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PartsTrain Reviews Summary
The company's reputation is notably mixed, with some customers expressing satisfaction with product quality and successful order fulfillment, particularly when parts arrived as expected. However, a significant number of reviews highlight persistent issues, including delayed shipping, incorrect orders, and poor customer service characterized by unresponsive representatives and inadequate follow-up. Many customers reported frustration with the returns process and lack of accountability regarding refunds. Overall, while the company has a loyal customer base that appreciates certain aspects of their service, the recurring complaints suggest a need for improvement in communication and operational efficiency.
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Ask me to fax or snailmail 6 photos of my cat convertor to prove it is valid for warranty. No email or snailmail or website. Fax.
Best online company I have worked with. Delivered what i ordered. Did exchanged promptly. In some cases allowed me to keep the defective part when it wasn't expedient to return it and they sent me the good part,
I ordered a part for my ford taurus and received a part for a ford truck. Unfortunately, I did not realize this until awhile later when someone was finally able to fix my car. The company then agreed to issue a refund even though it was past the 30 day refund time. Then told me I had to pay for return shipping but I would be reimbursed for that shipping. Now, I am being charged 300$ by fedex for shipping this product back and the company is claiming no responsibility. I would not suggest this company to anyone.
You can choose quality parts here, shipping is average and fitment guides are not always accurate and if you have to explain your fitment problem. Good freakin luck.
Bought egr valve, spent $150 and have to take it off and buy working condition from another dealer. Got refund but wasted 1/2 day and $150 for labor cost. The Valve I got was refurbished and mechanic recommended to skip the try... should've listen to him.
Ordered new OEM fitment floor mats for a classic Volvo. No confirmation of order, no follow up, no tracking number ~~ NOTHING to indicate the order was received and/or ever shipped. Finally emailed via the contact info provided by PayPal (thank lawsy for THAT
Company, eh?), to enquire about the order. "Did they receive it?" "Could they provide
An order confirmation?" "Is there a Tracking Number?"
Dead silence.
Nada ~~
Was just about to file a PayPal resolution request when the package finally wandered in,
On its own... thankfully, nice floor mats, which fit.
Must confess will never use this venue again, as the lack of communication and/or follow-up is hideous.
This place is a joke the staff has no clue on what they are selling! I was shipped the wrong rear window gasket and wanted to get the correct one. They asked what color my car is and wasted an hour on the phone to have them tell me well we might have the correct one but they don't want to sell it to me because they don't want it to be the wrong part. Then took a week to get the RMA# after emailing them asking for it over and over again and then once I got an email I had to explain once again why the part was wrong and why "I" ordered the wrong part! I was like are you kidding me? So since they screwed up I am only getting half of my money back. From the sounds of it from other people no one gets their money returned. I will never shop here again and will spread the word of how horrible this place is!
6 months later, they keep saying the refund will come in 2 days, then over the weekend, the refund never came so I placed it in dispute, then they asked me to remove the dispute because they could not refund the money. I did as they asked, I know stupid right?, they never gave me the money back
Customer service is worthless they have no idea of what they are doing example as follows I have been told that the money will be taken from my account and then I will recieve a tracking number a few days elapse and nothing I call the customer service number they tell me that its on its way and that i should receive a tracking number in 24hrs I wait nothing I call again and they say that they will call the wearhouse and I will here from them in 24hrs i wait. Nothing. I call they tell me the part is on backorder but it will be ready in 2 or 3 days i wait its been 13 days I wait 2 more days nothing I call they said its been shipped I will get a tracking number I wait 2 more days the product arrives still no tracking number
I have been ordering from this company for about 2 years now. Every part that I ordered from them was correct, and took about 6 business day to receive. I ordered a starter for my 1999 mountainer and it went bad after 1 year. I contacted parts train and told them that the starter went out. They shipped me another starter with no problem. I give this company a thumbs up. You have my business from here on out. Thank you for great customer service.
Horrible mis-leading and incompetent company! They list an item as "In Stock", yet it only means the part exist in reality... somewhere! They quote a shipping timeframe, but when that doesn't happnen, they blame the OEM because, again THEY CARRY NO STOCK. The only thing honest about this company is the name; trains were the fastest mode of transport back in the 19th century and this company moves at about that speed!
This reseller is a nightmare. Do not waste hours of your time. When I say hours I mean like an entire week of calling the 1888 #, speaking to reps that have no clue, except to read a script and say the same thing over and over. I was charged $130.07 for "expedited shipping" that took ten days to arrive, then it was the wrong bumper. So I had to buy another one, while waiting for it, and return this one. Out of pocket for 2 diff bumpers around $1000, the one was returned 11 days ago, still no refund. They have the part, the "manager" or supervisor whatever will not call me back. I'm reviewing everywhere I can.
Fist PT tricked me into buying what I thought was a set of head bolts, then they make it imposible to return on time. I will file a complaint.
Complete waste of my time I ordered a part on the 14th ok parts train has one in stock should receive in a couple business days. I check on the 18th still no shipping tracking so I call. Im assured it will be in the mail on the 22nd from the manufacturer. Ok not thrilled. On the 21st just before end of the day I get a email that my order is canceled... I call talk to someone who cant grasp the English language. Yeah no we cant get your part. What a epic waste of time. I havnt mentioned the fact I have had a truck down with the owners stuck in a hotel now for 9 days waiting for the truck to be fixed all thanks to partstrain.com. I will never use again and will make sure no one I work with every hears me say anything good about them.
Wrong parts after I told them this is wrong - Emil assured me it was not (4 times) and checked with experts (2 times).
Return call Raph asked for my vehicle info - ( it was not in system) and then asked again and again and again (5x in all) never wrote it down
Debi in returns let me send back no charge - but I had to be a forceful jerk - not one curse word - but very intense hour wasted on these slaps again.
NEVER - NEVER - EVER use this site...
Please don't use this company, these people don't care about there customers, these people send me wrong parts 2 times. Even I gave them my car VIN numbers still send me wrong parts. Partstrain gave me my money $59.13 back but still I lost money from the auto technician which is $142.00 because it cost them 2 hr to work on the car.
Ordered part and then looked for reviews. Asshat backwards. After reading these other reviews left on here I obviously got nervous. What happened tor me was the exact part ordered arrived in less then a week direct from the manufacturer. It is now out of the hands of Parts Train. I'm guessing this is the review site you go to if you only want to find negativity. In which you can find on anyone.
In short, I ordered parts that matched my vehicle. Half of the parts (hood, fender, bumper) were for a Honda Civic. I own a Honda Ridgeline. The radiator frame was bent and would not fit. They are refunding everything, but it is a lengthy process and I'm annoyed that they screwed up my entire order that cost $800.
WTF!? Site says they had ample stock, but 3 days after my order I am still waiting for a confirmation on shipping. I contacted via live chat and got to chat with someone with broken English. BIG RED FLAG! She tells me they need "24 hour" not 24 hours, but "24 hour". Beautiful.
Finally says they found "2 wheel" not 2 wheels at one warehouse and 2 at another. They will all ship separately. Are they for real? Once I get my purchase, if I ever do, this will be my last time shopping at partstrain.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members