ReptileCity reviews
11 Reviews for ReptileCity
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I would give Reptile City less than one star if I could. I ordered 5 desert hairy scorpions for a research project. Several weeks went by and they didn't arrive. I called and was told they were a special order and would arrive any day. A week later I called again and was told the order was coming from out of the country and the package was in customs, but would arrive any day. A month later, the package has not arrived. I'm sure the animals are dead anyway. I've called and emailed several times asking for my money back ($175!) and have gotten no response. I reported the company to the BBB. I am not holding my breath for a response or my money back, but I paid $175 and got nothing in return. The package never even arrived and the customer service was not just terrible, it was nonexistent.
Not the most personable fellow to deal with, I ordered 4 frogs, and 1 chameleon. one frog was doa and he offered to refund it, then one died the next morning, and he pointed out that he does not refund on any amphibians after the arrival date, so i lost that one and another one 2 days later. so i ended up with one live frog out of the 4 he sold me. and only refunded 1 frog. He is bbad news and i would suggest not dealing with him
We received our 2 turtles they were in excellent condition. Very healthy and friendly reptile city is the best place to buy a pet.the only place I will buy from in the furture.we had ordered from a different place before finding reptile city and our turtle died in 2 days.glad we found reptile city and thank you for the great service.
Here at Reptile Nation we don't condone how this company operates and thus many bad reviews. I don't know who they talk to here but im the manger and I will find out. Reptile City we don't condone your behavior as a business owner. The only reason you guys getting a star is because we have to rate it .
I Had been looking around for a scale less head ball python. I called reptile city an a man answered the phone. He seemed very agitated when he answered. I had asked him if they had any scale less head ball pythons. He was very rude and said no. He then ended up hanging up on me. Whatever you do, do not trust these people. My cousins salamanders were dead when they arrived at his house. Please listen to me DO NOT ORDER FROM REPTILE CITY YOU WILL GET RIPPED OFF AND TREATED LIKE GARBAGE.
I Ordered Three times from this company. First a male basilisk he had MBD THIN and VERY dehydrated when he arrived I was able to nurse him back to health. Then I ordered two tokays and a female basilisk. One Tokay came VERY dead so dead it was already decomposing. The other was VERY thin and dehydrated. Then the basilisk came with MBD and only a LITTLE hatch-ling when I CLEARLY asked for a larger guaranteed female. Then after only having her three days she died. Then when I asked for my money back he DID refund but left this message to me in response. "We do not want your business either - Find another reptile company to ___ over" Isn't that just GREAT customer service. I WILL NEVER use them again. This place sucks and Felton Willis is VERY RUDE!!!! WOW NEVER do buisness with this company EVER!!!!
I ordered tortoises from this place, its been a week to and still havent sent them .You can never get ahold of them weather your calling or emailing no responce from them at all. so today after calling over and over i got them to pick up and the responce was verry rude. They claim that tonight they are being sent and will be here in the morning. they also claim to have sent me shipping information that i still have not receved, I can only hope they arive alive and on time. But i am expecting the worst.
They gave me a date that my turtles would ship, and then shipped them 2 days later. Then, instead of shipping them express mail as they promissed, shipped them Priority US Mail, charging me $24.95 and only paying $6.95 for shipping. When I finally got the box, it was unmarked, the only padding was newspaper and the turtles were in a round clear plastic deli container with holes poked in it and a damp kleenex for moisture. The turtles were still alive but appeared dazed and dehydrated. It was 80 degrees that day. I waited all day long for them to arrive because I was worried they would be left in the heat. The mail carrier apparently "forgot" they were in her van and had to come back in her own vehicle after 5 and drop them off. I was having a nervous breakdown that they were going to die because of the heat. When I saw the packaging I was livid. More people need to know about this so that this company stops this cruelty to animals.
Purchased 2 Red Footed Tortoises at a great price. Shipping was FAST & FREE. Tortoises were very healthy. Company kept in touch regarding the arrival of my tortoises. Great customer service. I WILL shop here again.
I purchased a Mississippi Map Turtle from this company and they emailed me telling the turtle would be shipped out on the 7th as overnight, because shipping was 19.99 for overnight. I never received a tracking number so I emailed them back and they told me that they were shipping him on the 8th do to a delay. they finally sent me a tracking number and told me to call the. The guy I spoke with had a attitude because he said I emailed him too much. Which I sent 4 emails because I heard nothing back and go no tracking number, but he said he just shipped the turtle on the 8th and gave me the tracking. I went online to check and it said 2-3 day priority shipping. I called the post office and they told me the package takes 2-3 days to arrive because they sent it priority. I told him it was a live turtle and they said the shipping didn't state is was an animal because it is manditory that animals are expressed mailed overnight. They paid arou $6.00 to ship the turtle and he has been the box since the 7th at 11:50am. It is the 9th at :45pm and he still has not arrived. I hope he is still alive. I would never order from this company if I were you. Animal abuse. Someone should shut them down.
