Does not provide the information that the website says it will.
115 Reviews for Spokeo.com
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12/4/13
I too have been scammed by this site. They guarantee 100% satisfaction but they do not deliver. The best way we can get satisfaction is to see this site shut down. File a complaint with your respective states Attorney General, send a copy of all the complaints on this site along with your own. Be sure when/if you send your complaint to your Attorney General, you expand (read more) all the complaints, especially the reply from Spokeo, in that way your Attorney General will get a clearer picture of this company
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12/3/13
Subscribed for a year, never once did the site provide accurate information. It promised that it found many results, but when you login and run the search, it does not come up with anything that should be easy to find (you can find your subject in social media profiles very easily using google, but Spokeo misses all of them, meanwhile it comes up with random, inaccurate profiles that are clearly wrong in irrelevant sites). DO NOT WASTE YOUR TIME OR MONEY.
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11/29/13
If I could give it no stars I would. I used this site once for 3.95! They said they had 100% info but right after I payed they had NOTHING! It was a complete scam to get the money! But the worst part is they have been charging me 14.95 a month completely unauthorized. I have contacted my bank and we are filing a claim. I am so furious I am getting an attorney so they learn they can not steal people's money like this! They offered to refund only three months and I told them I needed everything back it was stolen unauthorized money from me! They will be hearing from my attorney this whole website is a SCAM! Wish I looked up review prior so for everyone who is reading this DO NOT GIVE THEM YOUR BANK ACCOUNT INFO THEY WILL STEAL YOUR MONEY EVERY MONTH! And spokeo don't bother commenting back with your fake prerehearsed "sorry for your bad expierence" read the reviews spokeo EVERY SINGLE PERSON HAS HAD A BAD EXPEIRENCE ...it's not us it's YOU! And I will not stop until every single person knows this website is a complete scam!
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11/23/13
Scam. Paid for information they claimed to have, then found out they were just running a scam.
Edit:
Here's their reply. They did issue a refund (I haven't confirmed it yet, but will in the next few days). But why do we allow companies to hunt and peck like this? Take peoples money and then for the people who don't fight the charge, they make money for doing nothing more than lying and being fraudulent.
"Dear Jeff,
Thank you for your email.
I'm sorry to hear that our service did not meet your expectations. Our phone listings typically can provide more information. However, certain numbers are simply not found in our phone directory and may not yield full or accurate results.
Our Terms of Use states clearly that we are a People Search Engine, and do not create, maintain or modify any of the information you see. Instead, this information is gathered from a multitude of sources, such as social networks, public records, phone listings, marketing surveys and more. For this reason, we cannot guarantee full or accurate information for every name, phone number or email address you search for, as the results vary so much from person to person. Spokeo's data reflects that of the original sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
In regards to your refund request, I apologize for the situation this placed you in and would be happy to help you immediately. I understand that you do not plan on utilizing the remainder of your Premium Content. I have gone ahead and contacted a claim specialist from the Dispute Resolution Team.
You have been approved for a full refund of $1.95, which has already been issued. The refund will be credited back to your account within 3 business days. Thank you for working directly with us to resolve this issue.
Questions? Please do not hesitate to ask!
Sincerely,
Michael
Email: https://www.spokeo.com/contact
Phone: 1 (888) 906-0850
Thank you for choosing Spokeo!
Visit us on Facebook and on Twitter!
Facebook: http://www.facebook.com/Spokeo.People.Search
Twitter: https://twitter.com/Spokeo
"
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11/16/13
Terrible. Terrible. Terrible. I searched on a phone number that they claimed to have the name and address of the owner. When I purchased the information every field was no information found.
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11/14/13
Just found that bzshark has been taking $14.95 out of my acount. When I found out that they are the same as spokeo I went on the site to try to find a number to call but had to create account to find the number to call to find out how to stop them. I'm not giving them any info. Guess I'm going to have and file a complaint with my state attorney. to get this rectified. Wish I could do 0 stars.
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11/13/13
I don't want to give them any stars. I have the phone number. ALL I wanted was the name. What a big rip off!
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11/13/13
I have a rather unusual name so I just looked around without buying. Well it does have many of my previous abodes (I got around quite a bit) but it doesn't have my current one. (I've been here 4 years) Mind you, I fly under the radar, no facebook, no G+, minimal presence on LinkedIn, so it is to be somewhat expected. I looked up the spouse and her info is spotty too, but she's got a spotlight on her. All said, the accuracy is probably below 25% based on my anecdotal experience. (I looked for academic colleagues who also have high profiles)
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11/11/13
I would give this site 0 stars if possible. This is nothing but a scam. The information is totally false and they make sure to do a disclaimer so that they can then tell you that they don't need to give you accurate or timely information. This is nothing but a SCAM!!!! Stay away from this site and save your money. It will just be wasted if you give any of it to them. BOGUS!! SCAM!!! THIEVES!!!
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11/4/13
I just searched for a phone number. The message I got on the page was this "Success! We Found a Match Get Full Results 100% Satisfaction Guarantee"
When I signed up to get the info, the next message I got told me that no number found, to please check again. I did, same message. So this is what Ima do for this scamming site.
You need to be taught some honesty, so I WILL be filing a dispute with my credit card company, and you WILL refund ALL of what I was charged. You don't want to play with me, trust me on that. And PLEASE don't respond with how sorry you are that I've had a bad experience or whatever you say, I'm not buying so you can just save that.
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11/2/13
Not only does it charge you extra by pulling the old bait and switch, but when I asked for a refund I was told I could only receive half of my money back. I'm sure they make a killing off this trick.
