I don't know why people are rating this site soo low. I bought several things off them and have never had a problem with them. The longest the shipping took for me to get my stuff was 5 days. I guess I've just been lucky. I will keep buying from them though.
I'm sorry so many people haven't had a good experience. Even I've had my own issues with bad products but they were quick to refund me the money and actually shipped me replacements. Most of the items I get are great quality- I just bought a gorgeous dress, silk blouse and 2 pairs of sunglasses for $20... seriously there's no where else I can go and get that type of deal. Love, love, love and will continue to use! Their customer service was very nice and quick to act.
I've been ordering from this site for about a year now. Everything I order is great and the prices are awesome. This is the first time I've ordered at Christmas time though and I'm a bit nervous. I called customer service and they were no help. I've received one item in the mail yesterday and checking their website several items have been shipped. I'm not going to say bad things yet until there's a reason. So far so good, still 2 weeks left till Christmas. :)
Love, love, love this site. I've ordered so many things from them and saved a lot of money. Had issues about a few items also but they were resolved right away that same day They have excellent customer service and in my experience they will do everything to make the customer happy. My shipment mostly comes on time and at times that it's been more than 2 weeks, they are very apologetic and if you choose to cancel your order they'll refund with no problem. I even got store credit as a courtesy for being a loyal customer. Today, I bought 1 item with the store credit and I did not have to pay a cent- it's like FREE. Love it! I'll continue being a loyal customer because this is the best website to get the best deal. I recommend this site to everybody!
We'll, I just ordered a $1200 tv from these people. This is our Christmas present to ourselves so I'm going to keep my fingers crossed that I am not posting a disgruntled message here in the near future. I will keep everyone updated on the status of the order. This is only my second purchase from them. The first item was a flashlight that came without ever getting an email with tracking info. Wish me luck peeps...
I have placed 5 different orders from Nomorerack and have been happy with everything! Their 6-Piece Set: Ultra Soft Egyptian Comfort 1600 Series Bed Sheets are a dream! Feel like you're sleeping on a cloud, and they wash wonderfully, too! Bought a comforter and a faux fur bedspread/throw and love them, too! Shipped fast, too. Just don't understand other people's complaints, as I have none! Want more sheets for my guest room beds, too!
I guess I should count my lucky stars... I ordered a silver ring and It did arrive about two weeks from ordering date but it was exactly what I had ordered. However, having read all these other reviews I most likely won't take the chance to order any more items.
With my 11 year old grandson standing over my shoulder I ordered a $56 (with free shipping) tablet from NoMoreRack (a Google Trusted site). Once ordered a $2 shipping fee was added but I clicked submit anyhow. NoMoreRack emailed a confirmation which I replied (on principle) that my "free shipping" cost $2. I got a same day reply which stated there would be a refund asap. My grandson then showed me the reviews on SiteJabber. He and his mother poked fun at me for "wasting" $58. Four days later I not only had a beautifully working tablet, my $2 refund and two humbled family members. I highly recommend this site!
I have purchased several things from no more rack with no issues. I do admit that their shipping is a bit slow but they tell you when ordering how long shipping could take. I have ordered a tablet that worked fine, so awesome jewelry and a blue tooth for my cellphone. I checked the price of the blue tooth as compared to other websites and it really was 70%off. I will continue to use this website.
I purchased 2 Android tablets in October. (They were Christmas gifts) I did not see in time that if there were any returns, it had to be in 14 days. When you buy a Christmas gift, it should be at least 30 after Christmas for returns. Also, there was no packing slip so even if I wanted to return it, I got no help with the packing slip matter. As neither party like the tablet, I'm stuck with them both. Hopefully, I can sell them on our facebook in house garage sale.
Bought boxer shorts from them. 3 weeks later they showed up. Opened the package and the threads were literally sticking out everywhere, almost to the point of falling apart. I have never seen quality this bad. The best part? It was marked as "final sale" which means no matter what they will not accept a return. I threw them in the trash within 10 minutes of receiving them. Learned my lesson from this p. O. s. Company. STAY AWAY FROM THESE IDIOTS!
DO NOT order from this site, you will regret it. Must be some 12 yr old trying to operate a business out of his bedroom. You get billed immediately upon ordering, but don't expect delivery for at least 30 days. Same goes for returns/refunds. Been waiting nearly 4 weeks now. Credit card company is handling it now.
Merchandise is inferior quality. Customer service a joke. One excuse after another. Stick with reputable websites with a proven track record of great customer service and decent merchandise.
Placed an order. Got one out of the 2 items. Item was broken second item shows a tracking number but it comes up bogus! Website claims customer service inquiries answered within 24 hours. I sent them an email 4 days ago and STILL no response! Never again
Hi Sandra A.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com. We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Silly me! Thought this would be like the other sites I have ordered from----not so! Guess it is time to call in the troops----what do they mean?---just leave your phone number and someone will return your call FOR $28.00?! Ignore this company---they are nothing but bad news.
Hi Elizabeth B.,
We are so sorry for any inconvenience we may have caused you. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
Please let us know how we can be of service to you. Could you please e-mail us your order number & details at: experience@nomorerack.com. We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
I purchased a sheet set which was advertised by Nomorerack as including sheets deep enough for today's extra deep mattresses. Not even close! Their advertising of this "deal" is false. So many restrictions on return policy that I apparently have to eat these ridiculous old-fashioned sheets. Never again! Trying to figure out how to stop getting emails from this outfit.
