PayPal

I am filing this complaint due to PayPal's mishandling of two disputes initiated by a buyer named Kristy. I am a spiritual practitioner who provided the full scope of services the buyer paid for. Kristy was satisfied at the time but later initiated two chargebacks, not due to any lack of service but because I chose to cease contact with her after harassment and boundary violations. I even filed a report with my local police department due to her ongoing behavior. Due to her harassment, I permanently closed my PayPal account. Prior to the claim deadlines, I contacted PayPal by phone and was assured by a representative that my documentation would be uploaded on my behalf. She located the files I had submitted under my current PayPal account and said she escalated the claims internally. She also told me Kristy's behavior would be investigated and could result in her account being permanently closed. I was told to watch my email for updates. Despite following all instructions, I later received an email that one of the claims had been closed in Kristy's favor. When I called back, no one could locate the documentation or even access the closed account. I was passed between multiple representatives, including a supervisor, who told me that because the account was closed, nothing more could be done—even though I was told otherwise previously. I was also told I could not appeal the case due to the closure. This is a major breach in communication and accountability. The decision was made without reviewing my uploaded evidence. It is unacceptable that PayPal allows a buyer to manipulate the system this way, especially when services were fully delivered and the seller is then penalized. I am seeking an immediate reopening of the case, review of my documentation, and full dismissal of any financial responsibility assigned to me. PayPal should also take steps to investigate this buyer for potential fraud and misuse of their platform.

I would like to advise people that PayPal can not be trusted... I tried to claim a refund on a item that was delivered to a different address I never got my goods after so many emails... Also PayPal said they have a pic of delivery so they are happy even though it clearly was not my front door... They accept random pics from front doors even without asking for your own pic of your own. DON'T TRUST ANYMORE.

It was the best company in its field and ended up being the worst and usless and incapable customer service i ever see!First of all i want to notice that i had two accounts!Both of them the last month have the same problem i cant open my messages.After many many chats with their customer service no one can solve my problem and they say about cache cookies and etc that i was already cleared!So i delete my account!I had a long time to use the second one and when i go in i see the same exact problem.When i spoke by chat with their customer service they said that they want to verify that the account is mine and also for work properly i have to send them documents id and address proove.This is the first time i hear this in my life!Anyway i sent them the documents and again the same problem!These guys this company is a big joke right now!I gave them 1 day then i will delete also this account and i will never use paypal again.And i will say it for one more time that in the past it was a great company and they help in many issues that i had with some stores but now they became a company to avoid!If the ownership change i want to congratulate the new owners for this amazing service!

I really want to give no stars. I had a merchant take hundreds of dollars out my account then put it back then took it again this went on more than 12 times. Then they took money out through 14 transaction all were made on same day at the exact same time which is impossible. You can't make that many transactions without a. In passing by. I did a chat with the merchant whom said I did not use my card that day and I had to dispute it through PayPal I took screen shot sent to PayPal have been fighting with them for over a month. They only gave me the money back for 5 transactions and trying to say the other 9 were authorized how can 9 transaction be authorized and not 5 when they were all the the exact time and the merchant even said I did not do it. And show activity from merchant sight to prove I did t do it. They should have caught them when they were playing around with hundreds of dollars back and forth. They can't be trust with anyone money. Cause when something happens they don't have your back even though you have proof. I will be post this on all social medias anyone who reads this please share.

I am Paypal customer since 22 years. At that time, they were good and priceworthy - now they are bad and expensive. They are unwilling or unable to deal with situations outside their standardized procedures, they support criminal activities and do not care for their customer's rightful issues and close you out if you complain or are not satisfied.
Understandably they receive 87% negative reviews - and here is one more

A bank transfer that should take 3-5 days and 4 weeks on still haven't received any money. No communication from this bank at all we have to ring them constantly never getting a proper explanation about what has happened to the transfer. Telling us we will get a call back when they have more information but they never call back.thank God for coming my way by using GAARD.IO they helped me with my lost money buy recovering my lost money

I was clearly fraudulently bilked by a hacked Garmin file which gave me a telephone number of the Tech Services in Yonkers, NY. When I tried to update my maps on my Garmin Drive, the hacked file led me to these guys who represented themselves as Garmin subcontractors. I even had a witness who was a guest at Christmas dinner who heard this. They told me Garmin was not honoring the free maps it promised (partly true verified on the Internet) and charged me $199 to fix the problem. In fact they got the maps free from Garmin and uploaded them to my Garmin Drive through my computer while paying themselves through Paypal and sending emails supposedly from me to them saying I would not dispute the charge. Paypal denied my claim to stop a clearly fraudulent charge without even contacting my witness. I will never use Paypal and wish I had found this site earlier.