Even if you do read the fine print the site isn't worth it. Once you get access you quickly realize that you have to pay even more to get what you thought was basic access.
BTW, you can have your own information taken off this crappy site but clicking "privacy" on the bottom of the page.
Also, I better not receive a reply from one Spokeo's minions. If you were really sorry you would give me a full refund.
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10/29/13
Should have read this first...same issue as many...paid my $, said it had the information then came up invalid #...
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10/29/13
I used Spokeo for the first time half a year ago and everything was all right (now I realize, probably there was no more money at my old card to charge), until recently I got back to it and subscribed to a 6 month subscription. I was sent an e-mail from the customer support and charged some amount of money from my credit card. All was fine till today suddenly I was charged again for some Bizshark subscription which I didn't get subscribed to. I didn't even receive a billing e-mail or anything similar. I went to the Spokeo profile and at the bottom of my account saw some Bizshark option. I googled bizshark to see what it is and tried to log in using my e-mail. I requested new password and after i logged in it said that my account is cancelled. How did it come that some additional service subscription was done on my behalf or automatically without me being aware of it???? They are obviously linked together. But I subscribed only to SPOKEO.That is scam. I will have to block my credit card and request for a new one because of their service. I am very unhappy. There is even no option on their website to delete credit card details so that they could rip people off whenever they want to again. Bad deal!
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Dear Lena,
Thank you for your comment. I'm very sorry for the inconvenience this has caused you. The Bizshark service you are referring to is an optional 30-day trial which is advertised on our website. Since many customers tend to mistake us for them, sometimes charges will be incurred. This service does require acceptance of their terms, which is stated on that advertisement page. There is also an option to say no thanks and skip this optional add-on. Again, I apologize if this was unclear in anyway.
Please contact our support team at support@spokeo.com with mention of this complaint and our representatives will be happy to resolve the issue.
Sincerely,
Spokeo
10/31/13
10/24/13
Fortunately, the reviews I read here stopped me before I gave up my credit card info. I can say this, though: I entered the name of a person I was looking for and Spokeo came back with partial information. Crucial portions were asterisk'd out, and I was given the opportunity to pay to see them. I then entered the same info on whitepages.com (free, no membership, no credit or personal info asked for) and was freely given everything that Spokeo was charging for. Now, all I needed was an address and phone number and I understand that I wouldn't have gotten it if this person was unlisted, but even if I needed more info, after what I've read here and my own experience, I wouldn't trust Spokeo as far as I could throw them.
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Dear Robert,
Thanks for your comment. Spokeo People Search allows you to search for anyone by Name, Reverse Email, Reverse Phone or Username. Our database covers a multitude of social networks, public records, marketing lists and more to reveal demographic details, public profiles, etc. Our Premium membership gives you exclusive content not available to non-subscribers, and is activated immediately after payment is processed. We offer much more than just a phone directory type listing. We hope you choose us for your searching needs in the future.
Sincerely,
Spokeo.
10/31/13
10/20/13
Zero stars. Total waste, total scam. They claimed to have full details on a phone number and all the fields were populated with the text "unknown". Do not fall for it.
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I'm sorry to hear that you were not aware of our subscription terms and certainly wish to help you resolve the issue. There are two options for single searches, one with a trial and one without. Single Search plans come with a free trial of Premium access for 7 days. However, because the trial was not canceled within 7 days, a 1-month recurring subscription fee was charged for the amount of $19.95. Spokeo is a People Search Engine, providing premium access to members who wish to perform name, phone, email or username look-ups. Since this type of Premium Content is only available through subscription-based plans, accounts will automatically renew if left active. This is to prevent any service interruption. We do try to make this very clear on our payment page by including it in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. I do apologize again if this was unclear in any way.
Please contact our support team at support@spokeo.com with mention of this complaint and our representatives will be happy to resolve the issue.
Sincerely,
Spokeo
10/31/13
10/18/13
Scam, and I noticed that unbeknownst to me they had signed me up for ID protection with an allied company, as I noticed unexplained credit card charges of $14.95, traced back to PRIVACY ARMOR. So I had to have that cancelled once I noticed it.
My subscription to Spokeo was canceled the day after I used the service, and the so -called phone number trace they provided was inaccurate. But please be vigilant about checking for unexplained credit card charge from their secret partner, PRIVACY ARMOR;
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Dear Shirley,
I'm very sorry for the inconvenience this has caused you. The 30 day trial you are referring to is an identity theft protection provider, and offers 30-day free trials through a promotion on our website. Since many customers tend to mistake us for them, sometimes charges will be incurred. This service does require acceptance of their terms, which is stated on that advertisement page.
I'm sorry to hear that our service did not meet your expectations. Our phone listings typically can provide more information. However, certain numbers are simply not found in our phone directory and may not yield full or accurate results.
Our Terms of Use states clearly that we are a People Search Engine, and do not create, maintain or modify any of the information you see. Instead, this information is gathered from a multitude of sources, such as social networks, public records, phone listings, marketing surveys and more. For this reason, we cannot guarantee full or accurate information for every name, phone number or email address you search for, as the results vary so much from person to person. Spokeo's data reflects that of the original sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
Sincerely,
Spokeo
10/31/13
10/17/13
I paid at most $5 for reverse phone number searches due to prank calls. I was JUST billed $19.95 without my authorization. Definitely disputing this crap!
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Dear John T.
