• Chick-Fil-A

Chick-Fil-A

Is this your business?

Overview

Chick-Fil-A has a rating of 2.1 stars from 71 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Chick-Fil-A most frequently mention chicken sandwich, and fast food problems. Chick-Fil-A ranks 260th among Restaurants sites.

  • Service
    31
  • Value
    30
  • Shipping
    7
  • Returns
    9
  • Quality
    29
Positive reviews (last 12 months): 32%
Positive
8
Neutral
0
Negative
17
9
See all photos

What reviewers want you to know

Positive highlights

  • Hands down the best customer service I've ever experienced in the food business.

Critical highlights

No critical highlights yet

How would you rate Chick-Fil-A?
Top Positive Review

“Like”

guillermo m.
3/22/24

Chick-fil-A never disappoints when it comes to fast food. Their chicken sandwiches are consistently delicious, and the waffle fries are the perfect side. The customer service is exceptional, with friendly staff and speedy service. Plus, I appreciate Chick-fil-A's commitment to community involvement and philanthropy. It's always a pleasure dining at Chick-fil-A

Top Critical Review

“Chicken nuggets”

Linda R.
1/7/24

Finally able to try. Ordered chicken nuggets. I've never seen such small chicken nuggets ever anyplace else. We got a 12 piece to split. It was barely enough for one person. 8 of the nuggets were 1/2 inch in size and 4 were 1inch in size. We ordered 2 shakes with it and it was over $18. Totally disappointed in this restaurant. Why all the hoopla?

Reviews (71)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (4)
Thumbnail of user lindar3606
1 review
0 helpful votes
January 7th, 2024

Finally able to try. Ordered chicken nuggets. I've never seen such small chicken nuggets ever anyplace else. We got a 12 piece to split. It was barely enough for one person. 8 of the nuggets were 1/2 inch in size and 4 were 1inch in size. We ordered 2 shakes with it and it was over $18. Totally disappointed in this restaurant. Why all the hoopla?

Tip for consumers:
NA

Products used:
NA

Service
Value
Quality
Thumbnail of user tlynsherrell
2 reviews
3 helpful votes
April 2nd, 2024

Not sure what the hype is all about. I had chicken strips & fries, both of which were cold & disgusting in flavor.

Service
Value
Quality
Thumbnail of user dissatisfiedn1
2 reviews
1 helpful vote
April 10th, 2024

I am disgusted with chick fil a customer service. I guess they are less concerned with making sure the customer is satisfied. Because I placed an order through Uber eats and chick fil a did not provide a quality check to ensure the delivery person was given the correct order they are not responsible for their error. Despite speaking to chick fil a customer service regarding my experience and verbalizing what was clearly a mistake on their part, they refused to take any responsibility or even apologize for the inconvenience. POOR customer service.

Service
Value
Quality
Thumbnail of user sophiah371
1 review
1 helpful vote
December 31st, 2023

Drive thru or not, we've been here a long time, every time it's fast and furious like the movie, fast and furious. Nice meals made by even nicer people, I don't know why sometimes people think that they could be rude? But, No, I love it here.

Thumbnail of user davidm6982
1 review
1 helpful vote
February 19th, 2022

My wife and I went to store no. ******* on feb 18. We were first greeted well my the staff as we came in and the pleasantries were great. The cashier was James who was extremely accommodating. I had the best vanilla milkshake I ever had at a store of yours and there always very good anytime you buy one. The store was very clean. Even when we left one of your employees said have a blessed day. What a way to finish your day. Proof of purchase is order no. *******

Thumbnail of user billdejea
1 review
0 helpful votes
January 9th, 2024

They treat their animals and I read people are getting sick. Whole Foods chipotle papa John's and Taco Bell got A's. McDonalds got an F minus

Thumbnail of user guillermomaripan41
31 reviews
0 helpful votes
March 22nd, 2024

Chick-fil-A never disappoints when it comes to fast food. Their chicken sandwiches are consistently delicious, and the waffle fries are the perfect side. The customer service is exceptional, with friendly staff and speedy service. Plus, I appreciate Chick-fil-A's commitment to community involvement and philanthropy. It's always a pleasure dining at Chick-fil-A

Thumbnail of user samanthah1016
1 review
1 helpful vote
September 12th, 2023

We ordered from Chick Fil A online and my daughter ordered extra pickles on her sandwich. It had NO pickles. They also did not send any barbecue sauce! She can't eat her food without the sauce. Waste of money and this is not the first time they have ruined our meal. Will not be ordering from them again. Not worth it. They are just awful!

