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OuterInner
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OuterInnerReviews 46

4.1
outerinner.com

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OuterInner Reviews Summary

The company has garnered a strong reputation for its stylish and affordable dress selections, with many customers praising the quality and fit of their purchases. Positive sentiments frequently highlight the effective customer service and timely delivery, contributing to a satisfying shopping experience. However, concerns have been raised regarding shipping delays and communication issues, particularly when problems with orders arise. Additionally, there are complaints about the return policy and discrepancies between product images and actual items. Overall, while many customers express a willingness to recommend the company, addressing service consistency and return processes could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
4
value
4
shipping
4
returns
2
quality
4

We monitor reviews for authenticity

Kentucky
1 review
1 helpful vote
Follow Toni L.
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Sent in my measurements and the dress was custom made for me. They even added more sequins, and sent me pictures as they made it.
I also had my 3 bridesmaids get their dresses from here. Absolutely great quality and will order from again!

Date of experience: November 6, 2016
Texas
1 review
0 helpful votes
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HORRIBLE RIP OFF
August 29, 2015

First off, the dress looked NOTHING like the picture and I thought I would ever be one of those customers who had this happen to them, and for a wedding no less! Another downside is that their exchange policy says it must be returned within seven days of getting the dress, but they toy with you via email when you stress your disapproval, and then send the item with no tags, and will only accept it back they say if tags are still attached?!?! Avoid the headache, trust me.

The first picture shown, is what is should have looked like, and the others are what they do look like in person.

They messaged me back only wanting to give me 30% of the dress cost, excluding shipping which won't cover the cost of having to purchase two more dresses for my bridesmaids. They are just trying to keep my money and save themselves from a bad review, which is too late in my book. They tried saying the default photo of the dress I purchased was edited before and so the color changed and that is normal... no it isn't. That is false advertising.

Date of experience: August 29, 2015
Utah
1 review
0 helpful votes
Follow CIndy H.
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I ordered a dress from Outerinner.com, and received a order conformation via my email right away. I assumed that everything was good to go. Over a month later, it was about time for my order to arrive, so I decided to go on their website and see if there was any shipping information. It was then that I discovered that there was a problem processing my credit card, and the order was unpaid. I had never received any communication that there was a problem with my order. When checking on the dress, I noticed that the website said they send you emails about the progress of your dress. The only email I received was the order conformation. It is too late to reorder the dress. We are now scrambling to find a wedding dress. Avoid this company at all costs.

Date of experience: April 10, 2015
Philippines
1 review
0 helpful votes
Follow Jessa A.
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I bought another Wedding Gown! Their Customer Service really does go faster when you already transacted with them. I got my order in a month which is okay since I ordered in advance. Fabric quality could been alot better but I got the quality for the price I paid. Neckline a bit too tight but overall I'm pleased with it. To further more Dresses!

Date of experience: January 23, 2015
New York
1 review
1 helpful vote
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This site is filled with gorgeous gowns and beautiful dresses of all kinds and for all occasions. I'm so glad I found it. The prices are very reasonable too. The only downside is how long it takes to get a dress, but I guess that comes with the territory.

Date of experience: January 9, 2015
Illinois
1 review
0 helpful votes
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IM IN LOVE WITH THIS SITE and their prodcuts. All my friends know about it and they passed it along to me... i was HOOKED! SO many beautiful gowns and dresses and it really made me want to go do 10 proms all over again ( we wish haha). I got this GORGEOUS Dark Blue Illusion straps Chiffon backless sweep train bridesmaid dress (look it up!) and fell in love at first site. The quality is amazing, the fit is perfect, everything that was promised to me was more than accomplished. And when they said it was a perfect dress for almost any body shape they ment it. Anyone could look amazing in this. The color is truly the most flattering part. It made my blue eyes pop! I loved the cut and i loved how it made my waist look. I must say though, the back of the dress is to die for! Its cut nice and low to show off your back but is far from being that "scary" low cut where youre afraid to sit! You know what i mean ladies. Anywho, I would reccoment this dress and this site to everyone and anyone. Im at the age where everyones getting married and Im doing fancy things everytime I turn around so I know i'll be back again. If youre thinking about purchashing do not hesitate! You wont be dissapointed :)

Date of experience: January 2, 2015
North Macedonia
7 reviews
79 helpful votes
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I bought my bridesmaid dress here few months ago and I'm really satisfied with the quality and looks of the dress. I got an excellent neckline full length evening dresses for a really affordable price. The material is great and I had no problems with the size. This company has offered great shopping experience for me. I will use them again in the future and I would warmly recommend them to my friends or to anyone.

Date of experience: January 2, 2015
GB
2 reviews
6 helpful votes
Follow Suzi G.
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My wedding was in December and I spent months hunting for a dress that I would feel wonderful in but wouldn't break my budget, my boss recommended outliner as she'd bought all of her bridesmaids dresses there and knew they did lovely wedding dresses too. I bought a fun a-line dress with a black belt. When it arrived I was thrilled! The dress was under $200 so I wasn't really sure what sort of quality it would be but it was great! There was no difference between this dress and those i'd looked at in expensive stores, why pay more for the same product?

