Ordered a charger for my laptop on May 23..."same day shipping" went out on May 29... still haven't gotten the charger and it is June 2. No reply to emails,
No tracking info. I will order from Amazon and get it in 2 days,
May dispute credit card charges... pronto... not..
1 star only because it would not let me give them 0 stars. Dishonest or just incompetent, it's hard to tell. Do not believe it when they say they ship the same day. You will be luck if they ship it within a week. I am 15 days from when I order and still no package. I ordered the same item form a different seller and I got it in 4 days. Customer service will respond but they are not very helpful. I had to request the shipping information. The shipping information has not been updated in a week, and I still don't have my item. And now they will not respond to me at all.
Do not order from prontocharger.com. No such thing as same day shipping, next day shipping, etc. After days, I emailed them and asked if it had been shipped -- the response was a USPS tracking number that I could not track for 24+ hours. Tracked i but the tracking stopped several days ago. Wish I had looked at the reviews first. Will contest the charge and contact BBB.
I ordered a charger for my daughter's tablet. We received the charger but it broke within a week! I immediately sent a note to support and my email was acknowledged but I have not received a word from this company on what to do to exchange this charger for one that works! HORRIBLE Customer Service and cheap item. Problem is still not resolved and these idiots have my money.
Terrible. Sent me wrong charger, made me pay to ship it back for exchange. Next one didn't work. Again wanted me to pay to send it back, but shipping costs the same as the unit itself! When I calmly protested, they hung up on me. DON'T BUY FROM THEM
Ordered a charger and waited and waited and waited some more. Tried to track it with the order number but received error message that there was no such number. Tried calling the 24/7 phone number which was never answered. Tried emailing customer service and never received an acknowledgment. Finally got a hold of them during "normal business hours". Was told they had emailed me to let me know of a back order(not true) and it "just got in today'. That was 2 weeks ago... still no charger. In total, I have waited for 4 weeks. Stay away, stay away, stay away!
Product not shipped until I filed a complaint with Paypal. I am sure it was a coincidence the product shipped the day after the complaint was filed. Product received and works. I recommend using paypal to pay and if product not received, then file a dispute with Paypal.
On June 18th I called about a charger, I found out it was my battery for the computer. I mailed back the charger on June20th with a return receipt. It was signed by V. Gonzales. I payed $41.26. Still have not received the credit on my account. I wish I had like so many of saw the reviews about this company. Going to call the BBB in Texas and what can be done.
Lorraine NY
We ordered a charger from this place September 3rd and it now Sept 19th 2019. I tried looking for a phone number under "contact us" and imagine that no phone number. I did email them last week under the confirmation email and guess what? No reply from them.
DO NOT order nothing from this place! My order cost me 18.00- 18.00 of my money that they have and I do not!
I am reporting them!
Deserves minus stars. Ordered a charger for laptop. It didn't fit so returned it in July 2014. I still have NOT heard from anyone from this company. Lousy service. NEVER again.
BEFORE ATTEMPTING TO ORDER FROM THIS PRONTOCHARGER WEBSITE, READ THE REVIEWS.
SOMETHING IS SERIOUSLY WRONG HERE. VERY PROFESSIONAL IN APPEARANCE AS A WEBSITE, THEY COLLECT THEIR PAYMENTS LIKE ANY WEBSITE, BUT AFTER THAT THERE IS NO SERVICE OR COMPANY TO SPEAK OF.
USE CAUTION...
They advertised a 100% compatibility guarantee for their laptop power supplies. They sent me one that didn't work with my laptop. I sent it back. Two months, four phone calls, and three emails later, still no refund.
Totally awful. Ordered a charger and paid for next day shipping. Got an immediate email of the bill, but two days later, no charger, the website has no record of my order number and the phones are not answered either after business hours event though the site says they answer 24/7 or during regular business hours. I will NEVER use this site again.
5 Star's no issues I choose 4-5 shipping days I got it in 4 days and it was the right charger don't let any of these bad reviews turn you away from this site and its awesome deals just because it happened with them doesn't mean the same outcome will happen to you I got the right order and if I should need another replacement later on down the road for future laptops this is the first place I'm going to.
I ordered a charger for a laptop I bought at Best Buy. The laptop didn't come with a charger, and Best Buy didn't carry them - weird - so I had to find the cheapest available charger. Luckily the charger I purchased was the right one for the laptop, and worked too! Only bad thing is the computer was already broken. I had to then return the computer the day I received my charger. I have been trying to contact Prontocharger since then with no such luck. Now I will have to resell this charger myself to get my money back. Such a scam. DON'T BUY FROM THIS COMPANY
In the beginning, I thought I was getting a great deal! Then a few months later, my power cord died. They replaced it and shipped it for free. Then less than a year later, it dies again, now they want me to pay the shipping charges to replace it. Sorry... That dog just won't hunt. My computer is dead without it and I'm the one who has to pay to keep getting faulty chargers. I don't think so.
I ordered a charger thinking I had lost my original. Within 30 minutes of ordering I found my original (of course). I immediately contacted ProntoCharger and asked for them to cancel my order. I never got a response back from them in spite of receiving an email that stated they would be in touch with me within 24 hours. When my package arrived I immediately refused it. I have never received a refund! I have contacted them 2 other times in regards to my refund. I get the standard "we will reply to you within 24 hours" and never hear from them. DO NOT ORDER FROM THIS COMPANY THEY ARE A BUNCH OF THIEVES! I wish I had read these reviews before making my purchase!
Imitation Apple chargers - Shoddy work - Had to return 2 and still have not receive my refund. When I call, they say it should be processed by the end of the day. How many end of days should it take to give me my credit!
Site says they operate 24/7. I placed an order for a laptop charger and paid extra for expedited shipping (within 2-3 days) FedEx or USPS. It has been four days and I've just received an email that they shipped today. So much for them operating 24/7. I should have received my order by now. Don't pay extra for shipping, it's a sham. We'll see how the product turns out when it gets here. My hopes aren't too high.
I'm afraid I've had nothing but bad experiences with Pronto Charger. In the first place, they sent me the wrong product. Although I returned it more than a month ago, I still haven't received a refund. And while I've been told (twice) said refund is on its way, there's more: they also charged me for shipping--both ways! ("Shipping is never refunded.") Sheesh. Please keep in mind that I was sent the WRONG part. So it's cost me (assuming the long-lost refund does eventually arrive!) between $15 and $20 in shipping charges alone to have Pronto Charger ship me a lousy little adapter that I didn't order. Needless to say I won't be doing business with Pronto Charger again and don't recommend them. (By the way, the adapter they sent was quite different from the one they had pictured on their website, and while they charged me for a long cord, they sent the short one.)
Overview
ProntoCharger has a rating of 1.3 stars from 74 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ProntoCharger most frequently mention customer service, next day and credit card. ProntoCharger ranks 97th among Computer / Laptop Parts sites.
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- Stafford, TX, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members