This is the kind of customer service that would make me return for MyUS.com's services. (in 184 reviews)
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I had a few annoying problems initially, no fault of customer support. I have dealt with a few people in customer support including Angel, Daniela and Kathleen. They have all been great and a real credit to your company. I hope you will organise immediate pay rises and promotions for them!
Ever since I became a member I have found that the services I have requested for have been taken carefully and responded promptly to my satisfaction. All the staff I have communicated with are very helpful.
Excellent Service and would wish you every success in your business.
I purchased products from BH photo video recently. I forgot to mention my suit number of myus. I thought it will be rejected and will be sent back. The customer service of myus was so helpful, they accepted the packages and requested me what to do. Thanks Alison.
Their hidden charges continue to build up. This is second bad experience I've had and eventually with all the hidden costs they end up costing you almost twice as much as regular shipping from Amazon.
They also asked for USD 85 documentation fee to ship a badger shaving brush that cost USD 30 when badger is not even listed on the CITES appendices. Now getting the seller to ship it for no additional documentation or charges!
Not worth it for personal shoppers. Please use the sellers shipping instead of using MyUS - their estimated shipping rate is never the actual rate you will end up paying and will only realise this when your credit card is charged.
just to be clear this isnt the first time i use MyUs live chat .. i do every time i have problem with a package or request any additional information. Every time the representatives are always helpful and pleasant and they do their best to work things out on the spot and thats what just creats the difference and makes you so happy cause they really make things happen. Thank you all for the great help and support . Today"s reperesntative is Julie she was great
Thanks Amazon for choosing people with a high efficiency to help us .
Good Luck <3
i had mistakenly shipped an item to myus which cannot be shipped to my place... i am new to myus i was waiting waiting for it to be approved and shipped but could not then i found this live chat and with an agent i got to know it cannot be shipped and i wanted to return it...then i met with the extraordinary agent TERESA she helped me through she was just like an automatic answering machine. and so nicely fixed the problem i had... i tried a lot to make her angry to test my 1st experience with myus but i failed she is just an honest loyal agent and MYUS is doing a superb job to help us ..where most of the websites shipping is not available to us..
THANKS MYUS AND EXTREME THANKS TO TERESA I HIGHLY RECOMEND YOU TO ALL
One of my suppliers sent a shipment to MyUS with the wrong details and very little information. This was a high value consignment which seemed very hard to track down and left me very worried.
Devin from MyUS customer service promised to do the best she can in tracking it down and would try and sort it out the same day which she did!
Devin's friendliness and efficiency really impressed me!
i am a big importer who work with multiple companies like myus.com in start they were very good and nice but now they are creating alot of problems with me. alot of issues i am facing with them and plainning to leave it as soon as possible. because they are not helpful to me at all my shipment is stuck in bangkok but they are not helping me at all. no bother there to help the client. very much dis-appointed from the employees now. if any of myus.com responsible person can help me so contact me directly on email : firstname.lastname@example.org
I want an order canceled by the personal shopping dept. but they did not effect what i want even after 4 times i had chat with some agents until i got connected to Teressa. She only said; 'one moment pls' and i said 'ok' then she said 'thank you'.
After some few seconds, she told me the order is now canceled.
She was friendly, polite and calm. I like the way she handle my complaint
- customer service has taken a serious fall: very slow responses (takes a few days now to get an answer), unwilling to listening to customer problems
- they not have value for the time The most important thing
- Register of Packages take more then 48 !!! they are so slow
I will pay 50$ more to Company can care of customer and they Service faster and better then this
tip for this Company : if you have to much customers make sore to hire more employees to take care of them :)
this will be my last deal and i will move to another company
Tip for consumers: If you are committed to a time you will hate this company they not have value for the time at all
and they not care about they customers
I had a rc plane shipped to Australia from myus. It arived in appalling condition despite requests to have additional packaging added for protection (which was not done).
I paid for insurance and made a claim. It has now been 10 weeks and no response despite multiple emails.
A absolute joke.
I didn't wait long time in chat, directly found Devin Whom who started chat with asking me what i need, since i asked her how can i find the shipping rate, she just tool a moment to answer me, here answer was so helpful !!!
Thanks a lot Devin Whom and i hope if i need any info. will find you who chatting with me!!
The agent understood my concern right away and had a solution for it. She made me feel like she was treating it with urgency as well. And I had confidence in her capabilites and solution since she was quite ready with an answer as soon as I described my problem.
I had a problem in filling the value of my purchase because i had some free samples with the purchase.I chatted with Brie and asked me to send the invoice.Within minuites she arranged it and i completed the package request for sending.
I appreciated the precisness and promptness not to forget th friendly attitude of Brie.
52 Questions & Answers
But we must reconsider the size of the packaging and shipping cartons
Thank you for shipping with us!