I placed an order for prescription glasses over a month ago from smartbuyglasses.ca and have STILL not received them despite being quoted 5-14 working days. I was originally very excited to have found such a good deal online for the glasses I'd been wanting for a few weeks.

After placing the order and waiting a few weeks for the glasses to arrive I began to wonder what the delay was. I called their 1-800# approx. 25 times and have NEVER ONCE got an answer from them. Their website said that they were waiting the confirmation of my prescription (although this was never requested from me). I sent it to them by email and asked for a status update.

I have finally been receiving some email traffic from their "service manager" who says the package is en route and should arrive anytime. She (Anna) says the courier company will call me before delivery. No explanation for the lengthly delay other than blaming their supplier. She did offer a whole 5% off the cost of the frames and indicated this would be processed within 2-3 days on my credit card (over a week later, still hasn't happened).

The courier company they use does not have a phone number in North America (Asia and Australia only) so you can't get a hold of them either. I've tracked the package online and apparently it was delivered to me yesterday although no such thing happened. Now I'm stuck with NO way to contact Smartbuyglasses.ca or the courier company and no product. The service has been absolutely AWFUl from start to finish and I'm beginning to doubt whether the entire company is just an online scam. DO NOT BUY from Smartbuyglasses.ca!

Ok so here are my PROBLEMS with this company. I wrote many emails and customer service doesn't seem to be moving....

1) I received my Ferragamo glasses. WOW seriously? You are going to tell me that these are authentic (and I was told by customer service in an email) even though that their is no authenticity certificate? I asked for an address to return them and after 4 emails I still don't have it even though Jerome from customer service took the time to copy and paste the return policy (which to me really is extremely misleading....big letters ''SmartBuyGlasses 100% Satisfaction Returns Guarantee'' and then in small letter EXCHANGE...in what world an exchange is a return?). So still no email with an address and its been 5 days since the 1st email asking for a return address.

2) I was supposed to get a 10 % discount. I got confirmation (twice) saying that it will be applied and that I will see it on my Visa statement. After 2 email confirmations fro, Jerome again...guess what still no credit!

What a sham. I might as well throw my glasses in the garbage as I cannot even sell them on ebay since I do not believe they are real! If you have a choice DO NOT ORDER from them.

My glasses order was processed and received very quickly. Glasses were at least $100 less expensive than any competitor's website. Many online competitors did not stock the brand or model at all because it was in season. I saved $300 from what I would have paid at my optician. My only comment is that when emailing back and forth with customer service, I communicated with several individuals who had, at best, a beginner to intermediate command of the English language.