I'm sorry to hear that you were not aware of our subscription terms and certainly wish to help you resolve the issue. There are two options for single searches, one with a trial and one without. Single Search plans come with a free trial of Premium access for 7 days. However, because the trial was not canceled within 7 days, a 1-month recurring subscription fee was charged for the amount of $19.95. Spokeo is a People Search Engine, providing premium access to members who wish to perform name, phone, email or username look-ups. Since this type of Premium Content is only available through subscription-based plans, accounts will automatically renew if left active. This is to prevent any service interruption. We do try to make this very clear on our payment page by including it in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. I do apologize again if this was unclear in any way.
Please contact our support team at support@spokeo.com with mention of this complaint and our representatives will be happy to resolve the issue.
Sincerely,
Spokeo
10/31/13
10/16/13
This site is a complete SCAM. Do not use it. Here is a partial list of their scammy tactics:
1. They say it costs $3.95 per month but they don't tell you they'll bill you six months in advance.
2. The number for the contact I wanted was a dead number so it wasn't of much use to me. Other users have similar complaints. The contact information is never right.
3. I called ten minutes after paying, explained what happened and requested a refund. They refused to give a refund on the phone, asked me to send an email.
4. Finally they approved a 'partial refund' but I had to reply to the email with the subject line "Accept" to get the 'partial refund'. Most ethical businesses will give you a refund when you call on the phone. They are hoping enough people miss this little detail so they can hold on to the money.
Again, a complete SCAM site. Steer clear of it. Zero stars.
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Dear Me M.,
I'm sorry if you were under the wrong impression and hope to assist you in whatever way possible. Because you had selected our 6-month plan, a total of $23.70 has been deducted. Because this provides you access for the full term, the average cost is $3.95 per month, which is the amount you may have been confused with. To make this even more prominent for our payers, we include this information as part of the disclaimer which has to be agreed to before the purchase is processed. I do apologize again if this was unclear in any way.
I'm also sorry to hear that our service did not meet your expectations. Our phone listings typically can provide more information. However, certain numbers are simply not found in our phone directory and may not yield full or accurate results.
Our Terms of Use states clearly that we are a People Search Engine, and do not create, maintain or modify any of the information you see. Instead, this information is gathered from a multitude of sources, such as social networks, public records, phone listings, marketing surveys and more. For this reason, we cannot guarantee full or accurate information for every name, phone number or email address you search for, as the results vary so much from person to person. Spokeo's data reflects that of the original sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
Sincerely,
Spokeo
10/31/13
10/13/13
Paid $4.95 for a reverse phone lookup, I obviously had the number. The site stated that it had the info that I needed. All I wanted was the name of the person's phone number.
I could have spent .98 cents, but it would have opted me into a trial period that would automatically come out of my bank account once a month! No thanks! Didn't want to deal with the hassle of "cancelling any time", So I spent the long dollar. What I got was the phone number that I had already provided. The site said it had much more info available than I needed. WTF!!! SCAM!!!! It was only 5 bucks, but it don't belong to me now! DON'T DO IT!!!!
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Dear Dwane B.
I'm sorry to hear that our service did not meet your expectations. Our phone listings typically can provide more information. However, certain numbers are simply not found in our phone directory and may not yield full or accurate results.
Our Terms of Use states clearly that we are a People Search Engine, and do not create, maintain or modify any of the information you see. Instead, this information is gathered from a multitude of sources, such as social networks, public records, phone listings, marketing surveys and more. For this reason, we cannot guarantee full or accurate information for every name, phone number or email address you search for, as the results vary so much from person to person. Spokeo's data reflects that of the original sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
Please contact our support team at support@spokeo.com with mention of this complaint and our representatives will be happy to resolve the issue.
Sincerely,
Spokeo
10/31/13
10/12/13
I did a reverse telephone number search. It returned with a match found. When I made the payment, everything shown was "Unknown". Normally I check out the reviews prior to using a site, this time I didn't follow through. PLEASE...PLEASE.do not use this site.
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Dear Arlette B.
I'm sorry to hear that our service did not meet your expectations. Our phone listings typically can provide more information. However, certain numbers are simply not found in our phone directory and may not yield full or accurate results.
Our Terms of Use states clearly that we are a People Search Engine, and do not create, maintain or modify any of the information you see. Instead, this information is gathered from a multitude of sources, such as social networks, public records, phone listings, marketing surveys and more. For this reason, we cannot guarantee full or accurate information for every name, phone number or email address you search for, as the results vary so much from person to person. Spokeo's data reflects that of the original sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
Please contact our support team at support@spokeo.com with mention of this complaint and our representatives will be happy to resolve the issue.
Sincerely,
Spokeo
10/31/13
10/10/13
The information available was limited at best. I cancelled the 7 day trial almost immediately then a month later I got some random charge for $14.95 for a service that was apparently connected and offered a 30 day trial. Then when I tried use that service to see what it was and to cancel it I couldn't even log in or retrieve my account information for the service. Had to call the customer support at Spokeo and have them transfer me. Painless enough but kind of hassle. I'd call the whole thing deceptive.
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Dear Jennifer,
I'm sorry to hear that our service did not meet your expectations. Spokeo showcases the power of information aggregation, as the data is gathered from a multitude of different sources, such as social networks, public records, phone listings, marketing surveys and more. We also organize the information so that it makes sense for you, as a user. However, machine aggregation has its limits. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. Spokeo's data reflects that of the original sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
The 30 day trial you are referring to is an identity theft protection provider, and offers 30-day free trials through a promotion on our website. Since many customers tend to mistake us for them, sometimes charges will be incurred.
