So last night my daughter sees a dress she likes on this site and she begs me to buy it as on some kind of sale. I purchase and like all 16 year olds changes her mind 20 mins later so we go about cancelling the order in accordance to terms and conditions. So they took my $300 and now won't return the money. I filled out and submitted all paperwork within 30 minutes. They claim to give you 12 hours! Was lied to on the live chat, there is NO active phone number, they promised my money, that should be returned instantly electronically, would be returned in 5 days! I just received an email saying that they will not return for 15-20 days and to email back then if I don't receive my refund by then! Whatever you do do not not not use this website. They need to be shut down immediately, I am in the process of receiving some Chinese Consular advise and will be reporting them to all news and websites, If i can to save other parents this horrible experience. Do not order a thing people, they are liars, sell fake dress off real designers photos they are a truly evil company to prey on such young impressionable young girls. Disgusting!
Ok update I received my refund, thank you Dream prom, but it was a horrible experience all up, with all the emailing. The fact you can not contact anybody on the phone is awlful and feels dodgy, I was told 15- 20 days and it ended up being 6 days, I was not confident at all. They asked me to remove this post but I feel they should maybe listen to potential customers and improve their business practice! I am honestly so relived they came through in the end. I hope this business lifts their practices for the sake of their business. Read reviews first!
Hi Nikki!
We are so happy you were pleased with your order! We do our best to make sure every customer is satisfied. If you have any questions for us, please give us a call or chat with us on our website.
All the best,
NewYorkDress