Customer service answered the phone promptly and they all spoke english!!! (in 49 reviews)
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Took forever for the order to get here. Showed in transit in Texas for over 2 weeks...I called about it. Very nice and curtious customer service advised me they were doing an update on the watches and would be delivered soon.
Got the watches! They do not not sync they are ABSOLUTELY USELESS!
VERY DISAPPOINTED WITH MY OPEN SKY ORDER!
So I order some fitness blue tooth wrist units for our Android phones to connect to over a month ago. Within a day "Your order is being packed" mid-week: "You order has been schedule for pickup by the USPS in 1 week" 1 week? That's odd, oh well, maybe they have a deal where 1 day is shipping day and it makes things less expensive.
2 days later:
September 16, 2015 , 5:51 pm Shipment Picked Up, CARROLLTON, TX 75006
2 weeks go by. Nothing.
I write 3 days in a row to their customer help - no reply - I threaten a charge back and viola` A reply:
"The product you purchased is made specifically to work with Apple phones.If there is an update in Apple iOS, then there needs to be a corresponding update in the watch.Since Apple recently updated iOS 9 the watches needed to be stalled so that when they are delivered they can actually work.I’m sure this wait may seem like a major inconvenience, but the merchant is just trying to make sure your device works.Thanks for contacting Open Sky."
Huh? Who ordered any iPhone stuff, we don't own anything Apple... WTF??
I recheck the order - nothing since "Pick up" I write that I never ordered any Apple products, we have Android. Suddenly the "USPS" account goes active and again, Viola` The order was suddenly arriving "September 30, 2015 , 10:31 pm, Arrived at USPS Facility, OKLAHOMA CITY, OK 73107" <------ It's MAGIC!!!! Magic I say! The order magically shipped two days ago in less than 3 emails... Can they do that? I would want to defraud the United States Post Office with a bogus web tracking page... Things that make me go "Hmmmmmmm"
So I will be charging back - I cancelled the order and if they ship for real? Too bad for them.
RUN, do not walk to the nearest exit from Open Sky!
Tip for consumers: Here's a tip - RUN AWAY!!!!!Ask M about OpenSky
I ordered 2 seemingly pretty necklaces; when they arrived, they were clearly inferior products. China Cheap at it's worse. I sent them back as they misrepresented the products and was charged $16.18 for shipping for these TINY necklaces.
Unfortunately, I had ordered a seemingly cute top for $35.93 for which they promptly charged my card. It is now a month later and NO SHIRT and will not respond to refund my money!
Beware- they have cute misleading photos.
AVOID THIS FIRM. CUSTOMER SERVICE AND TOTAL LACK OF INTEGRITY!
I have ordered from them 3 times. The products weren't awful but they don't come forever.Then you have to Try and get in touch with them. It"s happening to me right now! I ordered something the 5th of Sept..They charged me on the 9th.. I have never received the product. Now I have to start nagging them to either send my money back or send the order asap. I AM DONE WITH OPEN SKY forever!! 3 's ...fool me never again!
I ordered a phone cover that came within a couple weeks and I like it. It's exactly what I expected. The 2 shirts I ordered at the same time took a month to get here and they're homemade? There's no tag or anything. Total rip off. I won't even attempt to return them. From the reviews here, it sounds better to just consider this a good lesson learned and sleep in the shirts. :) A $99 shirt online for $25 is probably going to be a rip off.
I ordered a canvas bag from one of Open Sky's retailer. First off, it looked a little different than the picture or as advertised. Second, the 2 zippers and a carrying strap broke off within under 2 weeks. It was a piece of crap, and I wish I had my $55 bucks back. Caveat Emptor!
I ordered a purse Aug. 15, 2015, and returned it less than a week later. I FINALLY got my refund on Sept. 16, 2015. I had to contact them, asking if they had received my return, and after that, two more contacts about getting my refund. This is a shady company, and I was a fool to order from them. Please be aware that your refund will be minus a good chunk of money, for "shipping". <sigh> What a world. Beware.
The delivery service is terrible--you will wait weeks for them to get around to shipping. Don't bother. I don't mind waiting a bit, but OpenSky is ridiculous. Must be coming from China or someplace..... ;-)
I ordered a gift item this week that was to have an engraved wedding date. I realized immediately after submitting that I had written the wrong date for the engraved gift and started trying to contact the vendor...I have sent numerous email, there is NO phone number anywhere on their websites and even when submitting a email form they provide to report a problem with an order they give you no way to talk to someone. Today I get another auto email that this product with the wrong date has been shipped. I will never do biz with this company again and I will tell the universe WHY if someone from BLUE sky at Open sky does not contact me and correct this situation. I sent 3 emails asking them to hold the order until I had the correct date.
