On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
OpenSky has a rating of 2.3 stars from 2,298 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OpenSky most frequently mention customer service, credit card and tracking number. OpenSky ranks 28th among Marketplace sites.
We monitor reviews for authenticity
You can't pay your bill by phone with a debit card or any card. Instead, you must use a bank routing number and account number and it's a royal PIA.
Difficult to pay bill by phone if you use different pay source. The auto so idiot only gives you one chocrIt's impossible to pay them a representative gets on the phone.they wanna charge $10 to make a payment.
On the brighter side, Open Sky is the first credit card I opened while in the process of cleaning up my credit. I started with no good credit / no credit and around 4 derogatory marks with a fico score of 513 and 4 years later, it is now a 780. I now have 3 credit cards, open sky being the oldest with the original deposit of $200 still my credit limit while my capital one started with a $300 limit and increased to an $1800 limit. *** If you do decide to go with open sky, be sure to PAY ON TIME otherwise, you will be hit with a large late fee ($25 or more) regardless of your balance amount.
The one thing I absolutely HATE about this card is the difficulty paying it. 2nd top dislike is the account login process...the password rules make it nearly impossible to remember your login and if you do get that there's a verification to get past as well as a secret question and if you get it wrong you get locked out. I've been on my account online 1 time and couldn't get again even again. Nightmare.
Open Sky will happily take your money for a deposit, but they have trouble giving it back. I requested they close my account and refund my $3,000 deposit, they told me it could take up to 3 weeks to get this back to me (Uh why?) tomorrow it will be three weeks so I called just now for an update and "Anthony" tells me "it can take up to 4 to 8 weeks". I asked him why the other person told me three, and he said they may have used a different script. Steer clear of these SCAMMERS!
Made a purchase and two weeks later, went to check the order status since it was taking so long to arrive. It said it had been canceled even though I'd never canceled the order... and I was already charged for it. I reached out to *******@opensky.com, followed up a week later, and zero response. Never got my money back, either.
Took funds out of my account and cannot use it!
Horrible card! My employer sucks! MHPWQ.org!
There seems to be some confusion on the consumers part. We are www.opensky.com, not www.openskycc.com. We are a retail site that sells products to consumers, much like Amazon.com or Walmart.com. We have no connection to the OpenSky Credit Card. It is just an unfortunate(for us) coincidence. The OpenSky credit Card support can be reached at 1-800-859-6412.
Sorry for the confusion,
Kevin M
Customer Operations Manager
Opensky avoid website sucks.customer service sucks if you live in nevada sucks even more. Never used left cc at home in a drawer found out months after the fact that a fraudulent charge from an unauthorized user was placed on the card opensky never informed me that i had an a charge they just waited until it accrued and informed then through email that I had a late fee argh! Completely avoid this $#*!show of A COMPANY!
There seems to be some confusion on the consumers part. We are www.opensky.com, not www.openskycc.com. We are a retail site that sells products to consumers, much like Amazon.com or Walmart.com. We have no connection to the OpenSky Credit Card. It is just an unfortunate(for us) coincidence. The OpenSky credit Card support can be reached at 1-800-859-6412.
Sorry for the confusion,
Kevin M
Customer Operations Manager
Opensky will tell you that you don't need a bank account. That is a lie. You do to make payments. They won't take the same card I used to deposit the money on it.
There seems to be some confusion on the consumers part. We are www.opensky.com, not www.openskycc.com. We are a retail site that sells products to consumers, much like Amazon.com or Walmart.com. We have no connection to the OpenSky Credit Card. It is just an unfortunate(for us) coincidence. The OpenSky credit Card support can be reached at 1-800-859-6412.
Purchased the Chloé Atelier Des Fleurs perfume and the shipping took a few weeks, but the product arrived well packaged & intact. Very happy with my purchase.
Was on vacation in Florida and signed up for a deal, so I am an idiot.5 weeks later on the day I got home was charged 90 dollars plus late fee plus penalties. I don't understand. The card not even activated. Buyer beware con artist at opensky.I called and was told we don't need your business and then she said thanks for wasting my time
Hello Clarence P,
There seems to be some confusion on the consumers part. We are www.opensky.com, not www.openskycc.com. We are a retail site that sells products to consumers, much like Amazon.com or Walmart.com. We have no connection to the OpenSky Credit Card. It is just an unfortunate(for us) coincidence. The OpenSky credit Card support can be reached at 1-800-859-6412.
