31 Reviews for Prontocharger.com
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I'm afraid I've had nothing but bad experiences with Pronto Charger. In the first place, they sent me the wrong product. Although I returned it more than a month ago, I still haven't received a refund. And while I've been told (twice) said refund is on its way, there's more: they also charged me for shipping--both ways! ("Shipping is never refunded.") Sheesh. Please keep in mind that I was sent the WRONG part. So it's cost me (assuming the long-lost refund does eventually arrive!) between $15 and $20 in shipping charges alone to have Pronto Charger ship me a lousy little adapter that I didn't order. Needless to say I won't be doing business with Pronto Charger again and don't recommend them. (By the way, the adapter they sent was quite different from the one they had pictured on their website, and while they charged me for a long cord, they sent the short one.)
My charger cord broke, had little battery left. Did a quick google and found this to be the cheapest. I didn't expect the charger to arrive in 3 days but it did. I did not pay extra for shipping. I would absolutely use again.
I NEVER RECEIVED MY MACBOOK CHARGER A$$HOL#$ $#*! U
Imitation Apple chargers - Shoddy work - Had to return 2 and still have not receive my refund. When I call, they say it should be processed by the end of the day. How many end of days should it take to give me my credit!!
My story tells like the others.
I paid $25 for next day delivery, for a $40 charger and have received nothing.
The owner of this company is Fiyyaz Pirani. He can be found on facebook.
The location, there is two good leads. I am looking to make a visit and possibly confront them face to face.
Piranha holdings is the name that prontocharger is under.
My hope is for a refund. Seems like I would be lucky to get anything back.
Add my voice to the growing chorus of detractors. Placed and order for a charger that was immediately charged to my card. I paid extra for 2nd day shipping. About 5 days later, nothing had arrived. I followed up and was informed that the product is out of stock and would not be in until the following Wednesday. Of course, I cancelled my order. Lets see how long the refund takes.
Same story as everyone else, no product, no refund. I even talked to a representative and was told that the product was in stock. Paid extra for ups blue, waited and waited, but no product. I went on their website and of course order number not found. I ordered the charger on 08/29/13. Chatted with the company on 09/05/13 & was told that the product was on back order & no ETA. Still have not received a refund. They continue to accept orders for the same product online even though they know they don't have the product. Bad business
OMG, Im not the only one!! I asked for a special cord for an OLD printer...and they assured me they had it...in fact they advertise that they carry cords for ALL Hp printers....well, of course it was totally wrong, \as I warned
them.....the end of the cord was a completely different shape and size....well, I wanted the shipping fee back too...oh boy....I even called my lawyer and I called BBB, and after all that, the legals said well you are screwed....it will cost more to take them to smallclaims court than if you just take what you can get from them. well, thanks alot.....
so I sent the product back and its been months and months and I havent heard ONE reply from them as to if they have credited my creditcard back for the product itself...forget about the shipping cost.....NO ANSWER yet.....
I wish the attorney general or some organization would stick it to bad internet businesses...
