website thubmnail of RetailMeNot

RetailMeNotReviews 166

1.9
How would you rate RetailMeNot?
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RetailMeNot Reviews Summary

RetailMeNot has a rating of 1.9 stars from 166 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with RetailMeNot most frequently mention customer service, gift cards and third party. RetailMeNot ranks 324th among Coupons sites.

service
24
value
21
shipping
7
returns
6
quality
16
This company responds to reviews on average within 9 days
Maryland
4 reviews
9 helpful votes
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Total scammers. Dont sign up!
April 5, 2025

This company is a SCAM! I activated a 7% hotel reward and booked a room, but the activated deal and reward never appeared. I emailed them numerous times, and they kept saying... just wait. So I did. Finally after 3 months, I contacted them again and they wanted my BOOKING email from the hotel, which was no longer available in Hotmail after 3 months! Hotel cant provide booking date either, only my stay receipt for $342. RMN owes me $24 and scammed me. Im done with them! And you cant cash out any amount under $5. Total joke.

Date of experience: April 5, 2025
RetailMeNot S. RetailMeNot Rep
3 months ago

To evaluate reward eligibility, we do need your booking confirmation that shows the date the reservation was made. We strongly encourage members to save their confirmation emails, as they’re important for resolving any Cash Back concerns. You can reference this information in our Terms of Use.

We sincerely apologize for the inconvenience it’s caused. We appreciate your feedback and are always working to improve the experience for our members. Please don’t hesitate to reach out if there’s anything else we can do to help.

New York
2 reviews
2 helpful votes
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If you want cash back on purchases, do not use RetailMeNot.com! I made numerous purchases using the links on this website, and received emails that the retailers verified my purchases and I would receive cash back in 2 months. I went to the website today and all of my pending cash back was marked $0. When I tried to access a cash back offer, I received an error message stating my account was flagged with suspicious activity that violated the site's terms. It is clear that RetailMeNot.com collects commissions on your valid purchases that you make in good faith through their site, and then they accuse you of wrongdoing to get out of paying you what they owe you. I will take legal action not only to right the wrong that has been done to me, but to help the many others who have been wronged by RetailMeNot.com. Just stay away from this website and use more reputable and reliable cash back sites.

Date of experience: September 4, 2024
RetailMeNot S. RetailMeNot Rep
10 months ago

Thank you for taking the time to share your experience with us, Lee. We sincerely apologize for the frustration you’ve encountered, and we want to assure you that this is not the type of experience we strive to provide our users.

It sounds like there may have been an issue with your account, and we’d like to take immediate action to investigate this further. The “suspicious activity” flag is intended to protect both our users and our system, but we understand how upsetting this situation can be. Please reach out to our Customer Support team at https://help.retailmenot.com/s/contactsupport so we can look into this. We’ll thoroughly review your transactions and the flagged activity and work to resolve this as quickly as possible.

Pennsylvania
1 review
3 helpful votes
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Beware!
July 22, 2024

I purchased items from Walmart after activating a cash back offer. Then I received emails from RetailMeNot saying that Walmart notified them of purchases and they issued pending cash back to my account. For some unknown reason however, all the cash back was deleted and my account was suspended - termed "ineligible." There was no further explanation. I did not return any items and bought them in good faith, believing in the cash back offer, which I now know was bogus.

Date of experience: July 22, 2024
RetailMeNot S. RetailMeNot Rep
12 months ago

Thank you for your feedback, Je. If you have provided the details regarding your account that we requested, we will follow up within 7-10 business days. We appreciate your patience

New York
7 reviews
15 helpful votes
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Like many similar sites of this type, posted purchase discount codes for vendor goods/services at the Retail Me Not site work only about half the time, and there is no guarantee you will ever receive an "activated" cash percentage rebate from RMN either. Any inquiries are treated as if RMN customer service is doing you a favor, or as if you are trying to fraudulently obtain a discount on an activated and verified purchase, (I was told they were addressing a concern of mine as a "One Time Courtesy").
No Joy here, and not worth the time/effort.

