Customer service was just as good ,understanding and extremely helpful. (in 19 reviews)
▼ Sort by: recent
I made a first time purchase with this company and was very apprehensive since it was a fairly large purchase. I couldn't be more pleased. The item was delivered in less than a week, in good condition and no problems whatsoever. I would most certainly try them again in the future. Their price for the product was exceptional and shipping was free.
First of all it took 6 weeks to get some supplements I ordered. When they finally came it was the same product I ordered nor was it the same number of capsules I ordered/paid for. After 5 emails and 3 attempted phone calls I can't get anyone to call me back or refund my money. Never again. Avoid this place!
I bought a Samsung watch as a gift from Rakuten.com. It was billed as "new" but it had obviously been repackaged and there were spots on the box where tape had been pulled off tearing away the packaging surface. It arrived at the last minute and I didn't have time to return it and get another gift so I gave it anyway. I just hope the recipient didn't notice that it had been repackaged. I was real embarrassed. Isn't there a law that you cannot sell a returned or refurbished item as new?
I bought a titanium diamond ring from Rakuten in November. They were all too happy to help me until they got their money. A stone fell out days later and after a month of emails i cannot get a response from them or the seller. Be careful out there people.
I recently purchased my first Ukulele from Rakuten, and as always, I searched for best deal online. I never shopped from this place before, but I didn't think it would be this bad!
They advertised for Ukulele, case, tuner, beginner's book. and all I received was the Ukulele and the case. Of course, I paid few more bucks for this package, or I would have gotten just the Ukulele with the case.
So I called the customer service, and they didn't even bother to take my information and said ok we will ship you the rest of the product. So I asked, how do you know where to send the goods? and the rep keeps saying, I know it from the phone number you called from. So I trusted the guy, and a month later, nothing!
False advertising and lying straight to customers... ridiculous..
The customer service is horrible. I placed an order on a travel bag and they refunded me the order 5 days after they received the payment and they cancelled my bag. I needed this bag by the week the order was cancelled. Now i have to wait another 10 days to receive my bag
I just wanted to warn anyone who maybe consider to become a seller on Rakuten... DON'T!
Their customer service support system is extremely unsatisfactory. They do not have a contact tel number nor a chat and the only way to communicate with them is through email. Majority of the emails they reply the day after. So, everything you do is on hold until you get an answer from them!
I ordered a sub woofer and they sent me a Purse!!!
Called the purse company they said they received the order from Rakuten and that this was not the first time this happened where somebody ordered electronics and received a purse
Total scam..Heres the kicker after multiple emails and call NO SUBWOOFER AVALIBLE AT THAT PRICE..STAY AWAY!!!!!!!!!!
I have ordered from Rakuten many, many times over the past years. They offer great sales prices with free shipping and the orders usually arrive within 2-3 days. I have only had to contact customer service once and they took care of my problem immediately. I will continue shopping with them as long as they continue offering such great deals and quality products.
I ordered a bathtub diverter faucet that was of high quality 100% metal construction. I paid $54. Instead of the high quality faucet that I ordered these low lifers sent me an inferior brand faucet that I see from looking online goes for $30.It is cheaply made with plastic parts instead of metal. It would cost me $14 shipping and handling to send the damn thing back to the seller plus they charge a 20% restocking fee. Rakuten is a scam company. I wish I had read the reviews of this company before I ordered from them. Don't order from this company or you will get screwed. They will send you a cheaper/used/damaged version of what you wanted. They are very clever thieves and know just how much to screw someone so they cant get in trouble and so it would be more hassle to the customer than it's worth dealing with those swindlers trying to get their money back.
2015 May -
DO NOT BUY FROM ZOVERSTOCKS - it's RAKUTEN on amazon.
Why they sent me a CORRUPTED cd copy and did not refund me? Anyway why they did send me a corrupted copy at all! Why? This is illegal.
Rakuten I contacted you and you rejected all the requests. Shame on you! Thieves.
They have on amazon a 95% rate of satisfaction which is actually a LOW rate! Watch out.
