Very young,but with lot of experience, she made a great job, you will not regret hiring her. (in 46 reviews)
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Below is my story. I contacted Thumbtack about it and they have done nothing about this scam contractor.They said they would have their "Specialist" contact me. After the below true story being posted in the contractors review section, he still had FOUR STARS. And when you google his company name. PICASSO PAINTING AND REMODELING in Plano, Tx the only thing that comes up on the link is a positive review even though mine is most recent. What gives Thumbtack? What a place for scam artists to rip off the public. I think all the positive reviews are fake! Please see below detailed true story about what I went through with JUAN CARLOS PENAGOS with PICASSO PAINTING AND REMODELING after finding him on THUMBTACK. Consumer BEWARE!
DO NOT DO BUSINESS WITH CARLOS PENAGOS or anyone from this company! From all appearance he is a liar, crook and a thief. He stole 1500 dollars of mine and quit the job. He was supposed to do repairs on my house and then paint it. We signed the check on November 3, 2015. Today is November 28, 2015. I gave him a check for $1500 to start the job and that was a big mistake! Never ever give a contractor half up front. He was complete yes guy saying yes to everything to get the job. After waiting a few days he finally sent the power washing person over here. We had agreed that in addition to power washing the house he would power wash the sidewalks and patio as well. That never happened and he said "We will take care of that later". Then when the power washing guy left, there were cobwebs on the front door still! No power washing there obviously - a poorly done job or not done at all. I found out in dealing with him throughout this nightmare, his favorite word is "Later" or "manana". Then came the first "Carpenter". Carlos never walked the house with this guy to show him what needed to be done. The guy came in blindly not knowing what to do. This guy would show up at 2:00 in the afternoon or not show at all. I would have to call Carlos and tell him his guy was not here - he did not care enough to check. In all, the guy put in a couple of hours labor and what he did was horrible! I could have had my teenage neighbors son do a better job. He slapped a couple of boards on the front of the house where corner trim was over rotten wood and called it good. He put hardy plank where soffit was supposed to be and left a gap big enough for rats to get it. Then I found out that carpenter quit because Carlos did not pay him or was ot paying him enough. I demanded Carlos come over and I show him what was done. He came and agreed it was horrible and he woud get someone else to fix it. "So sorry" And all his promises but nothing to back it up. So then a few days later come the next "Carpenters". I demanded we all walkj the house and everyone understand exactly what was to be done. One guy spoke English so he understood very well what was to be done. Three guys showed up two days later and started ripping fascia board off and trim and damaging more in the process. They started slopping caulk all over the place and even over rotting wood. They started caulking the boards that we had agreed would be taken off that the first lousy carpenter did. I saw this happening and went out and stopped the and called Carlos. He said "Let my guy work - I dont need a babysitter". Can you believe that? So I saw them talking on the phone to him and assumed they were straightened out on it. About 30 minutes later I lookedI outside and they were getting ready to leave. I stopped them and asked them what was going on. They said Carlos had lied to them about the extent of the work and was not paying them enough. They also admitted that only one of them knew anything about carpentry and they were primarily painters. My brother in law spoke to them on the phone. They said Carlos is a crook and does not pay anyone like he should.. They said he lies to the homeowner to get the job which I know is true now. I looked on the side of my house and the back. They had ripped off trim and left open an area behind the brick that would let rats and water get in. Fascia board was all over my driveway. They had damaged additional wood while taking the fascia board off and caulked over rotten wood as well. Put caulk where the big gap was instead of ripping it out like we agreed. So that was the damage left by the SECOND carpenter. So I was very exasperated by this point. I told Carlos that he better get someone over here quickly to close up the places that were open to the weather and to rats even if he had to come and do it himself. He said he had noone for a few days available. a I insisted because rats can get through a quarter size hole and get in your house. We also had rain forecast in a few days. He finally called my back and said he would have someone over there the next day. My brother in law intervened and said give him one more chance. I did. I