ProntoCharger

BEFORE ATTEMPTING TO ORDER FROM THIS PRONTOCHARGER WEBSITE, READ THE REVIEWS.

SOMETHING IS SERIOUSLY WRONG HERE. VERY PROFESSIONAL IN APPEARANCE AS A WEBSITE, THEY COLLECT THEIR PAYMENTS LIKE ANY WEBSITE, BUT AFTER THAT THERE IS NO SERVICE OR COMPANY TO SPEAK OF.

USE CAUTION...

We ordered a charger from this place September 3rd and it now Sept 19th 2019. I tried looking for a phone number under "contact us" and imagine that no phone number. I did email them last week under the confirmation email and guess what? No reply from them.
DO NOT order nothing from this place! My order cost me 18.00- 18.00 of my money that they have and I do not!
I am reporting them!

DO NOT DO BUSINESS WITH PRONTOCHARGER. - ITS A SCAM. Never received my product, I have been trying to get in touch with Pronotcharger for 2 years and they have NEVER responded. Emailed, no response. Call them, they NEVER answer, Leave message, they NEVER call you back. However they did take my money and NEVER shipped anything. WORSE company I have ever come across. ITS A SCAM PEOPLE

I ordered a charger for my daughter's tablet. We received the charger but it broke within a week! I immediately sent a note to support and my email was acknowledged but I have not received a word from this company on what to do to exchange this charger for one that works! HORRIBLE Customer Service and cheap item. Problem is still not resolved and these idiots have my money.

Turn around right now and order from somewhere else! I picked this site because i wanted to order from a professional website instead of ordering from EBAY, but I was completely wrong. First, they boast same day shipping... that only means the process begins after you order and does not guarantee fast or 'pronto' delivery. In fact, shipping cost isn't even considered until the very last page of the form after you've already put in all your information. At that point the $18.00 you though you were spending turns into $25.00. Not that big a deal as long as you get a quality product and prompt service... BUT YOU WILL NOT!. I ordered a charger by entering my serial# from my laptop, after ten days I called and they said that in order to ship the product they needed that serial# plus the make and model of my laptop. Where the information went and why it could not be attained from there records will remain a mystery because they have no freaking clue how to run a quality business much less in pronto time and fashion. H O R R I B L E. If you could kill a website, I would murder prontocharger.com.

I ordered a replacement charger for my brand new macbook pro (after my new puppy chewed the original). I received the charger quickly and it worked for about 6 weeks. After it quit working I called and they sent out another one. It worked for about 2 months. I called again and they now want $20 to make a warranty claim. They post that their products are under warranty for 2 years. I told them forget it and moved on to another supplier. What a waste of $50. Should have gone to apple from the start!

Filed a complaint with the Better Business Bureau in Houston and disputed the charge on my card. Ordered charger on May 22 and have been getting the runaround ever since. Took my money and a week later emailed me that it is on backorder, they said shipped on May 30 (not), they will send a tracking order (never), customer service system is down (June 5 and 6), asked for management and transferred to voice mail. NEVER DO BUSINESS WITH THESE PEOPLE. WORST CUSTOMER SERVICE and I have in the service business.

Deserves minus stars. Ordered a charger for laptop. It didn't fit so returned it in July 2014. I still have NOT heard from anyone from this company. Lousy service. NEVER again.

On January 2,2014, I ordered a charging plug for our Asus tablet. My bank card was charged the next day. On 01/04, ProntoCharger advised us that they no longer carry the charger and that we would receive a credit in 24 to 48 hours. Eight+ weeks later, after 4 e-mails and 3 phone calls, still no refund. We kept hearing "one to two days". Finally, today (after 9 weeks) I received a credit on my bank account. ProntoCharger needs to get its act together.

Do not order from prontocharger.com. No such thing as same day shipping, next day shipping, etc. After days, I emailed them and asked if it had been shipped -- the response was a USPS tracking number that I could not track for 24+ hours. Tracked i but the tracking stopped several days ago. Wish I had looked at the reviews first. Will contest the charge and contact BBB.

Ordered a charger and waited and waited and waited some more. Tried to track it with the order number but received error message that there was no such number. Tried calling the 24/7 phone number which was never answered. Tried emailing customer service and never received an acknowledgment. Finally got a hold of them during "normal business hours". Was told they had emailed me to let me know of a back order(not true) and it "just got in today'. That was 2 weeks ago... still no charger. In total, I have waited for 4 weeks. Stay away, stay away, stay away!