I am glad to hear that you did call us and appreciated our customer service. If everything has still not yet been resolved, please call or email us back. Thanks!
Sincerely,
Spokeo
10/31/13
10/9/13
The only positive thing I can say is that at least you don't outsource your customer service. Don't bother apologizing for not meeting my expectations. Great job deceiving consumers and now I have two useless subscriptions although BZ SHARK was an unexpected subscription.
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Dear Dominique,
I'm sorry to hear that our service did not meet your expectations. Spokeo showcases the power of information aggregation, as the data is gathered from a multitude of different sources, such as social networks, public records, phone listings, marketing surveys and more. We also organize the information so that it makes sense for you, as a user. However, machine aggregation has its limits. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. Spokeo's data reflects that of the original sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
I am glad to hear that you did call us and appreciated our customer service. If everything has still not yet been resolved, please call or email us back. Thanks!
Sincerely,
Spokeo
10/31/13
10/8/13
I wanted to do a reverse phone lookup. I got sucked in because once I input the phone number, their web site responded that they had all the relevant information I was looking for: Name, Address, Family members, Date of Birth, etc. Once I paid my money and clicked on the report button, all of those fields showed up with "Unknown" beside them except for the location field for the phone number, which I already knew because you can find that out by simply looking up the area code. Stay away. Should have looked at reviews first. This is an ugly, ugly scam. Just glad I didn't sign up for one of there monthly accounts; at least I hope I didn't. You never know with crooks like this.
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Dear Trofimovich T.
I'm sorry to hear that our service did not meet your expectations. Our phone listings typically can provide more information. However, certain numbers are simply not found in our phone directory and may not yield full or accurate results.
Our Terms of Use states clearly that we are a People Search Engine, and do not create, maintain or modify any of the information you see. Instead, this information is gathered from a multitude of sources, such as social networks, public records, phone listings, marketing surveys and more. For this reason, we cannot guarantee full or accurate information for every name, phone number or email address you search for, as the results vary so much from person to person. Spokeo's data reflects that of the original sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
Please contact our support team at support@spokeo.com with mention of this complaint and our representatives will be happy to resolve the issue.
Sincerely,
Spokeo
10/31/13
10/6/13
They are cheating. I got more information on my own before they robed me, I mean subscribe to their site. If I could give them a -star I would. Too bad that I didn't read the reviews before. If you research yourself you will get more information.
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I'm sorry to hear that our service did not meet your expectations. Spokeo showcases the power of information aggregation, as the data is gathered from a multitude of different sources, such as social networks, public records, phone listings, marketing surveys and more. We also organize the information so that it makes sense for you, as a user. However, machine aggregation has its limits. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. Spokeo's data reflects that of the original sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
Please contact our support team at support@spokeo.com with mention of this complaint and our representatives will be happy to resolve the issue.
Sincerely,
Spokeo
10/31/13
10/3/13
Terrible site that failed in every search I did. They only refunded a small amount of what I paid because I did 3 searches which were all a dead end with no results. I wish I'd read the reviews before I signed up. Do not bother with this site, it's completely useless.
Sheila
Colorado Springs
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Dear Sheila,
I'm sorry to hear that our service did not meet your expectations. Spokeo showcases the power of information aggregation, as the data is gathered from a multitude of different sources, such as social networks, public records, phone listings, marketing surveys and more. We also organize the information so that it makes sense for you, as a user. However, machine aggregation has its limits. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. Spokeo's data reflects that of the original sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
Please contact our support team at support@spokeo.com with mention of this complaint and our representatives will be happy to resolve the issue.
Sincerely,
Spokeo
10/4/13
10/3/13
They will try and take your money! They offer no help except already what you know! They are evil and could care less about anyone else The just stole from me, but if I don't get it back, they are going to find out who they are messing with!!! It is a sick site. They live off of cheating and lying to others who they try to catch in a trap with theirbull$#*!! My credit card co will know about this!
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Dear Mary,
I am very sorry that to hear you feel this way about our services. We most certainly care about all our customers and would like to help resolve any issue that has come up.
Please contact our support team at support@spokeo.com with mention of this complaint and our representatives will be happy to resolve the issue.
Sincerely,
Spokeo
10/4/13
10/2/13
If I could give this site NO stars,I WOULD!
I,(like a few others on here),didn't look around for reviews about Spokeo,before giving my card number. I just tonight,looked at my bank statement and I was charged $14.95 by BZShark that I have NEVER heard of or signed up for,on my bank statement. I did some research about BZShark and it lead me right back to spokeo. I had an account with spokeo MONTHS ago and closed it out,but apparently,now I am being charged again by BZShark. It's now too late to call,but I WILL be on the phone with spokeo bright early in the morning demanding answers about this. Do NOT sign up or give ANY money to this scam company. If you already did,check your bank statements!
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Dear Stop B,
I apologize for the frustration this must have caused and would like to clarify what happened for you.
Bizshark is a Search Engine to find business contacts that allows anyone to search for a name or business through our database. Some results may include: address and phone numbers, business and financial news and reports.
They run promotions and ads and it was on our website that you had accepted their service.
It states very clearly in their promotion that if the free trial is not canceled before 30 days, you will be charged $14.95 each month thereafter. In fact, a disclaimer is provided, which needs to be agreed upon by actually clicking on the check box. Should you wish to decline this offer, they provide a chance to opt of the offer very easily.
Please contact our support team at support@spokeo.com with mention of this complaint and our representatives will be happy to resolve the issue.
Sincerely,
Spokeo
10/4/13
10/1/13
This service takes your money without clearly stating what you are getting into. Of course they apologize when you call, but they are definitely not sorry and do not provide good service. Dont' be scammed by these predators!!!!!
