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RedBoxReviews 188

1.8
redbox.com

RedBox Reviews Summary

The overall reputation of the company reflects a significant divide in customer sentiment. On one hand, some customers appreciate the affordability and convenience of renting movies, highlighting positive experiences with customer service through chat. However, a dominant trend reveals widespread dissatisfaction, particularly regarding customer service responsiveness, billing issues, and the quality of rented movies. Many customers report feeling frustrated by unhelpful support, generic responses to complaints, and unexpected charges, leading to a perception of the company as unreliable and untrustworthy. This combination of strengths and weaknesses suggests a critical need for improved customer service and operational transparency.

This summary is generated by AI, based on text from customer reviews

service
48
value
47
shipping
17
returns
32
quality
37
Idaho
5 reviews
0 helpful votes
Follow June C.
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I don't know where they get their bimetoprost but it simply does not work whatsoever. I've used Latisse in the past with great success but this has not grown a single eyelash.

Date of experience: June 20, 2024
Tennessee
1 review
0 helpful votes
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Overpriced movies that are free on Tubi and fawsome, no customer service, not to mention when I use a $5 promo on a $2 movie they just keep the change. After my terrible experience I would never use or recommend the Redbox app to anyone it's a wonder how they are even still in business.

Date of experience: April 14, 2024
Maryland
1 review
0 helpful votes
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Redbox will steal your money!
March 27, 2024

Redbox was once a great company! An individual could rent premium movies but now you can't call! If there is an issue, you must email but they don't respond! A response will be generic. The Redbox's either don't work or there is always some issue with them but no customer service. Any attempt to resolve an issue will be met with the same generic email response and no solutions! Please consumer's do not rent from this company they fraudulently charge you erroneous fees! Please refrain from becoming a victim from Redbox and fraudulent practices! Beware please beware!

Date of experience: March 27, 2024
Illinois
1 review
0 helpful votes
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They advertise movies that are not available at Redbox, go OnDemand,what a joke total waist of time don't waste yours.

Date of experience: February 23, 2024
California
1 review
1 helpful vote
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I had an extremely disappointing experience with Redbox's customer service, which I consider one of the worst. Despite not receiving my package, I reached out to Redbox five times to inform them of the issue. Their response was limited to just two emails, sent a week apart, in which they merely suggested I check with my neighbors or contact the post office to locate my package. Redbox's approach to handling customer issues is highly unprofessional and shows a lack of proper customer support. After receiving no assistance from them, I requested a refund, which they outright refused. Be cautious of these scammers; their only interest seems to be in taking your money, not in providing any real support.

Date of experience: February 16, 2024
Texas
1 review
1 helpful vote
Follow Martin F.
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Do not rent anything from them I got 1 movie and I had to keep it for 3 more nights extra getting charged $8.00 + taxes per night because NONE OF THEIR STATIONS WHERE WORKING. The third night I had to drive to 3 different locations (12 miles in total and 2 hours of my time) to return the movie. DO NOT RENT FROM THEM

Date of experience: February 11, 2024
New Jersey
1 review
1 helpful vote
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Fraud Charges
January 31, 2024

Do not use Redbox! I rented 4 movies, returned 2 same day, 2 following morning well within the time frame. Was charged over $19 five times and just recieved "final charge" of $165.62. That's over $38 per movie! There is no person to talk to, emailed daily since 1/15/24 (it's now 1/31/24) and never recd a response!

Date of experience: January 31, 2024
Texas
1 review
1 helpful vote
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Unable to return video. No reply to emails sent charged for video Lack of communication, no answer on emails. No person to talk to no return phone call

Date of experience: January 10, 2024
New Jersey
1 review
0 helpful votes
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Very upset customer
January 8, 2024

I am extremely annoyed.
I went on their website looking for.1 Tretinoin cream. They had sent me.025% and refused to do anything about it to fix it after I spent $130 on this.
I will NEVER use this company again.
They expected me to eat the cost and go through the process of speaking to someone again for another prescription. WHY on earth would I give more money to you so you can again send me something I dont want.
I USE.1 now. WHY would I want.025?