I would never recommend doing business with this site.
I was shopping around for a baby tortoise to add to my family and stumbled upon this website. The price they had listed seemed to be very nice, combine that with free shipping (reptiles normally are shipped for between 25 and 50 dollars!!) I was eager to buy from them. The only problem was all their baby tortoises were out of stock. I contacted by email and was told they would search for one. They found one a few days later, after I finally contacted to ask if they had found one yet because they had not contacted me back. I was thrilled and called right away. To my shock they had tacked on an extra 60 dollars to the price of the tortoise, bringing the price to 250 dollars for the single tortoise. I felt that I had to purchase the tortoise because of all the work I assumed they had done to track down a tortoise for me. I gave them the 250 dollars. I then did not hear from them for almost another week, delays and not being able to communicate with the breeder they said. I was furious. They eventually did email me and say that my tortoise was being shipped, but unbeknownst to me, they had him shipped 2nd day air, which meant he would be in the cold october weather for 2 days instead of just overnight. I paid SIXTY extra dollars and they STILL couldn't ship my tortoise overnight?!?! When he arrived he was very cold, not moving, on his back, I literally thought he was dead, they had not packed a heating pack in the box so he'd been at the mercy of the weather (this is a desert animal that needs temps in the 80's and 90's to live, the temps at night were in the low 40s!) He was also covered in his own poo because they had fed him apparently right before he left, and they had put a wet paper towel in the box with him, so he was cold, dirty and wet. Worst of all, this "baby" tortoise I was supposed to get, turned out to be a poor little one year old tortoise with a bad case of shell pyramidding and runny eyes. These are indications of very very bad care at his breeder's home. The wrong kind of food, the wrong kind of heat and light, the wrong everything! None of the supplies I bought were big enough for him, I expected a 1.5 to 2 inch BABY and got a 3.5 inch yearling! I will ALSO now have to replace 70 dollars worth of supplies.
In all, this place has cost me 250 for a tortoise, 75 for vet visits that still aren't over because of his condition, 70 for supplies and another 70 when I have to replace them again! so a "189 dollar" tortoise turns into a 465 dollar nightmare. Learn from my mistake, NEVER use this company.
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About ReptileCity (from the business)
Felton W. [ReptileCity Rep] Everything this person had posted is not true and has fabricated a story in an attempt to receive free merchandise. I'm sure she/he has done this to other companies. We received a call from Reptile Nation which we explain our side of the story and he agreed that the allegations seems false and agreed with us that he/she doesn't deserve a refund. We ship over 500 orders per week and if everything this person was true we would not have as many customers as we do. It's really a sad world we live in now that someone could makeup a lie and then use this site as a tool against a company. Therefore, I'm going to post a few comment from other customers that have an opposite opinion than this _
CUSTOMER TESTIMONIALS of REPTILE CITY
01/24/2014
Order: 48752 Green Tree Python
Hi,
We just wanted to let you know, we received the snake today and we're very happy with it, it's extremely gorgeous and my husband loves the colors!!!!
Thank you very much for everything!!!
Excellent customer service!!!
Sent from my iPhone
Carolina, PR
01/08/2014
Reptile City Order 48390 - MISSION ACCOMPLISHED!!!
Felton,
Thank you so much for helping to make this happen. I was so surprised when the 2 turtles arrived, I thought only 1 was being sent, and they were both very much alive/active and kicking. :-) Right now they are swimming in their new home. I never thought I would see the day, when I owned turtles, but I will say they are a lot of fun to watch.
Want to thank you again!
Kathy
01/07/2014
Re: Available for Pickup
Hello Again!!
The tortoises have arrived and seem to be doing fine!! Thank you so much for all of your help!! We are thrilled!!
- Nancy
St. John, VI
01/07/2014
Reptile City Order 48447
Got everything today, everything looks fine...great service, thanks
01/04/2014
Reptile City Order 48191
Hi. The tortoises arrived yesterday in perfect condition. Thanks!
Marc Coyer
Sent from my iPhone
01/04/2014
Reptile City Order 48211
hello mr willis i got everybody they are all alive thanks for the great service
12/27/2013
Reptile City Order 48256
Got my water monitor a while ago just wanted to say thank you and she's beautiful! Will be ordering again soon! Thanks again.