Sorry for the confusion,
Kevin Mickiewicz
Customer Operations Manage
So I put a $1000 on a secure OpenSky card. For one it took half a month to come. Second it only allowed me to make 4 deposits a month when it made over $3000 worth of transactions in one month which I paid off each time on time. Then they started taking my money from my bank account and holding and restricting me from have access to my funds until after close to 2 weeks of waiting. If you want to gamble with this horrible low budget company go head but I will not recommend anyone to waste their time dealing with OpenSky. I cancelled my account with them and will wait to get my funds back in the mail. I warn y'all OpenSky is not worth it!
Hello Lloyd J.,
There seems to be some confusion on the consumers part. We are www.opensky.com, not www.openskycc.com. We are a retail site that sells products to consumers, much like Amazon.com or Walmart.com. We have no connection to the OpenSky Credit Card. It is just an unfortunate(for us) coincidence. The OpenSky credit Card support can be reached at 1-800-859-6412.
Sorry for the confusion,
Kevin Mickiewicz
Customer Operations Manage
I have been waiting for a replacement card for over a month and when i call to check and see why i have not yet received my card i am told that the third party is having difficulties with their system and they can not give me an eta on when my replacement card will be mailed. This is the same response i received a week ago when i checked on the status of my card a week ago. I asked the representitive if i could get the number to the third party to reach out to them directly and i have now been on hold for 15minutes and she has not yet come back to the phone to give any updates or say anything. Very bad customer service. It's also very bad business to blame a third party when i am a cusstomer that pays my bill directly to open sky. If i don't pay my bill i can not tell them that its because of a third party. It is very ridiculous that i have not received my card as of yet. I will definitly be paying the remainder of my balance off and closing my account with this credit card company. Also might i add again i am still on hold. Terrible Customer Service! DO NOT GET THIS CREDIT CARD!
Hello Karima C,
It sounds like you are trying to review the OpenSky credit card. That is actually a different, unrelated company. Their website is www.openskycc.com and we are www.opensky.com. We are on online retailer the sells a wide variety of products on our site. We do not have any affiliation with that credit card. You can reach them at 1-800-859-6412 if you need to. Sorry about the confusion but I hope this helps. Have a great day!
Kevin M
The OpenSky Team
Had my card stolen, ran up charges and could not get anyone to answer. The phone was on hold for well over an hour multiple multiple times. They turned it in on my credit report as no paid. Still to this day not gotten a hold of anyone to actually help me
I'm reading some of the complaints and I see people complaining about merchandise. This is a CREDIT CARD. If the company that you are buying from looks shady, don't buy from them, but its not Open sky fault. This card is to use on building your credit. I am going to give it a year and if I have any problems then I'll get my deposit back after they get their balance. I will say my credit score has jumped 40 points. TY
Hello Christine G,
The we are Opensky.com, a retailer that sells merchandise. There is an OpenSky credit card, that is Openskycc.com. They are a company that has no affiliation with us. Sorry for the confusion.
All the best,
The OpenSky Team
No one reads the fine print. No one!
Warning!: open sky limits users to 4 payments in 30 days! Bad!
I am afraid that, based just on the information provided, I am not sure what the exact problem is. I would really like to help you resolve your issue. Could you possibly provide more information? Is this for an order you placed on opensyk.com? Is this about the opensky credit card?(The opensky creditvcard is not affiliated with opensky.com their site is openskycc.com)
I ordered a cell phone case through Open Sky's website. The supplier of the item was Modes Wireless.
I received an e-mail from USPS stating my package was delivered to me, but I never received it.
USPS investigated this issue upon my request. They determined Modes Wireless assigned an incorrect duplicate tracking number to my package.
I reported the findings of the USPS investigation to Open Sky.
When Open Sky contacted Modes Wireless to reship the item, Modes Wireless did not respond to Open Sky's communications.
Open Sky has stated they have issue me a refund that should be appearing on my bank statement shortly.
In regards to Modes Wireless, I find their shipping practices to be questionable.
In regards to Open Sky, this is the second time I have placed an order with them and never received my order.
Therefore, I do not recommend conducting business with either one of these companies.
I ordered a very nice plush 3 in 1 hooded scarf by Angela Sale. It arrived a little slow, had a slight chemical smell in a plastic bag. But it washed nice on warm and cold dry. The polyester?/acrylic? Fluffed up nice, soft and pretty snow white color. Great product, but the product had a BIG TRIP AROUND THE USA. I looked at the ship tracking when I received it. It had a label under a label. The top label was USPS- so I tracked it. It started one hour drive from me in Inglewood, CA - then it went to THREE more states- TX, IL and NY- then back to California. Shipping was about $11. I emailed them how ridiculous this was and all I got was a "dear John I don't care" response:
Rohin A. (Support)
Dec 9,2021, 2:37 PM PST
Hello Kathy,
Thank you for getting back to us.
