4 were perfect but they sure screwed up Valentines day 2013. (in 9 reviews)
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I ordered get well flowers, a teddy bear and chocolate for my cousin who lives in the Netherlands. Paid lots of money for it BUT it was never delivered. I tried contacted them and only received several emails saying they will get back to me with an explanation but they never did. Later they partially refunded me only for the flowers. I did not get an email or a call with a reason or explanation. Horrible experience! I spent hours trying to reach them and get these resolve. Lost time and my cousin who is recovering from surgery never got her flowers which she was expecting. I am so upset! =/
Everyone please DO NOT...DO NOT order from pickupflowers.com.
I ordered a beautiful arrangement for my mom, based on the picture, on Mother's Day that was offered with a $10 coupon to get free delivery. They didn't have same day delivery available, so I chose next day. The flowers on the picture looked beautiful, but what my mom got didn't look nearly as pretty and on top of that, they didn't look fresh, neither the flowers were delivered on the day agreed. The only pretty thing on the arrangement was the pink bow they used, that's it. I had to contact PickupFlowers.com twice, they asked me to send pictures of the product delivered. So I did because I was confident about my claim; I had nothing to hide. Within three hours they replied to my email address that nothing was wrong with the arrangement, that they seemed to be quality flowers based on the image, that the ones I saw in the picture were an upgraded version, and that they were delivered accordingly. All a bunch of lies. They refused to stand behind their deceiving 'Satisfaction Guaranteed' advertisement.
1. That was the only option available to purchase. It didn't give any options of standard-better-deluxe. NO. They advertised the arrangement as if it was the one to be purchased for the price offered. Period.
2. They don't have a direct phone number. The only way to contact them is through 'Live Assistance'. No email, no mailing address, no phone number.
3. They don't honor what they promote on their website about their "excellent customer service." They do not refund OR replace if you aren't satisfied, the flowers they deliver are not premium quality flowers, and they seem to fail delivering on time, based on my experience and other customers' reviews. They might, however, offer you a 10% discount on your NEXT purchase... Awful!!
Bottomline, avoid this company. There are many others that although they may charge a little more, they do stand behind the quality of their products and service. PickupFlowers.com is a scam.
i ordered flowers for mothers day and it was not delivered.mothers day is long gone. Customer care emailed saying they will get back to me. and that they will get back regarding the delivery details.and that they will update me at the earliest with complete details. But that was it.Guys plz never order flowers from pickupflowers.com and spoil ur day.
I ordered a dozen roses for my mother for mother's day, they said it would be delivered on may 12, 2015, but my mum didn't receive anything. No delivery. At first they kept on answering my emails but now they stopped, i asked for a refund but they didn't listen. Wtf! Can someone shut that effin' site down?! It's a scam!
I have ordered flowers on their website for Mother's day, nothing delivered. After I complained to them, they made an excuse that the address is incorrect. Funny! I have been using the same address with USPS, Fedex and UPS without any issue, now they told me this is wrong!? Okay, if their local florist cannot read English address, at least they should make a phone call to the recipient (two phone numbers provided on the order) to get the address, but NONE!!
They are the worst company with worst customer service. I regret not checking the review first before placing my order. Please don't make yourself regret like me.
I ordered the flower bouquet from the company which had lilies, hydrangeas, kalas and roses. Not to mention that they delivered the flowers late in the evening instead of daytime, the bouquet that the birthday person got had only 5! Buds of lilies! Tried to contact the customer service for a couple of days because according to their site "you can exchange the flowers if you are not satisfied" they had the gut to tell that the flowers they delirvered are the flowers I paid for! Stay away from that company and save your time and money! The worst customer service I have to deal with!
My mum ordered a cake for me. The cake she ordered was not available, so Pickupflowers offered a substitution. Mum agreed, but she thought that the substitution will be of the same value as the original cake, this also states the substitution policy on the pickupflowers website. However mum paid for a cake worth 80 Euros, and I have received a cake worth 22 Euros. I tried to contact the customer service, I provided screenshots, differences in prices, no results. Skype contact does not work. It is just horrible. I am trying to explain that 80 is not equal 22 and people at customer service just do not get it.
All the time I get the same answer: "We regret to inform you that we have checked with local agent and found that the order was delivered with the best availability and value paid with the best arrangement and round cake". No further explanation. I asked them to provide me the price of the cake I have received. Further I asked them to give me a contact of a manager, no answer. I am very dissapointed!
