So how then did I manage to obtain a gift certificate with the restaurant's name and logo? (in 67 reviews)
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I purchased some certificates for a restaurant in Encino named Itzak Hagadol, when we were seated, the restaurant said that they no longer honored Restaurant.com certificates, and to contact Restaurant.com to get a refund or exchange.[ there is no way to contact them except by email, which took 3 days to reply] so I went on the website for HELP , clicked on the link that says, WHAT IF THE RESTAURANT WOULD NOT ACCEPT THE CERTIFICATE, and then I filled out all of the information for an exchange, entered the certificate numbers, dates of purchase, but when I went to send the email , it asked for a CODE- which would not let me send 4-5 times. I entered a new code everytime they asked for it, and it kept giving me an error code and would not let me send. A representative finally emailed me back and asked me to go into my account and click exchange to get credit, so I also went to check in my account, and now all of the Itzak Hagadol certificates have disappeared from my account so that I cannot even click on exchange to get credit ..what a scam and very frustrating! Buyer beware! I will not use this service again, as they do not stand by their word..
I have used this location for years. Tonight I had a $32 order: a pizza and cinnamon sticks.
I ordered a Bold Fold with regular pepperoni instead of the spicy and I wanted extra icing for the cinnamon sticks. I received a Big Fold with no pepperoni and did not get the extra icing. I called and all the Manager wanted to do was give me a $7 credit for my $32 order. After all the money I have spent with them and all he wants to give me is a $7 credit! Never again will I order from them again. They can keep their credit and lose my business. The manager was very rude.
"...Please try again later." I've been trying to exchange my certificates (out-of-business restaurants) since October 14 (5 weeks), and this is the response I've received every time. No response to my emails. I'm glad all I lost were the almost-useless airline miles I swapped for these completely useless certificates. Don't waste real money on this scam.
Purchased 6 tickets for Book of Mormon in Philadelphia. Chose the upgraded center mezzanine seat price of $94.99 ($99 with fees). Received my tickets, which have $74.99, center rear mezzanine, printed on them. Called restaurant.com and basically got some ridiculous explanation. Same seats can be purchased for $77 (or less) on telecharge. Don't EVER be sucked in by one of their "specials."
Verizon had a deal for 1,000 points you get a free $25 gift card. I should have saved my points because no restraunts within a 100 miles will even accept it, should have saved my points cause even getting this at no cost is a bad deal. I will send the card to my sister who don't like me, as a Christmas present.
Had a wonderful lunch today at Ocean beach rosters in Ocean shores wa. the staff was just
Great so is the atmosphere. The reastaurant was clean an neat as a pen. Great lattes and SUPER deserts. I highly recommend this for your dining experience.
I never write reviews but just had to, this place is a hit. My wife still cannot believe how great the sandwiches were. Go there you will not regret it.
Thanks for reading this review.
Terry Johnston ,Seattle, wa
Definitely the worst purchase I made all year. I will swear in court to a judge that they are thief's who stole my money. They say a server problem lost my data but they have every detail including my user name and password. The only data they lost was the money placed in my account. The time I did use it the restaurant raised the price after I presented the coupon so adding what I paid Resaurant.com it cost me more.
Their website promised 100% customer satisfaction. WRONG! The restaurant's you call seem frustrated when they find out you have a coupon from restaurant.com. They don't have my favorite restaurant's listed as they promised. The customer service is horrible, plus they do not offer REFUNDS. So if you are a single parent trying to feed a family of four, AVOID RESTAURANT.COM.
Bad experience! Never ever buy again! When you buy certificate, there's no restrictions until you bought it and listed minimum amount must be used . Really? That really shocked me! If you buy $10 certificate for $5, you have to spend minimum $20! Technically you save only $5 on $20! I bought $50 certificate for $20 ! Minimum use $75! Not worth it! We have only 3 people in the family! Can't use that much at one time! Some restaurants not valid buffet or happy hours! Be careful when you use! You might have to order a whole lot!
I have been using Restaurant.com for years. Sure every once in a while the
restaurant goes out of business and you must then exchange your certificate for
a different one that is in business. Rarely, happens to me. It appears from reading
the negative reviews that people don't understand how the certificates work. If you
purchase a $25.00 certificate (often for $5.00) you may use that certificate at one
of the participating restaurants on the website. Each certificate clearly indicates that
to utilize the certificate there is a certain amount that must be spent. Usually, on a $25.00
cert. you must spend 40-50.00 dollar and only use at that restaurant once a month. The trick
is to find a restaurant that you like or frequent. I see nothing wrong with the spending limit
since my check for my wife and I always exceeds the spending limit and it is very nice to
see the check with a $25.00 deduction on the balance. In N.J. some of the very best restaurants
participate. Buy the certificate, print it, and read the conditions as to spending and any other
possible limitations. It is a great savings and I probably buy 25 certificates or more annually. If I am going to an unfamiliar restaurant I usually call to make sure they are still participating before
I leave or make a reservation. On those rare occasions where the restaurant is no longer participating you can exchange your certificate on Restaurant.com. Learn how to use the site
and you will appreciate getting $25.00 off your check each time you dine out.
