The result was an old address for them I had, "Phone number Unknown, Email Unknown, Social Networking... (in 47 reviews)
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I was never on the site and they charged me $40! How did they get my personal information is beyond my knowing and is a very scary thought indeed?! I did not even know what the service was about. They charged me 3 days ago and I asked for a refund but they told me that they are unable to give out refunds but I could use the site until March or May next year. I do not care about using this service at any time EVER! AND I do not appreciate your super friendly service workers when really the company is truly based on unethical practices. Please expose and inform!
Please do not use spokeo they are a $#*!ing scam and don't give you any info and will save you card info. $#*! that! Please take some advice if you have to use a site to look up and old friend or phone number you better off not knowing what does t want to be found seen or heard that's why there's Facebook if you can't find them there let that $#*! go !!!!
I started my address search with 411.com. When they did not have the information I was looking for, I saw the pop up from Spokeo, that promised me they HAVE the info I was looking for, and I can retrieve it with my free trial. I paid my $1.95 for the trial, expecting to see the information I was promised, and there was none..... Only a second offer promising me that they would have the information I was seeking if I paid another $4.95 to get that single address verification. SCAMMERS. I am cancelling my membership AND my Credit card so that they cannot continue to charge me.
I had previously written a review entitled Beware of Spokeo.
Spokeo responded to my complaint and has refunded the 3 month subscription that I had no idea I had signed up for.
I now give them a good review as they took my issues seriously and redpned in a positive manner to keep a customer happy.
Spokeo sucks! When you first enter a name phone number or email address it populates and looks as though they've got all this information that they're going to give you and then my response that I received after I paid was we don't have any information on this person name phone number or email address they provided zero information! But of course I was charged up the *SS anyway.
I trusted SPOKEO to be a serious business, however, after I used their services and discovered to be unsatisfactory, I canceled my account the same day and I called them to make sure it was canceled. Three months later my bank has notified me that SPOKEO had taken TWO payments on November 16, 2015, one payment was for $13.95 and a second payment for $17.85 , when I confronted them with this false charges they refused to recognize my claim saying they couldn't find any record of my account! Well, I wonder why would they have a record of my account if I had already CANCELED THREE MONTHS AGO??? Why am I still being charged for a service I am not receiving and why isn't my claim being honored and my money being REFUNDED? PLEASE I WANT JUSTICE and I want them to STOP STEALING MY MONEY NOW...
Did .95 cent one-time look-up. What did I get Nothing!!! But a constant request for Up-charge!!! They will take your money and give you nothing. Don't listen to their bull$#*! responses on here... they are scam artists and nothing else.
dont give them your credit card I did a one time check for a few dollars i dont rember the exact amount and then i cancelled the same night-----they cont. to charge my account for 6 months 17.95 and when i called the female on the phone who was really nice and promptly started a refund lets see if i really get it she did say if you dont see it in a month call us back :( REALLY another scam because they prey on people who lives are really busy or have money mangers who havent asked them about the charge oh yeah and I changed my credit number and guess what? they automatic charged me--- transferred to the new card number the female on the other line admitted that they do that shame on them !!!! tricky little bast-----
Since they had my email address and credit card number, I assume I made a search, although I have no recollection of doing so and none at all of Spoken itself. When I called they said I had signed up for a subscription through April for 23.70, When I further complained, they issued a refund of $11 -- obviously not what I was looking for when I called (which was a total refund). I have no idea whether the site has any value, only that they ripped me off pretty good and I would not have realized it had I not checked my credit card bill carefully.
So lets start at the beginning. A couple of weeks ago a friend of mine needed some information on someone so i went on this site and payed about one dollar for the search. The search provided me no extra information than what the free information provided. That's not the bad part though, About a week later I found a 20 dollar charge from Spokeo on my bank account. I immediately contacted support requesting a refund and asking what this charge was about. Apparently when i payed one dollar for that one search the site also signed me up for a monthly 20 dollar subscription. It did not clearly state that i was signing up for a subscription and I did not want or need the subscription, not to mention that i could not afford it. simple, just ask for a refund right? WRONG they told me that they could not issue a refund because I gave my consent and it was an auto payment. This started to anger me very much, It BARELY told me that i was signing up, if it did i would have canceled it. I've seen sites do that before, kind of a way of tricking the consumer. However, any other sites would have refunded me but not Spokeo, they refused to refund me, The charge was even still processing when I contacted them. I understand that if i physically gave my consent to sign up then it is my fault. But I did not want the subscription and If it was explained that i was signing up at all then it was probably some fine print at the bottom of the page. Even so, I should have received a refund and I am extremely upset with this entire situation. Not to mention the customer support took 3 days to respond (estimated 1-2 days). I will never do business with Spokeo again and would advise that anyone else follow.
-Edit 11/18/2015. After not giving up and emailing spokeo back they properly issued me a full refund without any questions. Due to the refund I have a small bit of respect for the company since they did in fact refund me. I advise that if anyone has the issue i have had above, Please don't give up because it was not your fault and once spokeo understands that point they will refund you. 1 Star changed to 3 stars for Support
You think you're only being charged .95 for a phone number lookup but if you don't CANCEL your SUBSCRIPTION- you don't know you signed up for with 7 days, you will be charged $19.95!!! When I called, they didn't even offer to refund the charge when I said I didn't sign up for it! RIP OFF!!!
