I have only had to contact customer service once and they took care of my problem immediately. (in 21 reviews)
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Placed 4 items totally.
1. they cancelled one of the item without any reason ( found out they raised $10 for the price on that item later ). the worst thing is they still charged on my credit card.
2. One of the items, Raukten and seller both charged me for the same shipment. Try to contact Raukten by email, but they only kept saying they had to charge me once the item was shipped ?? Tried to explain the seller charged me already, but no one listen and no one care either.
3. one of the items-Fingertip Moistener 3/8 oz, the seller put ( set of 4 ) on the item. But only receive 1 per set. ( I ordered 2 sets for $10.06 ) Turned out I had to spent $4.50 to return it because I really don't want them to get the business from the deceiving advertisement on their item. I emailed Raukten to request the seller take the wording ( set of 4 ) from their item page, but never heard from them since either.
1. Raukten has no control of their seller at all. Not safe to shop from them. You won't have any protection like Amazon.
2. Raukten did not offer customer support and service.
I spent lot of works on disputing the payment with my credit card company. NO MORE - RAUKTEN.
I ordered an item through Rakuten in a promotion. The item was very pricey but I was told I'm going to get super (loyalty) points for my purchase.
But they did not added the points to my account. So I emailed them and they told me that I have to wait up to 16 days to get my points.
I waited for few weeks and when I came back to make another purchase, I saw that the loyalty points are already expired. They added to my account without any alert and it was available only maybe for a week.
I was very disappointed so I emailed them again but the nice lady just kept telling me that she can't do anything and it was my fault that I did not check their website every day.
I have to say this is the worst customer service I have ever received!
Even the Chinese sellers from eBay and Ali express are more helpful than this company.
Their Terms and condition did not mention the 16 days waiting time so they definitely play for that you are going to forget about your points.
I feel scammed and I'm going to avoid any future purchase from Rakuten.
And I advise the same to you. They play a shady game with their super points.
My experience with Rakuten started when I was searching for a camera for my wife, this particular camera averaged $750.00 for the camera alone. I stumbled across Rakuten and searched reviews, which were all positive. Rakuten offered the same camera for $680 and a whole accessory kit with it!
Upon checking out I recieved a notice that they would take $80 off my order for opening a credit card with them. Of course I did it. All together a recieved an amazing deal, and on top of that the credit company called me and wanted to confirm that I made the order before they charged me, which I was happy to know that their security was so vigilant.
My wife loves her camera and accessories. So the very least I can do is highly recommend Rakuten. It's a basically unknown company, but from my experience, a great one.
Bought a computer from Rakuten which was sold by Cameco. After 2 months hard drive failed and they would not replace even though under warranty. Also took for ever for them to send computer after I placed the order. I had to threaten cancelling order before they would send it.
I have contacted Rakuten and Cameco and neither one are of any help. Avoid and order from Amazon. They have great customer service.
Ordered merchandise, one item for $68 with $5 shipping. Heard nothing for two weeks. Contacted sales, they said the reseller reported "will pull from inventory and ship tomorrow." Week went by, no product. Contacted reseller, they said that they were no longer affiliated with Rakuten.
Boils down to Rakuten taking my $73 for an order they knew could never be fulfilled. Requested an order cancellation and refund, all I hear are crickets.
Placed an order with Rakuten on 3/10/16 expected delivery by 3/18/16 since I spent the money to expedite my order. I e-mailed them with no response . Found out the reason it never shipped but no one got in touch with me about the problem which could have been fixed immediately. I called and they were not concerned at all , didn't even try to help. I will never deal with Rakuten again.
Where should I even start? Customer service is terrible except one women. They hung up on me about 2 times. I ordered an item and on the website it said 7 items left, so I payed for it. about 3 weeks later (Yesterday) wondering where my item is and why it has not been here yet, I call Rakuten and they tell me that my item was out of stock. Plus, they kept my money instead of sending it back! Not only are they liars, but also money hungry!
i ordered 6x9 speakers, a stereo, and an hdmi cord. i put the "rewardme" promo code in to get 5% off and that didn't work. and they bold face lied to me in an email saying it would show up later, it didn't! a few days later they send me an email saying they didn't check inventory on the speakers when i bought it and never updated the availability on their dilapidated web site. so they gave me a refund. then the stereo arrived and it was defective not being able to read my ipod which it was intended to do. now i can't get a hold of them for a RMA for a refund. i have left multiple emails with no response. they then send me an email asking me to review of their business and product (hdmi cord) of which i never received. what's the point of $#*!ing at them any more when other people need to know about their lack of ethics or accountability because they don't care. next stop is BBB and then my credit bureau to dispute charges.
