The contractor assured me he was qualitied to do the job. (in 35 reviews)
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Paula Rosch is a conscientious and thorough planne and installer. She turned my front yard from a wasteland where dust collected in summer and water pooled in winter to a lovely European style courtyard. I have more work to do in my backyard next spring and summer; you can bet I am contracting Garden Planning Services to do the job.
I hired Valerie and Jerry from Tender Deep Cleaning Service to clean my apartment a couple of days ago. I am glad to say that they did a wonderful job cleaning my medium sized apartment! First off, my carpet was horrendous before they came to clean it. I knew that it was filthy before I even moved into the place however, I didn't know it doesn't look so bad until I saw how fresh/new it looked after they cleaned it. I don't know what they did but honestly they worked a miracle on my grey carpet. I was finally able to see that my carpet actually has a nice shade to it. It's just been dirty this whole time. I also had bedbugs in my master bedroom, however after they steamed the carpet in there I have not had one single bedbug bite. The second area they cleaned was my bathroom and I wanted special emphasis placed on the tile in my tub and the floor due to the mold and mildew on both areas. After they finished doing whatever it is they do, my tub tile no longer had that mildew in the cracks. Also I found out that my tub tile is actually a pretty pink color and not a rusty red. Also, the floor no longer looked muddy and the whole bathroom smelled way better than when I first moved into my apartment. They also cleaned the walls above my tub area which had some kind of green fungus on them and that disappeared as well after they were done. I really just want to compliment them on the quality of their work and the kindness they exhibit in their attitudes. I live in a poor area and no one else would come clean for me, however Mrs. Valerie and her husband were willing to come clean my apartment and I thank them very much! Thank you again and when I can afford their service again I will be hiring them to come clean.
I've gotten 4 clients north of $500 each (some well north) and have another interview next week. One of these clients has returned for more work, two of these other businesses will have more work in the future. I've spent $60-$100 in credits. I am very happy with the service. Kim Northrop, Sarasota, Florida
Tip for consumers: I'm focusing on clients local to my area that I can meet in person.Ask Kim about Thumbtack
We needed the entire exterior of our house painted. Travis came out immediately to give us a quote. He was very knowledgeable, and professional and gave us a very thorough scope of work, which was completed exactly as he said it would be. Brad and Brandon did the painting in a 2 day period. They were fantastic, professional, hard working young men. Their work was amazing and our house looks BEAUTIFUL ! We couldn't be happier. We highly recommend Premier Painting , and will definitely use them in the future.
Ron and Cinde
Paying nearly $7 for each property management lead is rather expensive, especially when it's obvious that some of the requests for proposals are fake or from competitors shopping the competition, but I was able to land my firm a new client thanks to Thumbtack. This client did not make contact in any of the other standard lead generation platforms, so I'm glad I had an account with Thumbtack. The only caveat I have is that there is no way to tell who is sending the request, and you are not provided any contact information to a real person directly after paying for the lead. That means you can spend a lot of money on unverifiable leads, and that makes me somewhat uncomfortable. If I had not signed a new client in the time frame that I did, I would probably have stopped using Thumbtack, simply because of the uncertainty of authenticity. I also wish that they would add property management to the list of services that a user can browse.
Jonathan A. Matthews, Broker/Realtor, CPM Candidate
Tip for consumers: Don't use the "Need More Information" option if you expect a response. Just give your best offer right off the cuff. You have 1 shot at capturing the prospect's attention, and you have to give it your all. You may not even receive a response at all. Keep it short and sweet, and if you don't have reviews on Thumbtack, then provide a web link to reviews or references.Ask Jonathan about Thumbtack
I've attempted to used Thumbtack, never hired anyone. Not impressed at all!
Pros: I guess if you have a project, you can use Thumbtack's nice UI to scope it out and get some site unseen quotes on certain projects like Sod installation, or Land Survey.
Any quotes, submitted without a contractor coming out, will be a very high quote, please be sitting down.
I had a recent bath remodel, got 5 requests for more information= need to come out to look at it, bottom line, was promised a quote and the contractor had excuses, computer crashed, van broken, glass vendor on vacation, you name it, never received a quote.
Thumbtack calls their introductions, quotes, so a contractor pays based on the complexity of project, Land Survey and plot plan is on average $7 for that introduction, a bath remodel, is closer to the highest introduction or quote cost of $12.
