New York DressReviews 154
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All kinds of designer's dresses - Prom Dresses, Evening Dresses, Homecoming, Wedding and Cocktail. Looking for dress - find the best dress store.
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New York Dress Reviews Summary
New York Dress has a rating of 4.1 stars from 154 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with New York Dress most frequently mention and prom dresses. New York Dress ranks 13th among Prom Dresses sites.
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I was trying to find a particular dress to wear at my step-daughter's wedding...and even called the designer Mon Cheri trying to find the dress... I was told it would be available in August! I needed it in less than a week. So I looked online to see who sold Mon Cheri. Designer said I was looking for a needle in a haystack.
I contacted Danny at New York Dress and he was AMAZING! He went out of his way to help me and called around and found my dress! The EXACT dress that I wanted. And I got it in TWO days! It was a size too large but I've had it altered and it is just perfect. I cannot thank Danny enough! 5 stars all the way! Or in this case 10 stars! Just a wonderful experience during a stressful time.
THANK YOU THANK YOU!
I went to their website and I saw this beautiful couture dress and I ordered it and it came after 3 days to my house. The quality was good and I am very impressed with the cut as well.
My mom and I had an amazing experience at New York dress. They have a big variety with beautiful dresses and amazing help from James. Thank you so much.
Absolutely amazing customer service the employees were the best I could ask for! Love you guys! Thank you so so much.
Thank you so much for the quick delivery and beautiful dress! I took the measurements according to the site for this dress and it fits like a glove. Well except for 10 inches which was expected since im only 5ft. Thank you. For the stress of buying a mother of the groom dress so much less stressful! Bless your company!
We visited New York Dress over the weekend looking for a sweet sixteen dress for my daughter. We were greeted by our own personal stylist James. James was fantastic! He listened to my daughter wants / needs and he came up with a beautiful selection of dresses for my daughter to try on.
He was very professional, advised me in diverse ways, but respected my opinions at the same time. He gave us the time we needed to browse all the stunning gowns. We narrowed down the choices and ordered the perfect dress for my daughter. Thank you James for going the extra mile. It was a wonderful experience from beginning to end! James is an amazing and a wonderful person. Looking forward to seeing him again.
Today we visited New York Dresses for the first time and were so impressed!
Made an appointment online which was very easy. We arrived to a beautiful showroom and our own personal stylist James. He gave us the time we needed to browse all the stunning gowns. They are arranged by color and very beautifully displayed James new his stuff and his inventory and did everything possible to match me with the perfect dress for my sons wedding.
We narrowed down the choices and I look forward to ordering the perfect dress soon. Thank you James for go the extra mile today. I will be letting all my friends know about my new favorite dress shop!
DO NOT buy from New York Dresses. Gown are not as pictured. Tag on dress read Jovani but quality of gown definitely was not Jovani.
I got the Cinderella divine CD406 and it was the best decision ever. If you're thinking about buying please do! I was skeptical about it at first but I got a size 6 and it fit perfect, a little bug on the chest part but I'm small in that area. Here are some pictures!
I had a terrible experience with NY Dress. I ordered a wedding dress from them to try on but it didn't fit and they're now telling me that they don't allow returns. I wouldn't order anything from them given their terrible customer service.
This company is not accepting any returns - I have been searching for gowns for an upcoming formal wedding for my girls and have been so warry of non big store sites and now I know why I now have $1800 of gowns that can't get returned! Absolutely ridiculous that almost a year into Covid and they are still blaming no returns on that.
Hi Naomi,
We apologize you did not have a pleasant experience shopping with us. We do our best to make sure every customer knows of our return policy before completing the purchase. If you have any further questions, please feel free to reach out to us anytime!
Best,
The NYD Team
We had Cherrelle as our salesperson and she was THE BEST. She absolutely knew what she was doing and was so sweet, she pulled dresses that she thought would look good on me and they all did! The dresses themselves are stunning and although I didn't pick one, Cherrelle helped me narrow it down to the final two, and at least one was her original pick
I purchased 2 dress for a sweet sixteen party since January 17th and has not received it as yet. I contact this company several times and they are taking no responsibility for the package. This is unacceptable. I am going to post my experience on every social media for the stress they caused.
After 12 days of ordering my dress, I sent an email to check what happened and turns out they don't have the size!