Got a card as a gift and I just wanted to search the site for a restaurant I want to go to tonight. They don't provide a search function for a specific restaurant name, just by location. Yes you can sort by A-Z but we live in Milwaukee so that results in having to page through pages of restaurants. I am sure it is designed this way to drive you toward the restaurants that are participating but super time consuming and annoying to their customers!!
As a business who had them then stopped using them... Harassment would be put it mildly ..
They call a few times a week almost every week asking if we would like use them again.. Even after talking to a "Manager" to take us off thier list and that never want to use them again, we still get calls... They alaways say yes we take you off our list and after six months it hasn't happened .... And no one will give their name a reference point to who said they would take us off their lists..
I went to El Fogon in Oak Creek on Friday night. When the waitress saw I had a Restaurant.com coupon, the price of the drinks went up by $1.50 each! What is that crap? I talked to the manager and she basically said too bad,"no one else complained" . I had a whole big savings of one dollar! Wow! No more Restaurant.com coupons for me! That is for sure
Restaurant.com told me that one restaurant was no longer accepting their certificates so I exchanged my certificate for another restaurant but there were very limited choices. Later when I went to the original restaurant, I was told that they would have accepted my certificate after all. I tried to exchange other certificates on the Restaurant.com web site but it was not working the past half dozen times I tried to use it. I have never had an issue with Groupon, Amazon Local, or Local Flavor certificates.
I bought two restaurant.com coupons for a restaurant that I frequent. I went there two days later. The owner said that he never had any dealings with restaurant.com and could not honor any coupons. The owner said that he had received a few coupons in the days before I got there and did not make any deals with this company. They also took a copy of my coupon to cope with this problem. Do not give any money to this company. They also offered an additional $10- restaurant.com coupon which I did not receive. Do not lose your money to this company.
There are some great deals on this site/app. I've used many restaurant.com deals successfully but a few months ago I went to try to use one and the owner for the restaurant said they don't accept them and didn't give restaurant.com permission to create them. I emailed restaurant.com about it 5 times and received no reply. Their app is incredibly glitchy and even their site doesn't work when I try to complete transactions sometimes. If you can get restaurant.com to work, it will usually produce good results but if you have a problem, you're on your own. Great deals, HORRIBLE customer service.
I keep reading these negative ads about restaurant.com yet I've been using them for years and never had one single issue! I think people don't read or pay attention to the fine print or are just WAY beyond cheap! Really clear in the explanations for each restaurant and you have to understand, you can't be cheap. If you don't understand the restaurant world, don't buy them.
We got a free $100 giftcard for resturants.com when we rented 5 tuxs from mens warehouse. The deadline for this promotion was sept 24th. We went the beginning of September to mens warehouse to make sure we got our giftcard. A month later, NO GIFTCARD. The woman at mens warehouse has called your company 4 times. Each time they say the same thing "we will send it"..I have no gotten any emails, I checked my email, spam, junk folder as well as my fiancés. WHEN ARE WE GETTING OUR GIFTCARD? We are ready to file with the BBB. We called you again today, to hear it will be sent. My question is, is how long does it take to send an email? You are online when you're over the phone with us, because you pull up our info. This is absolutely ridiculous. We noticed you have horrible reviews too, I wonder why. Please send us what we are owed. We shouldn't have to ask a 5th time. This is truly getting out of hand, and totally not necessary. Don't make promotions you can't keep..
BTW- We got this promo at a bridal show, and later got an email and postcard clarifying it..so this wasn't any online promo we came across, it's legit.
My experience with Restaurant.com has been horrible. Purchased restaurant certificates only to find that restaurants have gone out of business. Have shown up at restaurants only to find out they no longer accept their certificates. Have tried to access my account to print certificates only to find that site experiencing difficulties. Trying to get help from them to resolve issues next to impossible. Stay away.
I used to visit this site frequently and take advantage of the deals, but the new format is not at all user friendly, and doesn't really have much in the way of deals anymore. But the most annoying feature is the mandatory 30 second ad that I am forced to sit through each time I open a page to look into a specific restaurant. I understand that most websites make their money through paid advertisements, but this is just obnoxious. I found this to be so annoying and intrusive that I will never visit that site again.