then told Carlos to be over there with this next carpenter to walk the house AGAIN so everyone would "comprehende" what was to be done. The THIRD carpenter showed up the next day WITHOUT Carlos. I walked outside and he immediately told me he could not do this job. He had been on the premises about ten minutes. He was driving a van with his remodeling company name on it. He was very nice and looked at what had been done and pointed out the mess the others had made. He also stated like the other, that Carlos had lied to him about what was to be done and was going to pay him very little. He said he could not do it for what Carlos was going to pay him. So basically, Carlos had lied to me, and all the people he had hired or attempted to hire, not paid them for what little they did do, and deceived and lied to everyone. Then I told Carlos give me my money back. Either get it done quick, do it right or give me my money back. At this point, I had been dealing with this for almost three weeks. I told him the consequences he could face if he did not.He said via text message "I quit and I am done with you. I will put your check in the mail". Areas of my house were exposed, the rats could get in and he had caused me nothing but a lot of grief, stress, lies and empty promises. He had deceived everyone. My brother in law intervened and told him to give me my money back. He told Carlos a week ago that he would put the check in the mail after he got the "Receipts" the next day from his guys. That was a week ago.What receipts? He paid noone. I was smart enough to get the numbers of both of the "Carpenters" he had used to verify that. I told him to come and get the unused materials that have been sitting out in the weather for two weeks and being rained on.Materials are still setting out in the weather and we have had two days of rain now and my house in probably getting more damage where they left it open to the weather. I have had other carpenters for estimates over here to see this and give estimates. They said he apparently a fraud and the "Half up front" is a con that these crooked contractors use on homeowners. So here I sit today 1500 dollars stolen from me and more damage on my house than before they ever touched it. . I am a single woman and I think he thought he could get away with this. Underbid the job, try to pull a patch job on me and deceive and lie to me along with his so-called "Carpenters"he hired. He will not get away with it.For a week he had not responded. I have informed the District Attorney office of what he did. They said it is called "Theft by deceptive practices" And that they deal with these crooked contractors all the time. I have informed Thumbtack and other sites he is on to get him removed. He has a lawsuit pending in Collin County for another situation. I will tell the truth to all to expose Carlos for what he has put me through. I have all the documentation, telephone numbers and all the inforrmation to pursue this legally and on social media. Carlos you messed with the wrong woman! Thumbtack remove this contractor! People be aware also that a lot of these reviews are fake. Consumer beware! Also I have plenty of pictures of the mess he made on my house and what shoddy little work was done. Google Carlos Penagos soon and see this posted on other sites as well to warn others.You will also find my email address to contact me if Carlos tries to blame me for this or try to lie his way out of it. I tried to work this out with you Carlos and you did not want to. You will pay me my money or face civil and criminal penalties. Consumer DO NOT HIRE and AVOID AT ALL COSTS!
I had Jason Newman pull out my toilet, pulled out old carpet and replace with tile in my bathroom... my toilet was leaking and soaked the carpet, he fixed the leak, everything is running great and looks .100% better...I would let him repair or replace anything in my home.
Thumbtack advertises the professionals as second hand thrift store kind. It encourages fake requests and are not transparent in their advertising. They do not care to help the small business professionals, if they did they would advertise that all the professionals that submit quotes have to pay for each quote submitted. Most requests are fake, so this of course makes money for Thumbtack, not the professional.
PLEASE do not use these services on Thumbtack. I was horribly ripped off by $400.00 dollars and the Supervisor of Customer Service at Thumbtack would not advocate to try and get at least half of my money back. The contractors who BID for the jobs pay Thumbtack, so there's money in their accounts.
I had to have another photographer and a photo shop hire, re-do the images plus I had to pay nearly $600.00
I'll NEVER use anyone on Thumbtack, it's a royal SCAM, no better than CRAIGSLIST, maybe worse since they have a customer service team that won't help you against these fraudulent contractors.
Not so much - posted 3 projects on thumbtack...
1st post - didn't work out: fault of NO ONE, things happen (or don't) no problem.