A lot of contractors will buy "introductions or quotes" and say "I can do that work" and Thumbtack will follow up with customer indicating you've received 5 quotes, well not really.. A waste of time for customer and a waste of marketing dollars for contractor if not serious about using this service.
Also, watch out for the "salesman" to show up, I had reached out for an HVAC quote through Thumbtack, thought I was talking to business owner, sole proprietor, turned out to be a commissioned sales person.
Thumbtack thrives for transparency, they hope you and contractor will resolve issues, Thumbtack can't intervene. The review process is not enough of a determinate of hiring.
I still think, if a contractor doesn't produce a promised quote, a waste of my time, rescheduling appointment and accommodating his schedule, they should get a charge back of 2 times what the quote or introduction cost, this will get them to follow through.
I have a great suggestion for Thumbtack, instead of pounding consumers with e-mails about they responding to a quote follow up the the dashboard has Hire and Decline box, How about a huge box in the middle of those box, Never received quote or follow up?? Take away any credits and next time they buy an introduction it will cost a little more
A MUCH better process instead of relying on negative customer review process for the pre sales experience is in some ways as important as the post sales experience, where a review is appropriate.
Tip for consumers: Like all contractors, I will start to ask for verbal quotes over the phone, or at least before they leave I will get a "ball park" estimate.
I would not bring a contractor onsite with under 20 reviews (all recent within the year not last year), and I want to read 3-4-5 star reviews not just glorified 5 star reviews.
I started my Housekeeping service on $ 60 in cleaning supplies and $20 for my first credits, that was 2 years ago, I have had nothing but success with Thumbtack. For those of you having issues about not getting jobs from the leads you spend your credits on you first need to look at your reply message, then you need to pick and choose the jobs that are benificial to you, then when you do get a job you need to be dedicated to giving the best service you can offer. After a job have the client give you feedback about what you have done in case you missed something. If they are happy ask them to please give you a review when they are sent the link for it. I can say this because I am their top pro housekeeping service in Charleston SC, I won the 2015 Top Housekeeping Service Award for Thumbtack because of my reviews. Don't blame Thumbtack for your shortcomings, they are a great tool for your business, you are the one that makes or breaks your business and remember one other thing you have compitition out there so don't over charge for your service. Also on the client side of things if they want to pay cheap and you go above and beyond to do the job, don't waste your time, your worth more then that. But there is room for you to lower your price for someone that really needs your help, even then you do a top notch job. You make your business from the way you present yourself, the job you do and earning the great reviews that you work hard for.
A nice web site for vendors wanting business referrals on very fair terms.
Take a moment and check it out if you have a business you are trying to promote.
Vendor registration is free and there are no costs unless you are hired.
ROGO's window cleaning is professional, licensed, & the owner is former military who earned a Purple Heart. I would happily refer anyone to him. He knows his work, does an excellent job and is "on time"!! He also cleans up after a job well done, which is so important to me. If you live anywhere around Tampa, St. Pete, Clearwater, do yourself a favor and hire ROGO's window cleaning, you'll be happy you did.
She's very Thorough, knowledgeable, Professional and friendly....her speedy service landed my spouse a job right away !
Thank you Aneesah !
Pamela & Dewitt
we were scammed on thumbtack and went out and created a website www.thumbtack.reviews to allow people to post their complaints without them being deleted on facebook or other sites.
come to www.thumbtack.reviews and post your own complaint without fear of having your account deleted or post removed.
Tip for consumers: visit www.thumbtack.reviews before wasting money on thumbtack.comAsk Bobby about Thumbtack
I signed up with thumbtack to grow my small business that I have had for a few years. I have done well on referrals but Was hoping thumbtack could help me reach that next level. I was hired by a customer who was a total night mare and scammer. I have dealt with harassment and threats. Very unfortunate because when I was hired on thumbtack for the first time I was so excited. However, my first and only time using it will be my last because it was horrible. You can get hired but be careful with who is hiring you because I learned the hard way.
As owners of rental properties we needed a lot of different work done. PJM HANDYMAN did all of our inside and some outside work. Fantastic job! Worked very fast and did it at fair price! Highly recommended .
Jeanne has done house sitting for me a couple of times. I find her to be honest and trustworthy. She sends me pictures and texts at each visit. She did have to meet a plumber there once to have a toilet fixed that kept running.I would recommend her for your house sitting. I found her thru a neighbor that used her for pet sitting and they were very pleased with the care of their animals as well. It's nice to have someone reliable ti watch after your home and communicates with you.
