Communication with the customer service was very good. (in 16 reviews)
▼ Sort by: recent
My experience with Raffaello-network has been good.
Yes they sometimes sell last season product full price but most of these are from capsule collections that didn't hit the sales anyway.
I was just happy to find to find a pair of shoes that were sold out everywhere else.
When I had a query about my payment they came back to me the next day.
Their delivery is spot on as well. I placed my order in the weekend and they delivered on Tuesday.
I can't complaint.
This company provides very poor service. They sell products from last fall season (with original price) but mark it as from current season.
I sent the product back and need to pay additional 17€ shipping costs. They don't reimburse these cost!! I claimed to get the money back but no successe. They just ignore it. Overall: The service doesn't meet the level of there products and products are sold (partl) for higher price than the original price.
I am having severe issues with this company. I sent back a pair of shoes for refund via Royal Mail. I have proved that they were delivered and this company are point blank refusing to issue a refund, saying they have not received the goods. I have proved to them delivery date and time and have spoken with Royal Mail also. This company are absolute charlatans and I am furious at this terrible service. I have been passed from pillar to post and they have done nothing to help but passed blame across to Royal Mail when I have the evidence to support delivery. NEVER use this company.
I'm worried if this site is even legit. They haven't responded to my email requests, and they never pick up phone calls. On top of that there live chat doesn't work. How am I supposed to check if my payment has even gone through, or when I'm gunna receive my goods when they don't respond?
What a pathetic site, its been 2 days, and I've left numerous messazges on FB and they won't respond. They won't even respond by email.
I call them, and I get the same answering machine "This is Don, please do try again later, or visit our live chat". What type of service is this? I will not be using this site again, I give them 2 more days to respond or I'm charging back via credit card company.
I order Ysl sandale and they sent to me email with order number and details about my order. After 2 or 3 hour they sent to me another email with subject "Your PayPal details missing". "The details for this order have been received, but the paypal payment has not yet been received. The order is automatically rejected by the server until the payment is made.
If you choose to continue with the order please make a payment directly from your PayPal account to ours: email@example.com
Once it is done please inform us through email and we will re-activate your order.
You will then receive an email confirming the receipt of payment within 12-24 hours."
I was contacted my bank and they told me that reffaello network got the payment!!! Also i was payed with visa credit card, so why they wrote paypal!!!
I think something wrong with this website!
I just wanted to say that everything was perfect, i ordered a pair of shoes (Philippe Model) on wednesday morning and i have received it on thursday afternoon.
I also called on wednesday the customer service for a question, after few calls, an employee responded to my demand very kindly.
I really recommend this website, they're efficient and nice.
Arnaud from Nice France.
I don't know anything of my product I've been waiting for 3 days and I haven't received the sending confirmation email!!! I've been sending to the page many messages and they do not respond!!! I have only received an email the day I realized transaction in which I acquire the number of the product and the costs.
Absolutely disgusting customer service. Maxine in particular was rude, condescending and also threatened to cancel my order at which point I decided I no longer required their services. The company is very slow at dispatching, Ivplaced my order on 23rd, today is 29th, when questioned about the 2-3 days dispatch I was made out to be a liar, was told I hadn't been waiting as long as I said I had been. This was on the live chat page. Never received service as bad as this, I'm surprised such big brands are allowing this company to sell their stock. The company will obviously make a comment on here straight after mine explains how wrong I am etc etc just as they have done with other customer complaints, instead of taking ownership of the situation, as usual... And so in this case if anybody wishes to gain proof of this appalling customer service I have screenshots and a transcript of my live chat with MAxine from customer service and also proof of when I made payment and when I was told dispatch would be made etc, I'll be more than happy to help. contact me directly on firstname.lastname@example.org
Never buying from here again!
I ordered 2 Gucci handbags from this site one of them got cancelled as it went out of stock And I received the other one within 15 days of time as I stay in India. The site is 100%authentic loved the bag. It's just the customer service that is really slow they take a long time to confirm the order and reply back to your emails.
It was the first time I ordered from this site and of course I was nervous. I ordered Friday and parcel reached me Thursday I caught weekend. Communication with the customer service was very good. I got sunglasses Tom Ford and I checked if they are original. I have received in their original packaging, all codes correspond. I am very pleased and highly recommend Raffaello Network !
UPDATE>> After writing the review below, I was PROMPTLY contacted by Raffaello and they are doing everything they can to make it right. Highly pleased.
Original Review: I placed an order for a tie that I wanted for my wedding, which is NEXT WEEK. Four days later, I have yet to receive ANY information regarding my order status, or when it will be shipped.
I am VERY disappointed with the lack of customer service I have received, and would not recommend this site.
The level of service I have received from this site has been good on two occasions, quicjk shipping, obviously authentic goods and good communication.