Date of experience: January 31, 2024
RetailMeNot S. RetailMeNot Rep
over a year old

Thank you for your feedback, Gary. We understand the frustration of using a coupon that didn’t work. Users and community members post many of the offers listed on RetailMeNot, and at times, a user might share an incomplete or incorrect coupon. We are always happy to review any missing Cash Back Rewards and provide tips to ensure your purchases are tracked automatically. If you have any questions, please don't hesitate to contact our Customer Care team at https://help.retailmenot.com/s/contactsupport.

Illinois
1 review
0 helpful votes
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Stealing cashback
January 23, 2024

Be aware of this website coz their website doesn't register cashback often and you could have use other better sites Rakuten.

Date of experience: January 23, 2024
RetailMeNot S. RetailMeNot Rep
over a year old

Thank you for providing us with your feedback, Pinak. We are sorry to hear that you have not received Rewards for some of your purchases. Our Customer Care team would be happy to investigate any missing Cash Back you may have. Please do not hesitate to contact them at https://help.retailmenot.com/s/contactsupport. They will also provide guidance to ensure your purchases are automatically tracked.

South Carolina
2 reviews
0 helpful votes
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I tried 3 different Krispy Kreme coupons that were "verified" with today's date, 1/2/2024. None of them worked. I made sure I ordered the basic glazed dozen and there were no other discounts. I hate it when supposedly legitimate coupons won't work.

Date of experience: January 1, 2024
RetailMeNot S. RetailMeNot Rep
over a year old

Thank you for your feedback, Diane. We understand the frustration of using a coupon that didn’t work. Users and community members post many of the offers listed on RetailMeNot, and at times, a user might share an incomplete or incorrect coupon. If you have any questions, please don't hesitate to contact our Customer Care team at https://help.retailmenot.com/s/contactsupport.

Massachusetts
1 review
2 helpful votes
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As soon as I start making larger purchases for cashback on your app, my account gets magically flagged for "suspicious activity" and is under a permanent investigation, one for which you can't even provide the slightest inkling as to how someone could even scam you using your own app through their Chrome browser?

And then I'm referred to terms of use that don't even begin to detail any violations for which I could have possibly even been a part of, all while refusing to accept the receipts from the merchant I used to purchase my hotel stays for my vacation?

And you can't even give me the courtesy as a customer to provide some insight into why my account was locked after refusing to pay me for justified purchases and robbing me of the opportunity to earn cashback from one of your competitors who doesn't treat me like I'm some sort of terrorist?

No wonder why your ratings on Consumeraffairs.com and Trustpilot.com are swirling the drain.

What a $#*!ing joke of a company you are. Time to add two more awful reviews at both sites.

Date of experience: November 10, 2023
RetailMeNot S. RetailMeNot Rep
over a year old

Thank you for taking the time to share your thoughts, T g. I apologize sincerely for the experience you have had. Occasionally, an account may be erroneously flagged for suspicious activity by our system. I am pleased to inform you that your account suspension has been lifted. If you have any questions or concerns, please don't hesitate to contact Customer Care at https://help.retailmenot.com/s/contactsupport.

New Jersey
1 review
0 helpful votes
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Scam
October 5, 2023

Retailmenot "lost" all records of my cashback. Now my cashback balance is 0. This is a total scam by the company to save money.

Date of experience: October 5, 2023
RetailMeNot S. RetailMeNot Rep
over a year old

Thank you for sharing your thoughts with us, Solena. We apologize for any inconvenience caused by the issues you are experiencing with your account. We would be grateful if you could get in touch with our Customer Care team at https://help.retailmenot.com/s/contactsupport to help us investigate and resolve the matter for you.

New York
1 review
0 helpful votes
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Not honest
August 24, 2023

As a coupon site they are bias only putting coupons that they make money on by being affiliates. Not honest site any more used to be great.

Date of experience: August 24, 2023
RetailMeNot S. RetailMeNot Rep
over a year old

Thank you for sharing your feedback, Dasha. Our website features both exclusive offers and content submitted by contributors. Submitted offers go through a moderation process to ensure validity, and we have limitations as to how many codes can be shared on one store page. I hope this information is helpful to you.

Connecticut
19 reviews
43 helpful votes
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Used to be good
August 8, 2023

Now I can't view any codes because it wants me to install an app, which I refuse to do. There's a pop up window preventing me from viewing the website. Why do I need an app for everything?