Today I performed a search for a phone number and was charged 1.95, but never received the results from the search. When unable to log in to the site, I contacted customer service. The person I spoke with attempted to supply instructions to view my results. While I had been waiting to speak with him, I performed the same search on 411.com and got the number I needed for free (and with a lot less hassle). When I told him this and asked for a refund, he told me that was not possible. He then asked if I would like for him to perform a complimentary search and go over the results with me. I replied that what I wanted is to view what I paid for, so he again attempted to supply instructions to log in, but got frustrated with my insistence that he stay on the line with me until I was able to successfully log in and view the results I had paid for. Suddenly, he interrupted me to indicate that he had refunded my payment and closed my account. Again he tried to leave the phone call, but I requested a confirmation number and his name. He did provide a confirmation number for the refund and indicated that I will receive no further charges, but would only provide his first name. When I pressed for that information, he gave only an 'identifying employee number'. While I had been speaking with him, I was reading all of the bad reviews from individuals, indicating that their card was charged for a monthly membership after similarly paying for only one search result. To be certain that I wouldn't receive future charges to my card, I accepted his offer to connect me with a supervisor. After about 3 minutes on hold, he came back on the line saying he was about to connect me and then the call was disconnected. I never got to speak with a 'supervisor'. Warning to all: do NOT provide your payment information to this site. It's a ripoff and then you have the added worry that you may be charged for something in the future. I will check my credit card site daily until I see the charge has been refunded and will be vigilant about watching for future charges. What a total waste of time today!
I signed up for one profile search for 95 cents and they billed me for $19.95 and said that I didn't cancel my 7 day trial in time. What 7 day trial? I didn't know anything about a 7 day trial. I wouldn't have signed up for it if I had known.
As soon as I found this charge on my account I called them. It was on a Sunday. Surprised they answered. The representative said there was nothing he could do about it because it was my fault. I wasn't giving up. Then he said he could issue me a $9.95 credit. I said no I wanted a full credit. He said no. I asked to speak to a manager. He leaves and comes back and said he spoke to a manager and that he was authorized to issue me a full credit. Said I should receive it within 7 days.
I told him I saw all the complaints from people who are having the same problem I'm having. He said nothing.
Now I must wait to see if I get the credit. What a pain in the a#&!
I haven't actually put my information in to pay for spokeo... I am giving a bad review, because when I went to go pay, it had me logged into someone's account that I didn't even know... I was on my cellphone so it wasn't an issue where someone didn't log out either. Her card info was in there and everything. I'm so glad I looked before hitting submit, so that I didn't accidentally charge someone else! I googled this to see if this was a common problem, and hadn't found anything, so I wanted to put this in a review just in case someone else comes upon the same issue. I'm thinking about calling to inform the company, because that seems fishy and insecure to me. I won't be putting my card information into Spokeo. No thanks!
THIS SITE IS A TOTAL SCAM AND FRAUD.
I paid my "premium" membership fee to find that fee covered ONLY email addresses. Each additional item one checks is an additional monthly fee. For example reverse phone numbers, name, address would be 3 added fees.
When I wanted a refund, they would only refund one-half of the $29.80 fee ($14.85).
Customer service representative was not very friendly; but, one could see why with all the complaints shown here.
SAVE YOUR $$$$. I'm still wondering how they continue to operate with so many unhappy former clients.
This site charges you for each category that you want to look up. Example, after I paid my membership fee I thought I would be able to look all categories. No! I had to pay for name search. I had to pay for phone number search. There are 7 different categories and you must pay for each on top of your membership fee. To make matters worse you only get 20 searches for each category. There are better sites out there for less money
I don't understand a lot of the poor reviews here...I have signed-up and cancelled several subscriptions with Spokeo over the last few years from 2013 to 2015. Spokeo never charged me anything beyond my initial subscription fee.
Like a "free trail" on the Internet, it is CRITICAL that you cancel at least one day BEFORE the trial ends and make sure you get an confirmation email. Otherwise, my experience is that you will get overcharged.
Each time, I subscribed to Spokeo, they had relevant information for the email addresses and name, age and city searches. Of course, for any name, city and age search, Spokeo returns many records. The record that you are searching for may not be in the result set.
My only complaint about Spokeo is that everything is a la carte. Every possible search has a separate price. So, unless you only want one specific search, you are likely to end up paying more than your initial fee.
I cancelled my subscription in June and they continued to charge me for July, August and September. At first the rep. offered a 1 month refund. When I pressed the issue he then gave me another month refund, but refused to give me the 3rd. month. I followed their policy and yet they did not. I think they do this on purpose from what I have gathered from reading different reviews. Shame on you Spokeo for taking advantage of people.
I was charged monthly 19.95 for the last three months without knowing it. All I did was buy a .95 cent profile. Then I was charged. Did not see it on my bank statements until yesterday. I was clearly tricked into giving them my credit card number. Scam!
