This is the kind of customer service that would make me return for MyUS.com's services. (in 94 reviews)
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I was very pleased with MyUs customer service. Initially I issued a request to return a package that I have I received from amazon and as part of the request I was suppose to enter a link to the return label of the package. I did provide the link but the request was canceled the next day and I received an email telling my the the link for the return label couldn't be open. I replayed to the email with an attachment of the return label and I then contacted customer service to check everything is OK. I was attended by a girl named "Jessica". After I presented my case to her, Jessica was very quick in picking up my case and very prompt in resolving the problem. She promised me to take care of this in urgent base giving the situation I have been faced with. This has given me a confident that all of my packages are in good hand and that is why I am recommending MyUS for those who are looking for a good package consolidation service.
Jessica's analogy was spot on. It was a perfect example to explain and make me understand the perceived problem a lot better.
2014: 2lbs costed me $20 to ship from myUS to Canada.
2015: 1lbs costed me $60 plus $20 from the DHL device selected by MyUS. Total shipping cost of $80 USD for $50 product. Will not be using this service again. Do not recommend for Canadians. If you have relatives or friends in the states, have the item ship to them first and get them to ship via USPS for a way better price.
Tip for consumers: Keith, the MyUs Rep, has a generic way of responding to negative posts. Using the same response, he insists that he has "reached out" to members who have experienced issues. That is in fact a lie as I have never received any correspondence or help from any MyUs Reps. Buyers beware. This site is not for Canadians.Ask CC about MyUS
For more than 15 years now, I just can't imagine how my life would have been without shopping USA through our beloved MyUS.com.
My family and I lived years in the US, for both studying and work assignments in the 70s, 80s and 90s of the last century. Thus, we were almost molded into the American life style in every aspect. When it was time to leave USA and head back home to our native Saudi Arabia, my family felt as if our life was doomed to stop.
Thanks to our membership with MyUS.com. Ever since we joined their mail forwarding service, we feel right in USA.
Thanks a million MyUS.com, for a job well done. We purchase all our needs, from books, magazines, clothing, gifts and all our house needs from USA, and MyUS.com.delivers them to our door step - fast, easy, reliable and secure - at a very reasonable cost.
Well done job MyUS.com ... Keep it up. I would, with pride and meaningful reason, recommend your service to everyone dear to me.
We bought a rug from a US company that didn't ship outside of N America. MyUS met our requirements and with help from online chat we signed up and received our package eight days after ordering, two days after it was received by MyUS. Impressed!
I wanted to buy some cloths from the US, but the site i was shopping from did not deliver to Norway. I registered to MYUS for 10$ to get address in US.
The site shipped for free from CA to FL where MYUS i located. I had to pay 60$ to MYUS/DHL for international shipping. If i shop on amazon its usualy cost 70-80 for shipping to Norway. It took 3 days from the package arriving at MYUS, until i had it on my door. This is fast! If i shop from OSLO norway it will take 5 days to arrive.
I will use MY US again, but next time i will buy bulk to save on international shipping.
Tip for consumers: Buy bulk, check pricing before you order. Estimate pricing was spot on.Ask Andre about MyUS
I searched a lot " how to ship from USA to Iraq " MyUs was one of the results, after several months from being a member with, I'm very satisfied, they're very well organized company, very helpful when I needed them, their rates about shipping is good kind of, they deserve the 5 star thank you for your service MyUs :)
Special thanks for Kevin from MyUs team who is helping me on my problems.
Jessica elaborate the TruePrice schedule clearly.
Jessica: So for example, we consolidate your shipment into 3 pieces and only 2 are under 108"
Jessica: You will be charged based on the actual weight alone for the 2 pieces
Jessica: And the actual+dimensional weight for the 3rd piece
Jessica: Our shipping rates are based on the four factors below:
1.) Your membership type.
2.) The destination country that you’re shipping to.
3.) The weight of your shipment.
4.) The dimensions of your shipment.
We have a helpful shipping rate calculator on our website to help you obtain an estimate of your shipping cost prior to shipping. You may click on this link to lead you there: http://www.myus.com/en/international-shipping-rates/.
I am showing that you have an address that offers our TruePrice promotion to that country. This promotion allows you to know the exact price that you will pay to ship your items based on the actual weight alone as long as the dimensions are under 108” linear (L+W+H).
To take advantage of this promotion, you will need to set your shipping schedule with your account to HOLD under MY ACCOUNT > SHIPPING PREFERENCES.
I am using MyUS.com extensively for about 5 to 6 years now. So far I never had a single bad experience. Service is excellent and very prompt. I have also utilized their Personal Shopper feature as well a few times and never had a problem with that as well.
Very fast shipping and great customer service, to Australia. However, I'm giving it 4 Stars, due to cost. I find it a little dear. It makes my purchased item costing higher, unless there is a sale or discount from the sellers. But, it's worth because of fast shipping.
the services are good but i won't say the shipping cost is the best or the worst it's okay but i hope they will improve it in the near future .
i lost my package once and i talked to one of the their agents Kristen and she give me a refund so fast without any problem .
I was having trouble with verifying my credit card on file. I clicked the live chat and Jessica was able to help me out. Her responses were prompt and informative. She was more than willing to help me out and was very patient with me while I phoned my bank and sorted my issue out. Very good experience as a first timer to myus.com services.
Thanks Jessica and keep up the good work!
Each and every time I have contacted MYUS customer services the response times have been very prompt and professional. The agents have always demonstrated that my requests or feedback has been treated on a personal level. This is one of the reasons why I have been a member for the past 6+ years
Pricing is outrageous and the site not easy to use - it is not properly intuitive.
In my case I had an item, a small meat thermometer, which was going to cost me, depending on the shipping method, at least double the cost of the purchase cost of the item...$60! to post by the cheapest method. This may seem reasonable - however I buy from the US all the time and for example iherb or books can be transported to my home for minimal cost. A large box of product from iherb perhaps $8.
I decided to return to sender and paid $15.99 when delivery to MY US cost $4.99.
Customer Care's response to my plea for a sensible resolution was generic. I will never use this service again.
it was not clear that this promotion i received did not apply to MYUS shipping orders, i placed and order to find i did not receive my shipping discount of which i made a complaint about being mislead on the conditions of the promotion, i received my discount as a good will honer by Angel for the over sight by MYUS to my shipping order bill.
Luv, this company !! great service & follow up. very easy sit to use. best of all the fastest postal company out there. I'm not easily impressed but My-US really do their job to higher than normal standards i.e.: I like to amalgamate several packages to minimise international post costs to Australia, My-US do the best job of smallest package for the items with all labels & documents included just a better service, they think about what they do. I can not speak highly enough of this company plus it was a new record to NSW - Australia 4 days
Tip for consumers: I like to amalgamate several packages to save international costs. My-US does a much better job than others I have used over many years, and if you need any assistance just ask ? very helpful custy service.Ask Jack about MyUS
For longtime I have been struggling to buy certain goods from the US, as many site do not deliver outside and many do not accept foreign credit cards. With my discovery of MyUS service this has become a totally forgotten trouble. Today given this service I often shop in the US and get delivered fast to my door step, hence virtually looking anywhere I want in the US market. The concierge service is another extra that I loved with this company and I have used a few times. Great service. Please keep on improving like the TruePrice which I am excited to test.
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