My last encounter today - was excellent as the customer service operator (online Chat) Dawn was super quick, efficient and knowledgable. I haven't had any issues on this site using credit card or paypal so buyers rest assured.
make sure to use paypal, at least there is some one other than Raffaello Network to protect you if you have any question. I try to call the US customer service but always got the voice massage recording, it was so frustrated.
Just cancelled order for Gucci shoes at Raffaello Nettwork.
I urge everybody that intends to purchase from this site, to use Paypal.
They're quick to take your payment (instantly) but very slow to give you a response.
My email confirmation of purchase was issued 24 hrs after and my shipping date took a further 5 days respectively.
This made myself anxious.
I cannot comment on the content of the goods, but they're customer service needs some help.
In contrast, "YOOX" is way better regarding the delivery of communication.
Praise to Paypal, as their customer service stated, whatever happens regarding the status of your refund you're guaranteed to be fully reimbursed within 11 days.
Hey you all potential customers. I just ordered a Moncler Suit for my son. Everything arrived as expected. Fantastic service although don't expect an email to your questions straight away. Also the phone numbers often ring out but if you keep trying during their working hours you will be able to speak to a person. Great first time experience. Highly recommended.
Great experience as I ordered goods and the package arrived next day. I was so surprised, especially, it was just before Christmas and package travelled from Italy to Czech republic.
Also the communication via email was fast and helpful. I paid to delivery company when receiving goods, no need to pay by c/card ahead which suited me as ordering for the first time via this website. I do not hesitate to recommend it to anyone.
Erika from Prague.
Hello , I would like to declare here that , i am using different brands products from Raffaello-Network since 2 plus years , its the best online shopping site i have found , and after that i havent been to anyother online site . As a customer , i am fully satisfied with the products .
This site is a gift to true fashionistas in every sense. Starting with a "killer" combination of choice selections from the top world designers and even better prices, and ending with a knowledgable and caring customer service that is always on top of every logistical detail.
I have been a customer of theirs for many years - my one and only one-stop shop for every fashion and season because they simply blow out of the water all other competition.
Tip for consumers: If you have any questions or doubts, just ask...Ask Andrei about Raffaello Network
Hello I received my package of 'PRADA' shoes this morning....the shipping data stated no leather on the product and was valued at $167.00 .... I was charged $716.00...plus the shoes are clearly marked Made in Vietnam!!!! Buyer beware...it was too good to be true!
This is a fashion e-shop that has amazing products at very affordable prices. The services is excellent. I should not write this review because I want to keep it for myself but I can only ware one pair of shoes at the time so fellow fashion girls get your plastic out and start shopping. Have a good time and await your shopping with excitement you will not be disappointed. A-JD
Totally satisfied with the service. I bougth a pair of Fendi sneakers, they came with the box and the inner fabric bags, Im sure they are 100% original and the delivery came directly from Italy within 4 days.
If you buy at the site just try to get stuff that has immediate availability, otherwise you risk at not being on the retail´s stock at the stores.
I recently purchased a pair of Brand New Prada sneakers from Rafaello Network and at first I was sort of skeptical about it since I was afraid to get scam and not get the real true items. But I tell you what people, this site really has the items and they are real. I got the shoes via DHL straight from Italy in less than 4 days. I totally recommend the website.
I ordered a pair shoes from this website, i received an email letter which asks to change payment method, then this afternoon i called the customer service Uk, i supplied my order number, then he told me they did not send me any Emails. Also, i sent 3 email letters to the customer service, they have not reply me till now. so now im still not sure if the shoes has already paid or not. Hope you can help to solve this problem as soon as possible. And Order Number is 626862.
Just had an amazing experience with Rafaello. I ordered my clothes, it came fast, I loved it. A couple of items didn't fit me, so I DHL'ed them back to Rafaello. Money refunded in 2 days no questions asked :) You guys are awesome. Someone knows how to run a business!
I recently purchased my first online item with Raffaello, and I was shocked by the price on my visa card at the end of the month. There had been a clerical error, and they charged me in Euros, not Dollars. The price was considerably more.
I promptly wrote a terse email to the service department, and within hours I received a very kind, apologetic response that somewhat took me back, considering how caustic my initial mail had been. They had promptly researched the discrepancy and corrected it immediately with a reimbursement.
I have had some other problems in the past with other companies, so I was pleasantly surprised by the obvious difference.
Thank you, Raffaello, for reminding me that there are still many bonafied companies on the web. I will continue to do business with you, and recommend you to my friends.
I ordered a Prada shoes, but they didn't have the size I ordered. They immediately sent an email informing me that the shoes I wanted was already out of stock, so I ordered another color of same style and they promptly addressed my concern. I got it in less than a week! :) Excellent and prompt service! Trustworthy too! :) Love my shoes! And love rafaello network!
Beautiful shoes - the genuine article - and often difficult to find elsewhere. I bought some D&G shoes in their sale, delivered the next day to the UK from Italy. I have used this site in the past and it just gets better and better. Thanks!
