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ShopAtHomeReviews 186

3.1
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ShopAtHome Reviews Summary

ShopAtHome has a rating of 3.1 stars from 186 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ShopAtHome most frequently mention customer service and online shopping. ShopAtHome ranks 1st among Restaurant Discounts sites.

service
9
value
9
shipping
6
returns
5
quality
9
GB
1 review
0 helpful votes
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Everything Okay
February 8, 2024

I'm happy with the service and a price I paid for my fridge freezer.
Delivery on time.
Limited communication but my transaction was fine overall.

Date of experience: February 7, 2024
GB
1 review
0 helpful votes
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Do not buy!
March 17, 2023

Tv stops working after 6months and I'm being ignored with shop at home now i have to go through trading standards

Date of experience: March 17, 2023
Oklahoma
2 reviews
1 helpful vote
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I did a deal for walmart+ membership for $100 Cashback back in *December* 2020. It took a few months to get the cash back accurately posted after submitting a few support tickets. On Feb 16 the money posted and I tried to cash out. My account was then de-activated and a message said this would be reviewed within a month. More than a month went by and I have reached out a few times to no avail.
At this point (May 2021) I think they are a scam. I have no way to reach them, the support email gets zero response.

Date of experience: May 7, 2021
Washington
1 review
1 helpful vote
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Scam! Do not pay out!
January 1, 2021

On 12/9 they had an offer of $100 cash back for subscribing a membership for which I signed up clicking through their link. At one point under my account statement, I can see the activity but it shows $0 pending. After I contacted them, I got some auto reply gibberish and they removed my activity entirely.

Date of experience: January 1, 2021
California
1 review
2 helpful votes
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I shop couple of years ago, in the beginning, they did pay out for small amount when u met the min.
Then I shop some extra transactions, click history and amount posted, after pending period passed. It marked those of my order from 3~4 different website as return order and took my balance out. It really scam and don't be cheated or wasted your time!

Date of experience: March 6, 2020
Canada
1 review
2 helpful votes
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This website is very bad... I clicked the links and did exactly as supposed to and nothing was registered. I used other websites and worked perfectly
I wrote an email to customer service they told me they'll reply in two weeks... in 2 weeks!
They deserve minus 5 stars cuz 1 star is way too generous

Date of experience: November 27, 2019
Algeria
1 review
1 helpful vote
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SCAM... SCAM... SCAM!
SCAM... SCAM... SCAM! I am an avid online shopper/rebate getter, and I have been clicking on SHOP AT HOME's button for over a year. Last month, I got tired of not seeing my rebates, so I complained. My compensation...$. 50
I have make a redeem my 50 dollar cashback to my paypal up 3 days and they did not paying to me and no costumer services respond the scamming peaple the earn money for them selfs they don't paying to the costumers.

I have removed this from my computer and will be sure to tell EVERYONE I know... Facebook, Twitter, LinkedIn, Email... You name it, I will put it up there.

BEWARE! BEWARE! BEWARE!

Shop at home SCAM>>>SCAM>>>SCAM

Date of experience: April 30, 2019
Tennessee
1 review
3 helpful votes
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I've used ShopAtHome for many years not. At first, I never had any problems, then started noticing I wasn't getting credited for my legitimate shopping. OF course you can't argue with them - they win! Then, you have to have a certain amount of money in your account for payout - That's not usually a problem with me. BUT, Swagbucks (for giftcards) and Ebates are both SO much better and the payout percentage is always higher now than SAH. Save your time and move on.

Date of experience: January 20, 2019
New York
2 reviews
5 helpful votes
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ShopAtHome.com will lie and fabricate any excuse to deny legitimate cashback. This happened 2 times. It was not my error, they are just lying scammers who pocket your cashback for themselves and refuse to payout. These crooks should be in jail. There are more reliable cashback sites out there.

Date of experience: January 3, 2019
Missouri
1 review
4 helpful votes
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SCAM... BEWARE
November 6, 2018

SCAM... SCAM... SCAM! I am an avid online shopper/rebate getter, and I have been clicking on SHOP AT HOME's button for over a year. Last month, I got tired of not seeing my rebates, so I complained. My compensation...$. 12.

