SANRIOReviews 77

Lost package, even stated by UPS as being lost & never arrived. They won't issue a refund. Lied about working on the issue, until I reached out to UPS myself. Had to dispute the charge.

I did not receive my cinnamon roll, backpack, the little little cinnamon backpack for my granddaughter. I did not receive a tracking number for this package. I received something by email stating that it was delivered. It was not delivered. I still don't have it I cannot get in contact with the company.

I received today Monday 7/31/2023
3 pairs of Sammrio Shoes which were ordered over a month ago. All 3 pairs were absolutely covered which looks to be rat fesies? Below are pics which is my proof.
I demand a complete refund of my money ASAP approximately $82.00 tax and all.

I order a my melody plush and when it came it was the size of a strawberry I'm very mad and it took so long to come and it was $35 for that I'm very mad
Tip:DON'T ORDER FROM THIS STORE ORDER FROM AMAZON

First time ordering from Sanrio in thanksgiving of 2022. Ordered on Wednesday arrived on Saturday with tracking from USPS. Items came quickly and as described from sanrio.com. Haven't had any of the dilemmas noted by other people.

This website gives you the false hope of becoming one of many Sanrio's "best friends" just to make you pay an absurd amount of money. But don't worry! If you spend 100 dollars or more you'll get free shipping! What a deal! DO NOT PURCHASE FROM THIS WEBSITE AT ALL!

So I ordered 1 item on Dec 3 2022 a stationary set for my daughter it's her birthday. Well it's already paid for and the status as of now is unfulfilled. Which is load of crock because it was Not out of stock so I emailed the company 2 days ago. No response. So I just wrote another email like 5 mins ago and no response. Oh if u try and get a refund it states in the policy u will not get shipping fees. I'm bout to find a phone number. If I don't hear back asap

Do not waste your time and money with this company, we've been trying for weeks to arrange an exchange on an item. Making daily calls and sending daily emails with no response.

My daughter received a Sanrio night light as a gift, the first time using it with brand new batteries it only took a couple hours for the batteries to explode! I wrote Customer support and they were completely useless. Because I could not prove it was bought off that site, my daughter now has a piece of plastic she can look at! Thanks Sanrio for the piece of junk. What kills me is I've been buying from them since the 70s. All anybody cares about anymore is making money and will do anything to get it! Whatever happened to good old Customer service!

I've been wanting to order from Sanrio for the longest but was hesitant because of all the negative reviews. I decided to finally give it a go and my order was shipped the same exact day it was placed! It only took a few days for it to be delivered which is a huge plus. Also, I wanted to mention that I had a good experience with their customer service. I emailed them a question regarding my order and got a response within 10 mins. Definitely plan on ordering from them some more in the near future!

The delivery itself came in less than a week and I was pretty surprised. However one of the item boxes I ordered came damaged. I also ordered a longuefly purse and it's obviously used, they couldn't even restuff it or make it appear new. It also has a dirty spot that I can't remove and some of the paint of the product is coming off. It's very obvious someone opened this and returned it. Really disappointed since I spent $60 dollars on a damaged item. At that price I expect it to be in perfect condition.

I ordered the Hello Kitty Polaroid 600 camera from sanrio's site, but I became extremely anxious after seeing the horrible reviews they have. However, my experience was great. They shipped my item within 3 days, and customer service responded very quickly. I contacted them for something on a Sunday, and they responded the next day in the early morning. Lastly, they packaged my product nicely with a lot of bubblewrap. The product itself works amazingly as well. Overall a pleasant experience.

So, customer service told me that I could return the second botched delivery in exchange for a refund to the "original form of payment on file", which would be my debit card or paypal. After a couple weeks of waiting, I received 96 cents, as opposed to the $12.30 that I should have gotten. The rest was given to me in the form of another sanrio gift card, I'm assuming (I can't access my sanrio account anymore). This is because the first time they refunded me, they said that they couldn't give me a cash refund and instead gave me a gift card. Looks like this multibillion dollar company can't afford to give me my $12 back! They must really need it!

I bought over $50 worth of items for their promotion because I'm holiday shopping, I thought it would be nice to get the bonus gift to! Just a little container, probably cost them like $5 and when my order arrived, it wasn't there! I emailed them and they said I didn't tick the box, which I never saw a box? And that they can't add it retroactively and it's out of stock anyway, have fun. They are an international company with so many $$$ and they can't be bothered to even offer any amends for this small item? Cheap and crappy. Never buying from there again. They want to scam people into spending more for fake promotions.

Okay so I bough 4 items from the Sanrio store since I truly love their products and characters. However, after reading some reviews here I was getting really worried as to how the following days would proceed with my order.
So I ended up contacting them, and they returned the email later that day telling me that my package was already handed over to be shipped.
The in the following days I actually got my order, it arrived extremely fast! All the products I paid for where inside and they seem of good quality(although it was too expensive anyways).
But I really don't know if I just got lucky, since my experience was extremely good and I am happy I got what I paid for.

They sent a fake product the first time but I had already ordered a second product and they intercepted it and had it returned to them but still charged my card. I sent an inquiry email they said they would respond within a day still haven't heard. Should have researched better before ordering when there is no phone number the bells should have started ringing. It's hard to believe there are people out there that are blatantly dishonest.

I could write paragraphs upon paragraphs of the poor service I've experienced at Sanrio.com.

Prior to the Covid-19 pandemic things were, sadly, just as bad an incompetent.

My guess is that either one solitary person responds to all customer service issues (Sarah F.) OR they use this name as an alias. Either way, their customer service responses are usually very canned/copy paste or, sadly, very condescending and in some cases flat out insulting.

Shipping fulfillment for such a niche market is 7-10 business days. That would be reasonable but with their recent warehouse move it's clear no one actually plans things out to work smoothly as even now after the move the shipping times exceed 10 business days on average. Add the recent Covid-19 pandemic and now they say there is *no ETA* on when orders will be fulfilled... even if they were placed a month ago.

This would be totally fine and reasonable to expect if Sanrio was upfront and transparent about these delays. You always have to come to them to ask for the status of an order. When you do, the responses from Sarah F are basically - wait it out or we can cancel your order.

Also, their website does not readily accept coupon codes given by the company itself when you have clearly had terrible customer service. They acknowledge this but then claim the only way to honor their own coupons is to charge you the full amount and do a refund after the fact. Given how long it takes them to fill orders, would you have high hopes for a speedy refund?

So if things are so abysmal with shipping and customer service why does Sanrio US still continue to stay in business? That's a question for the ages...

It's such a shame as the Sanrio US online store gets a laughable fraction of the products that Sanrio Japan gets. And to add to that we have a domestic branch that can't seem to run what little product they do have effectively.

Hello Kitty and friends deserve better stateside representation.

I placed 8 Orders w/Sanrio during the 2019 holiday season, 2 of my orders arrived on time and the next 4 came at various times, the most recent being March 2020 the last 2 NEVER CAME. They issued an email on January 29,2020 admitting fault they couldn't fulfill orders in a timely manner and for that ALL ORDERS placed between 10/11/19 to 12/28/19 would be refunded including shipping charges. Well I sent a followup email confirming what this email stated and per Sarah F. In Sanrio Customer Service she confirmed I would be refunded. I waited and waited and I was NEVER refunded. When I sent an email detailing the Order#s and amounts and which Credit cards were used, I NEVER heard back from them. I have sent multiple emails and now Sarah F. Doesnt seem to want to respond. Forget calling the phone number they listed on the email, no one answers. I am now having to dispute ALL 8 CHARGES with my credit card companies because that seems to be the only way I can get my money back for the horrendous service this company has given.