1 star only because it would not let me give them 0 stars. Dishonest or just incompetent, it's hard to tell. Do not believe it when they say they ship the same day. You will be luck if they ship it within a week. I am 15 days from when I order and still no package. I ordered the same item form a different seller and I got it in 4 days. Customer service will respond but they are not very helpful. I had to request the shipping information. The shipping information has not been updated in a week, and I still don't have my item. And now they will not respond to me at all.

Ordered a charger for my laptop on May 23..."same day shipping" went out on May 29... still haven't gotten the charger and it is June 2. No reply to emails,
No tracking info. I will order from Amazon and get it in 2 days,
May dispute credit card charges... pronto... not..

Totally awful. Ordered a charger and paid for next day shipping. Got an immediate email of the bill, but two days later, no charger, the website has no record of my order number and the phones are not answered either after business hours event though the site says they answer 24/7 or during regular business hours. I will NEVER use this site again.

THE WORST! An order that was supposed to take 2 weeks to arrive ended up going 6 weeks before I found out the product was on backorder (a simple laptop charger). I then canceled my order and was consistently told the refund was processing an it was on my banks end/would arrive in "3 business days". I contacted my bank and they said nothing had been sent through to them. It has now been over 2 months from original order date and I have not received funds back. DO NOT USE THIS COMPANY RED FLAG!

Did not read reviews before I ordered and wish I had. I ordered the expedited shipping, but got note saying it was delayed. Took 3 weeks to get it and they still charged for the expedited shipping. They show pictures of the OEM chargers, but what you get is not OEM--it is something different. Mine is working so far... we shall see how it goes. For the price it seems a good deal--provided the charger actually continues to work. Just be ware that 1. Do NOT order expedited shipping 2. The charger will not be OEM. Otherwise, no issues.

I ordered a charger and paid priority shipping over a week ago and I still haven't received the charger. I called during the day after it was supposed to arrive and they told me it shipped the prior day and I still haven't received it.

The website says to contact them 24/7, but that only applies to sales...

Do not use this site! It's not worth any savings.

Product not shipped until I filed a complaint with Paypal. I am sure it was a coincidence the product shipped the day after the complaint was filed. Product received and works. I recommend using paypal to pay and if product not received, then file a dispute with Paypal.

Horrible company! They sent me the incorrect chargers twice! Then they wanted me to do a Bios upgrade to use the foreign adaptors. How am I supposed to do that with a dead laptop? Horrible Customer service, now "Company Policy" they will not reimburse for returned shipping. Sent me an email with an address to return... how unprofessional - DO NOT BUY FROM THIS COMPANY!

These items are falsely advertised! They are not the true brand chargers. They are off brand charges! Cancellations and Returns are extremely difficult and time consuming. With no guaranteed results of getting your money back!

TERRIBLE!

This website totally sucks! It took my money and I even paid extra so it can be here the next day and its been a month and NOTHING. I am so mad and disappointed and to top it off they don't want to give me a refund. Like what makes you think I want credit to your website when you guys can't deliver anything! Worst sight ever. DO NOT BUY ANYTHING FROM HERE!

Placed order. After five days and no status update on order, went to their website and it was "unavailable." Didn't have a customer service number or even an address. Seeing other negative comments about this company, I called my credit card company and disputed the charge. They credited my account back for the $17.85.
After coming home from dinner later that evening, lo and behold, there was the charger. It was delivered via USPS and the mailman left it at our door. The package didn't have a return label but it was mailed from NY. The location of Pronto Charger I placed the order with was in Texas.
Today, I reversed the dispute and made sure Pronto Charger got their money. The charger is working fine and unlike the "universal" chargers available at the major outlets, it fit properly and is working perfectly. Aside from their being kind of "mysterious", they obviously processed and shipped my order with a few days. They can do much better by keeping their customers informed on the order status and with shipping info.

Site says they operate 24/7. I placed an order for a laptop charger and paid extra for expedited shipping (within 2-3 days) FedEx or USPS. It has been four days and I've just received an email that they shipped today. So much for them operating 24/7. I should have received my order by now. Don't pay extra for shipping, it's a sham. We'll see how the product turns out when it gets here. My hopes aren't too high.