Tip for consumers: DO NOT USE THIS SITE. Low price low quality - it's like a russian roulette. Spend better on better websites.Ask Marco about Rakuten
Any problem with a fly by night vendor they host taking your money and delivering no product is met with the response "Rakuten.com is a virtual mall hosting sellers from all over .....we ask our customers to contact the seller directly ".
Status of vendor web site: Unavailable
If you're the owner of this store (shopbeyondlimits.com)
Please sign in to resolve the issue, or contact support.
I ordered what was clearly indicated as "Brand New" headphones. What I got was used headphones along with the previous owner's earwax still in the headphones. Ewww!
I ordered from them because they were a "trusted Google site." Stay away from these guys!
I contacted both the Rakuten and the seller. No response.
Buy.com was a good site, once the change happened the site was on borrowed time.
I got a Rakuten mastercard to get $80 in points and purchase a very nice watch.
Took two months to get the card in my hands, I only got $60 in points and the watch was sold out never to return.
After days and two calls, get an email from the highest level of customer service, which agreed that I didn't get my card on time to get the $20 in points, but refused to give them to me.
I order a 70d, I again don't get the promo points just the $8.19 for the purchase.
Then order is placed on hold, because they can't confirm the address of their own credit card, and mind you I have no changes both addresses have been on file since the BUY.com days.
There used to be deals on BUY.com, I remember ordering 50% of parts for building my editing computers years ago, but now you would be lucky to get %10 below going price by using all your points. The deals are gone, the customer service is gone and so am I.
Closing the new mastercard as its the least helpful card for rewards ever.
Rakuten.com is the worst online shopping site I've ever used. Not only was it a pain in the ass just to place my order, but upon trying to request to cancel the order at 11:00 YESTERDAY, and making 2 requests to customer service to cancel the order, the order was shipped this morning, anyway. I called customer service this morning, and they said they can't cancel the order because it's already shipped. I'll be disputing the charge as soon as it's posted, and after I refuse the package upon delivery, I'll be sure never to order from them again.
Just use Newegg.com, Amazon, or Micro Center.
I purchased a refurbished laptop from this seller and had a number of issues. First, it arrived late. It also did not work properly and was actually somewhat dirty when I received it. I spoke with their customer service (after I had installed anti-virus) and was told how to repair the unit. I then found, after providing them with the number from the back of the unit, that it had not actually been "completely" refurbished. I had to return it to them (at my cost) to get a refund, which turned out to be $20 short of the full amount, even though I was promised in writing to get a full refund due to their issues. When I attempted to contact them (email is all they accept) I received no response. They suck!
Hi, I brought an Xbox One in a super sale late March'15, I received X25 Rakuten points which works out to be £25 worth to spend within the website. What I didn't expect was it expire in 2days of having them, they gave me the points which I deserved and asit was mid week I set the Xbox up and had a little go, next day went to work and was on a 12hour shift, next day was the same.. Didn't actually sit down until the weekend which I was planning to get my nephew some xbox one credit (like the points to buy stuff on the store). Saw that they expired. Contacted Rakuten and they told me super points expire within 2days of having them, they told me it states it in the Ts & Cs.. So went back onto their website and in the Ts & Cs it only mentions the points you get from every purchase, it also says that points will expire after 1 year if not used and you will receive an email giving you notice so you can use them.
My argument was that I did read the Ts & Cs and was expecting to have them in my account for a year, plus it was only 5 days which I left them in my account for... As this situation was not outlined in the Ts & Cs I contacted Custoner Service, they could not help me with anything so I emailed complaints as this was totally unfair, we had a debate whether they were in the wrong and it turns out they would not credit me again, not crediting me as I was entitled to have them in the first place was pathetic, I also DIDNT receive an email telling me it was for only 2 days.. End of the day Rakuten are a joke, prices may look good and the only reason I brought the Xbox off their site was it made it cheaper as I was getting the £25 worth of points back, if I wasn't getting this I'm losing out and now have ended up paying more..
DO NOT BUY FROM RAKUTEN!!!
I purchased a mirror on Rakuten and they promised it would ship in 7 days. It has been weeks and there is no mirror and no notification of shipment. When I try to find out where my order is, I receive a robot email telling me they are not responsible for it! They were quite eager to take my money but they took the money and never delivered the product.