Date of experience: August 8, 2023
RetailMeNot S. RetailMeNot Rep
over a year old

Hi Eileen! We are so sorry to hear that you are having trouble accessing codes. You do not need our App and Deal Finder to take advantage of offer codes. Please click the "No thanks, I want to search for codes," the pop-up will go away and allow you to see all of our offers. If you need any additional assistance, please don't hesitate to contact our Customer Care team at https://help.retailmenot.com/s/contactsupport.

New York
1 review
1 helpful vote
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RetailMeNot's unjustified cashback cancellations inflict an emotional betrayal on customers. It's disheartening when a platform we trust disregards our loyalty without any valid explanation. We deserve transparency and empathy. Let's demand better treatment and consider alternatives that value our satisfaction and trust.

The Retailmenot Team has solved my issue and everything is ok

Date of experience: May 15, 2023
RetailMeNot S. RetailMeNot Rep
over a year old

Thank you for taking the time to share your thoughts. I apologize sincerely for the experience you have had. Occasionally, an account may be erroneously flagged for suspicious activity by our system. I am pleased to inform you that your account suspension has been lifted. If you have any questions or concerns, please don't hesitate to contact Customer Care at https://help.retailmenot.com/s/contactsupport.

California
1 review
1 helpful vote
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Won't Honor Cash Back - Scam
September 23, 2022

My account was "voluntarily" deleted by Retailmenot and now they will not honor my account cash back rewards balance. I had $67 in my account and somehow they "voluntarily" deleted that. They gave no explanation as to why that was. I used the app faithfully for years collecting my cash rebates and they suddenky delete my account with no warning?! This is bull$#*!. Don't use them. There are better apps out there.

Date of experience: September 23, 2022
RetailMeNot S. RetailMeNot Rep
over a year old

Thank you for taking the time to work with our Care team to resolve your account issue, Jen. We are happy that the funds have been restored, and we hope you continue to save with us. We truly appreciate your patience, and if you have any additional questions, please don't hesitate to reach out.

New Jersey
1 review
1 helpful vote
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I have redeemable money with RetailMeNot. However, I have no way to access my funds since I do not have PayPal or Venmo. If I do nothing, RetailMeNot will charge me an annual service fee till my money is depleted. I am not permitted to redeem it through another credit card source, and RetailMeNot claims it cannot issue checks. Hum? I wonder how their employees are paid!

Date of experience: June 27, 2022
RetailMeNot S. RetailMeNot Rep
over a year old

Thank you for taking the time to share your thoughts. You are correct that we offer two convenient ways to cash out Rewards, PayPal and Venmo. We continually look for ways to better service our customers and have shared your feedback with the appropriate teams. If you have any questions, please don't hesitate to reach out to our Care team at https://help.retailmenot.com/s/contactsupport.

Texas
1 review
2 helpful votes
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It is so shocking to me that this company is still around. As others have noted, years and years ago when the company first came about, the coupons actually worked. Now it's seriously a joke. Every single coupon says expired or invalid and those that don't, are just pop ups and/or links to a sale on a website that don't offer any kind of discount. I live in Austin and I have personally been in their offices, have friends that work there, etc. and it is so shocking to me how they are still around. You should see the office. Full-time free barista's, free food galore, 10 free beer choices on tap, fresh grass shots, etc every perk that you could ever imagine (for scammers, *cough* "employees" - not to mention the nicest office I have ever seen, but it is all Rose tinted glasses because clearly it is just a scam site now. It's really a shame. It shows that companies like RMN care more about pop-up ads and advertisements and couldn't care less about their product/services being legitimate (or any kind of quality) it's a complete BS/scam. People that work there that I know personally even tell me that their entire revenue stream is only advertisement and pay per click. They could not care less about actually providing coupons or discounts for their consumers. These are facts not opinions. Shame on you retail me NOT.

Date of experience: June 12, 2022
RetailMeNot S. RetailMeNot Rep
over a year old

Thank you for taking the time to share your thoughts, Anna. We are sorry to hear you had this issue using offers and coupons. We understand the frustration of using a coupon that didn’t work.