We are a restaurant that refuses to be advertised on their website. I have been dealing with them for 1.5 years now, sent 3 BBB complaints about them and still, after periods of glorious absent silence, they return. They are like a bad std that keeps flaring up. They do have one solid customer service person, Dee K. She actually has some customer service chops, and the others falter when you dish out the same annoyance to them. I pray that nobody uses this site ever. Please stop the calls and please stop the continued support of bad restaurants that need them. Unfortunately, if the restaurant they have on there struggles, let them die. The idea of passing on the savings to the consumer is killing the margins on the restaurant. Let them all die to make restaurant.com pass away.
I wish restaurants wouldn't participate on this certificate discount thing if they don't intend of really giving you a discount to come try out their restaurant. I wanted to make sure they knew I was using the certificate so I told them in advance. They then inform me that I can't use it for the special menu, If I didn't use the coupon, I would have paid less when the bill came. I paid $10 for the coupon and I paid more for the meal than if I had gotten the special weekday menu price. Why did they bother to participate with this so called discount? Scam.
Tip for consumers: Do not buy the certificates. Just go eat at the restaurant. You will save yourself more money.Ask jason about Restaurant.com
I see most of the bad reviews are from people who don't understand the concept. You DO NOT get to spend $5 on a $10 off coupon and then only spend $10, it doubles. Today I used a FREE $10 voucher and got a $10 off $20 coupon. Our meal came to $24 something so the bill came to $14 with tip it cost $20 total, Otherwise with tip it would have cost us $30, so we saved $10. Easy!
Only one (1) Restaurant- Specific Certificate may be redeemed per party, per month, per Issuer (even if the party is seated at separate tables and/or receives more than one check.)
I hope i could give negative :(
Even, does not apply on buffet. Useless...
Thought this was a great idea but when I went to use it, I discovered you have to pay again for the discount. It's like paying an initial fee to join a discount club like Groupon for the privilege to buy coupons for the discount. Only Groupon is free to use.
I'm so unhappy I was tricked into buying three. I thought I'd give this to my adult kids to use as a gift. I ended up not telling them about it at all once I used it several times and found it only to be a pain. The bottom line is after paying for the certificate and then paying for a particular restaurant, you don't really save much at all.
I took my daughter out to dinner tonight for her birthday. The food was undercooked and now I'm crossing my fingers she doesn't get sick. I informed them of the problem and they didn't even remove the undercooked food from the buffet. I will never step foot into the CHINESE BUFFET in pineville again
Don't waste your time. They blow. This company takes advantage of local businesses. They get the businesses to agree to sell their food a 50% and then charge the customer to buy the coupons from restaurant.com. In the long run the customer pays 75 to 90 percent of regular price and the business receives 50% of regular price. I'd rather have that money go to my local businesses than Restauraunt.com.
All I can stay is that dealing with these idiots is the worst experience I have had regarding food since I got food poising for Subway, and that was only slightly worse.
I guessing that they stopped using phones numbers because of the horribly discussing peasant accents that they have...
Your money is better spent at Groupon or one of the other sites...
F-U Restaurants.com you are deserving of an IRS audit!!!!!
I got an email that you can get restaurant coupon each 25$ for only 3$ I bought 2 for my wife and I, When I Printed the coupons it said you need to pay 50$ to be able to use these coupons. I called them and they told me no refund. I am too mad. they are liar. DO NO TRUST THEM. DO NOT EVEN GO TO WWW.RESTAURANT.COM, they tell ao many lies to convince you buy one of their hell coupons.
Recd a "gift card" from local AAA for joining. Finally found a restaurant that took the card. Horrible, dark, smoked-filled dive lounge in Virginia Beach. (Bad reviews didn't show up on Restaurant.com's site--even after I put one in.) Didn't realize the card was really just a coupon for a buy-one, get-one--so wasted $$ purchasing "certificates" in advance that we couldn't use bc the place was terrible, and we were on vacation and wouldn't be returning to the area. Company deducted full price of item from card--not discount price listed. Complete scam. NO response from the company when I sent in multiple emails to complain and get resolution. Sent email to AAA to let them know of problems. Do NOT use this card. Confusing, dishonest, not as advertised.
Almost all of the restaurants have $50 minimum purchase requirements. Many are good restaurants but when you have already spent $10 and must spend $25 more before the tip, it is not really a saving. I bought several of these before I realized what was going on. When I did, I felt deceived and that I had wasted a lot of money. The only restaurant that was worth it was Opa's in Tucson. We ate our meals and then ordered another two to take along for the next day... in order to reach the $50 minimum. Opa's food is exceptional Greek cuisine and the atmosphere and service are truly old country style.