Date of experience: January 8, 2024
Georgia
1 review
1 helpful vote
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No resolution warning
December 12, 2023

Be aware Resbox has NO customer svc only email so If you need assistance you are SOL Emailed 11/22/23 to let them know dvd stolen out of car( it was not late it was day of return) Offered to buy NO response until 12/5/23 wanting cc # name for verification then promptly charged cc $44 for a $7.99 DVD they sell keep in mind a customer 6-7 yrs no issues If they have your cc# they will abuse it.

Date of experience: December 12, 2023
South Dakota
1 review
2 helpful votes
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Horrible
October 29, 2023

If I could give it zero stars I would. This piece of $#*! company over charged for piece of $#*! movies that either don't play at all or are just terrible movies to watch. Took the last bit of my money for not returning an $#*! movie! I returned them so if they keep taking more of my money they can go ahead and get sued. I'll stick to Netflix and other streaming services, redbox is a dying company anyway and I'm sure they'll hopefully go bankrupt soon so enjoy my money! Glad I could donate to your charity.

Date of experience: October 29, 2023
Florida
2 reviews
0 helpful votes
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I payed for Lexapro and Hydrozine on the same day Oct 6 th. 25.00 for Lexapro. 20.00 for hydrozine. Got the hydrozine Monday the 9 th. No Lexapro. I call customer service. First they tried to tell me I had no refills. After this month I had to see a provider for more. I never got month 2 Lexapro and was told they would expedite it to my by today. Still haven't got it. It's hard to come off anti depressants like that! I hate being lied to.

Date of experience: October 14, 2023
District of Columbia
1 review
1 helpful vote
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Took my money and didn't follow through
September 18, 2023

10 days later, no response back from them when they said it would be 48 hours. I'm receiving marketing emails from them, but nothing else. Wasted money.

Date of experience: September 18, 2023
Washington
1 review
1 helpful vote
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Machine malfunction and no selection. A dying business. Who would uses this service now days They make you write a book on the review.

Date of experience: September 2, 2023
South Carolina
1 review
0 helpful votes
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Movies are poor quality
August 17, 2023

We rented a movie online. Was given no info on how to get the movie from the machine. I had to google it. Ended up being very easy. Then went to play the movie, it would not work after the first 5 minutes. We got a new promo code for another movie. But was inconvenient. So today we rented another movie. The movie was horrible quality! Very grainy, with several pauses. It also did not fill our whole TV screen. I did try to adjust that. Didn't work. Not impressed. They need better quality control!

Date of experience: August 16, 2023
Nebraska
1 review
1 helpful vote
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Thieves
July 28, 2023

Redbox will rip you off if your movies are stolen. I rented two movies at a Walmart and accidentally left them behind in the shopping cart. When I realized and returned 20 minutes later, they were gone, someone had taken them. Redbox charged my over $80 for these two movies. If I had purchased these movies new, they would have cost around $35. This should be illegal and seems like a class action lawsuit waiting to happen.

Date of experience: July 28, 2023
Colorado
1 review
1 helpful vote
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I called Redbox customer service to have a reservation cancelled and within 20 minutes after talking to them someone used my brand new Visa card information to order food from Jamaica cook shop 3 times located in mesquite tx. It seems to me that someone at Redbox is the culprit since I did not make any other transactions and the card is only 2days old.

Date of experience: July 7, 2023
Arizona
1 review
0 helpful votes
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Points and movies
June 30, 2023

It's good to rent or buy movies but it won't allow me to use my points for a free movie and I can add movies to my cart it's really annoying definitely need to fix this issue

Date of experience: June 30, 2023
Maine
1 review
0 helpful votes
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I'm sorry. Could there be a worse platform to rent a movie? Substandard website and tech support via Etch A Sketch. Is it 1994?

Date of experience: June 23, 2023
Texas
1 review
0 helpful votes
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Overcharged
June 16, 2023

They overcharged my bank account 10 times, WARNING: STAY AWAY FROM THIS COMPANY OR YOU WILL BE ROBBED

Date of experience: June 16, 2023

About the Business

Rent movies online at Redbox.com, where you can reserve and preview new DVDs, Blu-Rays and games. Online rentals are easy just visit Redbox.com now to select new and upcoming releases, then pick them up at one of 36,000 Redbox locations.


redbox.com
Founded in 2002