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Dear J N,
I'm sorry to hear that our service did not meet your expectations. Spokeo showcases the power of information aggregation, as the data is gathered from a multitude of different sources, such as social networks, public records, phone listings, marketing surveys and more. We also organize the information so that it makes sense for you, as a user. However, machine aggregation has its limits. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. Spokeo's data reflects that of the original sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
Sincerely,
Spokeo
10/4/13
10/1/13
Absolute corrupt garbage. I have sent emails and called for the a refund on the number they searched told me they had found the user but revealed absolutely no information on the client.
I have called Visa and am working to get a refund - please call Visa and not Spokeo - get this Visa privileges revoked - hit them in their wallet where they hit you!
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Dear B C,
I apologize if you had trouble cancelling your Spokeo account. Please contact our support team at support@spokeo.com with mention of this complaint and our representatives will be happy to resolve the issue.
Sincerely,
Spokeo
10/4/13
9/25/13
This company provides poor service. Look up 5 numbers. You want find what you want on 3 of them. They tell you one price. They charge you another price. Their free trail period is not free. When you communicate with them, they say they're sorry. Like the other reviewer, I'm sorry I used their service. Do not give them your credit card number. Bad deal. AVOID!
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Link to this review
Dear M B,
I'm sorry to hear that our service did not meet your expectations. Our phone listings typically can provide more information. However, certain numbers are simply not found in our phone directory and may not yield full or accurate results.
In regards to free searches, on our website, basic results are available for free. However, for more comprehensive, in-depth information, you are presented with the option of signing up for our Premium Content. I'm sorry if you were under the wrong impression and hope to assist you in whatever way possible.
Our Terms of Use states clearly that we are a People Search Engine, and do not create, maintain or modify any of the information you see. Instead, this information is gathered from a multitude of sources, such as social networks, public records, phone listings, marketing surveys and more. For this reason, we cannot guarantee full or accurate information for every name, phone number or email address you search for, as the results vary so much from person to person. We are only as good as our sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
Please contact our support team at support@spokeo.com with mention of this complaint, and our representatives will be happy to resolve any issues you may have.
Sincerely,
Spokeo
10/4/13
9/20/13
I can't believe that I paid these scamers for a 1 year subscription. Wish that I had found this website first and looked at the reviews. They claim "guaranteed results" well guess what...9 out of 10 phone number searches came back as UNKNOWN. Guess that is my "guaranteed result". We don't know who it is. I canceled after 10 minutes of that crap. False advertising!!!
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Link to this review
Dear Paul S.,
I'm sorry to hear that our service did not meet your expectations. Our phone listings typically can provide more information. However, certain numbers are simply not found in our phone directory and may not yield full or accurate results.
Our Terms of Use states clearly that we are a People Search Engine, and do not create, maintain or modify any of the information you see. Instead, this information is gathered from a multitude of sources, such as social networks, public records, phone listings, marketing surveys and more. For this reason, we cannot guarantee full or accurate information for every name, phone number or email address you search for, as the results vary so much from person to person. We are only as good as our sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
Please contact our support team at support@spokeo.com with mention of this complaint, and our representatives will be happy to resolve any issues you may have.
Sincerely,
Spokeo
9/24/13
9/17/13
This company is complete crap. I signed up for their 7 day free trial and cancelled THE SAME DAY I SIGNED UP and they STILL charged my account. Not sure but I'm pretty sure that's illegal. They'll be getting a call from me very shortly.
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Link to this review
Dear Kelly R.,
I apologize if you had trouble cancelling your Spokeo account. Please contact our support team at support@spokeo.com with mention of this complaint and our representatives will be happy to resolve the issue.
Sincerely,
Spokeo
9/24/13
9/17/13
This "spokeo" site has a one line motto they use all the time.
"I'm sorry to hear that our service did not meet your expectations."
or
"I'm sorry to know........"
"I'm sorry you didn't........"
"I'm sorry we couldn't.........."
I'm sorry I used them.
Votes (2)
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Link to this review
9/16/13
Terrible, Terrible! Fortunately I didn't pay any money. I checked my 13 year old son's phone number in the Spokeo system to see what came up. It provided the partial info for someone in Livermore. Ok-the phone number is only a month old so maybe it's showing the old owner's info. So I put in my number, which I have had for 10 YEARS and it came up at a Livermore (different address) location. If I had paid for this info I would be furious.
Votes (0)
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Link to this review
9/12/13
We signed up, but the site didn't have a phone number for our inquiry, even though before sign up the site's response to a search said, "look up phone number," for the person we searched, leading us to believe a number was found. When the money was paid, the site then said, "No phone number available." That's deceptive! We were trying to tell a son that his father had just died, but couldn't until we finally just googled the man and found a phone number right away. Way to go. Subscription cancelled!
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Link to this review
9/9/13
This site is terrible. I signed up for the 3 month subscription, and only after I performed a few searches was I informed of the "monthly quota." I was attempting to search for people for my high school reunion, so I needed more than the few searches allotted, and nowhere are you told before signing up that there is a limit.
When I spoke to customer service, they sent me through the generic support cycle, and kept indirectly blaming me for not understanding the services correctly (much like their comments on other posts here). "I'm sorry you don't understand the terms" is not an appropriate response to a customer complaint. It's patronizing and offensive.
If you were a reputable company, you would clearly place your terms upfront, to allow people to choose whether your service is right for them or not. Get it together, Spokeo.