Hi Alan B.,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
Just rec'd the sheets that were 'supposedly' valued at $199 for only $29. Unfortunately, I did not do my homework as I normally would of by checking out reviews from past customers. While I did receive my order extremely fast, can't help but wonder if it is because I used Paypal which is a bit easier to get your money back if not satisfied. Let me just say 'sounds to good to be true, yes it is'! The sheets are from China and smell like petroleum, there is no packing slip so I doubt I'll be able to return them, they are paper thin with crappy stitching that looks like I made them myself. Don't waste your money! I could have gone to Big Lots or Tuesday Morning and got something with some value or just waited for a really good sale at Kohl's or Carson's. They don't even deserve 1 star...
STAY AWAY. Spent over $100 on items for vacation. I am a size 14 women's. I ordered large and even a few xl such as beach cover ups as I prefer them loose. The lg measured 10 inches across. It did not even fit my daughter size 10. I ended up returning everything. Of course they make you ship it all back separately so they can deduct more shipping charges. They said they would issue me credit. I paid in full with my credit card and want money refunded. In dispute with them now. Thank god I did the google protection. They are now involved. I do not recommend this site to anyone. The material in clothes was flimsy at best and would not hold up tbru more than one or two washes. What's that. Old saying? YOU GET WHAT YOU PAY FOR... 3 sizes less.
I thought I would try the site out by ordering little things that didn't cost much - headphones, ipad charger kit, etc. Nothing more than $15. Every order took weeks to arrive. The merchandise I ordered looked OK upon initial inspection but either fell apart within a few weeks (headphones) or never worked in the first place (ipad charger.) I also ordered a cute pair of blue "topaz" earrings for my daughter to give to a friend for her birthday. The cost was $8, the earrings looked cute, the last time I saw the kid she still had earlobes. I guess that's one for the win column. If what you are looking for is low prices on discontinued merchandise, there are a number of reputable sites from which to choose - nomorerack just isn't one of them.
I ordered supposed UGGboots. What showed up was Knock-off crap... total waste of my money. BIG run around to try and get a refund. Plus I pay shipping? NO WAY. But WORST of all. They stole my CC info and were running bogus charges 3 days later... Lesson learned if it looks to good to be true it is!
Hi,
We apologize for the negative experience you had with our site. Rest assured we are working around the clock to deliver you unbelievable deals and make sure your nomorerack experience is always amazing.
We are sorry to hear that the item you have received was not as expected. We assure you that we are more than willing to settle this matter for you, the soonest possible time. If you can please email the details of your account to experience@nomorerack.com, we would be more than happy to help resolve this to the best of our abilities.
Please know that we would do anything we can to help you out and we want to thank you for your continued support.
Best Regards,
NoMoreRack.com - Customer Care
I have so many complaints about this site (yes, I was stupid enough to get sucked into the hype) but the worst part is the premise of their marketing strategy: They get people to the site to buy what is mostly cheap merchandise by enticing them with "Insanity Deals" that rarely happen and are next to impossible to win. Also, Customer Service is basically form letters, shipping is horribly slow, tracking numbers don't work for days (or at all), orders are cancelled with no explanation, items that say "sold out" come back up later in the day. I could go on and on.
Answer: There return policy is to lie to you
Answer: I think everyone in this position should start filing reports with the authorities! No reputable business treats customers like this. Get the word out on this scam company. It's the ones who give up and walk away that keeps choxi/nomorerack alive
Answer: I believe it depends on what you order, and from which "partner" company is offering it. Folks, Choxi is not shipping this stuff out. They are however, the ones raking in the cash. The reason you get so many packages is because it is being shipped from those companies. Choxi is the middleman. IF you got your orders correct, Good for you, I for one am happy that you didn't have the nightmare of dealing with what a vast many of people have. But, No, there are no exaggerations... I can only speak for myself, and, use facts supported by documentation. The comments I read seemed eerily similar to my own. The ONLY reason I got refunded was due to the involvement of the BBB of NY. I was getting ignored and a run around before that. Choxi is NOT holding the companies that are sending shoddy merchandise or not sending merchandise at all accountable. It seems that they don't care, after they get paid you are on your own. Does this mean they can't change those faults. NO, it doesn't. It does mean that they need to vet their partners a little more stringently, and to hold them accountable, before subjecting consumers en masse. What I wrote in my first post is the complete truth.
Answer: Consider yourself lucky they do not ship to Canada. Horrible company to buy anything from! Would definitely NOT recommend buying from them - even torn newspaper for a 2-year old to have fun throwing them away. They will find a way to mess up that too.
Answer: I never had any issue with items that I bought.
Answer: There is NO return policy. One item I bought from them was not at all what was pictured and di not fit. I returned it to them with the label they sent me, only to have it returned back to my home saying it was not a valid address. What the...? It is their label! And I was only credited $ 6.00 of the $17.00 purchase price. They said they only accept items for return if they are defective. Another item was defective, so I i quired how to get an exchange for a workable item. They would not even exchange it, nor refund my money, nor could I send it back. They are liars and just want your money for the crappy products they sell. DO NOT BUY FROM THIS COMPANY.
NoMoreRack has a rating of 1.9 stars from 2,048 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NoMoreRack most frequently mention customer service, credit card and tracking number. NoMoreRack ranks 727th among Discount Shopping sites.
Hi Shaun F.,
At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
Please let us know how we can be of service to you and email us your details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.