AVOID Prontocharger.com, these guys are SCAM artists. I ordered a HP DM3 power cord from these guys just before Christmas for $45. They sent a power cord that did not even remotely fit a DM3 - simply the wrong product - though I could not (obviously) test the product it appeared to be of cheap manufacture from China and not an HP OEM product. I called them to ask for a refund, and Oscar, head of customer relations at Prontochargers.com, told me that I would have to send the power cord back at my cost of shipping. Initially, I thought this seemed reasonable until Oscar told me that even if the power cord was deemed by Prontochargers.com to be the wrong cord I would NOT BE REIMBURSED FOR SHIPPING. WHAT THE FRACK KIND OF BUSINESS IS PRONTOCHARGERS IF THEY KNOWINGLY SHIP THE WRONG PRODUCT AND THEN CHARGE CUSTOMERS THE COST OF RETURN SHIPPING REGARDLESS OF SHIPPING THE WRONG CORD?!?!?. Also note the numerous complaints on the web of other customers having similar difficulties with returns/exchanges and GASP! Prontochargers claiming not to receive certified returns (Do a search on Google for 'Prontochargers.com' no need to put in complaints or refunds on search - complaints show up on the top 10 search results.) Prontochargers has now blocked my home phone number from contacting them and will only send me machine generated emails that do not give me any return or contact information. I immediately contacted the Houston, TX Better Business Bureau - notice the 'F' rating and at least 16 recent complaints (all unanswered by Prontochargers.com) - http://www.bbb.org/houston/business-reviews/computers-supplies-and-parts/prontocharger-com-in-sugar-land-tx-90011227/ , the Texas Attorney General office https://www.oag.state.tx.us/consumer/complain.shtml , and disputed the charge with MasterCard. BUYER BEWARE Prontochargers.com is a SCAM - currently there is nothing preventing this company from sending you a wrong or defective product and then putting the onus on you (the consumer) to get a refund as well as paying shipping costs - AVOID PRONTOCHARGERS.COM they are dishonest and simply will not ship you the product you ordered and then expect that you pay return shipping costs!
Totally awful. Ordered a charger and paid for next day shipping. Got an immediate email of the bill, but two days later, no charger, the website has no record of my order number and the phones are not answered either after business hours event though the site says they answer 24/7 or during regular business hours. I will NEVER use this site again.
They are not selling authentic macpro chargers. They show a picture of a mac charger, they say they sell original chargers that come in the original packing and that they are an authorized mac dealer. This is all a lie. The battery is about 40 percent larger than my original, is multicolored meaning has different whites showing the pieces they used to put it together and is certainly not original. They will let you return within 14 days but you have to pay for shipping and handling. They are a fraudulent company that is guilty of scamming people. They charge more than other companies that sell rebuilt or replacement mac stuff, so I was dumb and thought I was getting an actual Mac product.
Site says they operate 24/7. I placed an order for a laptop charger and paid extra for expedited shipping (within 2-3 days) FedEx or USPS. It has been four days and I've just received an email that they shipped today. So much for them operating 24/7. I should have received my order by now. Don't pay extra for shipping, it's a sham. We'll see how the product turns out when it gets here. My hopes aren't too high.
The cord I bought from Pronto Charger didn't fit with my printer like they advertised it would. It completely ruined my $200.00 printer. When I called about the refund they would only process it if I returned the cord to them and paid the shipping. Bad business!! The customer service reps just kept repeating the same thing and I never could get the supervisor to call me back. I had to hassle them in order to speak to her and she still only repeated the same things that the reps said. What a joke!!
Dont use, needed a charger over nighted 2 days later I called still no charger, So I cancelled order. Friday they are delivering after I cancelled order. Told them What part of paying extra money to have it shipped over night does not mean 5 days shipping reg shipping.
charged item ordered right away....few hours said it was no longer carried....would be refunded within 12-24 hours...TOOK almost 1 month and 10 emails to get refund....BEWARE!!!!!
I ordered a replacement power supply for Dell Inspiron 1750.
It arrived on time and is working.
In the beginning, I thought I was getting a great deal! Then a few months later, my power cord died. They replaced it and shipped it for free. Then less than a year later, it dies again, now they want me to pay the shipping charges to replace it. Sorry...That dog just won't hunt. My computer is dead without it and I'm the one who has to pay to keep getting faulty chargers. I don't think so.
Ordered the product and it never came in the mail. I have been trying to contact them for 3 weeks now and they keep transferring me to someone's voicemail who never calls back. They stole my money and never sent the package. these people are THEIVES!
