I ordered the Hello Kitty Polaroid 600 camera from sanrio's site, but I became extremely anxious after seeing the horrible reviews they have. However, my experience was great. They shipped my item within 3 days, and customer service responded very quickly. I contacted them for something on a Sunday, and they responded the next day in the early morning. Lastly, they packaged my product nicely with a lot of bubblewrap. The product itself works amazingly as well. Overall a pleasant experience.