I have removed this from my computer and will be sure to tell EVERYONE I know... Facebook, Twitter, LinkedIn, Email... You name it, I will put it up there.

BEWARE! BEWARE! BEWARE!

SCAM>>>SCAM>>>SCAM

Date of experience: November 6, 2018
Hong Kong
2 reviews
25 helpful votes
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Never use it agagin!
February 11, 2018

I never received any money back from Shopathome though I have bought many things throught it.So I would never use it again! To be honest, A new site: Dealsgo is better than Shopathome! It really send me the gift card after I review the exercise bands (5 set) I bought! And it also shares amount of amazon promo code.

Date of experience: February 11, 2018
Georgia
2 reviews
14 helpful votes
Follow R F.
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We've used ShopAtHome for more than five years. Initially it was worth the extra hassle to log into their site before shopping, but recently they quit paying for large purchases and use excuses / spiels that it was the retailer's fault or it didn't meet guidelines, etc. I'm sorry, but when we have used the SAME retailer multiple times every year for regular purchases and ALL small receipts under $200.00 get cashback EXCEPT the large purchase receipts with the SAME household products and a few additional items that met guidelines and SHOULD have qualified then we are getting scammed. WHY would we want to keep giving Shop At Home our personal information and buying history to get cash back if Shop At Home isn't going to honor our large purchases that MET the guidelines anymore... Hope they see this review and realize how many people they are losing. We WILL NOT RECOMMEND THEM AGAIN... FYI Shop AT Home don't even bother posting a please contact us comment like you have on other reviews... We have done that, followed all rules, contacted customer service AND the retailer that verified our purchase and you STILL tried to blame it on the retailer... Not falling for it again, you are scamming people and you know it. For those that say this is free $ they get their's from affiliate programs and advertise like we get cash back, but they are becoming unethical when they don't honor our part of the cash back even after purchases met the guidelines. We will be going with OTHER companies from now on.

Date of experience: August 7, 2017
North Dakota
3 reviews
10 helpful votes
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Inconsistent cash back.
February 24, 2017

Sometimes its works and sometimes it doesn't. I didn't get cash back from a large appliance purchase. I was told repeatedly that another site was credited as the originating site therefor it was not their issue. This has happened more than once and generally on larger items. I get the same song and dance that it's not their issue but the suppliers and they can't give what they don't get. I just ordered something in January and had to now file a "wheres my cash back" because it was not credited and I just made another large purchase and tracked the track back to be sure it came from their site so we will see how it ends up but I am not hopeful as this seems to be a regular thing. I have had much better luck with coupon cabin.

RESPONSE TO ANNETTE from Shop at home -- This is Shopathomes blanket response. It does not address the issues your site clearly has. It's obviously a system issue as dozens of reviews state the same issues. Rather than referring people to the FAQ maybe Shopathome should look at addressing the real issues here. Have a nice day!

Date of experience: February 24, 2017
Annette N. — ShopAtHome Rep
over a year old

Lee-Ann,

We are always happy to research missing purchase. However, in the even that a store's tracking records shows an order was credited to another publisher, the order does not qualify for cash back from ShopAtHome.com.

Please refer to our FAQs and terms and conditions for additional details on qualifying purchases. If you have questions, please contact our customer service team.

Thank you,

Illinois
5 reviews
33 helpful votes
Follow TheRealJ C.
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I have earned ~ 5,200 in cash back for the last 7 years, using 6 or 7 different cash back sites, so I know the rules and am always very careful. Please, be careful too when using ShopAtHome as your cash back platform. I have experienced so many problems with them that I stopped using them as my go-to cash back site. Recently, they refused to credit my account for an order placed on Amazon.com. The reason they gave me makes no sense. The more I tried to explain why, the more they argued with me. I think about 1/3 of my clicks are not paid or result in incident tickets. I never experience any issue with Ebates.com for instance. I cannot possibly make mistakes only when I use ShopAtHome.

Should you experience a problem with ShopAtHome, they will tell you that the merchant did not credit ShopAtHome for your order. It's usually the answer they always give. Be suspicious and don't believe them.

Another problem. I contacted ShopAtHome about cash back not being credited, and the customer service rep who dealt with my case/ticket kept arguing with me, spamming my inbox with more and more emails to make his/her point. I have never seen that before. This is highly unprofessional. So disrespectful!