Users and community members post many of the offers listed on RetailMeNot, and at times, a user might share an incomplete or incorrect coupon. We do everything we can to validate all content that comes in to ensure we have as many coupons available as possible to help you save money when you shop! If you come across invalid offers, our Customer Care team will be happy to look into them and can submit a request to remove invalid or expired codes. You can reach them here https://help.retailmenot.com/s/.

Florida
6 reviews
29 helpful votes
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I've used RetailMeNot for years. In the past I used to find great promo codes but seems like most of the "codes" these days are affiliate money making links that don't actually link you to the offer/deal/code. Unless there's an actual code being shown, I wouldn't waste my time clicking a link. I do find codes from time to time but they are few and far between these days.

Date of experience: May 5, 2022
RetailMeNot S. RetailMeNot Rep
over a year old

Thank you for sharing your feedback, Jeffery. We would love to learn more about your experience. Please reach out to our Customer Care team at https://help.retailmenot.com/s/.

Louisiana
1 review
1 helpful vote
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Full of fake coupon codes and invalid codes. Was once best site of its kind. I have used site 4 years.

Date of experience: March 6, 2022
RetailMeNot S. RetailMeNot Rep
over a year old

Thank you for taking the time to share your thoughts, Gayle. We value you and will be happy to help if you ever run into offers that aren't working for you. Please reach out to us at https://help.retailmenot.com/s/contactsupport.

Tennessee
1 review
0 helpful votes
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Hate the popups
January 5, 2022

I have used them for years but I must have signed up for something and now I get a popup on everything I try to look at. I have deleted my account but that didn't help. I loved it when I could just go to the site and look for a coupon bur I hate the popups.

Date of experience: January 4, 2022
RetailMeNot S. RetailMeNot Rep
over a year old

Thank you for taking the time to provide feedback, Travis. We are so sorry for your frustration. It sounds like you installed Deal Finder. Our Customer Care team will be happy to assist you! To reach us, please visit https://help.retailmenot.com/s/contactsupport, or for instructions on uninstalling Deal Finder, please visit https://help.retailmenot.com/s/article/How-do-I-install-uninstall-extension. We hope this helps and that you continue to enjoy saving with RetailMeNot.

Michigan
6 reviews
4 helpful votes
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Poor customer service
October 11, 2021

Every time I try to contact customer service via telephone and leave a message no one ever calls you back. It is extremely unprofessional.

Date of experience: October 11, 2021
RetailMeNot S. RetailMeNot Rep
over a year old

Thanks for your review Tye. Our Customer Care team is online based, though all calls left to 512-777-2970 option 4 are returned by either phone call or email within 24 hours. I do apologize if we have missed you, but the best way to get in touch with our Customer Care team is through our help page. Please create a case so we may assist you! Link below.

https://help.retailmenot.com/s/contactsupport

Virginia
34 reviews
150 helpful votes
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Worthless
August 26, 2020

Coupons doesn't work well on buyback websites. It is a waste of time.Its better to use the main retailer websites or other websites for promotions.

This site isn't working and not updated.

Date of experience: August 26, 2020
RetailMeNot S. RetailMeNot Rep
over a year old

Hi T. H. Thanks for your review and feedback. Happy to help if you ever run into any offers that aren't working for you and sorry to hear the site isn't working for you. We'd love to assist you and help you troubleshoot whatever issues you are experiencing. Please reach out to us at https://help.retailmenot.com/s/contactsupport so our Customer Care team can help you.

Washington
1 review
18 helpful votes
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No longer relevant
April 21, 2020

Once upon a time you could go to this site, and attain coupon codes would actually work. In two years now I have no longer been able to get a working coupon code. I will no longer even try its a waste. It is unknown if they actually test there codes, I can only guess not. Wayback this site was a go to spot for shopping. They have been gone for several years now. Adios retailmenot, your reputation has been marred over that past years there are other working sites out there...

Date of experience: April 21, 2020
RetailMeNot S. RetailMeNot Rep
over a year old

Hi Lisa. Thanks for your review and feedback. Happy to help if you ever run into any offers that aren't working for you. Please reach out to us at https://help.retailmenot.com/s/contactsupport and we're always happy to assist you.

About the Business

RetailMeNot is a leading savings destination bringing people and things they love together through savings.


retailmenot.com
Founded in 2006