Nick Alonzo
12/26/2013
Reptile City Order 48185
They arrived alive this afternoon – thank you! Made my 12 year old daughters Christmas to be sure!!
12/24/2013
Reptile City Order 48067
They are here and beautiful!!! You sent two yellow bellies...but our 5th grade teacher wants one
12/24/2013
Reptile City Order 48195
Just wanted to say Thank you both turtles are alive and very cute!!! Hope you guys have a Merry Christmas !!
12/22/2013
Thank you!
dear reptile city-thank you for the gorgeous cuban knight anoles they arrived a little dehydrated but both took water and food right away.one was a gift for our 16 year old and he was VERY happy and excited and our 3 year old spends hours watching the other one in the terrarium we put together for him.This spring i am hoping to get a crested gecko from your company, happy holidays and thank you again! -Patricia Piecek
12/21/2013
RE: Reptile City Order 47665
Hi, just wanted to let you know I received my Nile monitors this morning in fantastic condition. They arrived a day later than said but it was to be predicted because of Christmas delays. Regardless, unlike other sites I've ordered live reptiles from which arrived very cold (but still alive) on just one day shipping, my monitors I got from ReptileCity arrived perfectly warm and happy even with the extra day. So thank you very much, they may have taken a while to ship but it was well worth the wait. Will definitely do business again with you.
Many thanks,
Britney
12/12/2013
Reptile City Order 47785
These guys went the extra mile for me in getting my beautiful Indian Star Tortoise and made sure the shipper got it to me in time. They gave me this tortoise at a great price and back what they sale. I highly recommend them for the Reptile lover.
Dr. Todd Baker--Dallas, Texas
11/26/2013
Reptile City Order 47498
awsome thank you so much! i love your store and every time i want new lizards i skip every other store and go straight to you guys!!! i love your store keep up the good work reptile city!!
11/25/2013
Reptile City Order 47468
Ordered the 2 red Iguanas. Came safe and sound and looking good. I will be using you again in the near future. Thanks...Joe
11/18/2013
Reptile City Order 47188
Hi,
I received my turtles last week and just writing to let you know that all were in excellent shape and didn't even appear to be stressed out at all and all eating, considering the trip to Hawaii. Thanks again and I will purchase more from you folks for sure. I am looking for North American Wood Turtle babies however which you don't seem to have.
Byron
11/03/13
Reptile City Order 46291 – Replacements
The turtles are deep divers and are doing awesome! Very active. Be ordering again as soon as I can.
Thanks again!
11/02/13
Reptile City Order 46885
i love the snake i purchased from you guys. he was really active and even ate the day he arrived, he's also as tame as a puppy dog, if i decide to get another one it'll for sure be from you
10/23/2013
Re: Already eating!
Testimonial. Recieved my two blue tongue skinks this evening. Began eating immediately! Look at those pigs!!!
10/21/2013
Very happy!!!! Order #46674
I have been wanting a retic for along time now and searched all over the internet for the best place to buy it from. I found it in reptile city. I talked to the owner on the phone before my purchase and he was very helpful and knowledgeable. After I received my retic she was one of the most beautiful retics ever. Very healthy and active she eats great and is very very calm. I would recommend reptile city to anyone wanting to order a reptile online. I know I will be ordering every reptile I get online from them from now on!!! Justin Mathews, Kansas
10/18/2013
You got it !!
I just received the Pandinus imperator (Emperor scorpion) today (my birthday).
Beautiful, feisty, gorgeous black, and mammoth pendipalps!!
I can't wait to take this tough guy to my Ecto Critterz shows.
I was expecting a very young tiny critter and was very happy to see one this size.
Thanks a bunch. You folks are groovy!!!
I'll be buying from you again, real soon!!!
Scott Robinson
Ecto Critterz
ectocritterz.com
10/17/2013
Re: Reptile City Order 46542
You guys have been really great! My baby BRB arrived alive, though obviously stressed from the extra day in shipment caused by UPS - he didn't even attempt striking me at all when placing him in his new enclosure. As I headed back to the office from my lunch break, he'd been actively exploring his new home for about ten minutes. He looks very healthy, so I don't anticipate any issues as he settles in. I'm leaving him alone for today and plan to attempt a feeding late tomorrow evening.
Thank you so much! This has been my second purchase through ReptileCity and I'm definitely a fan. Your service is great, and animal quality is awesome. =D
Alexis
10/12/2013
Reptile City Order 45942
Mr. Willis,
We got the crickets on Fri. afternoon. They look to be the right size this time. Thank you so much for taking care of that problem so quickly.
Vicki Thomas