Date of experience: February 24, 2017
Annette N. — ShopAtHome Rep
over a year old

We apologize that we were unable to get your Amazon order credited. However, per our terms and conditions, when a an affiliate store does not credit an order to ShopAtHome, the order does not qualify for cash back. Please note that when the store shows that another channel was credited for referring your order, they will not also credit ShopAtHome.com.

Thank you!

New York
1 review
9 helpful votes
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ShopAtHome.com will payout on small purchases and then when you place a big order they will lie and fabricate any excuse to deny legitimate cashback. This happened 2 times. It was not my error, they are just lying scammers who pocket your cashback for themselves and refuse to payout. These crooks should be in jail. There are more reliable cashback sites out there.

Date of experience: February 7, 2017
Annette N. — ShopAtHome Rep
over a year old

Richard,

ShopAtHome offers cash back when the affiliate store credits us for referring your order. When the store declines to credit ShopAtHome, the order does not qualify for cash back.

We apologize that your orders did not qualify. Please refer to both our FAQs and our terms and conditions for additional information on Qualifying Purchases.

Thank you,

Kentucky
2 reviews
1 helpful vote
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I've been using ShopAtHome since 2013 and they have always sent my check on time and paid back very well. I teach finances and highly recommend them to everyone I meet. Their customer service is great too! Try them, you won't be sorry.
L Murray

Date of experience: February 6, 2017
Texas
1 review
6 helpful votes
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Feels like a scam
February 6, 2017

This is my first time I am using shopathome and I had made purchases for black friday last year. My account was showing that money was supposed to be sent on 1/31 and on 02/02, my account balance went to 0. I checked my paypal account and I dont not see any money transferred from shopathome. I have sent 3 emails to their customer service and have a ticket open but I get only a standard answer that they have transferred the money and I should contact paypal. They would not provide any transaction id or any other information, which should be given if they had really credited my paypal account. I have contacted paypal and they do not see any incoming transaction from shopathome. This leads me to feel and think that this is just a scam. I have used other cashback sites like ebates and have had positive experiences. I would advise others to stay away from shopathome

Date of experience: February 6, 2017
Pennsylvania
2 reviews
7 helpful votes
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I had two large click thrus that I made sure were done properly for Vividseats, and shopathome.com refused to credit me for either of them. And provided 0 evidence of why I shouldn't have received it.

Date of experience: January 7, 2017
Annette N. — ShopAtHome Rep
over a year old

Hi G!

Thank you for posting your comments. We apologize that your order did not qualify for cash back. Please see our response to your service ticket, as we have provided additional details about how your order was researched with the store.

Please be sure to review our FAQs for information on how purchases qualify for cash back rewards.

Thank you,

New Mexico
1 review
2 helpful votes
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I just got lucky and find this site one day, I saw they had many of the stores I shop at and with discounts and to my surprise they sent me a check! I was so happy and so was my husband, ha. I always start my shopping with ShopAtHome. Thanks, Kimme

Date of experience: January 1, 2017
Annette N. — ShopAtHome Rep
over a year old

Hi Kimmie!

Awesome to read that you are saving with your ShopAtHome.com cash back rewards! We offer terrific cash back all year long, so be sure to continue starting your online shopping trips with ShopAtHome.com!

Happy New Year!

Tennessee
1 review
1 helpful vote
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There's nothing to lose.
November 1, 2016

Their check mailing schedule is a little confusing, but you get money here and there. Just be sure to shop through the site. It's not like you're paying for it; you're not buying from them. You get back some of the the money you're gonna spend anyway. Shop, and forget about it - surprise in the mail.

Date of experience: October 30, 2016
Annette N. — ShopAtHome Rep
over a year old

Hi Pam!

We are super happy to hear you are earning cash back rewards with ShopAtHome.com. If we can help answer any questions about our payout process, please contact our customer service department here: http://www.shopathome.com/help and they will be happy to answer any questions you have.

Thank you!

About the Business

At ShopAtHome.com, we want to prevent you from missing out on the bigger picture when you shop: an opportunity to earn Cash Back and additional rewards on the purchases you? ۪re already making. At ShopAtHome.com, we? ۪ve developed a powerful shopping solut...


shopathome.com
Founded in 1986