I have been two time order but I have been cancelled ,no reply ,you will mad but no body reply after log time just you just have received reply with sorry,very very bad services they can't deliver on time they can't reply ,
What i paid for and ordered was not at all what they delivered ( see pics) and when I complained this is how they answer:
I have to complain. What I paid for and what was delivered are two different things. I have attached a picture of the disappointing effort made by your florist.
This is not what I paid for and expected for my wife.
Very disappointed, please advise
We sincerely apologize for the inconvenience caused to you.
We have checked the pictures and the delivered product is fresh and fine in quality.Also the products are delivered as per the substitution policy stated on our website and as per which the pictures displayed on our website are upgraded versions and the products upon delivery might not be same but will be similar.
The order was delivered accordingly and there seemed no issue with it.
What a rip off......I pay a decent price and you issue my wife something worth half the value......you can dress it up as you like with your "substitution policy" terminology but you have misrepresented your offer.
I will write up a review stating the same.
Tip for consumers: They wont offer a refund or even a partial it seems so dont use them....Ask Andrew about PickupFlowers
I inquired about my order via chat since no one answers at the 415 number. The agent 'Sarah brown' first told me it was delivered when in fact it wasn't. She said 'it looks like it was delivered but I cant verify' wth?! So I called my credit card company and I am making a claim for my undelivered flowers. This is titalky a scam.
Never use this site to deliver things to your loved ones. Their service is very poor, never deliver on time and hidden charges. Recipient never get the same thing which you order. I ordered a flower bouquet to deliver in Sri Lanka, it was not delivered on time. After 3 days when I asked for refund they were able to deliver some cheap flowers, not only that they charged from the recipient shamelessly .
Let me preface this testimony by saying after all this grief, I filed a complaint with the BBB only to find Pickupflowers has many previous complaints and the lowest rating: F. As in Fail.
I ordered some roses and lilies to be delivered to my sister in law for her 30th birthday. The cost: 52 Euros. They never arrived. So I spent the next 4 days trying to get a refund. PUF apparently has a "24/6 customer service phone numbers" I tried both the numbers in the USA and in the UK. No one is ever available. Either you get an answering machine asking to leave your contact information, in which case they never call you back, or the line is picked up but no one speaks. The only communication available is their "live chat" or email. After speaking to 4 live chat people, (oh, and be prepared to wait and wait) and numerous emails, PUF finally promised a refund.
Then, a week and a half after this, I rec'd an email saying my flowers had been delivered. My sister-in-law sent me a picture of the flowers and they were a handful of daisies. Again, with much difficulty, I tried to contact PUF to discuss why my credit card had been charge without my authorization and after I was promised a refund. They refused to discuss this question. I also queried about sending daisies in place of lilies and roses. They told me that daisies are an acceptable replacement for lilies and roses in their "substitution policy". And, I was eventually charged 59 Euros.
So, to sum up, 5 days late, unauthorized charge, daisies, 59 Euros. I suppose I should be grateful their was not more hidden costs considering the business ethics of this company.
Don't use this terrible company to send flowers. Their advertising is false, their customer service is pitiful and they are completely without ethics.
Just a little update: PUF has to date (April 22/15)not responded to the complaint I submitted to the BBB. Also, I replied to "Betty' - you know, the 'bla bla we're sorry, call me, email me and we will straighten things out' response to this review. Betty doesn't return calls or emails so save yourself the trouble of contacting. Still the worst flower delivery company out there, and maybe even a little worse for more false portrayal of their customer service!
Tip for consumers: If you have been hosed by PUF, consider making an official complaint to the BBB. Even if it spares one person the terrible experience, and if PUF loses sales, it will be worth it.Ask Sonya about PickupFlowers
I was extremely worried after reading these reviews. I ordered flowers for my mom who was going to be overseas on her birthday.
I was pleasantly surprised when my mom informed me that she received them at the hotel where she was staying. The arrangement looked great. Very close to the picture on the site.
Absolutely disgusting that this website is allowed to still exist. Complete scam. they took my money and didn't deliver anything.
When i tried to contact them they blocked all forms of communication. I called both their offices in the UK and U.S and was just met with background noise and no one speaking. Their skype talk option connected then they just blocked me. Their online live chat option is clearly not a real person and just kept either ignoring my questions or cutting me off. The day after i started receiving ridiculous emails from them that made no sense and were contradicting in the same mail, also clearly generated and not from an actual person. The final one after asking for a refund actually read "Ok we will surely cancel that order for you. We will notify you once the order is delivered"!!!! No doubt this complaint will have the same automated response underneath that all the others have from them. Get these crooks off the net. No stars.
