SmartBuyGlasses CAReviews 140

I recently purchased prescription sunglasses, pretty straightforward purchase. I receive the shipment and the glasses come with clear lenses. I respond explaining this was not what was ordered. After much back and forth and the company blaming me for the error, saying i had not selected tint they asked me to return them for a refund at my cost, $ 60… I then responded with a photo of my glasses and get this,, the actual tinted lenses that were sent within the package that were also sent. So they sent me frames with clear lenses and the sunglasses lenses seperately within the packaging and blamed me for the error when it was clearly the error of the company, the response, silence. I have purchased glasses online without issue, this experience has been beyond terrible and would not recommend this company and if I could give this review zero stars I would, beyond disappointing.

My Tom Ford frame didn't fit as expected, and I had to pay over $30 for returning them. This is my first and last time of dealing with them

I went to my sons eye doctor follow up and he told me that smartbuyglasses should let people know that the pupil need to be in a specific point in the glass and that this can only be correctly mesure with the right instrument.

So thanks to this I need to pay for lents I already paid for!

This for me it not ok! We cannot trust them witth our prescriptions.

They did everything they needed to do in order to contact me ( Text, email and call) to ensure they had my correct order and that the sizing was correct. They to the time to inform me every step that was being taken via email.

There's no sunglasses store like Smartbuyglasses I will always buy my sunglasses from smartbuyglasses

Good price, best product! Only the delivery time is a little long. The importe point to mention is we can try the product on the web site, it's amazing!

It cost me 22$ to return the fake designer sunglasses that arrived from Hong Kong. Very disappointed that a.ca webpage sales Chinese copies of designer sunglasses to Canadians pretending they are authentic…

Everything looks like it's in stock and they allow a customer to buy and pay …… then they go " Source " the glasses … takes weeks and they always back order …. Do not buy from https://www.smartbuyglasses.ca
Bait and switch…..

Return process not valid. Non workable links and vague customer support with references to "a dedicated team member" addressing the issue. Glasses shouldn't be this difficult to return if SmartGlasses.ca are a genuine and reputable company dedicated to customer service and products satisfaction.

Do not order frames from SmartBuyGlasses. I tried to make a return and the customer service is AWFUL. I didn't get returned for my entire return and they have made me repeat myself to multiple reps, all of which asked me the same questions before passing me to someone else. There was clearly a processing issue with my return, but instead of taking responsibility for it, they asked me for photos (!) of the box I returned. I am out more than $700 and have little hope of ever getting my money back.

Bought a pair of in-stock sunglasses only to be emails the next day that the item happens to be unavailable and must take weeks to be ordered from the manufacturer. This is total bait and switch. Now that they have my money I'm SOL. Do not buy from these scammers!

What an amazing company this place is. My glasses are perfect. The whole experience was amazing. I cannot recommend this website enough.

After waiting past the 7-10 days for my order, I chatted with a customer service rep. She said my order was on hold because they didn't have my PD which I sent twice with the original order. She then came back and said that the order was completed on July 14th (chat attached) but didn't know why they had not shipped. I then received an email from the customer service person saying that they didn't have my PD. I sent it twice more but still don't have my glasses.

Update - Received my glasses but there is more...
After receiving my glasses they seemed a bit off, blurry in sections. The prescription was the same one I usually wear but I figured I should wear them for a while and see if my eyes will adjust. After 3 weeks I notified SmartBuyGlasses customer support and they said to explain the problem so I said there are areas that are blurry. They said I should wear them for a couple of weeks and I stated that I have been wearing them for 3 weeks and the problem is still there. They then told me that if I cannot describe the problem more specifically to the optometrist that they would not be able to refund them and I would have to send them back on the 100-day return policy (where you pay for shipping) which I argued several times. They then gave me a return number that would expire in 7 days so I had to ship them express that same day to get them there on time which cost me almost $40. After 2 weeks and several more emails, they finally gave me a refund for $35 less than what I paid. Now costing me $75 and still no glasses.

I finally went to Len Crafters and paid the premium price which was $200 more than SmartBuyGlasses plus the $75 for my bad mistake of buying from SmartBuyGlasses. The new ones are absolutely perfect and actually look different than the same Tom Ford models I received from SmartBuyGlasses.

BTW - the response from them saying they will help but I didn't provide order details is also wrong. I uploaded my full order on this site and they called me.

They are quick to take you money. After three weeks and numerous emails I was told they cannot install polarized lenses into a full frame rim. 3 days later still no pending refund on my credit card. If the the price is to good to be true you know why.

I will never ebver buy fo this ae agai. It took a month to recived them to find the progressive lens were made to high and should be lowered. They would not let me keep them untill a replacment was sent as I had broken my prior sunglasses. They want me to return and wait another month unexceptable! And not to mention myglasses were full price to have lens not made right! $243 down the drain.

Please stay away from the company. They are total fraud. Orders are never shipped and they give stupid excuses all the time. They should be banned from internet.

My first time buying my contact lenses that i could afford, i thought the prices were good... was going to order monthly... so excited til I got hit with a Duty charge. HARD to understand especially when they say they areva Canadian Company. This is A Lie. Sounds like a scam... And nooo where was I warned about having to pay a heafty duty fee. So upsetting... Wrong on their part... I should of had a choice... and it's impossible to get a hold of them. Very frusting. Save your money buy elsewhere more legit and honest!
Melodie

Terrible experience. I ordered my contact lenses online correctly. I would receive and email that my order did not match the prescription. I was advised to re order. I took a picture of my order. I once again received an email that " my order did not match the prescription. They emailed me a " copy" of my order( I did not match my order at all- screenshot to prove it. My CC was charged again and again…. Do NOT order from this website…..

Bought my Oakley glasses on line from Smartbuy glasses last week. The online customer service contacted me immediately after receipt of order to inform me of the process. I did originally order 2 pairs but the Hugo Boss were unfortunately out of stock. The oakleys arrived early and are 5 star. They were 1/2 the price buying on line versus buying the same pair in Calgary. My only gripe is that the Smartbuy website still has the Hugo Boss glasses advertised even though they don't carry them anymore.