2nd post - change of plans, cancelled TACK but continued to be contacted/harassed by potential companies. If I don't want to use your service "Mr. Floor person" please don't continue to contact me ask how much someone else is charging me... really?
3rd post - I hired movers based on their rating. Spent more money repairing what was broken than the cost of the movers.
thumbtack "integrity" spent more time calling and telling me they were going to ask me questions than actually doing anything!
I have never heard back from thumbtack!!!
STAY AWAY FROM THUMBTACK!!. I have tried it 2 times and wasted money both times!!! I did not receive 1 call, email, or anything from the bids i submitted and I purposely bid at the bottom of the customers budget price!!!!! I think they are a scam and produce mostly fake leads and take your money for you bidding on those leads.
For customers: The service companies providing services are rip offs.
For service providers: they send leads that aren't real people and you pay for nothing
Hello to all,
I'm actually a service provider who utilizes "Thumbtack" for the majority of my business. I would like to point out that there are always scammers out there trying to take advantage of people, and this is true on both sides of the fence. I've bid on jobs only to show up and find 5 times the amount of work described in the request, I've also had a customer scam me out of close to $1800 on a minor home improvement issue.
However, after all that being said, I have no one to blame but myself. I didn't get ANYTHING in writing, it was all verbal/hand-shake...
1.) Contracts are but ONE way to avoid scammers
2.) ALWAYS check to see if they are Licensed, Bonded and Insured!!!
3.) Take a look at the companies profile, read it...How many grammatical errors are there? How many people have hired them? How many reviews? Are the reviews good or bad? What is the ratio of Hired/Reviewed? Does the profile have photos? Does the company have a website? Does the website have photos?
These are just steps one might take to make sure that who you hire are who they claim to be.
Thank you very much for your time!
I have been trying for 7 MONTHS to get Grout Magic to come repair a grout cleaning job they did in my home. ( I've been told the repair would take about 20 minutes.) I can not get then to return my phone calls, texts, or emails. They guarantee their work. Yeah right, guarantee to frustrate the homeowner is all. Would not use them again!! (This review is not about Thumbtack, I hope to use Thumbtack to assist in reviewing this company)
All Thumbtack ppl care is our $$$ for the fake requests generated by their own team. Who in his right mind would send a request for a fitness session for next month at 4am in the morning. And I keep receiving 5-6 suspiciously similar requests for services every hour. They all look the same and all the customers' names on these requests are more than weird (Rotonda E. or Baldetta S. or Reuana M. or Alsiano D. etc.) 100% SCAM!
Bill with key painting came out gave us a quote on our exterior we accepted and within no time the crew of Key painting was on the job and they performed the job in good workmenship manner,we've already hired them again for our interior and the team at Key painting are doing a great job,we would definitely refer them to friends and family. Bill has been a great help picking out paint colors and accent colors for our family ,great rooms he also performed a mold abatement job at our summer home in Alexander bay New York,it's been a wonderful experience working with Bill. Julia R.
Thumbtack should screen skilled tradesmen (HVAC /Plumbers) - I have an employee who is advertising on thumbtack who has been driving my company truck and doing work. Who would do business with someone like that.Do not be confused, he is not AOK.
i wish i could give them a half of star Thumbtack is a made up company by 4 individuals they wanna be like home advisors they sell you leads and as a past contractor they i had a bad experience with them "CONTRACTORS BEWARE" this company gets into your personal business if you have a issue with one of there lead customers and if you don't resolve the issue there way they will suspend your account they make up rules as they go along and now there threatening to charge your credit card if you don't finish a job stay away you been warned
I cancelled my cleaning service on 9/23/15. I have called, texted and emailed at least 9 times asking for my house keys back. I have received NO response. It has been over a month now, therefore, I had to report my house keys stolen to the police. Who does that ? ? I would NOT use this service again because of the trouble I am having just getting my house keys back.
