I have never had a problem with customer service and they have always been helpful and polite. (in 198 reviews)
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The item I won at auction was not available, but QuiBids Customer Support team resolved the problem and I'm quite happy with the outcome. Disappointed that the original auction item was not available, but happy that QuiBids stepped up with options from which we both could benefit.
My experience was that I had made a mistake, that cost me money. When I told support what had happened they quickly replied, and helped me understand how I had done what I did. The money was quickly refunded and I learned a bit more of the idea of bidding. Thank You.
I like many went to try QuiBids though my experience was somewhat quick as I was not happy with what they had on aution. As I had not placed any bids I requested for a refund and they swiftly refunded my money so I can say their support team was very helpful.
I would recommend reading their Q&F sheets as they seem to try and make your experience worth while.
When I registered I incurred some unintended charges and was surprised to see an order confirmation from QBids in my inbox. I emailed them asking to reverse the charges as they were unintended. Received a reply saying the charges had been reversed. All done quickly and without question. Thank you QBids.
I received an email stating that I click a link in the email to receive 5 free bids. The email link did not work. I emailed customer service and within the hour they answered me back and credited my account with the 5 free bids. This was exceptional in my book! Usually you wait for days to hear back from some sites and sometimes you don't hear back at all. This was handled quickly and was done correctly. Thanks QuiBids Customer Service!
The bidding process is not what I expected. It seems unfairly skewed toward existing bidders with deep pockets. Some might say they deserve to have an advantage. But I am not willing to be the fodder to feed their machine. I am most appreciative of QuiBids support team and the speed with which they responded to my request to cancel my account and refund my unused bids. Thanks for the experience.
I lost a Quibids auction because as I was buying a bid pack to finish, my credit card was declined because of a fraud alert. I lost the auction. When I attempted to buy the item on a buy it now option, the link was refused. So I called Customer Service, They did not allow me to purchase the item, but instead gave me over a hundred bids to replace the ones I used. Spectacular Service. Thank you Quibids!!
I errant purchased a group of bids before I'd had a chance to properly research the QuiBids process. I receives a full refund promptly, which is much appreciated. When I have time to properly dig into this I will very likely join the QuiBids community
Did not realize there was a fee involved to bid on items............so once that charge came thru I wanted to not be involved in this type of business. Asked to have my charge removed and it was did within 24 hours.
Very appreciative of the quick response and resolution of the issue.
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