but also had a very bad attitude and ultimately couldnt or wouldn't help reschedule the second leg of the trip to maintain my previously planned layover.

Turkish Airlines' Unacceptable Practice of Selling Reserved Seats and Lack of Transparency

I recently had an extremely frustrating experience with Turkish Airlines that I feel compelled to share. During my flight booking process, I diligently selected a specific seat, paid for it, and expected that my choice would be honored. However, upon arrival at the airport, I was shocked to discover that Turkish Airlines had sold my selected seat to another passenger without any prior notification or my consent.

To make matters worse, Turkish Airlines cited a delay as the reason for the inconvenience, yet they failed to provide any specific information about the delay's duration. The lack of transparency regarding the delay added to the frustration and confusion of the situation.

What's even more disheartening is that, without any clear announcements or communication, Turkish Airlines proceeded to open the boarding process and allowed others to occupy our reserved seats. This not only inconvenienced me but also raised serious concerns about the airline's handling of seat allocations and its commitment to customer service.

Passengers should be able to rely on airlines for clear communication and the honoring of seat selections made during the booking process. The airline's decision to sell our pre-selected seats without warning or explanation demonstrates a troubling lack of accountability.

My hope is that this review highlights the urgent need for Turkish Airlines and other airlines to improve their practices, ensure transparency during delays, and respect passengers' seat reservations. Travelers deserve better treatment and the assurance that their chosen seats will be honored.

In conclusion, my experience with Turkish Airlines underscores the importance of respecting passengers' seat reservations, providing clear information during delays, and the pressing need for airlines to reevaluate their policies and procedures to prevent such distressing incidents in the future.

Had a 36 hours flight from hell. Originated from Tehran the plane was delayed 2/5 hours. In Istanbul Missed my connection flight to london by 5 mins. (By same airline). They put me on a flight for 4 hours later and a McDonald voucher. But that flight was canceled however, they refused to give me a hotel until 7 pm! After so much fights and arguments with staff! They gave me a hotel only until 4 am next day. (Few hours in the hotel) they picked me up 5 hours early for the next day flight at 9 am! I could not understand why? Probably trying to cut corners and save money. Staff were rude snd absolutley vile all the way through. No compassion whatsoever. Treated me like im nothing! Shouting at me. Ignoring me! So basically, i started my journey 12 midnight and reach london 36 hours later.

If by any chance you have an incident with the flight, your ticket, your luggage, their website that works really bad or their service, they will just ignore you asking to raised feedback questionaries that are responded with an automated standard response and you will not be able to discuss or resolve the issue with any one.
STAY AWAY OF THIS COMPANY! EVEN IF YOU SEE A CHEAP PRICE!
I bought a flight in their website and in the email confirmation I got different departure and destiny of what I had booked. I wasted 2 weeks in calls, messages... without any response beyond: "I am ot authorised you have to raise a feedback ticked" or "Your ticked is closed you have to raise another one if you are not happy".
It has been the worth consumer experience I had in my life, and I have already an age.

Watch out! You have "No" rights as a consumer with this company. If by any chance you have an incident with the flight, your Ticket, you luggage or their Service, be aware that they will never solve it and you will be unable to discuss it with anyone! You will waste tones of time and energy, receiving as feedback only standard sentences from their manuals.
You can not say you were not warned as other references mention the same. It is your choice of taking the risk by buying a ticket to this company. I will definetly not do it again.

My Business flight from Birmingham/ Istanbul 14 July was over 233 minutes late departing - due according to Turkish Airlines (Pilot) to Airport Baggage Handling problems. This was untrue as BHX make it clear on their Website that the Airlines are responsible for this activity.
As a result I missed my onward connection to HCMC without any proactive action by TK. It took considerable time to locate the TK Office in the vast Istanbul Airport, and the TK Representatives were disinterested, lethargic, evasive and rude before I persuaded them to provide a solution, which was one involving a flight to Dubai and thence to HCMC. Not my choice. Accommodation was not offered, and this involved finding another Office and a long wait. As a result I did not reach my destination until early AM on 17th July instead of the intended 15th.
Sometimes things go wrong, but the Airlines denial of responsibility, failure to resolve the problem in a timely and effective manner and failure to have its Staff act in a reasonable manner is unforgivable. I will be travelling this route again, but never with this Airline, and never via Istanbul Airport.