I fell for the free trial. Thought that I cancelled it. Never got another email about continuous charges to my account. Never ever give these guys your account # unless you are vigilant about checking all charges. I get a hundred charges a month due to travel and finally noticed the sneaky charges. If they were legit they would have seen I NEVER used it but for the 1st time and instead they just took the money and ran. Criminals!!!
I do many things via internet and have for years. Spokeo is the only company that I can recall that does not send a notice/email when a card is about to be charged ... or at least has been charged already (i.e. a receipt).
I got a call from a phone number that I didn't know. Having an issue with an annoying ex that rears his head from time to time, I wanted to see who the number belonged to. They claimed to have information on this number. I paid $9.95 for the information. What did it tell me? Absolutely nothing of use! No name, no address, nothing! How can you say you have information on a phone number when you don't? Like I really care if the carrier is Verizon! What good is that information? This is information on the neighborhood. So what? Don't waste your money!
I signed up for their e-mail search by accident ($14.85 for three months) when I wanted phone search and was told there was no way to switch the subscription and that I could purchase the phone search for an additional $14.85 for three months.
BUYER BE AWARE: every type of search you want to do is an extra cost with Spokeo; there is no all-in-one subscription; example: e-mail vs reverse phone vs name vs address; each search type has its own pricing plan. So I advise everyone out there to be very careful when you are signing up with Spokeo as they do not make this clear enough during the sign up process.
Spokeo is a scam. In the big print, they advertise various search functions for a modest price, on a per use basis. In the fine print they enslave you to a big recurring charge for services not one in a thousand will use frequently enough to justify the charge. Basically, they are preying on people who don't review their credit card bills.
If you accidently click on something, Spokeo will do a charge of $49.95 without even alerting you that there was going to be a charge because they already have your credit card #. After you pay to join Spokeo, all you get is names. If you want more info you have to pay for it. You can find the same info for free on peoplesmart,com whitepages.com or pipl.com etc
I was supposed to be charged just $0.98 but ended up being charged £13.91 for what was supposed to be a weeks trial! What a rip off! Worst rip off company I have come across.Also a waste of time because they did not give me any info apart from the state (which I knew anyway).
i threw away about $35 trying to access an ex-girlfriends social media to see if she may have been chatting with someone other than me
or cheating on me. what i got for about $35 was nothing more than a past and present address, i already looked that up for free on the internet. total rip-off. what a scam, i wish i had been smart enough to recognize the difference between a B.S. ad/rip-off,
and a legitimate information service. oh well, you learn from your mistakes.
Never, Ever use this company. If you sign up and cancel they will still charge you. Ever thing is wrong about this company. I read the agreement stating I could cancel anytime hassle-free online, which I did. I should have know something was wrong when I cancelled and didn't get a confirmation email. The information is of not much use either.
Spokeo is spot on, on their research but are very cheeky when it comes to canceling your 7 day limited trial. They either give you to a 500 Error when you try to unsubscribe, or if you use a backup link it sends you to a 404 Error. They make sure to make it as hard as possible for you to unsubscribe; my advice is if you can do everything else free, do it that way, and avoid this waste of time.
I payed $0.98 with a credit card to reverse look up a phone number.
A month later I review my credit card statement and see my $0.98 charge to Spokeo , and then another charge of $19.95 to Spokeo for "Subscription".
I called my credit card company to dispute the charge. My credit card company called Spokeo, we had a 3-way phone conversation and Spokeo agreed to cancel my subscription and refund my $19.95 payment.
Just another BS company trying to lure people into an automatic subscription, with automatic monthly charges to your credit card.
This is a dishonest company DO NOT USE THEM. I did not sign up for 19.95 a month AT ALL. Spokeo hit my credit card and is charging me that amount and from what I've read they will do it until I stop them. I've already called my bank and reported the fraud. I had to do this because Spokeo says to cancel what they have inflicted upon me requires I have a login -- I DO NOT HAVE A LOGIN with these ripoffs.
This company's disclosures regarding the use of its service are not clear at all. I used the service to obtain a quick reverse look up of a number. Then, you are automatically signed up for a 7 day trial. However, I never received any type of email regarding such. Apparently, it is buried in the long customer agreement.
Of course, when I called to question the $19.95 charge, the representative informed me that I was now a monthly subscriber, since I did not cancel within the 7 day trial period. Of course, they kept my $19.95.
This company needs to be much more transparent. At a minimum, it should send you an email that your 7 day trial period is about to expire.
I will never do business with this company again and will be certain to share this with everyone.
I should have checked the review first before I signed up at Spokeo. I closed my account an hour after I signed up because their search doesn't actually work. I got an email after that I will not be charged but they charged me two months. I called them and they said because I closed one feature of the account and not the other one. What the hell is the other one but the search engine? I ended up paying for the two months and the interest on my card because Spokeo won't reverse the charges. Waste of money. They are scammers!
They charge me over $70 in monthly fees when I was only aware of a $.95 trial. Its ridiculous. When I asked to be refunded I was only given $30. Terrible. If you don't cancel the trial within one week they charge you monthly, as well as some friends fee, that was not mentioned in the beginning.
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