Unfortunately, we have no control over the shipment route. Sorry for the inconvenience.
We're glad to know your order found its way safely to you.
Should you have any further questions, please feel free to let us know.
All the best,
Rohin
Customer Support Agent.
PS my name is NOT CATHY! AND I had sent them the PDF of the tracking from both USPS and their first tracking from CNE Express. I told them this was a big waste of airplane fuel. They did not care at all. See my PDF tracking I sent them:
They were perfectly fitting and very comfy. I will be using this site again. Thank you so much for the good service.
We love it! I will use this site again. Thank you for the good service Opensky. Highly recommended site.
Bought two one for me one for my daughter. My daughter loved it Will use this site again. Thank you so much.
This fabric is perfect for my project. It's not an easy print to find, so I'm glad you had it in stock!
This was given as a gift, the little girl loved it! My only thing is it didn't come with dolls for the house.
Answer: Hi Jack! Thanks for posting your question here. Similar to eBay and Amazon Marketplace, OpenSky brings merchants who offer a wide variety of merchandise together with interested buyers. However, we only promote new items, and we generally specialize in a few specifics areas, such as womens clothing and apparel and consumer electronics. Much of what sets us apart from the other marketplaces you mentioned involve our marketing/merchandising, and the programs we have available for merchants. If you are interested in learning more, we encourage you to review our Help page at https://www.opensky.com/customer-support or call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
Answer: Hi Susan! We would need to look into what you are seeing specifically to explain the price difference you are seeing, but there are a few possibilities. First of all, we offer discount promotions just about every day and, depending on where you are viewing the product, the applicable discount may not be factored into the price. Also, shipping and handling charges, as well as tax (if applicable) will be added to your order during the checkout process. In any event, please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 9 PM ET, any day of the week, and we will be happy to assist you with this further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
Answer: Hi Charlene! Yes, the others who have posted are correct. Please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday., and we will be happy to assist you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.
Answer: I wish that their products were worth the money, don't waste yours. You can't track anything and then once you finally receive it, it turns out to be very poor merchandise, I emailed them literally about 12 times regarding the poor quality and received back nothing.
Answer: Please contact us at 844-707-7779 M-F 9AM-5PM EST. We will be happy to assist you with placing your order, or any questions about a product.
Answer: Call 844-707-7779. It is a real working number and someone actually answers. I just got a refund for an item I have been dealing with since April. Good Luck. Just make sure you have all your info ahead of time and don't let them confuse you.
Answer: Hi Margaret! We are sorry to hear that you have not received your recent order. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from you soon, and we will be happy to check the status of your order as soon as possible. You are also welcome to call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, any day of the week, if you would prefer to address this situation over the phone.
Answer: RUN... RUN FAST & FAR AWAY FROM THIS COMPANY, unless you don't mind waiting a minimum of 30-45 days for your order, don't care if you have little to no customer service, don't mind PAYING a restock fee even if your order was screwed up. Opensky is a middleman. Most of, if not all, The merchandise comes from China. The EARNED their one-star rating by shoddy practices. They've even resorted to posting fake 5-star ratings! So stupid that they posted EXACT comments.
Answer: Hi Tema! OpenSky is a marketplace with thousands of merchants, and many of them accept these Credits/Discount Dollars on eligible products. You can learn more about how our credits work on the following page of our FAQ: https://www.opensky.com/customer-support?article=1467242. If you have any other questions, please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to help clear up any loose ends. We apologize for the confusion.
Answer: Hi Wendy! I'm sorry to hear you are having a difficult time creating an account. Please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, or send us an email from https://www.opensky.com/content/contact-us, and we will be happy to help get you up and running.
OpenSky is more than a community, it’s a movement, to discover, share, shop and grow the world’s most exciting emerging brands. Together we’re democratizing commerce by making connections between creative and passionate small businesses and shoppers who crave quality and diversity.
OpenSky is proud to be a Google Trusted Store.
Hello T.B.
I am sorry you did not receive the assistance you were looking for. I have searched out database for an order matching the name provided by this site and am not coming up with anything. If you could please provide an order number, someone will reach out to you.
Kevin M
Customer Operations Manager