This is the worst online buying experience I ever had! Those people are awful! may be and because of them many relations got troubles! I ordered a flowers Bouquet to be delivered to Germany on 21 march as a birthday gift, but my girl received nothing!!! I was planning to surprise her but these idiots ruined my surprised and caused a problem between us!!! they never pick up the phone calls and I guess they have an automatic reply on live chat! I opened a dispute on paypal but they did not response yet, I am going to escalate to claim soon. IF YOU CARE ABOUT YOUR RELATIONSHIP NEVER USE THEIR WEBSITE. THEY ARE CROOKS.
I AM WARNING YOU ...DO NOT BUY FROM THEM...i bought flower for my mothers on mothers day for 150 dollars...the flowers was delivered but GUESS WHAT the flowers don't look like the one I ordered online...so completely different with a broken vase...I paid 150 dollars ...but the flowers they sent my mom will probably cost 10 dollars VERY POOR and it looks nothing like the one online even the vase is different ...OMG...I WAS SHOCKED...I been calling them and emailing them for complain and refund...but no one picking my calls or replying to my email....TOTAL SCAM.
I'm a real customer who purchased $30.75 from their website to be delivered to Taiwan for my mom's birthday. Guess what, they eat up my money and never delivered the followers. I have to call my credit card company and cancel this bogus transaction. I have to mention that their customer services is HORRIBLE as well!!! I called them twice to check on status of my order and they answered, "We'll have to check with our international partner", and just left the conversation like that.
SCAM WEBSITE, do not THROW YOUR MONEY AWAY. Try something else. AVOID THEM AT ALL COST.
Tip for consumers: AVOID THIS SITE at all cost!!!Ask John about PickupFlowers
After my initial post, they replied via this site that I should get in touch with 'Betty' and they'll resolve the issue to my satisfaction. What a load of b.s. I emailed this Betty and so far nothing. I guess they are at least trying to appear through this site and others as if they're actually doing something when in fact they're continuing to ignore their customers and complaints. What scammers.
Tip for consumers: Don't botherAsk Justine about PickupFlowers
I Ordered a flower arrangement to be hand delivered to my Mum in Ireland for the day before mothers day 14th March 2015.
Nothing turned up.......
I tried their live chat and got through to Jessica Watt after I explained my situation she ignored me. I have requested a full refund.
Terrible customer service all round. I will never use this company again and shall inform everyone else of the same.
Tip for consumers: Never use it!Ask Philip about PickupFlowers
I ordered flowers to be sent to a friend in UK and they took my money and never delivered. I contacted them and they could not give me a delivery date. The flowers were for Valentines day and I was heartbroken that they did not deliver in time, so told them to just change gift message and send anyway. Well it is now 4 weeks later and they still cannot give me a delivery date. The Worst flower shop ever!!! I have sent flowers all over the world and never had a problem until this site.
Tip for consumers: Do Not use this site!!!! They will take your money and you won't get your flowers to your loved ones.Ask Cynthia about PickupFlowers
This just happened to me too. I order some flower to be send to australia from the U.S. they keep sending me email saying that there is a problem sending the flowers and that it will be send at the earliest convenience. After 2 days later i contacted them and they told me that it was sent to the wrong address. I reply back telling them that i know this is a scam. i didn't bother arguing. i filed a dispute w/my credit card company. DO NOT USE THIS WEBSITE TO ORDER YOUR FLOWERS. THIS IS A FAKE COMPANY. They will keep sending you email apologizing for the delay, etc....but it doesn't go anywhere because your relative will never receive the flower.
Tip for consumers: THIS IS A SCAM WEBSITEAsk IiYo about PickupFlowers
Terrible! Place an order on the 9th of Feb. for flowers to be delivered in the Philippines for Feb. 13, 2015. The Flowers were not delivered. Live chat hardly works. I tried several times but failed. No email for customer service, US phone only goes on a recording and no replies on my correspondence. I had to file a dispute with paypal. Live chat on Feb. 24 finally worked and said it was delivered Feb. 16 which was probably Feb. 17, Philippine time because I was informed by the recipients daughter that as of Feb. 16, they have not received any flower delivery yet. So disappointing!