Do NOT ORDER FROM THESE PEOPLE!!!!! They sent me the wrong charger I sent it back...there is no 24 hotline as they say on the site. The customer service Is horrible...IT TOOK 22 DAYS for them to say they received the item back!!! And then they said it would take another week to see my 40.00 in my account!! Thats a month!!! HORRIBLE...HORRIBLE... FIND ANOTHER PLACE TO BUY YOUR STUFF!!!! Lets see how long it really takes to see my refund!!! I knew I should have read reviews before buying.... Lesson learned!!!
prontocharger advertises online that they sell apple macbook chargers by having a picture of an apple macbook charger next to the buying info, but to my surprise it was a fake, it wasn't an apple product at all!!! so i called and emailed them and they told me to send it back to them and they would reimburse me.... it has been over a month now since I sent the product back and I still have not gotten my reimbursement!!! Every time I try to get ahold of them they give me the runaround....
I ordered a Macbook Pro charging cable after my cat decided to chew up my other one, and I used Express Delivery. Came here just fine, looks brand new. I don't see a problem with it.
Not good... Charger was pictured to be an OEM charger. It was a cheap knockoff that is much bigger than the OEM one. Also computer doesn't show as charging and light on charger doesn't light up to indicate charging or not. Not good...
BLUF: Overpriced, Poor-Quality, Misleading Advertisements.
I ordered an 8' AC Adapter/Charge for my Toshiba Satellite A660 laptop. The picture of the power cord on the prontocharger website appeared to be an OEM charger, which is what I was looking for. The price was double what some other places were selling cheap replacement power cords for, but I thought I was paying for a quality product. Wrong!!! The cord I received was not like on the picture. It was cheap and barely stays plugged into the laptop. I got gypped.. My fault for not checking the reviews before buying. I would not recommend buying from this company.
Ordered a Dell-compatible charger. It just didn't work. When I called their supposedly 24/7 customer support number, it was down for maintenance/only open 9 to 5 Central time--not exactly 24/7.
I tried to order a battery,a/c adapter,and cord for my daughters laptop.Everything seemed fine until I received my order.There was no battery or the longer cord I ordered,except they charged me for all of the items,while never acknowledging the fact the battery was and had been out of stock! Now they keep telling me my refund has been taken care of,yet it has never been credited to my account.Everyone needs to know what a RIPOFF this site/company really is!
They advertised a 100% compatibility guarantee for their laptop power supplies. They sent me one that didn't work with my laptop. I sent it back. Two months, four phone calls, and three emails later, still no refund.
False advertising. Website promises free shipping - no caveats - then doesn't "deliver". Sorry for the pun. I sent the company proof of the free shipping offer, but they refused to honor it. First claimed they don't offer free shipping (patently false) and then claimed the offer applies to orders over $100, but couldn't direct me to where this was explained on the website.
Deceptive business practices and false advertising. I recommend avoiding this company.
Ordered high capacity batteries at a prermium price coz they said the were HP made batteries. I received CHEAP junk made in China. I followed their return policy to the 'T'...and was promised a fill refund. I got none. I called and they said they assigned it to a rep, that never contacted me anyway. I called and they said call again. By the way the same person, Trish" answers the phone if you press "new sales', current sales and customer service. Appears to be a shady basement run, DOT COM sham, "BUYER BEWARE" Go byy from an honest reputable place. Check the reviews first/ It would have avoided me all this headaches
It was my second or maybe third purchase from prontocharger.com when they really disappointed me. They shipped the wrong battery. It wasn't even close to what I ordered. I email them right away, no response. Email them again a couple of days later, no reply. Call them, no answer, call the next day, no answer. Where is promised "world-class service and support"??? Finally, I bought battery for my laptop from another company, write about them later...
This company has the worst business practices of any I have dealt with over the Internet. I ordered a charger and paid for next business day delivery.
They sent it second business day delivery and it didn't get here before I left on a trip. After much haggling they agreed to refund my account if I returned the charger. Fedex returned it months ago and I have made numerous inquiries of the company regarding the status of my refund. Each time I get a message saying they will be back to me in one business day but they never have.
Do not buy from them because if you need your order on time that will not happen and if you need to send your order back or get a new part that really will not happen.