I have never written a review before, but I would like to save someone who might be contemplating purchasing from Open Sky. I purchased a necklace, that when it arrived, was a cheap looking version of the picture. When I tried to send it back, there were no responses to my emails, and the phone number just hangs up. There is no way to reach anyone that can help you. All roads lead to a dead end. Don't do it. Once they get your money, it's history!
Saw an ad for an adorable canvas purse on Open Sky. Purchased it and recieved it after a long wait. Packaging was not professional.. Kind of like getting a package from a private party. After I got it I found the EXACT SAME purse on Amazon for HALF the price I paid to Open Sky. I am thinking this site is a big shell game. They take orders, then order items at reduced prices. Then ship them after they get them.
I have been seeing an ad for a cute shirt on their Open Sky site. Said it was an Open Sky Exclusive for $36. This time I did some research and found the same shirt on a site from China for $5. Shell game.
I ordered from open sky was getting up to 5 e-mails a day to order more before I got the first order I wanted to get the first order to see if I was pleased now that I have sent e-mails for refund they wont answer and the e-mails have stopped .Beginning to think they are not a very good site
Terrible experience and awful description of the one item (out of several) I have received. A blouse that apparently wasn't meant to button up. I was told I could return the item and that a return label would be sent to me via e-mail within 24 hours. So far, no label and it is well over 24 hours. No response to my questions about the label. Will probably have to dispute the charges on my credit card. Stay away from this site.
Ordered on 7/18...received product quickly, very inferior.....3 requests to get a return label.....Sent it back in the exact envelope it was sent in....weight wrong, post office charged me an extra $3.01.....Receipt shows merchandise returned on 7/27......Email them on 8/18 as I don't see a credit on my credit card.....they acknowledge the return was processed "today" and allow 3- 5 days for cc refund????? Email again on 8/28.....same response...."return was processed today", please allow 3 -5 days for refund......
It's now in the hands of my credit card, called them to deal with them!
This was the worst online shopping experience I have had, after taking 6 weeks for my things to get here, they were nothing like the description , the bag I ordered was supposed to have a " free matching wallet" which wasn't there , the battery stand doesn't work. I'm sure my other 3 items I had shipped to my sister will be junk also. Wasted $200 total on crap.Will never buy from them, wish you could give a zero star. J.C.
Not now, reading all the HORRIBLE reviews right before I was going to place an order (just in the nick of time, won't be placing an order now. I was a little unsure already because out of all the online places I order thru, ALL OF THEM, EXCEPT "OpenSky" have a phone number you can call to place an order, ask questions about products etc.... Now, even that is "irrelevant"..
Tip for consumers: READ THE REVIEWS FIRSTAsk SHANDE about OpenSky
I bought what I thought was a Smartfit 2.0. Open sky website said it would accommodate iPhone 6 plus. Took almost a month to get it and what I received was something called a smart bracelet 4.0. The box it came in showed it would work with up to a iPhone 5. When I programmed it, the first day I wore I took it off and wanted to throw it away. The pedometer was counting every slight movement of my hand. I even put it on my non dominant hand. It had over 6000 steps before I even got to work in the morning. I had a fitbit before and it never counted my arm/hand movement. Horrible product. Do not recommend this website to anyone.
I don't know how I got "hooked up" with Open Sky but one day it just started appearing on my computer in my email. I looked it over, it said I had a $65.00 credit to use. I thought, well, that would get me a free bag! So I looked carefully, picked something out, tried to order it, and low and behold, only $10.00 of my $65.00 went towards that bag. I got to use the "rest" of it on other orders, but, only, of course, if I ordered more stuff that day otherwise I lost it! So, I continued to look. I saw a lovely suede bag that was over $200. I wanted to ask a question about the bag before ordering it, sent a message to the vendor and found that Open Sky was not involved AT ALL, the product came directly from the vendor. I went back to look at the product again, and in the 10 minutes I had been considering it, it went up in price $50.00! I decided then, forget it. Then I read the reviews and many people have had the same experiences. Will not order from this company, you have no idea WHO you are dealing with, certainly not a reputable company like Amazon.
Ordered a product that did not work as I expected. When I reviewed the description I realized that there was limited but took a chance. When I tried to return it i was advised they had a no return policy on this item - which did not appear on the product page. Customer service at both the seller and supplier were unable to produce an answer as to why.
I purchased a keychain and necklace...paid close to 20$, and they are not worth .50!!