Buyer beware! This internet site appears to be a scam and a rip off. Read the reviews online before you make a purchase. Learn from my $$$ mistake!
Would never purchase from this site or Nilima home again...contacted co & after receiving email that they did not have item I wanted...they sent a different item..charged me & would not listen to explanations regarding their actions...I even mailed a hard copy of photos & ex
planation of item I wanted & what they sent...staff was quite rude & felt that they had satisfied an order they stated they could not fill......BUYER BE WARE!!!
I bought a photo scanner from this site. It arrived in a reasonable time frame. However, the product did not work. I first contact the seller...no response. Then I got rakuten customer service involved. They gave me the run around for 2 weeks. Finally I contacted the people at Google (as Rakuten is a Google Trusted Store). As soon as Google stepped in I received a full refund, a $10 gift certificate to use on Rakuten (not that I will buy from them EVER) and a $25 gift card from Google for all my troubles.
I used this site once in my life and i will never ever think about it again
High prices just sends you to best buy and I won't pay for the name to get a gadget
I purchase the item on December 20th 2014 and that suppose to be gift to someone i waited so long. But I received email on Jan. 8 2015 that my order is cancelled as they are out of stock. this not the way to business, If you do not have in stock do not take order or do not complete the order after taking order on Christmas time. If you complete the order then its their responsibility to complete the order, no matter they have it or not they have to arrange for item and supply to buyer. Very disappointed will never buy from this site.
Great site to shop, has ALL the essentials and more. Tends to beat other stores on many prices.
my zeepad does not work at all i want my $70.00 back
I ordered a cologne on this site and it arrived defective. Over a month has gone by and nobody has answered my request to replace it after contacting customer service. It's like nobody is there.
I bought a toy for my son for Christmas over a month ago. The company sent out some type of plastic inexpensive credit card holder instead. I attempted to contact the company through phone calls, surveys & emails. Not once did I get a response. The toy never came. Luckily I paid through paypal and I filed a dispute and they eventually credited me. I would not order anything on this website. Beware!
Tip for consumers: bewareAsk e about Rakuten
BUYERS BEWARE!!! Friends, do NOT buy from Rakuten. I bought a TV ($1200) on Black Friday 2014, they charged my card a few days later and my Rakuten online account updated to “Status: Shipped.” It is now December 19, I have emailed twice with no response, I never received an email with shipping/tracking details, and I never received the TV. I am now disputing with AMEX. So no TV and now I get to pay a higher price since Black Friday sales are over. RAKUTEN SUCKS!!!!
I purchased a DS4 controller via Rakuten from Shopto, I paid on the 8th Dec, it was supposedly dispatched on the 10th, It still hasn't arrived. I contacted Rakuten via their customers services (a misnomer if ever there was one) and received an automated reply promising a response in 24 hours, 72 hours later and still no response.
Once Rakuten have your money, they are not in the least interested, this was my first experience buying through them, needless to say it will also be my last.
I would avoid using Rakuten, at any cost.
Tip for consumers: Stay safe, stay away from Rakuten.Ask Flav about Rakuten
Worse on-line company I've ever dealt with. I also wished I'd seen these reviews before ordering. I placed 2 orders the same day for the same item [2 different delivery addresses]. Item showed in stock. Two days later I get 2 emails [1 per order] saying items had shipped. 3 days later no tracking # is showing so I contacted the vendor [Tradecozone] to get one. 2 days after that I had still not heard back so I contact Rakuten. All I got from Rakuten is a email saying I was being refunded on my 1st order. Since then I've emailed Rakuten 3 times, Tradecozone once more, and left a voice message with Rakuten. It's a week later and I still can't get a response from either. I have no idea what's going on with the 2nd order. If the item was out of stock, why did it show shipped? If out of stock then where's my email about a refund? Where's the refund? Did the 2nd order really ship or not? If shipped, where's my tracking number or better yet, where's my item?