I thought Yelp was going down and Thumbtack would take over. However, as a consumer who likes to write reviews, imagine my surprise when they screwed up big time. One day I changed my e-mail address. The next thing I new, my account was deleted. I ontacted them and we sent 6 e-mails back and forth. They had no idea who I was. When I started getting really angry, they decide to say I was erased for "fabricating reviews". Really? I have no business or company and you didn't even know who I was. Now I am fabricating reviews? Yeah right. TERRIBLE COMPANY
If you looking for a handyman to do plumbing work in your home this is the place to go to find one. Most of their so-called pluming professionals are NOT licensed. If you are looking for a licensed and insured plumber to come into your home try Homeadvisor.com. Homeadvisor requires all of their professionals to be licensed and insured.
$50 spent in 1 month + ID check + a lot of time wasted in front of the computer + great reviews + super pro medias gallery = only 1 contact. It does not worth it. I think they have a LOT OF FAKE requests. Sometimes I get a request by text, less than 5 seconds later I click to reply and the client already got 5 quotes! Seriously, that is not possible.
Word of mouth more serious and efficient in my industry -
Let me go through the process as I see if from a recent computer help needed....
5 people buy X# of Quotes to bid. (Cost the bidder $$)
Sometimes, not all quotes are looked at and Thumbtack says they refund the # of quote credits if the quote is not looked at, but lets get real....5 Quotes get looked at, because that's what the customer will do...1 bid is accepted....Profit for Thumbtack is 4 quotes based upon the non-wining bids, + 1 quote for the one that did win the bid....This sums up the amount you can lose if you don't win bids because you refuse to under price your services to win bids. It'd be cheaper for me to advertise in free places/spaces and pick the work I'll do. As a side note the 1st time I used it was a free try and someone needed a power supply for her laptop. Located one by phone at a nearby BestBuy and told her that was the fastest place to get one for cheap. Another happy customer. Didn't charge her one penny, didn't seem right.
I have exhausted myself trying to respond to these postings and have no response at all on several of those and to the one's I got some feedback — they were equally annoying. Firstly, the scope of the project is never correctly represented. The wild ass guess way of working does not apply to my line of work where a lot of the tools of my trade have to be rented based on the demands of the project. As a video production and creative agency, we cannot always staff the experts needed for the wide variety of jobs we are capable of handling. So for each job we scope out the requirement and then go about tailoring a budget that including hiring the right professionals at varying levels of skill and renting out equipment for the length of time required to complete the gig. Thumbtack posts do not provide enough information to help assess any of these parameters to be able to quote a reasonable and fair price that will be in the ballpark of what the final cost should be. Also, as the review below states, I am very suspicious that the site is engaging in fake posts just to have its subscribers spend all their coins and become desperate to buy more coins because just as you end up low, they'll send you gigs that look like a perfect match and will require you to purchase more coins, usually 10 times the value [coins required to respond] of the post you are looking to respond to.
I have had no success with this service and highly recommend saving your time, energy, and money – so you may wisely invest it in the real work on real relationship that are always the only way to get good and lasting clients through personal referrals.
Here's a review I found elsewhere that says it all:
We did not submit our company for membership.From our “profile” it is obvious that they just called our office and used the first name of the person that answered the phone.
She must have given them our email address also. We are a licensed contractor, but they do not check that out at all, so it is a bad service for the consumer. They have almost 250 Better Business complaints. From a company standpoint, here is how it works.
You pay them money upfront and get “coins” to spend. They send out a request for service to all companies in your specialty. The request just says from Mark L. in (town) to paint a 2500 sq ft house.
Up to 5 companies can pay “coins” to bid on the job. You have no idea what to really charge for the job, because you have no chance to go see it. So 5 companies have paid Thumbtack for the opportunity to bid sight unseen. The consumer is sent all the bids, and maybe or maybe not chooses one of them, even though all 5 have paid for the lead.
And best of all, if you read complaints from service providers, they say that a lot of the “leads” seem to be worded exactly the same and seem to come from Thumbtack employees.
One provider said he paid in excess of $1,300 for leads over about 3 months and got one job for $400.Both service providers and consumers should stay away from this company!