My experience with Turkish Airlines turned into a harrowing ordeal. I bought a round-trip ticket (#*******333), only for it to be canceled by Turkish Airlines on the same day, without any prior notification. This unexpected action left a family member stranded in a foreign land, grappling with language barriers.

Turkish Airlines, rather than assisting, resorted to denial and indifference. Despite their claims of a refund, none was forthcoming.

With no other option, I purchased two replacement tickets at a premium price. Turkish Airlines disregarded this added expense, offering no compensation.

Thanks to the intervention of Wells Fargo, I finally received a refund for the original ticket. However, the silence from Turkish Airlines regarding their role in this chaos was disconcerting.

This ordeal revealed an unsettling truth about Turkish Airlines: they can disappoint and abandon you when needed most. Remember this cautionary tale before entrusting your travel plans to them.

We boarded one hour late without any explanation and we missed the connecting flight in Istanbul. We would have made it if we were accommodated by the Malaga flight crew but we were not allowed to move into business class before the landing just to be able to leave the plane first. We knew we were going to miss the flight but the flight attendants were trying to sell us the cart driving service instead of assisting us. We were given a hotel room but we were made to pay for visas although we had no desire of staying in Istanbul. We had no responsibility for missing the flight but we still had to pay for visas. The worst experience ever - this is my fifth time missing a flight with TA for the same reasons. I believe they do it on the purpose! Do not use TA if you have less than 3 hours in transfer - they will make sure you don't make it and then they will make sure to charge you for visas and everything else! I am definitely never choosing them again!

Everything was great. The refreshments were of high quality, and the staff was friendly. The legroom and seat width were sufficient, although they could have been even more spacious.

The quality is far superior to other airlines, and it is definitely worth the price difference. It provides an experience that you won't regret.

I was satisfied with the services and meals, except for the narrow seat space. The entertainment systems keep me entertained during long flights. I would recommend it.

COMPLETE SCAM. BE AWARE. THEY ARE THIEVES. DO NOT FLY TURKISH AIRLINES. YOU WILL REGRET DOING SO. THEY WILL CANCEL YOUR FLIGHT, THEN ASK YOU ADDITIONAL FEE, THEN CANCEL AGAIN AND YOU WILL NEVER SEE YOUR HARD EARNED MONEY. PLEASE BE AWARE AND GO ELSEWARE.

I booked a flight from Greece to Pittsburgh, PA. The return flight, from Pittsburgh to Boston, was on Jet Blue. Turkish Airlines maintained, even over the phone, than the Jet Blue flight would leave at 8.25PM. But I looked on the Jen Blue website, and it said 7.08PM. I called Turkish Airlines again - they told me that Jet Blue made a mistake. But I only have to book 90 minutes before departure. The REAL departure time was what Jet Blue told me. So if I followed the Turkish Airlines website, I would have missed my flight. Turkish Airlines has already made me miss my flight and left me starved at a hotel, as they refused to provide the TSA regulations. Now they also almost made me miss my flight! NEVER take the Turkish Airlines website to be true!

Stay away from this airline, they're clearly crooks. Just before boarding our 2nd flight to Rome at the Istanbul airport, we discovered my passport and boarding pass was missing. We immediately informed the TK gate crew, who directed me to the police but offered no other help. I sought help from the TK staff throughout the two hours it took to finally locate the passport, and yet when we went through the process of getting on another flight, they insisted that they were going to penalize us as a "no-show", as well as charging us the cost difference for the new flight, and that we couldn't even shop elsewhere, as they would cancel our return flight if we didn't pay for the ticket for the Istanbul-Rome leg. The charges were an additional $1000 for both tickets. Then, later on I discovered they had actually charged me $1650! When I 've contacted customer service they have insisted that is the proper charge, without providing a receipt. I'm disputing with my credit card company, we'll see what happens.