Kristina S.

In placed an order for 1 set of 10 smart cleaning cloths from Schatzii on this website. When I checked my bank account they had actually charged me for 2 orders. I emailed the customer service department and had been told that there are no refunds for this product and vendor. I once again emailed the customer service department and let them know that I never ordered the second item and wanted my money back since it was a duplicate order. They said that the items had shipped and to refuse the item. As of today I still have not received the item to be able to refuse it and they will not issue me a refund and say I have to contact the post office and submit a claim for goods not received. When I try to track the second item it has no tracking number to be able to track with the USPS. Although it was not a large amount of money stolen from me no business should be allowed to just take money from a consumer. I am not rich and work for every penny I make. DO NOT SHOP HERE. THEY WILL STEAL FROM YOU! By the way my original order for 1item, not 2 of the same item, was placed on April 17th and it is now June 4,2015. No resolution to this at all as of yet.