However, it was always difficult to deal with customer service, and I see that you have hired great people now! (in 187 reviews)
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Recently I ordered some packages from Amazon to MyUS but I forgot to put my suite number in the shipping address. Hence, the packages were not updated into my inbox when they got delivered. So I contacted the customer services of MyUS and they told me that they found the packages, 1 was in another person's inbox, and because of that they needed the Amazon invoices of the packages.
These e-mails were exchanged in just minutes, their response was so fast. I sent them the invoices and in a minute they replied saying that the packages were transferred into my inbox and were released from hold.
I commend the customer service members of MyUS include; Alison, Judy, Angel, etc. I highly recommend MyUS for 3rd party package forwarding.
just spoken via live chat again this time to devin yet again a very gracius helpful and polite employee .I told him I have had a large stroke and he was very patient and helpful as is everyone I have spoken to including Jessica alan and a girl I spoke to yesterday whos name evades me sorry. thank you chris uk.
Toto, we're not in America anymore ... perhaps they could have more language support?
Also, I dont like how they charge my card after shipping and store my card details.
Not coming back. Totally sticking with blinx. At least they don't store my credit card, and they respond quickly
We regularly receive packages from US vendors who do not accept either foreign credit cards or foreign billing addresses in the USA. Thats were Alison who works at MyUS.com makes it easy. Service is fast and accurate...Thats the way i like it.
My experience with Myus halways been second to none. I especially am grateful for Alison's professionalism and speedy responses.
Both Carl and Alison responded , quickly and with great follow up. Packages were located and sent to the correct suite. I was emaed to say they'd been found and got some good advice for future purchases. Outstanding service and thank u once again guys. Will shop again via myUS.com.
I had a few annoying problems initially, no fault of customer support. I have dealt with a few people in customer support including Angel, Daniela and Kathleen. They have all been great and a real credit to your company. I hope you will organise immediate pay rises and promotions for them!
Ever since I became a member I have found that the services I have requested for have been taken carefully and responded promptly to my satisfaction. All the staff I have communicated with are very helpful.
Excellent Service and would wish you every success in your business.
I purchased products from BH photo video recently. I forgot to mention my suit number of myus. I thought it will be rejected and will be sent back. The customer service of myus was so helpful, they accepted the packages and requested me what to do. Thanks Alison.
Their hidden charges continue to build up. This is second bad experience I've had and eventually with all the hidden costs they end up costing you almost twice as much as regular shipping from Amazon.
They also asked for USD 85 documentation fee to ship a badger shaving brush that cost USD 30 when badger is not even listed on the CITES appendices. Now getting the seller to ship it for no additional documentation or charges!
Not worth it for personal shoppers. Please use the sellers shipping instead of using MyUS - their estimated shipping rate is never the actual rate you will end up paying and will only realise this when your credit card is charged.
just to be clear this isnt the first time i use MyUs live chat .. i do every time i have problem with a package or request any additional information. Every time the representatives are always helpful and pleasant and they do their best to work things out on the spot and thats what just creats the difference and makes you so happy cause they really make things happen. Thank you all for the great help and support . Today"s reperesntative is Julie she was great
Thanks Amazon for choosing people with a high efficiency to help us .
Good Luck <3
i had mistakenly shipped an item to myus which cannot be shipped to my place... i am new to myus i was waiting waiting for it to be approved and shipped but could not then i found this live chat and with an agent i got to know it cannot be shipped and i wanted to return it...then i met with the extraordinary agent TERESA she helped me through she was just like an automatic answering machine. and so nicely fixed the problem i had... i tried a lot to make her angry to test my 1st experience with myus but i failed she is just an honest loyal agent and MYUS is doing a superb job to help us ..where most of the websites shipping is not available to us..
THANKS MYUS AND EXTREME THANKS TO TERESA I HIGHLY RECOMEND YOU TO ALL
One of my suppliers sent a shipment to MyUS with the wrong details and very little information. This was a high value consignment which seemed very hard to track down and left me very worried.
Devin from MyUS customer service promised to do the best she can in tracking it down and would try and sort it out the same day which she did!
Devin's friendliness and efficiency really impressed me!
i am a big importer who work with multiple companies like myus.com in start they were very good and nice but now they are creating alot of problems with me. alot of issues i am facing with them and plainning to leave it as soon as possible. because they are not helpful to me at all my shipment is stuck in bangkok but they are not helping me at all. no bother there to help the client. very much dis-appointed from the employees now. if any of myus.com responsible person can help me so contact me directly on email : firstname.lastname@example.org