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Link to this review
Dear Stephany S.,
I'm sorry to hear that you were not aware of our search quota limit and hope to assist you in whatever way possible. All of our Premium Content is under a search quota limit. This implementation will not only ensure that your email searches continue to remain smooth and quick, but also will allow us to add more supported networks into our database in the future. This term is made very clear on our payment page, as it is included in the disclaimer which has to be agreed to before the purchase is processed. To ensure that our payers are aware of this, we even provide the link for the Plan Specification as part of the disclaimer.
I wish to point out, however, that your account's search quotas reset automatically every month, providing you full, comprehensive access again thereafter (unused searches will not roll over). Also, please note that all searches count towards your quota, even those that provide little or no results. For this reason, I recommend that you keep track of your searches regularly and consider upgrading your account if you require a higher search plan. You can view your search quotas by clicking “Account” and selecting “Usage” from the drop down menu.
Please contact our support team at support@spokeo.com with mention of this complaint, and our representatives will be happy to resolve any issues you may have.
Sincerely,
Spokeo
9/10/13
9/4/13
This is A SCAM!!! Stay out of it. You can't easily shake them off. Once the trial ends they continue to charge you premuim fees.
IT IS A SCAM!!!!!!!!!!!
Votes (0)
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Link to this review
Dear Jeff S.,
I'm sorry to hear that you were not aware of our subscription terms and certainly wish to help you resolve the issue. When selecting our Single Search plan that provides you with free Premium access for 7 days, if your trial is not canceled within 7 days, a 1-month recurring subscription fee will be charged.
Spokeo is a People Search Engine, providing premium access to members who wish to perform name, phone, email or username look-ups. Since this type of Premium Content is only available through subscription-based plans, accounts will automatically renew if left active. This is to prevent any service interruption. We do try to make this very clear on our payment page by including it in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. I do apologize again if this was unclear in any way.
Please contact our support team at support@spokeo.com with mention of this complaint, and our representatives will be happy to resolve any issues you may have.
Sincerely,
Spokeo
9/6/13
8/30/13
Numerous hidden fees and "trial" subscriptions that you can't cancel even when you try to do so. Calls to customer service to cancel the subscriptions don't result in charges stopping. May also automatically sign you up for other "partner services" like "ID Theft" that you didn't order, are not worth anything, and again cannot be cancelled.
Votes (0)
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Link to this review
Dear Jim W.,
I apologize if you had trouble cancelling your Spokeo account. If you need further assistance, please contact our support team at support@spokeo.com with mention of this complaint, and our representatives will be happy to resolve any issues you may have.
Sincerely,
Spokeo
9/6/13
8/28/13
I AM GLAD I READ THE REVIEWS BEFORE GIVING THIS SITE MY MONEY COMMENT AFTER COMMENT SAYA THE SAME THING THIS SIT IS A FRUAD AND IS TAKING YOUR MONEY STAY AWAY FROM SPOKEO.COM SAVE YOUR MONEY READ THE REVIEWS AND USE COMMON SENSE DON'T YOU SEE THE TRICK YOU USE YOUR CREDIT CARD TO GET A PERSONS INFORMATION THEIR EMAIL OR A PORTION OF THE INFORMATION COMES UP THEN AFTER THAT PAST OR FALSE INFO COMES UP WHEN THEY GET CAUGHT OR SOMEONE WRITES A COMMENT ABOUT THEIR BAD EXPERIENCE THEY WANT YOU TO COMPLAIN TO THEM PRIVATELY THEN THEY OFFER YOU ONLY 1/2 OF A REFUND WHAT A SCAM SPOKEO YOU HAVE BEEN EXPOSED LEAVE THIS SITE ALONE STAY FAR AWAY OH YEA ONE MORE THING THEY WERE HIT WITH AN 800,000.00 FINE DO YOUR OWN RESEARCH ON THIS SITE BEFORE YOU BUY
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Link to this review
Dear CC L.,
Spokeo showcases the power of information aggregation, as the data is gathered from a multitude of different sources, such as social networks, public records, phone listings, marketing surveys and more. We also organize the information so that it makes sense for you, as a user. However, machine aggregation has its limits. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. We are only as good as our sources, and our engineers are working hard on new algorithms to improve our data accuracy.
Regarding our subscriptions, Spokeo is a People Search Engine, providing premium access to members and because this type of Premium Content is only available through subscription-based plans, accounts will automatically renew if left active. This is to prevent any service interruption. We do try to make this very clear on our payment page by including it in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. I do apologize if this is unclear in any way.
Sincerely,
Spokeo
9/6/13
8/27/13
This site is a total scam! Just spent $2.95 and got nothing! You do not get the name of the telephone number owner you just get ripped off.
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Link to this review
Dear Ripped O.,
I'm am very sorry to hear that our service did not meet your expectations. Our phone listings typically can provide more information. However, certain numbers are simply not found in our phone directory and may not yield full or accurate results.
Our Terms of Use states clearly that we are a People Search Engine, and do not create, maintain or modify any of the information you see. Instead, this information is gathered from a multitude of sources, such as social networks, public records, phone listings, marketing surveys and more. For this reason, we cannot guarantee full or accurate information for every name, phone number or email address you search for, as the results vary so much from person to person. We are only as good as our sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
Please contact our support team at support@spokeo.com with mention of this complaint, and our representatives will be happy to resolve any issues you may have.
Sincerely,
Spokeo Customer Support
9/6/13
8/26/13
I would rate it negative stars if I could. I paid for a search just to get a phone number for someone and the number they provided is out of service! This service stinks.
