ReptileCityReviews 341

Have been looking for a particular reptile species for a long time and found this store. I sent them an email asking if they could find it for me, and after a few days they replied that they don't have it but checked with their partners and were able to find it and delivered it to me if I am still interested.
This was a major red flag for me… How they can deliver an animal, usually you need to go to the store and pick it up. Then I decided to explore more about the company and I read tons of complaints from customers saying that they never received their orders. This was enough for me. I decided not to order. Maybe they could deliver it and everything would be alright, but this store has a pretty low customer satisfaction rating. They need to improve it if they really want to stay in this business...

Felton Willis, the owner, was recently arrested in Louisiana. He was on the run after a few years long investigation with FL Fish and Wildlife. He has numerous pending charges and is currently in Martin Co Jail on over 100k bond, after being extradited from LA. He and his girlfriend bragged for years about their million dollar online reptile business to myself and others, yet I always suspected something was up. Just wondering if you had any more info on the case. Looks like they were shipping live animals through the post office... Hoping there was no cruelty to animals! You should contact Martin County Sheriffs office in Stuart FL with any fraud!

I ordered $249.65 worth of hermit crabs in April, and they never shipped. When I asked for a refund, I was told that they'd "ship tomorrow," which never happened, either. Their next move was to just stop responding to my messages, and so they've stolen all of that money from me. Thieves--that's all that they are. BUYER BEWARE!

This is the worst place to get reptiles! Customer service is zero
Ordering is zero
You are better of buying from sone place like big Apple pets I think they are called

Everything on this site SEEMS legit, but after I placed my order and they charged me, they stopped communicating with me. I never got my order. I tried calling and emailing. NOTHING. I think they f***ing blocked me. I'm trying to get a refund from these a**holes, but again-- THEY JUST DON'T RESPOND! It's like trying to break up with my neglective ex-girlfriend all over again. Don't order from these guys!

Don't ever buy anything from this site.it's a scam! Won't even return my calls now and goes straight to voicemail. Money wasted! I hope the guy rots in hell!

I placed an order Sept. 21st 2021 for 2 Red Eyed Tree Frogs, I chose the most expensive shipping and processing (Expedited Express 1-2 Day) I spent $189 in total, It is now Sept. 28th and when I call repeatedly I get the same story "We will process it today and send you an email this evening, when I email asking for a status update I get no response… I am highly disappointed and it appears I've been conned out of $189 I strongly recommend don't order from ReptileCity

If I could give them no stars I would. Worst company, worst customer service. Will not answer emails or answer the phone at all! Save your money and go somewhere else! SHAME!

Ordered 4 house geckos in January 2021 and here it is August of 2021 and still have not received the animals or a refund. I have called many times and got nothing but excuses or that I should have it in a few days. Not that it will do much good but I reported them to the FTC for fraud. Do not order from them or haha reptiles(owned by same person) unless you want to throw your money away.

Pleeeese don't order from this place! No response, 30 days later! No one answers! What a joke!

It all started when I ordered an albino bullfrog in December 26th, 2020. Shouldve read the reviews first before ordering. So I ordered and waited about 3 months for it, then I called back and they said they would ship it. I call again and they say they would have to see if they have it in stock and they would call back. They never call back so I call back instead and request a refund. They say I should get a refund in about 3 buisness days... and guess what? No refund... I submitted their company for fraud and instead of leaving a review and leaving ut for that I suggest u do the same. This July 26th will officially make it 7 months omg... I hate to leave bad reviews but reptile city is seriously a scam and should not be ordered from

I ordered a yellow bearded dragon at the end of February 2021 paid 49.99 for expedited order an 250.00 for bearded dragon! Never delivered an callsd an canceled order # ******* an requested a refund because they didnt meet what i paid for! So after 5 months numerous phone calls an emails an same thing an exscuses every time! An broke my daughters heart because it was her bday gift that she never received! I just want my 300 dollars refunded this is ridiculous an theft an should be prosecuted for what they did to me an hundreds more now!

Not happy with company. They'took my money and never called me back with my order I called repeatedly sent emails have copies of everything the company is a fraud customer service is a joke they never get back to you if everything is a scam.

I placed an order for a boa in early May and never received it. I called two weeks after placing my order and spoke to a man who said they're backed up since December. How do you have time to feed the animals but not ship them? So I gave him the benefit of the doubt and waited some more. Finally I got fed up with the wait and sent an email to please cancel my order. No response. I tried calling the numerous numbers they have and either got no pickup OR the line said the number is no longer in service. Finally I disputed with my credit card company about the deal and they reversed the charge. Avoid this place like the plague.

Reptile city Got Reptiles, Hillbilly Reptiles are all the same company. After never receiving my order I had to file a dispute with my credit card. A week before they are about to lose the dispute to the credit card company they recharged my card the same amount under a new company name. Very fraudulent people. Might as well report your card as stolen if you give them your info.

3 months now. Been waiting on my animals spent over 200$, and i call almost everyday, they answer, they tell me they are gonna get it done. Still haven't, i got my turtles the first time. All 6,1 died during shipping and i got a refund. Now. I Havent gotten $#*!. And they offered me a job since im a stay at home mom, and take care or my kids and raise all sorts of reptiles. Getting aggravated that i spent that much and still haven't gotten anything. Use to not be a scam. They said the only thing they didn't have was the turtles i said don't worry about it, because it was only 10$ but i wanted my anoles, frogs, water dragon, and i ordered several iguanas... Dont waste your time! Or money!

It has been nearly a year now since I placed my order. They took my money and never shipped my lizards. I have called and emailed. Every time I've spoke to someone they tell me they'll get them mailed the b next day. Still waiting... can't get them to even answer my calls now. Definitely DO NOT use this company. Buyers beware!