Called costumer service and they helped with nothing and gave me a refund!
Worst customer care I have ever experienced!
Between international shipping, 15% restocking fee and paying for the return back, this was really not worth it.
I bought this dress from this designer that I know 100% they are good quality dresses but I received my dress with the cheapest quality that the zipper came off as soon as I touched it as you see the dress is velvet But surprise my dress was a cheap material I contact everyone to help but they refused even they advertise for something and they will send you something else so disappointing do not recommend this website at all it is a scam
Hi Nahreen,
Thank you for your review. We are sincerely sorry you are not satisfied with the service you received from us. We do our best to ensure our customers are well informed on the products they purchase from us as well as on our return policy. All of our dresses are 100% authentic and shipped directly from the designer. We would love to help you mend this issue.
Please call 212-594-3600 for further assistance from our customer service and we will do our best to assist you.
Best Regards,
The NYD Team
I had ordered this dress about 15days a go or more, I paid extra money to have it delivered earlier which it didn't happened, not only the delay problem but the dress was bad quality and deciving picture too. Im not saying that because I want to return it either.
Regard s
Disatisfied customer.
Hello Wesam,
We apologize you were not satisfied with your purchase. Customer satisfaction is very important to us. We assure you, every dress we sell is 100% authentic and directly from the designer. We make sure we are clear about our return policy before a customer checks out on our website. If you have any further questions about this purchase or about products and ordering in general, please give us a call at 212-594-3600 or email us at info@newyorkdress.com.
Best Regards,
The NYD Team
I'm so upset and disappointed at the service or lack there of NYD. I ordered a Portia and Scarlet Danielle dress for my daughter's 21st and it was to arrive within 2 weeks and after waiting for nearly 4 weeks with not even any correspondence from them for the reason even after I sent two emails. As I lived in Australia, I had to stay up at 12 pm to try to call them and after being disconnected twice. I was told by a sales lady Nicole that my dress is damaged and can't be delivered. To say that I'm disappointed is an understatement, now I have no dress for my daughter's big celebration.
Hello Mai,
Thank you for your review. We are terribly sorry for this inconvenience. Our inventory is based on what the designer provides us and we are unable to control if they are late on shipping the dress to us, for us to ship it to you. Upon inspection, once we received the dress, we found it was damaged. We apologize sincerely for this. If you would like to be advised further, please send us an email at info@newyorkdress.com. A customer service agent would be happy to assist you.
Best Regards,
The NewYorkDress Team
Ordered next-day shipping. Was made aware after I did not receive a confirmation # that 1 day shipping did not include 7-8 day PROCESSING TIME! FALSE ADVERTISING made me believe dress would arrive on time. After I paid an additional $20 for next day air, I was told me size had been SOLD OUT. I had to settle for a DIFFERENT SIZE. I couldn't be more upset,... was not even given a tracking number after I paid from next day air shipping. Had to beg for someone to find me a tracking number. I can't believe people can act so unprofessionally. Don't even know where my dress is/if it will arrive on time.
Hi there,
We sincerely apologize for this inconvenience. Due to the volume of orders we received during this sale, inventory was limited, therefore items became sold out much quicker than normal. We would love to look into your order and assist you the best we can. Please email info@newyorkdress.com with your order number and we will do our best to mend this issue.
Best Regards,
The NewYorkDress Customer Service Team
I wish I did see all these reviews before my purchase. As Amy A. I ordered dresses on 4th of July and was promised to receive them during 2 weeks. But I have never received any of them. Called to company today and got the same answer from Vidya that the dresses were lost in transit and I will never receive them. The worst customer service ever. The worst company ever!
Hi there,
We sincerely apologize for this inconvenience. Due to the volume of orders we received during this sale, inventory was limited, therefore items became sold out much quicker than normal. Please email info@newyorkdress.com with your order number and we will do our best to mend this issue.
Best Regards,
The NewYorkDress Customer Service Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Meghan,
We are so sorry you did not have a pleasant experience shopping with us. We truly do our best to ensure that every customer knows of our return policy before placing their order. During checkout, you must check a box that says you agree to our policy otherwise, the system does not let you proceed. If you have any further questions, please feel free to contact us at any time.
Best Regards,
The NYD Team