Courtney Masonry of Lancaster built me a brick chimney and hearth to my specifications.It turned out beautiful! Mr. Courtney gave a free detailed estimate and was a true proessional in every sense of the word.I would recommend him to any and all.
I used Arch City Tree Care last week. They beat every other bid I had before them. They did a really good job at my house. It was a giant oak tree. They were a little bit cheaper, plus they did a fabulous job. A great clean up. They also give me a better price on grinding out the Stump. I had a giant oak tree that they removed. The tree was over my house, my UE line, my swimming pool, and Also my deck. They even left me some firewood, cut up and stacked for me. They really worked hard. They where polite, and curdious. They also got the pile of limbs that had fallen out of my tree over the years(that I had stacked in the back) for free. In the future I will only call Arch City Tree Care. I've used other companies in the past. But not ever again. I was really impressed with their work, politeness, and respect for their own work. I truly fought that you will be disappointed in hiring Arch City Tree Care.
Tip for consumers: The owner Michael Pappas was the climber. He really impressed me. He was also the one who came and give me the estament. I would put a picture in this but the tree is gone, and the Stump is also gone.Ask georgia about Thumbtack
I had a 75 inch TV mounted on the wall also I had a laundry room door that was broken and repaired by blessed by the best and it looks better then it did when I moved in my home. I also had pictures hang all through the house and small repairs done to my bathrooms on a scale of 1 to 10 I give them 11 I will recommend this company to everyone
They did a professional job, and they bring their own tools, free estimate.
I had a VERY large move the other day. I hired Movers Connections after getting a Thumbtack account and hiring them after they sent me a quote. We, (my sister and I) have very large and old heavy antique furniture. We were moving from a 3 bedroom house to a 2 bedroom townhome. She wanted to take EVERYTHING!! And the three guys from Movers Connections did just that!! On top of that, some things were not packed and it was chaotic and frustrating for us and doubly so for the movers. When Michael, Julio and Edwin showed up to move us I was doubtful they could actually do it but how wrong I was!! Michael the team leader was a wiry little guy with no muscles showing. Julio is 57, and Edwin looked like he still should be in school chasing the girls! These guys were astonishing! The move took about 10 hours to tell you how much stuff there was. They had stairs to climb with the heaviest furniture, a piano and couches, chairs loveseats and boxes, so many boxes! These guys deserve a rating of 10 STARS! Additionally, they had closed the contract because they thought they would be finished but ended up having to stay about 4 additional hours. Michael told me his boss said we needed to go back on the clock and I was a little huffy about that. At a two hour minimum for $95.00 an hour was getting to be too steep. James, the big boss said he would cut us some slack and allow me to pay for just one hour. I wasn't happy but i said OK. In about another hour and with still more furniture to unpack, Michael came to me and said the deal with squashed! They were not charging me another dime!! I couldn't have been happier of course! And they still were not finished! And, they had a small move after that and I believe it was going on 8 or 9pm! Whenever you need a big move, call Movers Connections! You will not regret hiring these guys I promise you!! Clean, neat, professional and they really care about how your furniture is treated. They were careful not to break anything at all and spent a few hours just wrapping and securing the furniture, removing the weights from the clock, tying down furniture so it didn't slide, etc... Hire Movers Connections!
Entire roof, huge pool deck all around,back deck, front porch, entire roof on business, redone bathroom and shower, redone kitchen counters! Excellent work
Paula Rosch is a conscientious and thorough planne and installer. She turned my front yard from a wasteland where dust collected in summer and water pooled in winter to a lovely European style courtyard. I have more work to do in my backyard next spring and summer; you can bet I am contracting Garden Planning Services to do the job.