Product is cheap, and looks nothing like pics on their website!
This site falsely advertises "credit" in your account, has lousy return policy and customer service can't decipher your email requests. Run as fast as you can, away from the computer, and order online with a more reliable company. Their adverts lead you to believe inexpensive, wonderful products, but are not worthy. Wish I'd seen these reviews before I dropped a few hundred on various items that they won't refund me fully for. Minus shipping/handling that costs more than it did on the receiving side!!! Sucks.
Thanks to those who wrote reviews. I had an experience similar to one of the reviewers. Saw a bag I liked at around $44.00. After browsing on the website I was asked if I wanted to be on the email list for special offers, etc. After "joining" the price of the bag went up ten dollars. That was the first clue to stay away. Apparently the company needs to clean up their act.
I bought a 10' braided cable for my wife's birthday and she began using it on June 15. It is now July 31 of the same year and the cord no longer works - on my phone or her's. If it were me I'd never buy one of these cords because a life span of 6 weeks is totally unacceptable.
I ordered an iPhone 6+ and 6 case in late May. Credit card charged immediately and received in mid June. Both cases were wrong and finally got return label. Sent back and they received on July 1. Still waiting for credit to my account and not getting any response. Going to turn in to credit card company as fraud charges
I saw an ad for a cute bag from opensky on facebook. I clicked on it, and saw that the bag was at an amazing price. Then I was asked if I wanted a credit - yes, please! After I put in my email to get the credit, the page refreshed, and the price of the bag increased. WTF?
I ordered from this company on 7/13. I received confirmation it was shipped 7/14. It is 7/29 and I still have not received my package. I have emailed with no response as well as left voicemail messages.
I placed an order 2 weeks ago. It says that there is one more week of processing before it hopefully will be shipped. I tried to cancel my order the next day. I received an email back saying that they can not cancel an order that is processing.
Also since my order I have been getting phone calls from scammers as well as a ton of junk mail.
It is not worth it to order from this site.........
I read some disturbing reviews about opensky after I placed an order there. I have to say my item was shipped very quickly and my handbag is just as I expected! I don not believe it is the opensky itself that deserves the bad rap but the sellers!! I was very satisfied!!
I now know that OpenSky is a marketplace, like Etsy or Ebay. Orders from their on-line catalog (which looks very professional) actually get shipped from various shops. The item I ordered came a month late and looks cheap & awful. Shipping problems: The US P.O. Tracking number they sent was only a pre-shipment number, notifying the PO that they would be shipping a pkg--post office had no record of actually receiving a package to ship to me until AFTER I complained to OpenSky via email. Item arrived, was horribly cheap looking. Cost $10.80 (supposedly a "sale" price) plus tax/shipping. It looks like a dollar-store or something out of a gumball machine. I could not give as gift. OpenSky sent me a label for return by UPS (not post office); their T&C says that returns are subject to $7.95 shipping fee. With that, the price of a padded envelope, and the hassle of finding a UPS drop-off point, I will still come out losing even if they refund the cost. Customer service by phone is through OpenSky. The people speak English, are professional and courteous.
Tip for consumers: Check to see which store is actually offering the merchandise--it doesn't actually come from OpenSky.Ask Deborah about OpenSky
same experience.. says product shipped but product never arrives...
i wish I had checked their reviews first. These people are not only fraud but they are dumb. What's the point in running such business where you get 85% negative reviews and can not ship products that you charge for? And really surprised why this is google trusted store? I am going to report it to google soon. And disputing the charge with my credit card company.
------ Update --------
After reporting it to google I could easily resolve the issue. They lied to google about the whole thing; fortunately I had the logs of emails that I received from them. I submitted that correspondence to Google. I am sure Google must have done strict followup with them. They not only readily cancelled my order by refunded the money back to my credit card within 5 days.
Guess I have learned my lesson. Gave them one more chance to deliver functional working product in reasonable time with follow up that was never responded to and this is the last order ever!! What is the reason this company runs such a shoddy business? Disgusting.
after purchasing 3 blue tooth head phones, one stopped taking the charge. $89 and after 3 months it is no longer useable. opensky could have not cared less. they told me i had 14 days to return. DO NOT BUY FROM OPENSKY. make it easy on yourself. go buy it locally and if you have any problem, you will not get the same response as the slack @sses from opensky george tracy sutton Tsutton@1791.com
You can't find out what the return policy is very easily; the goods are promoted as high quality but THEY ARE NOT; when you contact them about an item that is not as promised, they tell you sales are final. BAH. AVOID AVOID AVOID.
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About OpenSky (from the business)
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