I ordered a computer from the bestbuy.com site that was fulfilled by buy.com/Rakuten. The product was shipped quickly, but when it arrived it had specs significantly inferior to what I ordered. I spent 30 minutes on the phone with customer service who ultimately concluded that the specifications listed online were a "mistake". Given that a less knowledgable customer would not likely have realized they didn't receive what they paid for my conclusion is that this was a scam.
Poor and unacceptable service. I purchase from several online companies and have never had such problems. The customer service is a waste of time. I placed an order (as a gift to a family member) on early Wednesday. That afternoon I received an email stating Rakuten needed me to authorize the ship to address and wanted me to "add" the address to the bank, then reply to Rakuten with the confirmation of doing that along with a contact number for the bank. I did. Late Thursday they emailed to say they still were unable to get confirmation from the bank. The bank said they had received no follow up call from Rakuten.
I then emailed Rakuten again and requested they address the situation properly, again reciting the information they needed. On Friday late they sent me another email indicating they still needed information and confirmation from the bank.
A that point I referred to all our previous correspondence and one phone call, requesting they resolve their issue and ship the item by Monday or else cancel the order.
Not surprisingly, they called me Monday late morning to advise they still needed their authorization department to take the steps necessary and could not guarantee when the item would be shipped. I cancelled and placed the same order with Amazon.
What a waste of time.
Mind you, I place online orders at least 6 times a month, sending to various recipients, and never had such an issue.
Ordered a few times from this company advertised merchandise and fantastic service and shipping.
Very good company period. Excellent website very colorful and vivid Web pages, good quality products and millions to choose from .Products arrives on time and in excellent condition. Customer service was just as good ,understanding and extremely helpful. Rokuten is by far one of the best websites to order from. Rokuten is like Japan's version of amazon or so they say.Thank you Rokuten for your services.
Tip for consumers: Be prepared to hear someone in customer service who might not speak good English but please be patient with them for they are they are the right of passage to your product.Ask Paul about Rakuten
They've advertised a "Brand New" B235-M Plantronics Bluetooth and delivered just the Bluetooth in a TMobile box and a cell phone case!?!? No USB nor charging case and the two Bluetooth headsets I bought could not even be paired with an iPhone.
After more than 10 days complaining, they said they are a "mall" and cannot solve problems with the stores that advertised in it.
The "store", eShop, or YouShop LLC, refused to deliver advertised products and asked me to return both for a full refund instead.
Worse than that they keep sending me emails offering a $10 cash back if I change my feedback to a positive 5 star one. Do they really think they can pay me to tell lies to other consumers?
"Carla, if you could change the feedback to a positive 5 point and provide a paypal email, we will send you a $10. Could you let me know?"
Tip for consumers: Get away from it!Ask Carla about Rakuten
My business with Rakuten was through their eBay store, operating under Buy.com, and it was the worst experience I've ever had with any online seller. I, too, wish I'd have seen these ratings before placing my order. It's like their goal is to drive customers away! I opened an account on SiteJabber only to report my experience.
The item, a computer monitor, was not as described. It was sold with a resolution of 1920x1080 but the actual resolution was a paltry 1600x900. I contacted them through eBay and requested a refund, which automatically opened an eBay case. After five days they offered an unacceptable $15 partial refund for an item I could not use. At this point I noticed they updated their eBay listing for accuracy. I requested either a full refund, including return shipping since the mistake was theirs, or a higher partial refund. 11 days later, after no response, I sent another message requesting an RMA and a pre-paid return shipping label as per their return policy. After eight more days with no contact (for a total of 2.5 weeks with no contact from them) I was forced to escalate the case through eBay. In order to obtain a full refund through eBay I was required to ship the item back to the seller which cost me $17. Nothing like flushing a shining new Andrew Jackson down the commode...
I was so scared to use this company from reading reviews but I was looking for a particular modem and they had it so cheap that I was willing to risk losing the money. The retail for this modem was around $80 and I got it for $25. I waited 6 months to write review because I was certain it would fall apart and I'd have to complain. But..it still works great and is saving me money on my internet provider bill! No problems here.
6 Questions & Answers
Best Online Electronics Stores – Consumers’ Choice
Business owners: What’s your side of the story?
Manage your business