Thumbnail of user tg243
1 review
2 helpful votes
January 18th, 2023
Verified purchase

If this is the work(using this word loosely) force of our future we are in a lot of trouble. Maybe someone could let the managers know that wiping the same spot over and over instead of jumping in an helping would make things move faster.
I am currently sitting in line… with my food but can't get out because the 2 cars ahead of me don't have their food. This is horrible.

Thumbnail of user carolynm1648
1 review
2 helpful votes
May 15th, 2023

Went to the Kirby Whitten location on 05/13/23 placed a Mobil app order at 8:04 pm at 8:30 had to go inside because i never received my order that was very disappointing it took until about 9:00pm to recieve my order

Service
Thumbnail of user cgosvener
2 reviews
2 helpful votes
December 21st, 2023

Love the values, but the actual Sabbath is Saturday if we are really respecting our Christian values.

Service
Value
Shipping
Returns
Quality
Thumbnail of user hondwing2181247
14 reviews
15 helpful votes
September 14th, 2023

I'm sorry but I have to be honest for a company that considers them a Christian based company they are poisoning they are consumers you only have to look at the ingredients that are in Chick-fil-A sandwiches and chicken fingers if you put it up on their website they will take it down for they do not want the consumer to know what's in their product if you were to ask them for the ingredients and everything that's in their chicken sandwiches and in their chicken tenders you would be shocked and your mouth would drop. I used to love Chick-fil-A until I found out how they are poisoning they're consumers about the only thing that's healthy possibly is the salad but even that is in a chemical if you want a safer and better experience skip Chick-fil-A besides being over expensive it's unhealthy and today's society we have to watch what we eat and be informed with the trash that restaurants put in their food

Tip for consumers:
One Chick-fil-A considers them a Christian based company they need to change how they make their chicken sandwiches and chicken fingers the ingredients that are in these products excuse me but nothing but poison to the body and they do not want you to know the ingredients

Service
Value
Quality
Thumbnail of user roberth6217
3 reviews
3 helpful votes
June 27th, 2023

The sizzle was not as shown, it was torn off ans tasted very bad. Would not recommend it. Very unhappy

Thumbnail of user heyaaguy.h
17 reviews
7 helpful votes
October 21st, 2023

I like chik fill a and i will always love it, even though it has some... questionable practices, i like the food.

Service
Quality
Thumbnail of user kimz157
1 review
0 helpful votes
October 12th, 2023
Verified purchase

I have been buying this sandwich since it recently first came out, and it has been OFF THE CHAIN! I have never been a Chic-Fil-A fan but NOW I AM! I love this sandwich. But today, when our whole office decided to get one because I had bragged about it so much, when we got them, there was like 1/2 a teaspoon of pimento cheese on the sandwich. Usually it covers the filet, but they were VERY SKIMPY on it today. I hope this isn't going to be the tradition because the sandwich is great but if you can't even taste the cheese, it's just like any other chicken filet that they sell, and it just doesn't do it. They need to make it the way they have been since it's been out because I have gotten so many people going there that don't normally go there just because of this sandwich, but we were all disappointed today. I called and spoke to them and they said that's the amount they always use, and I told them I have probably had 30 of these sandwiches, and this is the first time it's ever been like that.

Thumbnail of user kimberlys3035
1 review
0 helpful votes
May 6th, 2024

They don't treat their employees good, they are over worked and underpaid the store on Garden of the Gods is famous for this …. Please pay your employees what they deserve they work very hard and you make the public think you are treating them well.