I hired Valerie and Jerry from Tender Deep Cleaning Service to clean my apartment a couple of days ago. I am glad to say that they did a wonderful job cleaning my medium sized apartment! First off, my carpet was horrendous before they came to clean it. I knew that it was filthy before I even moved into the place however, I didn't know it doesn't look so bad until I saw how fresh/new it looked after they cleaned it. I don't know what they did but honestly they worked a miracle on my grey carpet. I was finally able to see that my carpet actually has a nice shade to it. It's just been dirty this whole time. I also had bedbugs in my master bedroom, however after they steamed the carpet in there I have not had one single bedbug bite. The second area they cleaned was my bathroom and I wanted special emphasis placed on the tile in my tub and the floor due to the mold and mildew on both areas. After they finished doing whatever it is they do, my tub tile no longer had that mildew in the cracks. Also I found out that my tub tile is actually a pretty pink color and not a rusty red. Also, the floor no longer looked muddy and the whole bathroom smelled way better than when I first moved into my apartment. They also cleaned the walls above my tub area which had some kind of green fungus on them and that disappeared as well after they were done. I really just want to compliment them on the quality of their work and the kindness they exhibit in their attitudes. I live in a poor area and no one else would come clean for me, however Mrs. Valerie and her husband were willing to come clean my apartment and I thank them very much! Thank you again and when I can afford their service again I will be hiring them to come clean.
I've gotten 4 clients north of $500 each (some well north) and have another interview next week. One of these clients has returned for more work, two of these other businesses will have more work in the future. I've spent $60-$100 in credits. I am very happy with the service. Kim Northrop, Sarasota, Florida
Tip for consumers: I'm focusing on clients local to my area that I can meet in person.Ask Kim about Thumbtack
We needed the entire exterior of our house painted. Travis came out immediately to give us a quote. He was very knowledgeable, and professional and gave us a very thorough scope of work, which was completed exactly as he said it would be. Brad and Brandon did the painting in a 2 day period. They were fantastic, professional, hard working young men. Their work was amazing and our house looks BEAUTIFUL ! We couldn't be happier. We highly recommend Premier Painting , and will definitely use them in the future.
Ron and Cinde
Paying nearly $7 for each property management lead is rather expensive, especially when it's obvious that some of the requests for proposals are fake or from competitors shopping the competition, but I was able to land my firm a new client thanks to Thumbtack. This client did not make contact in any of the other standard lead generation platforms, so I'm glad I had an account with Thumbtack. The only caveat I have is that there is no way to tell who is sending the request, and you are not provided any contact information to a real person directly after paying for the lead. That means you can spend a lot of money on unverifiable leads, and that makes me somewhat uncomfortable. If I had not signed a new client in the time frame that I did, I would probably have stopped using Thumbtack, simply because of the uncertainty of authenticity. I also wish that they would add property management to the list of services that a user can browse.
Jonathan A. Matthews, Broker/Realtor, CPM Candidate
Tip for consumers: Don't use the "Need More Information" option if you expect a response. Just give your best offer right off the cuff. You have 1 shot at capturing the prospect's attention, and you have to give it your all. You may not even receive a response at all. Keep it short and sweet, and if you don't have reviews on Thumbtack, then provide a web link to reviews or references.Ask Jonathan about Thumbtack
I've attempted to used Thumbtack, never hired anyone. Not impressed at all!
Pros: I guess if you have a project, you can use Thumbtack's nice UI to scope it out and get some site unseen quotes on certain projects like Sod installation, or Land Survey.
Any quotes, submitted without a contractor coming out, will be a very high quote, please be sitting down.
I had a recent bath remodel, got 5 requests for more information= need to come out to look at it, bottom line, was promised a quote and the contractor had excuses, computer crashed, van broken, glass vendor on vacation, you name it, never received a quote.
Thumbtack calls their introductions, quotes, so a contractor pays based on the complexity of project, Land Survey and plot plan is on average $7 for that introduction, a bath remodel, is closer to the highest introduction or quote cost of $12.
A lot of contractors will buy "introductions or quotes" and say "I can do that work" and Thumbtack will follow up with customer indicating you've received 5 quotes, well not really.. A waste of time for customer and a waste of marketing dollars for contractor if not serious about using this service.