Votes (0)
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Link to this review
Dear Dee B.,
I'm sorry to hear that our service did not meet your expectations. Our phone listings typically can provide more information. However, certain numbers are simply not found in our phone directory and may not yield full or accurate results.
Our Terms of Use states clearly that we are a People Search Engine, and do not create, maintain or modify any of the information you see. Instead, this information is gathered from a multitude of sources, such as social networks, public records, phone listings, marketing surveys and more. For this reason, we cannot guarantee full or accurate information for every name, phone number or email address you search for, as the results vary so much from person to person. We are only as good as our sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
Please contact our support team at support@spokeo.com with mention of this complaint, and our representatives will be happy to resolve any issues you may have.
Sincerely,
Spokeo
9/6/13
8/24/13
I paid for a single phone listing and opted for a 7 Day Free Trial upgrade. The information I got was relevant, but when I cancelled the trial to be sure I wouldn't be rebilled, they started to restrict search results so that all information was no longer available. It told me I would continue to have full access through the trail period - LIES!
Votes (0)
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Link to this review
Dear David C.,
Once your 7-day trial subscription has been cancelled, you are only granted limited access because you are no longer a subscriber to our service. However, you still have full access to the original single search you purchased. I do apologize if this was unclear when you signed up.
Sincerely,
Spokeo
9/6/13
Dear David C.,
Please contact our support team at support@spokeo.com with mention of this complaint, and our representatives will be happy to resolve any issues you may have.
Sincerely,
Spokeo
9/9/13
8/21/13
I am still on hold after 55 mins now. I paid the fee to have a number looked up and it took me in circles to put my credit card ino in AGAI, so i figured I'd just call the 800# provided and they would explain to me something that i may be doing wrong..........WELL THEY N-E-V-E-R ANSWERED!!!!!!!!!!!!!!
Votes (0)
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Link to this review
Dear Tammy B.,
We apologize that you have not been able to get in touch with us and wish to help you with accessing your account to get the results you are looking for.
Please contact our support team at support@spokeo.com with mention of this complaint, and our representatives will be happy to resolve any issues you may have.
Sincerely,
Spokeo
8/26/13
8/18/13
I paid for a reverse phone look up. They took my money. They provided zero information just a link to try to trick me out of more money. I called. They told me my credit card didn't go through. When I replied that I had a receipt in my email, they put me on hold and never came back. Complete and total scam. DO NOT USE.
Votes (0)
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Link to this review
Dear J M.,
I'm sorry to hear that our service did not meet your expectations. Our phone listings typically can provide more information. However, certain numbers are simply not found in our phone directory and may not yield full or accurate results.
Our Terms of Use states clearly that we are a People Search Engine, and do not create, maintain or modify any of the information you see. Instead, this information is gathered from a multitude of sources, such as social networks, public records, phone listings, marketing surveys and more. For this reason, we cannot guarantee full or accurate information for every name, phone number or email address you search for, as the results vary so much from person to person. We are only as good as our sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
Please contact our support team at support@spokeo.com with mention of this complaint, and our representatives will be happy to resolve any issues you may have.
Sincerely,
Spokeo
8/19/13
Dear J M.,
As suggested in our previous message, please contact us directly so that we can locate your account, address your concern regarding the partial refund and rectify the issue. As we do not want to discuss your account details on public forums, I have sent you a private message so you can correspond privately. Thank you for your patience, and again I apologize for the inconvenience.
Sincerely,
Spokeo.
8/26/13
8/16/13
SCAM, Garbage, JUNK, CRAP, Stay AWAY! The information I PAID for was no greater than the free stuff that pops up to entice you to try it. I looked up people I whose current info I had to see if ANY of SPOKEOs was current. It was NOT! I feel so deceived. I had immediately canceled the automatic re-subscribe out of habit. But now I see that the auto re-subscribe should have been a hint the site was junk. If your site is good people will re-up themselves, sites should not have to try sneak that agreement in there. If SPOKEO is ranked 3rd amongst all the people finders then maybe all of them are worthless.
Votes (0)
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Link to this review
Dear Matthew H.,
I'm sorry to hear that our service did not meet your expectations. Spokeo showcases the power of information aggregation, as the data is gathered from a multitude of different sources, such as social networks, public records, phone listings, marketing surveys and more. We also organize the information so that it makes sense for you, as a user. However, machine aggregation has its limits. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. We are only as good as our sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
Sincerely,
Spokeo.
8/19/13
8/6/13
Ripoff! Their information is out-of-date, incorrect, or "not available." I paid $39.95 for a year's subscription and the next day contacted them to ask for a refund because the info was so bad on every search. They explained their "no refunds" policy but did offer to give me $15 back. Don't waste your money!
Votes (1)
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Link to this review
Dear Webbie E.,
I'm sorry to hear that our service did not meet your expectations and you are unhappy with our refund policy.. Spokeo showcases the power of information aggregation, as the data is gathered from a multitude of different sources, such as social networks, public records, phone listings, marketing surveys and more. We also organize the information so that it makes sense for you, as a user. However, machine aggregation has its limits. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. We are only as good as our sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
Please contact our support team at support@spokeo.com with mention of this complaint, and our representatives will be happy to resolve any issues you may have.
Sincerely,
Spokeo
8/15/13
Dear Webbie E.,
As suggested in our previous message, please contact us directly so that we can locate your account, address your concern regarding the partial refund and rectify the issue. As we do not want to discuss your account details on public forums, I have sent you a private message so you can correspond privately. Thank you for your patience, and again I apologize for the inconvenience.
