Nadia V.’s Reviews of SmartBuyGlasses CA & more

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Eyeglasses

4/14/24

I went to my sons eye doctor follow up and he told me that smartbuyglasses should let people know that the pupil need to be in a specific point in the glass and that this can only be correctly mesure with the right instrument.

So thanks to this I need to pay for lents I already paid for!

This for me it not ok! We cannot trust them witth our prescriptions.

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SmartBuyGlasses S. – SmartBuyGlasses CA Rep 4/14/24

Hi Nadia,

Thank you for reaching out and sharing your recent experience with SmartBuyGlasses. I'm really sorry to hear about the inconvenience you faced during your son's eye doctor follow-up appointment. It's truly disappointing when expectations aren't met, especially when it comes to something as important as vision correction. I understand the importance of having properly corrected lenses to suit your eyesight. We are committed to ensuring that you receive the correct prescription and a comfortable fit.

Please do not worry, we are open for assessment if there is an issue with your prescription lenses, and we offer a 100-day Return service, you can find more information here: https://www.smartbuyglasses.ch/returns

As we genuinely value your business with us, I will get in touch with you immediately via private message and will help you effectively resolve this issue.

Sincerely,
Elveen