PayPalReviews 623

I am filing this complaint due to PayPal's mishandling of two disputes initiated by a buyer named Kristy. I am a spiritual practitioner who provided the full scope of services the buyer paid for. Kristy was satisfied at the time but later initiated two chargebacks, not due to any lack of service but because I chose to cease contact with her after harassment and boundary violations. I even filed a report with my local police department due to her ongoing behavior. Due to her harassment, I permanently closed my PayPal account. Prior to the claim deadlines, I contacted PayPal by phone and was assured by a representative that my documentation would be uploaded on my behalf. She located the files I had submitted under my current PayPal account and said she escalated the claims internally. She also told me Kristy's behavior would be investigated and could result in her account being permanently closed. I was told to watch my email for updates. Despite following all instructions, I later received an email that one of the claims had been closed in Kristy's favor. When I called back, no one could locate the documentation or even access the closed account. I was passed between multiple representatives, including a supervisor, who told me that because the account was closed, nothing more could be done—even though I was told otherwise previously. I was also told I could not appeal the case due to the closure. This is a major breach in communication and accountability. The decision was made without reviewing my uploaded evidence. It is unacceptable that PayPal allows a buyer to manipulate the system this way, especially when services were fully delivered and the seller is then penalized. I am seeking an immediate reopening of the case, review of my documentation, and full dismissal of any financial responsibility assigned to me. PayPal should also take steps to investigate this buyer for potential fraud and misuse of their platform.

I had an issue with a company sending me my tracking to which I never received my item as well. I filed a dispute with Paypal who prematurely closed my case once the company sent a bogus tracking number. I Tried to call Paypal who used to have live customer service representatives to answer calls. Now it's just an automated watchdog to assist with questions. Needless to say, I had to submit another dispute to disagree with Paypal's decision while my alleged package was still sitting in Oceanside New York and now I've lost money and have not received my item. Thanks a lot PayPal!

It was the best company in its field and ended up being the worst and usless and incapable customer service i ever see!First of all i want to notice that i had two accounts!Both of them the last month have the same problem i cant open my messages.After many many chats with their customer service no one can solve my problem and they say about cache cookies and etc that i was already cleared!So i delete my account!I had a long time to use the second one and when i go in i see the same exact problem.When i spoke by chat with their customer service they said that they want to verify that the account is mine and also for work properly i have to send them documents id and address proove.This is the first time i hear this in my life!Anyway i sent them the documents and again the same problem!These guys this company is a big joke right now!I gave them 1 day then i will delete also this account and i will never use paypal again.And i will say it for one more time that in the past it was a great company and they help in many issues that i had with some stores but now they became a company to avoid!If the ownership change i want to congratulate the new owners for this amazing service!

I am Paypal customer since 22 years. At that time, they were good and priceworthy - now they are bad and expensive. They are unwilling or unable to deal with situations outside their standardized procedures, they support criminal activities and do not care for their customer's rightful issues and close you out if you complain or are not satisfied.
Understandably they receive 87% negative reviews - and here is one more

Unfortunately Paypal does not protect the customer, despite clear indications that I was scammed, my case was closed in favor of the scammer. It is very sad. This lesson cost me $39.99 but now I know that Paypal is not safe...

I would often choose a seller based on the point that they have PayPal as an option for safety.
I received counterfeit Nike shoes from kickonstyle.com
When I reported it to PayPal, they wanted me to ship them back in the mail.
PayPal should know that it is illegal to put counterfeit items in the mail. Because I refuse to do something illegal, they closed my dispute.
Don't trust PayPal.

I bought bitcoin in PayPal and tried to transfer it to somewhere for finance, but I kept getting security blocks for 10 days. Finally, I gave up and sold my bitcoin and went elsewhere. PayPal is extremely incompetent when it comes to crypto. Its agents were useless when I asked for help.

I tried to activate free trial on docx editor and they took my money from the account. I immediately requested a refund but paypal refused to help and the case was closed in the seller's favour. I will stop using paypal.