Thumbnail of user alanj465
1 review
1 helpful vote
January 13th, 2023

Chick-fil-A is the worst restaurant ever their food sucks their customer service sucks their employees suck luckily there's a canes that opened up the street will never eat there again I'm talking about the one on 35th and Quebec and Denver Colorado which ruins it for all of them I never go to another ungrateful restaurant again especially Chick-fil-A last time I checked my money is good everywhere

Service
Value
Quality
Thumbnail of user andreag1048
1 review
0 helpful votes
January 24th, 2023

Their food is good but in the app they always give me reward food that Im allergic to without the ability to swap it for something that Im not. I have an autoimmune disease and cannot have wheat. I wish theyd change that feature but otherwise everything is fine.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ayaana8
3 reviews
1 helpful vote
September 10th, 2023

So the nuggets are good but to small the spicy chicken sandwich is delicious but it's not that spicy and it's to small but that SAUCE what's your recipe it's so good

Service
Value
Shipping
Returns
Quality
Thumbnail of user roys668
3 reviews
3 helpful votes
March 27th, 2023

Went to Chick-fil-A in Downingtown, Pa. Yesterday for the 4th time in 2 weeks. The RACIST P.O.S. Had to RUN HER RACIST MOUTH because I told another Customer that an employee named Regina said she only makes $8 an HOUR. Does the TRUTH HURT MS. RACIST? Would you have ran YOUR BIG MOUTH IF I WERE BLACK LIKE YOU? MIND YOUR RACIST BUSINESS, NOT MINE! CRAWL BACK UNDER THE ROCH YOU LIVE UNDER AND MIND "YOUR"RACIST BUSINESS!

Products used:
Chic-fil-a meal

Service
Value
Quality
Thumbnail of user merrio
1 review
0 helpful votes
February 19th, 2022

First, the place is difficult to find. I ordered the filet meal, all I got is a small amount of waffle fries, a sandwich and a Coke. A Cobb salad and a laughable fruit cup. All the food was cold and I had to reheat it. And then the sticker shock...$22 for unacceptable food. Will not be returning.

Value
Quality
Thumbnail of user evac299
1 review
1 helpful vote
April 15th, 2023

I asked for plenty of chick-fla-a an got zero the chicken nuggets are no flavor and don't taste like they do normally these is not normally how chickfla is but today it was I really bad I don't wanna go back now I can't even it it's so bad the only thing that's good is the drink

Service
Value
Quality
Thumbnail of user mayd57
1 review
1 helpful vote
March 2nd, 2022

My family like chick fil_a, we consider clean and yummy for a fast food restaurant, but the last 10 times we ordered, there was a missing item, this is so frustrating and we don't like it, either we order from the mobile app or in the restaurant, and that happened in more than one location, it's weird how they do this mistake like continuously, my daughter is crying now since 4 o'clock because they didn't put her sandwich in the order, and we can't go back to pick it up, we are so busy. It's so annoying

Service
Thumbnail of user bassema8
1 review
1 helpful vote
September 2nd, 2023
Verified purchase

Chicken wrap sandwich the worst sandwich ever, you can't get the sandwich in any gas station for $6 they sell at $10 a miserable sandwich, the exact gas station chicken wrap you should take it out of the menu

Thumbnail of user christenk3
1 review
0 helpful votes
February 9th, 2020

I give them a 3 star rating. Why you might ask? Because that is the number of pickles that I got on my sandwich. This was attempt number 4 of my recent trips to gods chosen chicken franchise while requesting extra pickles on my sandwich. Every other visit opening up my sandwiches to read (no pickles) on my prepared for you sticker and leaving disappointed and depressed. Today, I finally got pickles but only 3. I pay you good money chickenfila. You need to come off of the pickles.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

How do I know I can trust these reviews about Chick-Fil-A?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Firefox extension

2.1
71 reviews
Have a question about Chick-Fil-A?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business