Tip for consumers: DON'T DO BUSINESS WITH RAKUTEN.COMAsk Brandon about Rakuten
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I made a first time purchase with this company and was very apprehensive since it was a fairly large purchase. I couldn't be more pleased. The item was delivered in less than a week, in good condition and no problems whatsoever. I would most certainly try them again in the future. Their price for the product was exceptional and shipping was free.
First of all it took 6 weeks to get some supplements I ordered. When they finally came it was the same product I ordered nor was it the same number of capsules I ordered/paid for. After 5 emails and 3 attempted phone calls I can't get anyone to call me back or refund my money. Never again. Avoid this place!
I bought a Samsung watch as a gift from Rakuten.com. It was billed as "new" but it had obviously been repackaged and there were spots on the box where tape had been pulled off tearing away the packaging surface. It arrived at the last minute and I didn't have time to return it and get another gift so I gave it anyway. I just hope the recipient didn't notice that it had been repackaged. I was real embarrassed. Isn't there a law that you cannot sell a returned or refurbished item as new?
I bought a titanium diamond ring from Rakuten in November. They were all too happy to help me until they got their money. A stone fell out days later and after a month of emails i cannot get a response from them or the seller. Be careful out there people.
I recently purchased my first Ukulele from Rakuten, and as always, I searched for best deal online. I never shopped from this place before, but I didn't think it would be this bad!
They advertised for Ukulele, case, tuner, beginner's book. and all I received was the Ukulele and the case. Of course, I paid few more bucks for this package, or I would have gotten just the Ukulele with the case.
So I called the customer service, and they didn't even bother to take my information and said ok we will ship you the rest of the product. So I asked, how do you know where to send the goods? and the rep keeps saying, I know it from the phone number you called from. So I trusted the guy, and a month later, nothing!
False advertising and lying straight to customers... ridiculous..
The customer service is horrible. I placed an order on a travel bag and they refunded me the order 5 days after they received the payment and they cancelled my bag. I needed this bag by the week the order was cancelled. Now i have to wait another 10 days to receive my bag
I just wanted to warn anyone who maybe consider to become a seller on Rakuten... DON'T!
Their customer service support system is extremely unsatisfactory. They do not have a contact tel number nor a chat and the only way to communicate with them is through email. Majority of the emails they reply the day after. So, everything you do is on hold until you get an answer from them!
I ordered a sub woofer and they sent me a Purse!!!
Called the purse company they said they received the order from Rakuten and that this was not the first time this happened where somebody ordered electronics and received a purse
Total scam..Heres the kicker after multiple emails and call NO SUBWOOFER AVALIBLE AT THAT PRICE..STAY AWAY!!!!!!!!!!
I have ordered from Rakuten many, many times over the past years. They offer great sales prices with free shipping and the orders usually arrive within 2-3 days. I have only had to contact customer service once and they took care of my problem immediately. I will continue shopping with them as long as they continue offering such great deals and quality products.
I ordered a bathtub diverter faucet that was of high quality 100% metal construction. I paid $54. Instead of the high quality faucet that I ordered these low lifers sent me an inferior brand faucet that I see from looking online goes for $30.It is cheaply made with plastic parts instead of metal. It would cost me $14 shipping and handling to send the damn thing back to the seller plus they charge a 20% restocking fee. Rakuten is a scam company. I wish I had read the reviews of this company before I ordered from them. Don't order from this company or you will get screwed. They will send you a cheaper/used/damaged version of what you wanted. They are very clever thieves and know just how much to screw someone so they cant get in trouble and so it would be more hassle to the customer than it's worth dealing with those swindlers trying to get their money back.
2015 May -
DO NOT BUY FROM ZOVERSTOCKS - it's RAKUTEN on amazon.
Why they sent me a CORRUPTED cd copy and did not refund me? Anyway why they did send me a corrupted copy at all! Why? This is illegal.
Rakuten I contacted you and you rejected all the requests. Shame on you! Thieves.
They have on amazon a 95% rate of satisfaction which is actually a LOW rate! Watch out.
Tip for consumers: DO NOT USE THIS SITE. Low price low quality - it's like a russian roulette. Spend better on better websites.Ask Marco about Rakuten
Any problem with a fly by night vendor they host taking your money and delivering no product is met with the response "Rakuten.com is a virtual mall hosting sellers from all over .....we ask our customers to contact the seller directly ".
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I ordered what was clearly indicated as "Brand New" headphones. What I got was used headphones along with the previous owner's earwax still in the headphones. Ewww!
