Soufeel

Item showed up well after the original delivery date. After talking with customer support their reason was for quality control. Item showed up broken with pictures out of order. Customer service is terrible.

It is not made carefully. It does not look as shown in the website advertisement. The wire, glue and microchip spoil the look. It could have been hidden behind photos. And the photos themselves are not symmetrical. This product is sold everywhere, in all marketplaces. But I thought it would be neater here. I was wrong.

Placed my order on 4-29, and paid for expedited shipping to have it here in time for mothers day. I still have not received my order and trying to contact their customer service has only gotten me a bunch of bogus about import restrictions and taxes. I get things take time but it should have been delivered over a month ago and they continue to tell me to just wait for my package. Absolutely atrocious. Do not give these people your money. I've canceled the credit card and contacted my bank about the charge for an order I never received.

I purchased the wood revolving picture well over a month ago and the package never arrived. I visited the website to submit an inquiry and the page it brought me to was a video of "Loading..." which would run forever. It would never direct you to the submit an inquiry page. SCAM! Do not purchase.

Ordered a Mother's Day gift over 6 weeks ago and there is still no sign of the order. Customer service is nothing but ChatGPT written, automated responses. Stay away!

These guys don't tell you that products are dropshipped from China. Just echoing what the rest are saying. Do not buy from these scammers.

They trick you into thinking that your order would be delivered by a certain time then once you order you receive info that it will be delayed. Then they ask do you need it sooner only to tell you no. I can't cancel the order because it's basically personalized. They ruin the gift idea because of the delay in time. I want my money back but I'm stuck with receiving something I don't want and it won't deliver until two weeks after the special occasion. DO NOT ORDER UNLESS YOU ARE FINE WITH RECEIVING SOMETHING 2 MONTHS LATER ‼‼‼

WORST EXPERIENCE EVER. SO I PLACED AN ORDER FOR A VALENTINE'S DAY PRESENT 3 WEEKS PRIOR THINKING THEY SHIP FROM THE US IT WILL GET HERE ON TIME TO SURPRISE MY NEW GF, I HAD PREVIOUS USED THEIR SERVICES A YEAR PRIOR FOR MY EX GF SO FOR THE NEW ORDER THEY SENT IT TO THE EX GF'S HOME AND NAME, AND I REALIZED TOO LATE, SO WHEN I CONTACTED THE SHIPPING COMPANY AND UPDATED IT, THEY CONTACTED THEM AND RECHANGED THE SHIPPING ADDRESS. THEY DELIVERED IT 2 MONTHS FROM ORDER DATE. I DISPUTED ON PAYPAL BUT PAYPAL FAVORED ON THEIR END SINCE THE ITEM WAS SHIPPED AND DELIVERED, AND DIDN'T CARE IF IT WAS TO THE WRONG ADDRESS. WILL NEVER USE THEIR SERVICES AGAIN! I CAN'T TELL YOU HOW MANY TIMES I HAD TO TELL THEM THEIR MISTAKE BUT NO OWNERSHIP.

Was guaranteed delivery well before Christmas! It's Christmas Day and not only is it still not here the delivery service claims to have made several failed attempts which is a lie! I've been here all day everyday and my camera can even prove that! To rob people during Christmas you should face a firing line

I ordered two items on December 13,2024 and was lead to believe they were "standard" shipping for Christmas. It's now January 11,2025. After NUMEROUS emails back and forth and automated emails telling me my order is undeliverable I have requested a refund. If your gut says it's a scam, it probably is. I'm out the € and look like a fool with my Mother inlaw as they were gifts for her. In addition, they sent us on a wild Goose chase looking for thisnfor 2 weeks. They said it was here and to contact our local provider. We went to our bpost location, parcel lockers, and a private delivery business. AND we called a number they provided multiple times ( which no one answered of course)
I've attached correspondence. I started messaging them on December 28th, 2024.
REALLY BAD experience. 👎

Utter garbage customer service and business
Paid for an order a full week before the 23rd of December as it was a gift for my 90 year old grandma, it has still not arrived and now the inept customer service is talking about charging me 30% to refund me. I have said no twice on 2 emails, and they have proceed to suspend my order. Truly truly garbage company.

Not worth it at all 👎 The picture area is very tiny and it's impossible to see it clearly with a naked eye. Also, looks not like on the website: on the website the picture area is like 5 times bigger. Looks cheap.

Do not purchase from them. You will not receive your order and you will not receive a refund. They prey on people who want to buy thoughtful gifts and never deliver.

I ordered 4 of the viewmasters to give as Christmas gifts. 2 of them do not work correctly, you cannot click and make the picture turn, they keep getting stuck resulting in the picture disc getting ripped. The other 2 have people cut out of the
Picture or heads cut off, even though I made sure the picture fit exactly into their specifications when adding them. I am now waiting for a response from the company. I will update my review once I receive the response.
Have gone back and forth over the last 10 days and the finality is, they want to send me replacement picture discs(2) even though all 4 are crap, they've gone ahead and produced them anyway and if I decline
They now want almost $30 from me for a restocking fee. I asked for a refund before I
Was informed they had remade the products
because they are now no good to give as
Christmas gifts but had no response to that
request. I have informed my credit card that
I want to retract the payment minus the
Express shipping that I paid extra for
Because I figured they did spend the money
To ship, but asking for a restocking fee if I
Refuse the products is laughable.
Learned the hard way not to purchase from this company.

Placed an order and had a small error contracted then right away and they said they're unable to do anything to the order. I had to cancel the order and pay a restocking fee which was 25% of the order total. Will never order from this company again! STAY FAR SWAY FROM THEM!

I ordered beginning of December and mid December I received an empty box. I know that mistakes happen so I contacted customer service for them to tell me they could get another one out and I would receive it in around 20 days due to needing to make another one and get it shipped out. I let them know that this was a gift and it will now not be received in time. I asked for a full refund. They told me that manufacturing is costly and that they would only give me a refund of the product and not for the product, shipping, and insurance that I paid for. They are telling me that I am losing $15 for receiving an empty box in the mail which is clearly not what I ordered. This is asanine to pay partially for something I never received. They can't even prove that it was ever made. There's no mock product of what I ordered, nothing. I can't call and I only receive emails from a customer service representative at around 3am. It takes a day for each correspondence. I've ordered from here before and did not have an issue but I will never order from here again due to needing to pay for their mistakes.

Takes so long that you think you got scammed, just to get a subpar item that's comparable to Wish or temu. Yes it's cost is less then the real deal items but totally not worth the cost.

Where to start. Typically when you buy something from a vendor if there was an issue with your order they will work with you to make it right.

In this case, I miscalculated on the sizing, and when asked if I can return the incorrect size for a refund as I'd already purchased the correct size, I was told I'd assume responsibility for shipping the item back.

Not to the US Hub, but to the original factory in China. This would have been well over $100 worth of shipping to get a $40 refund.

So instead I'll be keeping both bracelets and just reselling the one that is too small at a loss.

Additionally we are already starting to notice tarnishing on the "sterling silver" charms.

Overall poor experience, with a long wait time between initial order and actual delivery.

The one thing I can say was positive is that the charms are universal, so I can buy from any other reputable online shop and they will still fit those bracelets or additional charms.