Also, watch out for the "salesman" to show up, I had reached out for an HVAC quote through Thumbtack, thought I was talking to business owner, sole proprietor, turned out to be a commissioned sales person.
Thumbtack thrives for transparency, they hope you and contractor will resolve issues, Thumbtack can't intervene. The review process is not enough of a determinate of hiring.
I still think, if a contractor doesn't produce a promised quote, a waste of my time, rescheduling appointment and accommodating his schedule, they should get a charge back of 2 times what the quote or introduction cost, this will get them to follow through.
I have a great suggestion for Thumbtack, instead of pounding consumers with e-mails about they responding to a quote follow up the the dashboard has Hire and Decline box, How about a huge box in the middle of those "decision" boxes, Never received quote or follow up?? Take away any credits and next time they buy an introduction it will cost a little more
A MUCH better process instead of relying on negative customer review process for the pre sales experience is in some ways as important as the post sales experience, where a review is appropriate.
Tip for consumers: Like all contractors, I will start to ask for verbal quotes over the phone, or at least before they leave I will get a "ball park" estimate. No Mr. Nice Guy anymore, No one leaves until i get some basis of cost.
I would not bring a contractor onsite with under 20 reviews (all recent within the year not last year), and I want to read 3-4-5 star reviews not just glorified 5 star reviews.
I started my Housekeeping service on $ 60 in cleaning supplies and $20 for my first credits, that was 2 years ago, I have had nothing but success with Thumbtack. For those of you having issues about not getting jobs from the leads you spend your credits on you first need to look at your reply message, then you need to pick and choose the jobs that are benificial to you, then when you do get a job you need to be dedicated to giving the best service you can offer. After a job have the client give you feedback about what you have done in case you missed something. If they are happy ask them to please give you a review when they are sent the link for it. I can say this because I am their top pro housekeeping service in Charleston SC, I won the 2015 Top Housekeeping Service Award for Thumbtack because of my reviews. Don't blame Thumbtack for your shortcomings, they are a great tool for your business, you are the one that makes or breaks your business and remember one other thing you have compitition out there so don't over charge for your service. Also on the client side of things if they want to pay cheap and you go above and beyond to do the job, don't waste your time, your worth more then that. But there is room for you to lower your price for someone that really needs your help, even then you do a top notch job. You make your business from the way you present yourself, the job you do and earning the great reviews that you work hard for.
A nice web site for vendors wanting business referrals on very fair terms.
Take a moment and check it out if you have a business you are trying to promote.
Vendor registration is free and there are no costs unless you are hired.
ROGO's window cleaning is professional, licensed, & the owner is former military who earned a Purple Heart. I would happily refer anyone to him. He knows his work, does an excellent job and is "on time"!! He also cleans up after a job well done, which is so important to me. If you live anywhere around Tampa, St. Pete, Clearwater, do yourself a favor and hire ROGO's window cleaning, you'll be happy you did.
She's very Thorough, knowledgeable, Professional and friendly....her speedy service landed my spouse a job right away !
Thank you Aneesah !
Pamela & Dewitt
we were scammed on thumbtack and went out and created a website www.thumbtack.reviews to allow people to post their complaints without them being deleted on facebook or other sites.
come to www.thumbtack.reviews and post your own complaint without fear of having your account deleted or post removed.
Tip for consumers: visit www.thumbtack.reviews before wasting money on thumbtack.comAsk Bobby about Thumbtack
I signed up with thumbtack to grow my small business that I have had for a few years. I have done well on referrals but Was hoping thumbtack could help me reach that next level. I was hired by a customer who was a total night mare and scammer. I have dealt with harassment and threats. Very unfortunate because when I was hired on thumbtack for the first time I was so excited. However, my first and only time using it will be my last because it was horrible. You can get hired but be careful with who is hiring you because I learned the hard way.
As owners of rental properties we needed a lot of different work done. PJM HANDYMAN did all of our inside and some outside work. Fantastic job! Worked very fast and did it at fair price! Highly recommended .