Date of experience: January 2, 2015
Nigeria
2 reviews
2 helpful votes
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The sexy wears I recently bought from OuterInner was really cool and perfect. It drags my hubby crazy. My friend gave me the link and I tried it. My experience was cool. The dresses are superb. I have been looking for such products for a very long time. I love the materials. I still need to buy more from them. The customer service is cool too. They delivered the products timely. Great seller.

Date of experience: January 1, 2015
Nigeria
1 review
1 helpful vote
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I bought a wedding gown for my little sister from this company. Infact, OuterInner never disappointed me. I was actually encouraged my some reviews I read about the company. The gown really matched my sister. The materials were good and nice. The sowing was perfect. I told them what I wanted and I got it. Oh! The price is very very reasonable. Everybody loved it. I will shop again.

Date of experience: January 1, 2015
Nigeria
1 review
0 helpful votes
Follow david o.
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I bought some cloths from OuterInner after my friend introduced me to this company. I love what I bought perfectly. Not only this, the company did not give me any reason to be worried. The communication was perfect. The products were delivered as expected, and I met the products in perfect state and shape. Those who saw the products said the prices were very reasonable. I love the experience.

Date of experience: January 1, 2015
Nigeria
1 review
0 helpful votes
Follow Mandy F.
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This is my first time of buying some dresses from OuterInner. I must say that I am not disappointed. I really love their services, and their customer service. The delivery was perfect, and I met the dresses as described in their websites. The prices are very reasonable. Waoh! I will surely buy again from this company. Infact, I will invite my friends.

Date of experience: January 1, 2015
Illinois
2 reviews
5 helpful votes
Follow Denise B.
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I was looking for the perfect dress for my wedding, and was having a hard time finding something I loved that wasn't outrageously priced. The ceremony wasn't going to be a huge gathering but still was rather expensive. I needed to keep the cost of my dress low so I could keep the entire occasion under budget. I was looking at popular wedding dress retailers, like David's Bridal and Kleinfeld's, and wasn't able to find anything that I liked under $1000. 00! For a dress that I'm only likely to wear once, this price seemed really steep. I took my search online and found OuterInner.com. I began to browse the selection on the site and was immediately impressed with the style and value. I found the perfect dress for me for about $170.00 and the quality is fabulous. I can't wait to wear this for my wedding.

Date of experience: January 1, 2015
New York
2 reviews
21 helpful votes
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Nice dress
January 1, 2015

Nice dress. I order them for some dress. The dress were beautiful and perfect. The communication was good. They gave me good customer support. I will buy again here.

Date of experience: January 1, 2015
North Carolina
1 review
1 helpful vote
Follow Delores M.
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I visited outerinner.com after my friend bought some dresses at insanely good prices. I emailed customer support because I had questions about how they make the custom dresses. I am always so paranoid because I have a wide shoulder frame, and I have to be careful and make sure the dress will fit me correctly. After speaking with a customer service rep, I emailed my specific measurements and even sent a photo so I could make sure they see my proportions correctly. I received my beautiful chiffon frill dress way before the estimated shipping time! It fit very nicely! And for the price, the quality wasn't bad at all. I will definitely be ordering more dresses in the future, now that I know they can tailor to my unique measurements.

Date of experience: December 31, 2014
Saudi Arabia
1 review
1 helpful vote
Follow nil j.
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Amazing dress
December 31, 2014

Amazing dress. Yes I have to say its an amazing dress. I bought my weeding dress from this site. Quality is very good. Service is fine.
Hope I will use this site again.
I'd highly recommended for this site.

Date of experience: December 31, 2014
Saudi Arabia
1 review
0 helpful votes
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I ordered my wedding dress from Outerinner. It was good experience and i enjoyed a lot. The dress was amazing and stunning. Price also reasonable. Service and delivery is also good.
I hope i will take their service again in future.
Highly recommended.

Date of experience: December 31, 2014
Philippines
2 reviews
2 helpful votes
Follow Desna G.
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I bought a bridemaid gown that I realled liked. They communicated fast and on time. The fabrics used are fairly decent for their prices but overall it looks gorgeous! My friends can't believe my dress was only below a 100$. Overall would recommend and would buy from again! I really hope people realize the quality they are gonna get for the price of their dresses!

Date of experience: December 30, 2014
New Jersey
2 reviews
7 helpful votes
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Used this website to order a few pieces of jewelry for my daughters upcoming prom. The style and selection were amazing, she was able to find numerous options within her budget. I would definitely recommend this site to friends and family, or anyone looking for great selection and deals for all occasions.

Date of experience: December 30, 2014
Nigeria
2 reviews
3 helpful votes
Follow macmary o.
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I had a wonderful experience with OuterInner. I bought a product after a friend had told me a lot about this company. The customer service is superb. The delivery is superb. Infact, I met the product the way it was described on the picture. Great experience. I will patronise them again.

Date of experience: December 30, 2014

From the business

OuterInner applies the quick trends from Women &Men Clothing, Classic Women Occasional Dresses, Wedding Dress, Making the Outer you pretty & the Inner y...


outerinner.com
Founded in 2010
shenzhen, guangdong, China