Wonderful world of high fees Paypal, where your money will get drawn from your account no matter what you do. You'll be able to take money out when they feel like it. Last straw: I cancelled a Fotor subscription 3 days before the draw date, mind you I cancelled it months before woth Fotor, but this was directly with PayPal. It shows fine as inactive, with accurate dates. 3 days later, I get a note from my old bank that they rejected the transaction...Then I get 3 more notices in 2 weeks. Finally, the find my new card and charge that. Mind you, they have documented proof on their site I cancelled DIRECTLY WITH PAYPAL. So, silly me, I dispute it. They credit it, then they reverse the credit because the merchant states they delivered goods...Um, it was a subscription that I used 1 time and paid 40 bucks for because it was awful...But again, I cancelled it ON PAYPAL...Oh, after the review, the date of cancelation magically vanished...But don't worry, I kept the emails...And if they steal this money from me, as I told them, I'll take it back from employees inlays they've never contemplated.

From my experience its nothing to write home about i put money into the system and didn't leave with a dime. I regret ever trying, beware i have tried so many other with same outcome and i want to help those of you out there who has been through same. I got the help I was seeking through uncac.net

The money appears in your account the following business day, and the transfers are easy and rapid. I highly suggest it. Extensive accessibility on nearly all websites. Cons include phishing attempts and spoof emails sent to the official email address by people posing as Paypal, which implies ongoing cyberattacks.

PayPal closed my disupute / case and wouldn't provide refund because "the seller agreed to issue a refund" but never did and PayPal never refunded me. A bunch of scammers.

When you escalate a claim you assume PayPal reads the entire complaint however after my previous experience I have discovered they didn't understand the actual issue. They actually missed the entire point. The issue was about purchasing of insurance that didn't cover my item, the issue was not my item. There are 2 lessons here, retailers are now desperate so be careful and PayPal has clearly been outsourced as their grasp on the English language is clearly absent.

My account a created for a charity got hacked and all the monies colleted stolen. Details:

Bank - CITIBANK N A x-7192

Transaction id - 6RM*******N*******G

I got zero protection from PayPal, a platform I picked because I thought it was secure. The money is gone and we had to stop the charity as thet account is now compromised. Don't use PayPal, their promise of protection is a joke

I was scammed on a different website by one of their buyers. I used paypal.
Paypal did not help to investigate nor to make contact with the buyer the emails of which were all on the paypal system.

I have reported to actionfraud, interpol action, fbi, and various other authorities.

I have been advised to warn others now

Company used to be great. Have had paypal payment errors 3 times. The first 2 times they resolved it within 3 days. Last year and the year prior. This time they are not able to. I have had 5 interactions with their complaints department and they keep going around in circles. Have reported them to afca. Will not use them anymore. They have been holding funds for 3 weeks now due to an error on their end. They intermittently refer to the wrong transaction. Then tell me to wait a few weeks to see if it clears. Every time it is a different person. Clearly they have outsourced their call centres, their staff are not trained properly and do not know how to fix anything. Steer clear of this company.

I can't transfer to myself or others. Support is useless as always. I wish I never used them and only used Stripe.

Months after moving to a new address, I had ordered a couple of items and used to pay pal to purchase. The items were shipped to the wrong address...My old address, even after the address was changed and prior purchases were shipped to the new address. I spoke with 3 different supervisors at PayPal who agreed they had a glitch in the system but they refuse to refund my money. Their purchase guarantee sucks!

It blows my mind that after multiple phone calls, Multiple messages and trying to plead with this corporate giant that holding funds for 120 days will cripple a small business.
A small business that feeds two small kids and keeps a roof over their heads.
It's Astonishing that they can not think at side the box even when I requested to just refund my clients.
Give the money back and hold the limitations on my account I don't care.
But every answer is corporate and generic.

I will never use PayPal. Or refer them.

I want to warn all potential sellers against using Paypal. I sold several items using the website - over 130EUR. Paypal, of course, charged a commission of over EUR 6 for this.
I sent the goods to the buyer by registered mail in two parcels.
After a few days, the buyer reported that he had not received the goods at his banking institution. Paypal blocked my payment.
Then on the dispute page, I entered the required tracking numbers. After a few days, Paypal wrote that the money had been returned to the buyer, and additionally charged me a chargeback commission of EUR 14, Paypal say that they will try to get the money back if possible, and it may take up to 75 days! At the moment I have neither goods nor money. Paypal charged a commission on the payment received and a chargeback fee.
PEOPLE, DO NOT USE PAYPAL. YOU WILL LOSE A LOT OF MONEY ON THIS.