Sincerely,
Spokeo.
8/19/13
7/31/13
This site is a complete ripoff!! I was trying to confirm a call came from the Veterans Administration and paid my fee. It came back with ABSOLUTELY nothing except that the call came from Orlando, Fl.
Votes (1)
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Link to this review
Dear John D.,
I'm sorry to hear that our service did not meet your expectations. Our phone listings typically can provide more information. However, certain numbers are simply not found in our phone directory and may not yield full or accurate results.
Our Terms of Use states clearly that we are a People Search Engine, and do not create, maintain or modify any of the information you see. Instead, this information is gathered from a multitude of sources, such as social networks, public records, phone listings, marketing surveys and more. For this reason, we cannot guarantee full or accurate information for every name, phone number or email address you search for, as the results vary so much from person to person. We are only as good as our sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
Please contact our support team at support@spokeo.com with mention of this complaint, and our representatives will be happy to resolve any issues you may have.
Sincerely,
Spokeo
8/15/13
7/30/13
I signed up a week ago to get an associate's phone number. Because of that I have learned the following:
--My associates listed phone number was for an unrelated business.
--My own personal phone number is one that I gave up 15 years ago.
--My next oldest brother is a female, and lives a mile away from his actual address.
The data here is absolute garbage.
Votes (1)
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Link to this review
Dear Dave M.,
Thank you for your feedback.
I'm sorry to hear that our service did not meet your expectations. Our phone listings typically can provide more information. However, certain numbers are simply not found in our phone directory and may not yield full or accurate results.
Our Terms of Use states clearly that we are a People Search Engine, and do not create, maintain or modify any of the information you see. Instead, this information is gathered from a multitude of sources, such as social networks, public records, phone listings, marketing surveys and more. For this reason, we cannot guarantee full or accurate information for every name, phone number or email address you search for, as the results vary so much from person to person. We are only as good as our sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
Please contact our support team at support@spokeo.com with mention of this complaint, and our representatives will be happy to resolve any issues you may have.
Sincerely,
Spokeo
8/15/13
7/30/13
I gave them my credit card info, realized I was working with crooks, and they would not allow me to get to the screen with the info on it, so I could erase it.
Votes (1)
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Link to this review
Dear Elise D.
At Spokeo, we take your privacy concerns seriously. While our search results show only publicly-accessible information gathered from hundreds of public sources, such as phone books, marketing surveys, business sites and more, we understand that you are concerned about the information shown in our search results, and allow all users to opt out. This can be done by clicking on the Privacy link located in the bottom of our home page. Once on this page, please click on our "Opt-Out Form" located at the bottom of the page which will take you here: http://www.spokeo.com/optout
To Remove Phone/Name/Email/Username Listings:
1. Locate the listing you want removed by clicking on the exact profile based on the physical address
2. Copy the URL (please see under Troubleshooting, Incorrect URL for more on obtaining the correct URL)
3. Click on the Privacy link located in the bottom of our home page and click on the "Opt-Out Form" which will direct you here: http://www.spokeo.com/optout
4. Paste the URL
5. Provide your email address (this acts as a verification process for the confirmation to be sent to your Inbox)
6. Type in the Captcha Code (type the code exactly as you see it)
7. Check your Inbox for the confirmation email, and click on the link at the bottom to complete the removal process.
If you encounter any difficulties, we can also help you remove the listing(s) here via email if you provide the details of the listing(s). To ensure that we do so accurately, please kindly provide the URL of the listing(s) you wish to remove.
How To Obtain The URL:
The URL can be found in the address bar located at the top of your browser. For Name Listings, make sure you locate the profile by narrowing the city and state and clicking on the exact profile. The URL should look like one of these examples:
Name Listing: http://www.spokeo.com/search?q=John+Doe#California:1234567890
Phone Listing: http://www.spokeo.com/reverse-phone-lookup/search?p=2345678901
Email Listing: http://www.spokeo.com/email-search/search?e=johndoe@email.com
Username Listing: http://www.spokeo.com/username-search/search?u=johndoeIf you are encountering difficulties, feel free to email the URL(s) of the listing(s) that you'd like removed, and we'll be happy to assist.
Sincerely,
Spokeo
8/15/13
7/28/13
HUGE SCAM! They take your money every month even if you have already stopped the subscription. Super mad. Also, No useful information AT ALL!
Votes (1)
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Link to this review
Dear Julie D.
I'm sorry to hear that our service did not meet your expectations. The charges you see after the Spokeo cancellation, seem to be for a service offered by Identity Protection. Identity Protection is an identity theft protection provider and offers 30-day free trials. You may have activated their services through their promotion on our website.
Please contact our support team at support@spokeo.com with mention of this complaint, and our representatives will be happy to resolve any issues you may have.
Sincerely,
Spokeo
8/15/13
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Spokeo I. [Spokeo Rep] Dear Dave,
I'm sorry to hear that our service did not meet your expectations. Our phone listings typically can provide more information. However, certain numbers are simply not found in our phone directory and may not yield full or accurate results.
Our Terms of Use states clearly that we are a People Search Engine, and do not create, maintain or modify any of the information you see. Instead, this information is gathered from a multitude of sources, such as social networks, public records, phone listings, marketing surveys and more. For this reason, we cannot guarantee full or accurate information for every name, phone number or email address you search for, as the results vary so much from person to person. Spokeo's data reflects that of the original sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
Please contact our support team at support@spokeo.com with mention of this complaint and our representatives will be happy to resolve the issue.
Sincerely,
Spokeo