They promise costumer protection but never protect me when my packages were marked as delivered but was not. Courier left a package at an exposed place and it was stolen. I did not receive it. I sent to Paypal a photo from courier where he left it, Paypal did not pay attention.the photo shows that courier even did not enter the building to deliver and put the package at an exposed place at intercome area for everybody to take. Aliexpress and Paypal refused to refund as usually. That is why they like to work together. Aliexpress prefer payments through Paypal. Paypal never helped me with my lost packages I did not receive. Aliexpress and Paypal protect only sellers if your package wrongly scanned as delivered but was not. Be careful

Unfortunately Paypal does not protect the customer, despite clear indications that I was scammed, my case was closed in favor of the scammer. It is very sad. This lesson cost me $39.99 but now I know that Paypal is not safe...

I would often choose a seller based on the point that they have PayPal as an option for safety.
I received counterfeit Nike shoes from kickonstyle.com
When I reported it to PayPal, they wanted me to ship them back in the mail.
PayPal should know that it is illegal to put counterfeit items in the mail. Because I refuse to do something illegal, they closed my dispute.
Don't trust PayPal.

They don't populate transaction data older than 2 years. You have to call and request a PDF.
I did so and did not receive a PDF after a week of waiting (supposed to be 24-48 hours) and upon calling back, the next rep said they could see a request was made but was still being processed but would "restart" it for me. I asked for a manager and "one wasn't available".
The biggest problem here is after calling Paypal, an old CC that was one of the few listed on my Paypal account, was locked for fraudulent activity.

So something that should have been as easy as me accessing my account and looking back on a calendar, turned into something that could potentially cause ID theft and more personal account issues.

Thanks, PayPal.

PayPal denied an appeal regarding Discord. They claim I received services. I was unable to appeal. It was closed the day it was denied. The 10 day deadline was not offered to me. I have screenshots as proof.

Also, since the dispute, I have been experiencing issues with logging into my account. Before the dispute, there were no issues. It could be a coincidence but the timing is sketchy.

I bought bitcoin in PayPal and tried to transfer it to somewhere for finance, but I kept getting security blocks for 10 days. Finally, I gave up and sold my bitcoin and went elsewhere. PayPal is extremely incompetent when it comes to crypto. Its agents were useless when I asked for help.

A customer accidently did a chargeback. Called bank called paypal and now PayPal is holding my account hostage sitting at a negative balance until clear. DO NOT USE PAYAPL FOR SELLING! Been with them for two decades never had one single charge back they never questioned the charge back they never called me contacted me just automatically made my account negative and now they're telling me that I'm stuck for the 75 days ev.en though the customer recalled

These people are currently holding $77 and change of mine hostage. My friend sent it to me but accidentally sent it to the business account. And they froze it and their excuse was that I must be a miner. Or I made it in a country that doesn't accept the middle Ohio, USA. You guys need to be charged for theft and plus pay all extra money that you earn while holding our money in bigger accounts. Your thieves, your scumbags, and you use little foreign pieces of $#*!. So we can barely understand you anyway

Lost plenty of money to a fraudulent Chinese company because PayPal are absolutely useless when it matters. No interest in looking beyond the superficial and not interested in combatting blatant criminality through their site.

In short, PayPal is a bad choice. The platform is unnecessarily complicated and creates a lot of headaches. Reporting a problem or resolving an issue is troublesome. Customer service is unreachable, leaving you trapped and frustrated, waiting for their action, which comes normally after unjustifiable very long time.
Any small business has live chat for support but PayPal is offering you a limited list of enquirers and if you did not find what you are looking for, they refer you to their community!
The fees are not only overpriced but also not being informed upfront.
I'm waiting to use up my remaining balance and I will shut my account for good.

Don't believe they will refund you when you get ripped off by retailers. They won't. Their whole dispute and appeal process is a sham. Please find another way to pay for goods on line. They don't live up to their hype. Not even worth one star. How much proof do they need?

I had paypal refunding me on the past, for cheap bad purchases, but when I had a real expensive problem (~$520!), it rejected my dispute without giving any reasonable explanation, even after 2 appeals (kept saying I modified the item, even though it was not true and the seller was the one installing it).
When you come to think of it it becomes clear they prefer not to refund the buyer: they get commissions only on performed transactions, not on cancelled ones...!
And you don't have any way of addressing them for an appeal (customer service, complaints and so).