After reading many reviews about Thumbtack, I am now hesitant to use the service. There were almost as many negative reviews as positive. It seems that Thumbtack does not always have the interest of others (customers and business professionals) in the forefront, but instead operates on its own best interests.
Four professionals responded to my inquiry but only three followed up after I contacted them. Not a bad percentage.
It is hard to make a decision based on one person-to-person meeting and very little public information available on who these people are and whether or not they are trustworthy. For that reason I have decided to query family and friends to get suggestions on qualified professionals.
Based on all this, I would relay to anyone who asked about Thumbtack to proceed cautiously.
I have exellent reputaion, references, 20years professianl experience, Bachelor's degree, clean criminal background - verified by thumbtack. I recieved 20 leads. To almost all of them I offered first lesson free. None responded. Of leads with the phone #s :
1 was answered "wrong #". 1 was "# not in service". the rest 4 had answering recording without a name of a person. None called back.
I checked some names through White pages and none came back as valid.
Sarinya Permthamsin for example does not come up in White pages at all. In any city in NV
Other's with more common names come up by tens, but none would be of age on his/her Thumbtack's lesson request. it's all BS and maybe if small protion of it works. i think Thumbtuck writes BC requests and sells them to us. there is no way to validate any of the quotes, it's all through TT sytem. One common thing about requests i got -they all state
that they want to learn music but not one requests more than one lesson a week.
Those who know music will agree - takes more than one lesson a week to get anywhere.
Shame on thumbtack exploiting people's needs and desires to work.
Tip for consumers: If you want to check whether the leads are real people, offer something noone can refuse and see if they recpond.
Like a free quote, or free lesson.
we had a squirrel problem in our attic Joe and Alan came out and took there time showing us what was going on I our attic and what they had to do to solve it thank you Masters Pest CONTROL for solving our squirrel problem
I needed to move about 12 medium to large cartons of clothing/personal items from the NYC area to SF area. Thumbtack gave only 1 referral, Reginald Tonge with Movers-For-A-Cause in Harrison NJ, who emailed asking for more info. After sending the info, I never heard from him again.
Thumbtack was unable to provide a mover of for 12 ordinary cartons.
I called North American Moving, and they referred me to ShipSmart, who is handling my move. Thumbtack has left a bad impression, don't know if I would ever (try to) use them again. For moving referrals, they clearly are not well connected.
They take your money whether the lead is viable or not. Even when the season is "at rest", for: example dead of winter, and July (vacation month). The leads keep flying - but no one seems to be serious. People type in while drunk at night thinking about doing a kitchen or bath remodel, then wake-up and change their mind. You get what you pay for. It allows people to shop for home and commercial improvements to real property the same as you would shop for a 12 pack of toilet paper at the big box. They are not screening consumers correctly. Also, they are screening contractors for EPA RRP rule certification, which means they may be enabling breaking of federal law. HELLO FEDS, WHERE ARE YOU??!!
I had an amazing experience with the Elliot's Boys Painting. They provided the best estimate for the job I wanted them to do. When I hired them to do the job they came on time and did exactly what they said they were going to do plus more in a very timely manner. The guys and girls always greeted me with a smile and they where pleasant. They did additional work that other painters where not willing to do without an additional cost. They are true professionals in my book and I am very pleased with their work and so are my neighbors.
asked for quotes on carpet installation. talked to 3 vendors. decided on local guy who shall remain nameless. all seemed great till communication stopped, was very detailed about what I wanted in Thumbtack request and when he came to house and he told me no problem and he had all these connections he had for great carpet pricing, etc.. we even discussed future work I wanted done! then had trouble getting return calls, a contract, then no calls returned at all! been 6 weeks since last contact and in meantime I went with someone not on Thumbtack and walls are painted, carpet is done and I'm happy as hell it turned out this way. HE will get more work in spring from me and family members! you get what you pay for and not every responding vendor is NOT who he seems to be. no offense to the honest ones!
Random people looking for maybe taking a music lesson send a request and we-teachers have to pay to respond them.
It'd be better if we-teachers just pay one amount for year and students can see our profiles and decide if contact us or not.
This methodology of marketing is not convenient for us.
After getting the run around from several handymen I finally go my job done with Jorge Bailon. He took the job, showed up when promised and my deck looks fabulous. I am extremely satisfied with his work and would highly recommend him.. I will call him again for other jobs that I may need. He is very professional and a hard worker. Thanks to the Revol Painting and More company.
