RedBox

We rented a movie online. Was given no info on how to get the movie from the machine. I had to google it. Ended up being very easy. Then went to play the movie, it would not work after the first 5 minutes. We got a new promo code for another movie. But was inconvenient. So today we rented another movie. The movie was horrible quality! Very grainy, with several pauses. It also did not fill our whole TV screen. I did try to adjust that. Didn't work. Not impressed. They need better quality control!

Redbox was once a great company! An individual could rent premium movies but now you can't call! If there is an issue, you must email but they don't respond! A response will be generic. The Redbox's either don't work or there is always some issue with them but no customer service. Any attempt to resolve an issue will be met with the same generic email response and no solutions! Please consumer's do not rent from this company they fraudulently charge you erroneous fees! Please refrain from becoming a victim from Redbox and fraudulent practices! Beware please beware!

I had an extremely disappointing experience with Redbox's customer service, which I consider one of the worst. Despite not receiving my package, I reached out to Redbox five times to inform them of the issue. Their response was limited to just two emails, sent a week apart, in which they merely suggested I check with my neighbors or contact the post office to locate my package. Redbox's approach to handling customer issues is highly unprofessional and shows a lack of proper customer support. After receiving no assistance from them, I requested a refund, which they outright refused. Be cautious of these scammers; their only interest seems to be in taking your money, not in providing any real support.

If I could give it zero stars I would. This piece of $#*! company over charged for piece of $#*! movies that either don't play at all or are just terrible movies to watch. Took the last bit of my money for not returning an $#*! movie! I returned them so if they keep taking more of my money they can go ahead and get sued. I'll stick to Netflix and other streaming services, redbox is a dying company anyway and I'm sure they'll hopefully go bankrupt soon so enjoy my money! Glad I could donate to your charity.

Redbox will rip you off if your movies are stolen. I rented two movies at a Walmart and accidentally left them behind in the shopping cart. When I realized and returned 20 minutes later, they were gone, someone had taken them. Redbox charged my over $80 for these two movies. If I had purchased these movies new, they would have cost around $35. This should be illegal and seems like a class action lawsuit waiting to happen.

Do not use Redbox! I rented 4 movies, returned 2 same day, 2 following morning well within the time frame. Was charged over $19 five times and just recieved "final charge" of $165.62. That's over $38 per movie! There is no person to talk to, emailed daily since 1/15/24 (it's now 1/31/24) and never recd a response!

Overpriced movies that are free on Tubi and fawsome, no customer service, not to mention when I use a $5 promo on a $2 movie they just keep the change. After my terrible experience I would never use or recommend the Redbox app to anyone it's a wonder how they are even still in business.

I am extremely annoyed.
I went on their website looking for.1 Tretinoin cream. They had sent me.025% and refused to do anything about it to fix it after I spent $130 on this.
I will NEVER use this company again.
They expected me to eat the cost and go through the process of speaking to someone again for another prescription. WHY on earth would I give more money to you so you can again send me something I dont want.
I USE.1 now. WHY would I want.025?

I called Redbox customer service to have a reservation cancelled and within 20 minutes after talking to them someone used my brand new Visa card information to order food from Jamaica cook shop 3 times located in mesquite tx. It seems to me that someone at Redbox is the culprit since I did not make any other transactions and the card is only 2days old.

I payed for Lexapro and Hydrozine on the same day Oct 6 th. 25.00 for Lexapro. 20.00 for hydrozine. Got the hydrozine Monday the 9 th. No Lexapro. I call customer service. First they tried to tell me I had no refills. After this month I had to see a provider for more. I never got month 2 Lexapro and was told they would expedite it to my by today. Still haven't got it. It's hard to come off anti depressants like that! I hate being lied to.

10 days later, no response back from them when they said it would be 48 hours. I'm receiving marketing emails from them, but nothing else. Wasted money.

Red box is sure to be the Blockbuster example of corporate failure for this generation. Promo codes don't work. Promos don't populate online or streaming accounts. No chat function for customer service. Tv app isn't clear with which movies honor which promotions until you go through the hassle of entering information. Sell your stock now.

I just want to say that Redbox is doing a great job, Considering all the competition today with streaming services you still provide affordable NEW movies at a reasonable price.

I will always remain a customer and I hope Redbox has a successful future. I appreciate your new representatives on chat they are providing excellent customer service. Customers I recommend using chat for quick and professional resolution.

Sincerely
Sharon Godwin

I am becoming disenchanted with Redbox --- they took out one that was just a few blocks away and now I have to go. 5 miles from my home. And Redbox increased their prices by 25% --- so I'm paying more and getting less.

And it seems fewer users are inclined to reserve movies online so there's invariably a long line of folks at the kiosk as people wade through the extra-bad search tool at the kiosk. They need to figure out a way to let folks who have reserved online get their disks at the same time other folks are browsing.

We recently added Redbox to stream movies. There is no way to add parental controls to prevent rated R and worse movies from being viewed. I was watching a fictional movie about a serial killer and one of the characters showed up at a guy's house, stripped down and her entire naked frontal side was visible even though she was slightly standing in a dark corner of a room. Before that, I had watched 2 other movies that dropped the F bomb multiple times. I'm fine if grown adults want to watch these type of movies but I'd like to have the option to block that type of junk from my t.v.
Also, in the middle of streaming, the volume changed a lot, at one point I had to have the t.v. On 18 volume to hear the movie and then the ads would blast loudly when they came on

Literally on the phone at this very moment having a repeat conversation because I am being read the same scripted lines repeatedly without actually getting help. What a shame and the customer service is definitely lacking customer service. Being told there is no other number to contact and excuse after excuse when I ask for a supervisor. I can guarantee after this experience and the price i just paid, i will not be using red box going forward. I do agree, it is about the principal behind it all and this is in no way shape or form right at all.