Me and my fiance had the worst Valentine experience with this company. It ruined our day and caused so much sadness. What was promised and advertised was not true. We received a very ugly floral arrangement fit for a funeral service. Satisfaction Guarantee does not work. We just received an explanation after 11 days. Poor customer service and what is worst, they made it look like it is our fault.
Tip for consumers: Do not use this online site. A total RIP-OFF no customer service to answer your queries.Ask Carmen about PickupFlowers
I have no idea why these people waste their time! no delivery, no customer service, they don't make a penny and they don't sell anything. The looks of the site seems soooooooooo legit! They use robot in their live chat and also they have absolutely no other types of customer support.
If you ordered flowers for Valentine's day without caring for reading any reviews about this, I strongly suggest you reconsider your relationship!
Tip for consumers: Useful Tip: Stay AWAAAAAAAAAAAAAAY!Ask Maziar about PickupFlowers
They never deliver nor make a refund! I even contacted $#*!ty customer care and they want me to remove my paypal dispute to make a refund. I'm sure if i remove the dispute, they will never pay back.
Tip for consumers: They don't even deserve a 1 star.!!!! NEVER USE THIS SPAM SITE!!!Ask emre about PickupFlowers
After three days of promises the flowers I ordered were never delivered. Despite my request to cancel the order the flowers were never delivered and my money was never refunded.
Stay away from these scammers.
Tip for consumers: Stay away from this website it is a scamAsk Niel about PickupFlowers
they will do everything to keep ur money.. nobody seems to be incharge.. if u complain, it goes to the same people that takes ur order.. this pickupflower site is a scam.. keep ur money or look for a professional flowershop that will make their customers their priority and would live up to their words.. they subcontract all their orders that's why their assurance is a pure plain LIE.. STAY AWAYYYY..
Tip for consumers: go for the local flower shops.. u will have better service..Ask salvador about PickupFlowers
I ordered 12 red roses and a teddy bear for my girlfriend in Suriname to be delivered Friday the 13th (day before Valentine's Day). I received a confirmation email with the order number stating they would deliver within 3-5 business days and after five days and still not hearing confirmation from my girlfriend that she received flowers, I contacted the company to which they said they would send an email to me when they would be delivered. I am going on 7 business days and still nothing. No one answers the phone at the California number (415) 315-9697 nor do they return your message. I will finally flat out ask my girlfriend if she has received flowers (which is really going to ruin the moment) and then when I get confirmation that she hasn't, then I will submit a fraud claim through my credit card company to have the money reissued to my account and go through FTD florist to send her flowers.
Tip for consumers: Save yourself the headache and DON'T USE THIS FLORAL SERVICE!Ask Arthur about PickupFlowers
I have ordered flowers for my girlfriend in advanced for Valentine's Day and they did not deliver it. Instead I got a message that they postponed it to 17th Feb due to "high volume of orders". This really disappointed me because my girlfriend did not receive anything on Valentine's Day. Horrible service with very slow customer support. Takes ages to get back at you for a simple question. Will never use their service ever again!
Do NOT order from this company!!! I ordered a chocolate cake for Valentine's day to my friend in Denmark, and scheduled delivery for today, the 17th. Nothing came, and it's now 11pm. I'm fed up with this BS. I called the direct company number in Switzerland, and it was a dead number. I tried to reach them on Skype, and it was a false profile. I logged onto their "customer service" chat, and the guy won't even answer. I got two messages from him.
"Let me assist you in this regard. Please give me couple of minutes, so that i can check the details and get back to you."
(Then, thirteen minutes later)
"Due to valentines season,there is a high traffic on website,There might be delay assisting you,Please bear with me."
Here we are, fifteen minutes later, and no response still. This is bull&#$%. I'm on the phone with my bank right now, cancelling this order. And my friend got no gift for Valentine's day.
Tip for consumers: DO NOT USE!!! IT'S A SCAM!!!Ask Michele about PickupFlowers
I purchased Valentine's day flower for my little sister who is a special child hoping it will make her day. I checked with their Customer rep if it will for sure arrive by 14th and she said YES. My little sister kept on waiting whole Valentine's day into tears. Next day they emailed me asking for alternative contact number which I already had provided but I still gave them same number and guess what it gets delivered after 4 days on 17th where there is no Valentine's day anywhere in the world.I had to contact local friend for alternative local flower delivery. Not just disappointed on how it made poor kid sad but they have been so ignorant in their email keep asking for same phone number which I already provided with original Order and also when I said it's too late please cancel refund they refused that. They are the worst service and worst website you could use to make anyone feel miserable.Please for your loved ones sake DO NOT USE THEIR SERVICE.