I hired a person to remodel my bathroom through Thumbtack list. The contractor assured me he was qualitied to do the job. Once he started the job it became evident that he was not qualified to do the job. Thumbtack was extremely helpful in working to help correct the problem. My hats off to Thumbtack for their follow through and doing everything in their power to make the contractor be responsible.
Tip for consumers: Use your telephone directory and you will do as well.Ask don about Thumbtack
Thumbtack was a good solid way to get leads. Now that the market is flooded with so called contractors there are not enough work to go around.so to keep thumbtack going someone thought up a great idea lets create virtual customers and let the poor saps bid on them. This might be a job for the Attorney Generals office.
Chris is very repectful and honest on jobs he did for us ....could not of asked for a better person to work with. Hope and best wishes john
If you are a service company and they have convince you to advertise with them prepare to chase fake leads and /or drop your price by 50% if you want to get any jobs. If you are a consumer be ready to get bids from people that are not qualify to do their job and some of them with criminal records. Thanks but not thanks.
Thumbtack referred gutterscrubbers.com to clean gutters. They were a no show!!!! but they charged the client!!!
PROFESSIONAL, EFFICIENT, AND PUNCTUAL are just a few of the words I would use to describe Anthony Watson's moving service. At a very affordable rate they removed the stress of moving my furniture from off my shoulders which afforded me the extra time needed to focus on the many other details regarding my move. No hourly charges or fees here !! The owner came to my residence and assessed a FLAT & AFFORDABLE FEE despite the length of time involved. There was constant communication and transparency via email, they anticipated & addressed all needs both current and those that could potentially arise, and they even provided an extra boost of confidence by securing and padding my furniture ! I would recommend this company to anyone ! Sincerely, Terry S in NC.
I recently had work done by JPS Service LLC to remove tree and stumps, remove grass and dirt next driveway and install a concrete pad with rebar. Joel Ramirez and his crew did a great job which met all my expectations and was completed in the time promised. Highly recommended.
Over the last 18 months, I have had three small home improvement projects which were presented to Thumbtack for bids and completion. On two of those three projects, Thumbtack claimed they could not provide a professional to complete the work. That is a failure rate of 67%. As such, I will not waste my future time waiting on Thumbtack to deliver.......
If you find in Google search a thumbtack link that does not go to the content in the link, then report it. Thumtack will often use local business names in their description, then when the consumer clicks on the links, they are led to a bid page, not to the business they advertised. This is called rich snippet spam. If you find it, report it.
Unless you're one of the 5 that sit on their cell phones and monitor it every second -- unless you respond to and of the ACTUALLY worth while posts within NANO-SECONDS --prepare to waste a LOT of money for constant disappointment.
Even IF you get in and are able to land a quote unless you literally low ball yourself and services you're not going to land a project. After the first couple attempts when it became clear I had to respond instantly and I got no reply to a quote I cut my professional services to about $10 an hour just to see if I would land something --NOTHING! Which also tells me this service is probably catering to kids / people that can work for peanuts. OR -- MORE LIKELY--they're fake posts generated BY THUMBTACK
Oh yeah -- and the positive reviews? Chances are very good that's their happy money-stuffing staff stacking the reviews ala Amazon-esk.
Hired a long distance mover and they took my money and my stuff
Had good reviews but 8 weeks later my stuff did not arrive
Company called local
Logistics never ever use them we will see if thumbtack helps
Andre Coursey and his crew recently built a new fence and three gates for our home. We can't say enough great things about the quality of his work and his utmost professionalism in our interactions with him. We highly recommend Ascot Fence Company and Andre! We are definitely spreading the word!!! Thank you, Andre!!!
I feel the leads were bogus, not realistic and the inquires were fake.
I liked the idea and concept of what thumbtack's approach was though I feel the leads were very random, duplicates of the same people asking for the same services that were not real.
My investment was $46 thank goodness it wasn't more.
5 Questions & Answers
For your concern, Dave- When pros are removed from the site or disable their account, they should be removed from SEO searches within 24 hours.
To address other concerns in this thread, I want to clarify that we do not generate fake requests, and we have a verification process that is both automated and manual to filter requests. If our pros find anything suspicious, we encourage them to let us know right away so we can look into it.
We love hearing your success stories, and we appreciate those that have shared their experiences. We encourage any professional who is having trouble getting hired to contact us at the phone number or email listed above. We have a great customer support team that is ready to help!