Hello,
I have placed order for 2 Gucci bags and I have not received any confirmation and the amount is already deducted from my card. There is no one replying to my mails as well. Kindly explain

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Hello,
I have placed order for 2 Gucci bags and I have not received any confirmation and the amount is already deducted from my card. There is no one replying to my mails as well. Kindly explain

asked by N P. on 6/19/15

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Maxime G. [Raffaello Network Rep] · Answer 1 · 2015-06-22T06:19Z

Maxime G. [Raffaello Network Rep]

on 6/22/15

Dear Nayna,
Andrew, Michael and Alexandra are absolutely right and I confirm their answers.
I sent you an email on friday. One of your orders is shipping out today.
Best regards

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Michael B. · Answer 2 · 2015-06-19T09:41Z

Michael B.

on 6/19/15

Check your bank. The money is probably on hold until the item ships. There is a difference between money deducted and money on hold. The money usually only gets deducted once the item ships until then, the money is on hold.

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andrew o. · Answer 3 · 2015-06-21T02:09Z

andrew o.

on 6/21/15

They are solid and you will get items or refund

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Alexandra P. · Answer 4 · 2015-06-19T08:47Z

Alexandra P.

on 6/19/15

Hello!
I paid at delivery, without credit card. I received several emails until I receive my order. If the bags wasn't available immediately it may take longer to send them to you.

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Raffaello Network Questions & Answers

Hello, I have placed order for 2 Gucci bags and I have not received any confirmation and the amount is already deducted from my card. There is no one replying to my mails as well. Kindly explain