Tip for consumers: PLEASE DO NOT USE THEIR SERVICE EVEN IF THEY OFFER IT FOR FREEAsk Aara about PickupFlowers
I ordered one dozen beautiful red roses for my girl on Valentines day. They were delivered on time but looked a million miles different from the glamourous photo on the website. They were old and tatty and poorly wrapped.
The next day all that was left was stalks and a plastic bag full of petals.....They lasted "one" day.......yes people......ONE day.
Customer services gave me zero customer satisfaction telling me they were sent out in perfect condition......Total crap.
Lesson learned , I wont ever use them again.
Tip for consumers: Use another supplier.Ask alan about PickupFlowers
I ordered a 75$ worth flowers to be delivered on 14th feb(01420165) but was not delivered. on writing to them they gave some lame response and told it would be delivered on 16th. Still it has not been delivered. they do not respond to the mail I sent to them, do not respond to live chat nor to phone call, call is picked but no one speaks only hear some typing noise. Unprofessional people. Will not order with them again
Tip for consumers: No one should use their serviceAsk Krishna about PickupFlowers
Review: I made the mistake of ordering from here for my fiance on Valentine's Day to go to the Philippines. Flowers were supposed to be in a vase but instead were in a box and 1/2 way dead! Some were tiny others regular sized. I emailed the company and this was their response. What a joke, avoid!!!!!!
Thank you for your Email.
While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.
Tip for consumers: AVOID!!Ask allen about PickupFlowers
I bought my girlfriend a valentine gift for valentine's day from this company assuming that they were good but I guess I was wrong. My girlfriend did not receive anything at all, and it's been over 48 hours since the day they said they would deliver it.. Then I saw this page full of negative comments.. I wish I could get a refund or I might take action and report this company for fraud if I don't see a delivery happening or my money back.
Tip for consumers: DO NOT USE THIS SITE.Ask Nigel about PickupFlowers
I ordered a flower from this site on Feb 09, 2015 scheduled for delivery on Valentines day. My wife cancelled all her appointments because the flower might arrive any time of the day. But the flower did not arrive until the end of Valentines day. The worst thing is they did not inform about the order status, so that I can buy from other flower shop.
I fired 2 emails to customer service but they replied very late the day after the scheduled delivery date saying that the item is already out for delivery.
This site might be doing false advertisement because their web site says "On time delivery" but they did not deliver. Until now I did not receive any communication from them regarding my undelivered item.
Even if they will refund the money and multiply a thousand times but still they cannot bring back that especial event that I've missed.
Tip for consumers: To all customers, please do not attempt to buy from this site.Ask nerfeboi about PickupFlowers
I just reported this company to BBB, I think everyone on here should send a complaint to BBB.org.. FYI, I order flowers for Valentines day and never got delivered, never got money back, no phone calls, no email responses... etc. Horrible
Tip for consumers: BBB.org, report themAsk Clint about PickupFlowers
Terrible service. Took an hour to finally a response from what appear to be automated bots on the Live chat. Then to be told they cant deliver on the day due to high volume.
It would of been nice to received prior notification of this. If you cant deliver flowers on Valentines day... whats the point of your service!?
I will try get a refund... thankfully I didn't spend too much money.
Tip for consumers: DontAsk james about PickupFlowers
It's supposed to be a special day for me and my wife. While I'm out stationed in South America and she in europe, and I can't meet her for Vday, all I wanted was to surprise her and make her happy. In the end, the surprise didn't come and all I get was disappointment from both sides, anger and disgust for PICKUPFLOWERS and regrets for having chose this scammer company. It is not that I have spent alot of money on the flowers, but the fact that I have chosen this scammer company because it seems like a legit company and the fact that I couldn't do anything special for my wife this year and there is no second Vday in 2015. I regret not researching on reviews for this scammer company before I place my order. Please do not order from this company if you are intending to really surprise your loved ones.
Please, I don't really write a review, but this website made me do and I am telling you, listen to the other review about this site and it is the worst!! more of a scam website for me. flowers are great, but the overall service is terrible . Their checkout thing in their website does not work that much. Just like on my last order, I did not really click the check out button and suddenly I received an email saying that I purchased that item. Long story short, Do not try to order in this site. Man, really a scam site! 1/10 : 1 - because of the flowers quality.
Tip for consumers: Please do not try to use this site! it is a fraud!Ask asa about PickupFlowers
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