I bought a twenty five dollar certificate for 10 dollars. The ten dollars was charged to my credit card but the certificate was not put into my account. I e-mailed their customer service three weeks ago and received an auto reply that it might take 3 days for them to respond. Since I did not get a response I send an e-mail once again to customer service and received the same auto reply. There is no phone number for this company to talk with a live person. I have used their certificates many times and am normally happy with the company until now. Maybe they are going out of business. Be ware.
Bought 4 $25 gift certificates to a restaurant. With each one you must spend $50. I used 1 back in June 2015 and I had 3 left. My husband and I went on a date and well our bill was $30. We were going to order food and just take it to go to reach our limit about. Come to find out the restaurant cancelled the deal with restaurant.com and I called customer service. I was notified I was sent an email (I was not! I have emails from 2013 in my all mail folder) they said they would not refund me in my original payment but a credit to their $#*!ty website for another purchase. No thank you! Keep my damn money because I wouldn't use your website again! I give them a 1 but if I could I would give a 0.
Ok, where to start. When you look at their site, they sell gift certificates of $25 for $10. I had a voucher that I tried to use. Couldn't find how so I called them. Found out that I had to put in the voucher info first before shopping. Well!!!! guess what happens then??? All the prices change to full value and you get screwed!
So stay away from these crooks! Find another way to waste your hard earned cash, just NOT HERE AT RESTAURANTS.COM -the rip off site of the USA!
First, I received a $100.00 Restaurant.com gift card from a client. I went online and located those restaurants participating in this program near me that looked good. I found one and they only had $25.00 gift card increments so I ordered 4 of them. But those 4 gift cards could not be combined for use in one visit. And even if you used them for 4 separate visits, they could not be redeemed more than one coupon per month.
Second, after several days of trying to get in touch with Restaurant.com, I was finally able to switch my 4 $25.00 gift cards into 1 gift card for $100.00. Then to find out that my GIFT required me to spend a minimum of $100.00 out of pocket to qualify to use the $100.00 coupon. Ended up spending $150.00 to redeem the $100.00 gift card for a total of $250.00.
Third, participating restaurants fall into 3 categories: Brand new, Old but slipping badly, and About to go out of business. My experience was the old but slipping establishment.
If you are seeking terrible food, negative surprises around every corner, and a souring relationship with whoever you give, or receive, one of these GIFTS from, go for it. But if you're normal, Domino's can be there in 30 minutes for a more pleasant experience.
Received 3 Promotional codes when purchased new product at Sam's Club.Entered in my 2 gift cards/Codes and it tells me the codes have already been redeemed. Zero balance! I entered them several times but a red error box appears that tells you the cards were already used.
Emailed customer help, and they sent an automated message on how to enter in the gift card. This place should be out.
went in with wife and kids got the smelliest server ever, wife got propositioned, got cold bad food tweeted about it was contacted by general manager and was told no such server worked there and was never offered any compensation for the bad food or being overcharged for our appetizers or being sexually harassed in front ot our children just poor management from start to finish. I see why fridays and chili are more popular they probably dont call there customers liars
I purchased 6 coupons for 6 different restaurants from this website and attempted to redeem them this month on different days. None of the restaurants excepted the coupons and stated that they had never signed up with Restaurant.com. The only thing restaurant.com offer you is a credit to purchase another worthless coupon. I would like a total refund but you can not reach a live person. I have a feeling this website is ran by a 50-year old unemployed single man living in his parents basement!!!! Basically, they are just like Entertainment.com. SCAM ARTISTS!!!!!!!!!
This is a horridly unstable app. I have complained for months now.
I have uninstalled. Downloaded and re-installed.
Still it is a piece of junk.
I even got a new Galaxy S6. It will not work on there.
You buy your credits.
You go to the restaurant.
It will NOT load your coupons to display to store owner.
On your second try it will freeze up and say - You have tried too many times. Wait awhile and try again.
This app should be Removed until it works property.
You will end up paying Full price with No Discount.
i got an email from groupon who i have used numerous times stating that ONE DAY ONLY you would get a $25 restaurant coupon from restaurant.com. having never hesrd if them i went down the list of restaurants and only found one nesr me. A sandwich shop. Thats cool, i thought. Three of us could go for a $25 lunch for 4.25. Yay. I bought it. When i printed the certificate it stated that i had to spend $50 at a sandwich shop to get the $25. What? I wasnt told in advance. At that point i researched restaurant.com and found they were the biggest scam out there. Shame on u groupon. I will never buy from u again. Your credibility just plummeted. BUYER BEWARE.
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