I ordered from them because they were a "trusted Google site." Stay away from these guys!
I contacted both the Rakuten and the seller. No response.
Buy.com was a good site, once the change happened the site was on borrowed time.
I got a Rakuten mastercard to get $80 in points and purchase a very nice watch.
Took two months to get the card in my hands, I only got $60 in points and the watch was sold out never to return.
After days and two calls, get an email from the highest level of customer service, which agreed that I didn't get my card on time to get the $20 in points, but refused to give them to me.
I order a 70d, I again don't get the promo points just the $8.19 for the purchase.
Then order is placed on hold, because they can't confirm the address of their own credit card, and mind you I have no changes both addresses have been on file since the BUY.com days.
There used to be deals on BUY.com, I remember ordering 50% of parts for building my editing computers years ago, but now you would be lucky to get %10 below going price by using all your points. The deals are gone, the customer service is gone and so am I.
Closing the new mastercard as its the least helpful card for rewards ever.
Rakuten.com is the worst online shopping site I've ever used. Not only was it a pain in the ass just to place my order, but upon trying to request to cancel the order at 11:00 YESTERDAY, and making 2 requests to customer service to cancel the order, the order was shipped this morning, anyway. I called customer service this morning, and they said they can't cancel the order because it's already shipped. I'll be disputing the charge as soon as it's posted, and after I refuse the package upon delivery, I'll be sure never to order from them again.
Just use Newegg.com, Amazon, or Micro Center.
I purchased a refurbished laptop from this seller and had a number of issues. First, it arrived late. It also did not work properly and was actually somewhat dirty when I received it. I spoke with their customer service (after I had installed anti-virus) and was told how to repair the unit. I then found, after providing them with the number from the back of the unit, that it had not actually been "completely" refurbished. I had to return it to them (at my cost) to get a refund, which turned out to be $20 short of the full amount, even though I was promised in writing to get a full refund due to their issues. When I attempted to contact them (email is all they accept) I received no response. They suck!
Hi, I brought an Xbox One in a super sale late March'15, I received X25 Rakuten points which works out to be £25 worth to spend within the website. What I didn't expect was it expire in 2days of having them, they gave me the points which I deserved and asit was mid week I set the Xbox up and had a little go, next day went to work and was on a 12hour shift, next day was the same.. Didn't actually sit down until the weekend which I was planning to get my nephew some xbox one credit (like the points to buy stuff on the store). Saw that they expired. Contacted Rakuten and they told me super points expire within 2days of having them, they told me it states it in the Ts & Cs.. So went back onto their website and in the Ts & Cs it only mentions the points you get from every purchase, it also says that points will expire after 1 year if not used and you will receive an email giving you notice so you can use them.
My argument was that I did read the Ts & Cs and was expecting to have them in my account for a year, plus it was only 5 days which I left them in my account for... As this situation was not outlined in the Ts & Cs I contacted Custoner Service, they could not help me with anything so I emailed complaints as this was totally unfair, we had a debate whether they were in the wrong and it turns out they would not credit me again, not crediting me as I was entitled to have them in the first place was pathetic, I also DIDNT receive an email telling me it was for only 2 days.. End of the day Rakuten are a joke, prices may look good and the only reason I brought the Xbox off their site was it made it cheaper as I was getting the £25 worth of points back, if I wasn't getting this I'm losing out and now have ended up paying more..
DO NOT BUY FROM RAKUTEN!!!
I purchased a mirror on Rakuten and they promised it would ship in 7 days. It has been weeks and there is no mirror and no notification of shipment. When I try to find out where my order is, I receive a robot email telling me they are not responsible for it! They were quite eager to take my money but they took the money and never delivered the product.
Buyer beware! This internet site appears to be a scam and a rip off. Read the reviews online before you make a purchase. Learn from my $$$ mistake!
Would never purchase from this site or Nilima home again...contacted co & after receiving email that they did not have item I wanted...they sent a different item..charged me & would not listen to explanations regarding their actions...I even mailed a hard copy of photos & ex
planation of item I wanted & what they sent...staff was quite rude & felt that they had satisfied an order they stated they could not fill......BUYER BE WARE!!!
I bought a photo scanner from this site. It arrived in a reasonable time frame. However, the product did not work. I first contact the seller...no response. Then I got rakuten customer service involved. They gave me the run around for 2 weeks. Finally I contacted the people at Google (as Rakuten is a Google Trusted Store). As soon as Google stepped in I received a full refund, a $10 gift certificate to use on Rakuten (not that I will buy from them EVER) and a $25 gift card from Google for all my troubles.
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