Andrew M.

They heavily push their customers to refer people and offer referral bonuses. Using their advertised programs I got up to $130 in referral bonuses and was feeling pretty good! However, soon before it was time to pay up the bonuses just disappeared from my account. I contacted customer service vial email. 5 days later all they sent back was a link to their public facing referral bonus page. I tried to call customer service and they have a message saying they cant take calls. I tried the chat. It requires me to verify my account by clicking a link, but the link leads to a dead page.

They clearly do not want their customers to have access to someone who can address issues like this. Further, its pretty underhanded to dangle a carrot, get me to talk people into making an account and buying something, only to take away the small benefit I was supposed to get.

Below is proof of ne of the bonuses that was taken away. It was awarded on November 22 and taken away over a month after being reflected on my account. The same thing happened with the three other referral bonuses that disappeared.

I had a very bad experience with 1-800-Got-Junk. The movers themselves were good and professional, but the management is very poor. First, I scheduled my junk removal 3 days in advance and got the standard confirmation, which indicated that the time was reserved and I would get a call 30 minutes prior to the scheduled time. The manager for the Chicago region, who I believe was most of the problem, called me a day prior and asked me to confirm for the following day. I called back later and left him a voicemail indicating I was still on. His number did not have any voicemail message recorded indicating he was with the company.

The day of arrives and I wait and wait. Thirty minutes AFTER the scheduled time I called the main customer service line and asked what was going on. She called the Chicago area manager, who told her he would not be able to honor my appointment. I complained as I had scheduled my whole weekend around this appointment, so she "escalated" the call and put me on hold. Ten minutes later she told me I would be receiving a call from the manager who would tell me when the movers would arrive. He said they would be there near the end of the two hour appointment window.

It will come as no surprise that they did not show up and I had to call again. The customer service rep said I would be getting another call from the manager to explain why they were so late. At this point they were three hours late. I never heard from this manager again, but got a call from the movers telling me when they would be there.

They arrived, three and a half hours late. But that is not all, they arrived with a truck that was about 1/3 full. I gave a very detailed rundown of what I had in my appointment and it should have been clear that I had very near a whole truck of water damaged items. So they had to fill the truck, go dump it across town (which took 1.5 hours), then come back for 5 larger items. By the time they were done it was seven hours after my scheduled time. Had they arrived on time with an empty truck it would have taken about 30 minutes. No discount offered for my inconvenience and the total cost was $720.

Then after all was said and done, customer service contacted me via email and said that I would be receiving a call from the Chicago area manager to discuss the situation and all the failures, but I did not receive that call and informed this customer experience team three times that I have not received a call.

Overall, just a very disorganized and careless group of people. The movers themselves were great, but everyone else involved just doesn't care about the customer. I went with them because I thought they would be more reliable than cheaper options available in Chicago, but I was wrong.