Ordered 4 items Dolce& Gabbana underwear. Almost immediately had a phone call to check size and colour. I tracked the package easily...Genoa to Heathrow to Melbourne, Australia. Ordered on a Thursday and the parcel was at my door on the following Tuesday morning and this included Easter so amazing service. As was the quality of the goods. A sensational transaction!
Both my friend and I bought 2 lanvin purses and they are genuine. I got my purse within 3-5 days and my friend ordered hers during the holidays and got hers with 7- 10 days. I decided to return my purse and it was easy and got my money within 7 days of my return. The site is legitimate and their products are genuine and the real thing.
What is displayed on the website as being on stock is not everytime an appropriate information. Sometimes you get only after ordering the information via e-mail that ordered items are out of stock.
The quality of a shirt is just bad. The labels and logos has separated from the fabric. I have always washed the t-shirt as mentioned on the instruction label and I have never ironed it.
Considering the high prices on this site something like that must not happen after approximately 6 month wearing the shirt a couple of times and washing it maybe 3-4 times.
The t-shirt I mentioned is made in Laos
I ordered a pair of Hogan sneakers. Within 3 days of ordering, they arrived at my door. They are authentic, and not available anywhere else.
This was great service. No overcharges or anything.
I will be using this website again.
Ordered a pair of Hogan sneakers. Was in my hands in 2 working days. With a very reasonable postage fee. Customer service (for Europe) was excellent. Mr. Maxime Giglio was more than helpful. He even called me on my mobile to assure me about my concerns in regards to the negative reviews I have read.
Ordered Prada shoes Tuesday about 6 pm. FedEx tracking filled package from Torino , Italy to augusta georgia Thursday morning at 9 am. The budiness is in Italy so website chat may not always be fully staffed. I had an order using a debit card and cancelled it and the funds were back in my account in a matter of minutes. No scam. Shoes are not fakes. My experience with them was fine. Most complaints are about out of stock items, etc. which is just something that is going to happen with an outlet type business.
Horrible website and the they are fairly rude when they are in the chat. I purchased a Gucci handbag and the next day they said it was no longer available! So why they don't update their system before advertising!!! I used to buy from they and always had issues. Well I am sick of it now! I rather buy from Net a Porter or from the designer straight away and pay more than having a poor customer service! if they can afford losing business !!!!
Recently I purchased a men's Gucci Shoes perfect, authentic and I love it, I received it in two days after I placed the order from Rome to Virginia (USA) through DHL, this is my second time with Raffaello-Network I love their product I am still enjoying my D&G jacket. Great to do business with them. Yohannes
A rubbish website, wholly $#*!! When I order a Parda sneakers, it delay my order for 5 days and finally says it is out of stock. I wonder if it is out of stock, why the website still show it is available? Furthermore, the customer service e-mail is very unfriendly and cannot check what is the progress of my order. I will never shop in this boutique. SCUM!
Ordered a pair of burberry sneaker on this monday. They shipped the item on Thursday Italian time and I got it this on friday. nice website. By the way,, i used paypal for payment and have no trouble with overcharge
I recently bought a set of cufflink from givenchy from this retailer. To my surprise they sent me a fake cufflink that is made in china and i paid EUR150 for the cufflink. I wrote to them in three emails for the clarification but they never replied. This is a con job done by them and i feel so frustrated. The item only probably cost just 10 percent the amount paid. Please becareful with this site. What i don't understand is there a lot of positive reviews of them as well. Now that i had this bad experience with them, those positive reviews could have been planted by them.
Raffaello Network is not a legitimate seller of any of the brands on its website. It is selling high quality fakes, models that often don't even exist in the true collection of the designer, so please check the real collection of the designer before buying.
If you go to this place anyway, at least you'll know that you will get a fake, and you will the judge of what price you want to pay for this.
My references are my from my own research, including contacting designers, and authenticing a pair of shoes I bought from Raffaello Network (logo obviously applied reverse, unusual hill, unusual tag, unusual label, and model number that simply doesn't exist). Please beware.
I purchased an item and they cancelled saying that we can not ship to your shipping address and we can only ship to billing address.
1- why do you have the option of billing and shipping?
2- Why they wasted my time three times going back and forth, ok we ship , next day, no we dont ship, again we ship///
10 Questions & Answers
Queremos hacerle entender que nosotros somos un intermediario entre las boutiques de lujo en Italia y todos nuestros clientes alrededor del mundo. Por lo que cuando un cliente hace un pedido online con nosotros ese pedido es derivado desde la boutique. Este proceso tiene un tiempo estimado de entre 2 y 3 días laborales (unas veces puede ser mayor otras menor, depende de cada tienda).
En este momento estamos esperando la llegada del pedido desde la boutique. Usted recibirá un correo electrónico con los detalles de seguimiento tan pronto como se realize el envío.
Related Articles and Tips
Why wouldn't you want to stretch your buck while shopping for your favorite brands online? Shopping on a traditional...