Jeanne has done house sitting for me a couple of times. I find her to be honest and trustworthy. She sends me pictures and texts at each visit. She did have to meet a plumber there once to have a toilet fixed that kept running.I would recommend her for your house sitting. I found her thru a neighbor that used her for pet sitting and they were very pleased with the care of their animals as well. It's nice to have someone reliable ti watch after your home and communicates with you.
I thought Yelp was going down and Thumbtack would take over. However, as a consumer who likes to write reviews, imagine my surprise when they screwed up big time. One day I changed my e-mail address. The next thing I new, my account was deleted. I ontacted them and we sent 6 e-mails back and forth. They had no idea who I was. When I started getting really angry, they decide to say I was erased for "fabricating reviews". Really? I have no business or company and you didn't even know who I was. Now I am fabricating reviews? Yeah right. TERRIBLE COMPANY
If you looking for a handyman to do plumbing work in your home this is the place to go to find one. Most of their so-called pluming professionals are NOT licensed. If you are looking for a licensed and insured plumber to come into your home try Homeadvisor.com. Homeadvisor requires all of their professionals to be licensed and insured.
$50 spent in 1 month + ID check + a lot of time wasted in front of the computer + great reviews + super pro medias gallery = only 1 contact. It does not worth it. I think they have a LOT OF FAKE requests. Sometimes I get a request by text, less than 5 seconds later I click to reply and the client already got 5 quotes! Seriously, that is not possible.
Word of mouth more serious and efficient in my industry -
Let me go through the process as I see if from a recent computer help needed....
5 people buy X# of Quotes to bid. (Cost the bidder $$)
Sometimes, not all quotes are looked at and Thumbtack says they refund the # of quote credits if the quote is not looked at, but lets get real....5 Quotes get looked at, because that's what the customer will do...1 bid is accepted....Profit for Thumbtack is 4 quotes based upon the non-wining bids, + 1 quote for the one that did win the bid....This sums up the amount you can lose if you don't win bids because you refuse to under price your services to win bids. It'd be cheaper for me to advertise in free places/spaces and pick the work I'll do. As a side note the 1st time I used it was a free try and someone needed a power supply for her laptop. Located one by phone at a nearby BestBuy and told her that was the fastest place to get one for cheap. Another happy customer. Didn't charge her one penny, didn't seem right.
10 Questions & Answers
I’d be happy to answer your questions. When we initially started Thumbtack in 2009, we tried multiple business models. This included a commission based model, but there were some concerns. When professionals didn’t pay for each quote they sent out, there was nothing to stop pros from quoting as much as possible, regardless of if they were the right fit for the job. Paying for each quote encourages better quality quotes and creates a much better experience for customers. Like you mentioned, it’s important for us to get customers to try our site and continue to hire professionals.
In the end, pros are paying to promote and advertise themselves to customers that are already actively looking for that particular service. S.G has an amazing point, and Thumbtack is a great introduction site. There’s a lot of potential to expand your clientele, but sometimes it takes some tweaking to your profile and quotes to increase your response rate. The goal is to create a connection through your profile and quote message, and we’re here to help you do this. It’s kind of like sending the customer a virtual portfolio of your experience, achievements, and reviews.
I do want to clarify that Thumbtack does not create fake requests, and it goes against everything we value as a company. While Thumbtack may not be the perfect fit for every business, we strongly believe that we can help connect businesses with new customers and foster growth.
If you’d like to give us a call at (800) 343-1710, we’d love to give you more personalized help or answer any other concerns you may have.
James - I’m so sorry that the concerns you’ve brought to our attention haven’t been responded to in an appropriate amount of time, this is never our intention. It's important to us to obsess about answering our customers and professionals questions and concerns within a timely manner. We are a real company that can always be improving. You can read more about our company in reputable sources such as Forbes and the New York Times.
If anyone has specific concerns about certain requests you’re receiving, we’d be happy to review them and see how we can help. Feel free to give us a call at (800) 343-1710, we have an amazing support team that is just waiting to talk to you.