Restaurant.comReviews 866

I have been a member of this company for over 15 years. I recently logged in to find my account inactive. I tried resetting my password and the site indicated no email exists. I have probably $1000.00 worth of certificates in my account which this company closed with ZERO notification. I paid for these certificates and do not have access to them. I have emailed twice with no response. It's been over two weeks with no communication. Do not do business with this company that does not have the decency to respond to a member for 15 plus years. They have stolen my certificates that I have paid for. Next step is legal action.
DO NOT purchase from this company they are out right THIEVES that do not communicate.

They used to always say that your points would never expire. As an infrequent user, I didn't think very much about it. Now I am ready to use my points and I discovered that my account has been closed, I'm out $25.

The entire experience was a scam in conjunction with a travel service. Was promised $100 in Restaurant coupons for attending sales presentation. Spent hours on the phone, with email, and online trying to obtain four $25 restaurant certificates. Never received any certificates and gave up.

They have no record of my account. I tried logging in, I couldn't. I contacted their customer service a half dozen times on this issue, and they responded last to me about 2 months ago, each time asking me for more info. I have money and credits that are now lost. They are cheats, a SCAM company, stole my money.

I'm just wondering why the government hasn't done anything about it? Customer's and business are losing money! Something needs to be done.

I just received an e-mail from Restaurant.com trying to sell me more certificates after ripping me off for the ones I already purchased. I replied to them (not very nicely) and am waiting to get a response which I highly doubt will happen. Stay away from this company. They are a TOTAL RIP OFF! They need to be stopped from scamming people.

I would like to give it a -5. The card I have is not even a year old. It's called diners dough but you go through restaurant.com. I set up an Account and tried to use the code but it wouldn't take it. I called them directly and they said they would let the staff know and never did hear back from them. Thanks for nothing!

Sold me a certificate for a restaurant that was invalid. The restaurant owner and manager said they have no such deal with this company and that I was scammed. Tried to get my money back but restaurant.com said that in the fine print they don't have to. Complete scam.

Never buy anything from restaurant.com they sale gift certificate without restaurant permission and stilling customer money

I paid for a $100 gift card from restaurant.com. I never received the card despite having my cc charged immediately. I called/emailed 5 times to their customer service after two weeks of hearing nothing. I was told numerous times my case was being "escalated to customer service for review and would be notified their findings in 24-48hrs. I went throug 5 cycles of that never hearing anything from their end. Finally I gave up and filed a dispute with my credit card company who investigated and within 48hrs refunded my money. Restaurant.com is nothing but a scam as far as I'm concerned.

I was given a certificate as a gift. For a town with a population of over 400,000 people you'd expect there to be more than 5 restaurants to chose from. When I went to go use it at one restaurant I find the restaurant is closed and has been for a few months. I reported it to the site...twice...9 months later it's still listed on their site as an option to use it at. Straight garbage. Buy a gift card to a restaurant and save the trouble of this please.

It is extremely difficult to use their website and App. Nothing seems to work consistently. I can only access them via iPhone, although I would prefer to use my laptop if I could. But am unable to create an account or sign-onto it if I use common laptop browsers like Google Chrome or Microsoft Edge. And they have been unable to fix the problem. Another major gripe: They list 12-15 participating restaurants in my city. Upon researching that list, I've found (so far) that two are permanently closed, and one closed but reopened under a different name which I don't see on their "list". Found one I liked. Their website showed they are alive and well. But they only open at 4 p.m. 7-days a week. No problem, but if you buy one of the certificates for this restaurant, it is only valid before 3:30 p.m. And you'd play heck getting a replacement certificate! Do your research if you use Restaurant.com.

I had $150 in restaurant.com gift cards. On Jan 17th, I transferred them to the app according to their faq page. I purchased $60 in certificates for places in my kids' college towns. The following day, I had none of the certificates and no remaining credit showing.

I have contacted them a min of 5 times by email and I have received only responses regarding where to find the gift cards and certificates. There has been no acknowledgement of my loss.

I called their customer service last week and they said it was escalating and I would get a response asap - nothing.

BBB has suspended their company!

This is a scam. You can't get any restuarant to take the cards so they are WORTHLESS. You email them for help iin using these csrds and they NEVER respond. You call them for help in using these useless cards and you end up talking to a trained monkey instead of a human being. BEWARE THESE CARDS ARE USELESS.

I purchased some discount deals and they took my money, but when I open the Restaurant.com App on my iPhone, the deals I purchased ~ do NOT show up. I am currently talking to their customer service, but it doesn't look promising. I will give them one more day, then I will dispute the charge through my CC.

None of the restaurants you buy a certificate to are participating! No coupon/deal/certificate/anything is accepted anywhere! It's a whole scam!
And F Groupon for selling me the Scam and not refunding my money!

I've tried Emailing, I've tried calling, all my certificates have disappeared, they not answering anything. This is how these companies make money by Making certificates that have been Paid for now they are gone,this place should be in a class action lawsuit,I e also contacted t mobile to let them know That the t mobile Tuesday certificates that were from restaurant. Com have all disappeared and not accept them as a vendor to them anymore,Anyone else like to comment on this issue thanks

I purchased a new car and received. $100.00 giftcard for restaurant.com restaurants. You have to create an account to get access to the cards. I went online and downloaded the mobile app and no matter what combination of signup attempts I made to get access to the card there was always an error via captcha or it continuously says your passwords do not match over and over again. I reached out to customer service and they were no help either I just received an autobot response of their generic questions and answers. The card doesn't even have any direct contact information. If you want to give someone a restaurant gift card just go to the restaurant and pick one up or do a visa gift card. The restaurants listed under the card that I received aren't popular restaurants and I didn't even see one that I would dine at. This was not a good gift choice.