Customer service answered the phone promptly and they all spoke english!!! (in 54 reviews)
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Ordered a Lokai bracelet for my grandaughter for Christmas. Wanted to exchange it for a different size....was unable. Tried to return the item, was told it was a final sale. Their site states you can return everything for two weeks after delivery. What a joke. I will do anything to prevent people from ordering from this unethical website. HORRIBLE EXPERIENCE.
This is by far the WORST on line site ever. The mdse. Is poor quality and they have NO customer service. They tell you you have to have a return code and the item MUST be returned within 10 days for credit and no one responds so they drag out past the 10 days. It took me 8 emails back and forth to finally get a credit 4 months later. THIS SITE IS A RIP OFF. they never did refund all they owed me! !
My 6-pack Arospa Bath Sea Salts arrived damaged----or to be more specific, it arrived incomplete: the tube of Lavender salts was only @ 1/3 full, with the rest of the tube scattered in the mailing box or in the plastic zipped package the tubes were packaged in, OR were "in the winds" somewhere after leaking out of the mailer package during the mailing process. That same day I contacted your Customer Service chat person and even though they said they were unable to reach the Seller and would get back to me when they had, I still am waiting for a response!! Also, the CS person wrote that because this item was "Final Sale", they were unsure whether it could even be returned/replaced. I reminded him that your website states that IF an item arrives damaged, it WILL be replaced. Anyone "manning" your Customer Service should be aware of your policies in all circumstances for returning a product.
I also feel strongly that even if the Seller remains unavailable to your CS person, it would serve Open Sky well to at least keep in touch with a concerned customer and give them an update to "keep them in the loop".
I ordered two sets of earrings--one with the cobalt blue, the other with black glass. They are both beautiful and well made, although I didn't think about how heavy they are (I have sensitive lobes!) But they turned out to be comfortable to wear, too.
Very quick service from vendor. I look forward to buying more from them.
Great company for real leather Handbags! And great prices!
I have received almost everything I ordered, the personalized items are on their way! Only complaint, I ordered a purse in burgundy, received it in blue. (??) I like the blue, though, so I am keeping it, but it was disappointing that the order was wrong.
Everything on OpenSky can be purchased on eBay or Ali Express for literally 98% off the price OpenSky has it for. This is a sham operation that allows cheap Chinese factories and wholesalers to sell junk to gullible consumers at an exorbitant markup. Don't fall for it. If you see an item you like, do a Google Image search using one of the photos posted by the OpenSky merchant. I guarantee for most clothing and jewelry you'll spot it on a SheInside-type site for way cheaper.
Placed order for two lamps on oct22 and was told they would be shipped out within 4-7 days. When no receipt by 18 nov I contacted merchant who told me he never received order or his money and could not fulfill the order at the price guaranteed by open sky even though 37 of the lamps were in stock. Elissa in customer service seemed to understand that as an Amazon like company that they should negotiate with the retailer to fulfill and even if they had to take a loss because of their mistake, they should do so. Without further contact with the seller the cancelled the order. I did not receive a full refund. I will have to pay hundreds more for the item since I bypassed a sale elsewhere after placing this order. These people should be shuttered permanently. Worst on line retailer ever
I received a "reminder" email today that said don't forget about your $75 credit! I have never heard of this store. I will however not ever shop there due to the marketing scam in place. This is a horrible way to do business. They should have in small letters the details at least. This scam wastes peoples time.
When I have had site or store credit with other companies, I have been able to use it as cash to purchase merchandise at the corresponding store/website. Not so with Open Sky. After being told that I had a $75 site credit, I spent 30 minutes shopping for about $70 of stuff I didn't need, but figured I would take it was free. Then I saw that the "credit" only covered a few dollars of the purchase amount, so that after shipping and handling were added, my order total actually exceeded $70. Nice. Call me naïve, but I still felt pretty misled. I never checked out, and never plan to shop Open Sky in the future.
Update: My response to Open Sky's response: The appropriate word for what you are describing is "discount coupon" not "credit." Until you start telling people what you are really offering them, you will continue to get negative reviews.
Most frustrating! I placed an order then changed my mind after reading reviews. I requested that the order be cancelled prior to shipment and they sent it anyway. For over a month now I've been trying to make contact o get my money back. I received a shipping label, followed the instructions. Waiting and looking for my refund only to receive the package back. Marked "undeliverable " "address unknown". How can that be? I'm not giving up, I want my money back. I will try the BBB and ask my bank for assistance.
I didn't read reviews until after I had put in any order and was not satisfied with response of dissatisfaction. Lesson learned. Never again
This company has no control over products sold through them and no interest in making things right for the customer. Either use the original in the model (Amazon) or go direct to the Mfg.
My story - bought a camera through Open Sky, being offered by one of their member dealers, Blue Nyle Direct. My order was cancelled by Open Sky, apparently because of an issue with the listing - namely the price was 'too low'. BlueNyle tried negotiating anew price over the phone with me, which I wasn't interested in. I'd already bought it, right??! I hoped to get resolution from Open Sky, but was brushed off with a 'can't help you, we can't sell what our dealers don't have'. Why does Open Sky exist if not to facilitate purchase from dealer to buyer??
Looking at Christmas Lights, going back and forth between amount of lights, and cord length and undecided, adding, and deleting from cart trying to make a decision, then all of a sudden I get "Thank You for your order" I never completed an order, and Never gave credit card information, they used that information from an order I placed a week ago for a Christmas present I ordered. I NEVER agreed to keep that information on file.I get an email saying order cancelled, but no number to call. Very bad way of doing business. I WILL NEVER ORDER FROM THEM AGAIN.
I have been a merchant on Open Sky for a few months, also participated in the co-pilot program. The fees and structure is ridiculous. You can't get help when you need it. Stick to Etsy and Amazon. Open Sky have also removed public reviews of products as most items had a 1 or 2 star rating.
As a buyer, nothing has worked out either. 2 purchases were both terrible, resulted in me contacting the company over 6 times when my package didn't show up. Horrible company. As bad as Tophatter. They are owned by AliExpress and sell cheap Chinese crap for top dollar.
**UPDATE**** OpenSky was super quick to respond to this negative review, yet they still haven't gotten back to me about my missing order!
I tried to place an order with OpenSky today. I set up and account, entered all the information, CC info, shipping/billing...etc. It took my information, advised me that the order was processed and then nothing. Just kept asking me for my email and password...I went to technical support, and one agent just magically disappeared and I had to start over with another tech support person. Nothing was resolved, the order is I-Don't-Know-Where....and I'm not going to pursue it any further other than to confirm with my CC company that nothing was billed against my account. Be forewarned. I would recommend steering clear of this site.
Ordered a wheel of Norwegian gjetost which is a caramel and cheese mix. The shipping was expensive but very quick. I ordered on a Saturday and it came the following Wednesday afternoon, packaged well in a styrofoam container with multiple freezer packs.
It took the merchant about a month to send my top, and when it arrived in the wrong size, I reached out immediately for an exchange. They said 14 days had past and no exchanges were possible any longer! When I was finally able to reach, via back and forth email to open sky, they tried on my behalf...but the feedback from the merchant was I should basically - try to suck it up and wear a large and they would throw in 2 free scarves! I ain't havin' it sista!
My earrings arrived sooner than expected. They were boxed (separately) very nicely. I was surprised at the tiny size! But I have have very short hair so they look great. It was my fault for not checking the dimensions. I love both pairs. They were well worth the price. I will definitely buy again from this seller - she has tons of beautiful things!
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