MyUS

They are the worse I don't recommend them at all, they lose my packages and don't reply to their customers and make it impossible for you to find your lost packages they ask you for million things so you get bored easily and don't ask for what it's yours!

THE WORST EXPERIENCE EVER to sum up they are not correct, they are unethical, they are very inefficient and they barely reply to their customers- I wish I can post proof of communication, here are some of what happened with me:
1- I buy sports cards from box breaks so when you pay $10 for a team you might received a $1000 card so they assume their own values of the cards and when you challenge their value and submit an invoice for the team you bought they started asking you for an invoice stating each card separately - total BS
2- I have discovered (late after processing with them around 300 shipment) that more than 50% of the packages weights they were claiming are over stated and sometimes 10 times more than the real weight. When you challenge them they ask you to pay an extra fee (for a mistake they have done) and if i turned our to be right they will refund the fees
3- Now i have with them sports cards for an approximate value of $200 that they are claiming late storage fees for 75$. Knowing they were the ones who kept delaying the communications and asking for documents and proofs of payments etc... until I have exceeded the 2 months free storage. At the end i got disgusted and asked them to keep the cards for their kids to enjoy them
In case you need proof, everything is available

HORRIBLE experience with this company. Their online portal has not worked for over a month, preventing me from returning my products. Despite reaching out to them multiple times during this period to resolve the issue, I received absolutely no response.

To make matters worse, they have charged me $8,000 in storage fees while refusing to help me access my items or provide an alternative return method. Every day, they continue to pile on more storage fees, and I still have no way of getting my products back.

Their lack of customer service and refusal to resolve this issue is completely unacceptable. I strongly advise against using this company.

I used the shopping assistant service and MyUS ordered the item for me. After about 3 weeks, I got notified by FedEx that I had to pay £60 of custom duty. A couple of hours later, I was notified the parcel was delivered, but unfortunately to the wrong address (same road name but different city). I got in touch with MyUS by LiveChat, where I was told there is nothing they can do! After insisting, the agent said he would escalate my case and I would hear back from them within 2 days. I haven't heard back, but the parcel arrived miraculously after a few days. And surprise surprise... the item was the wrong colour! I got in touch again with customer service, this time via email, and had to start dealing with the worst customer service ever. The proposed resolutions were vague and unclear: they would send me the new pair but I would have to pay the (unspecified) fees. Or they would refund me but they wouldn't confirm whether the refund would include the import duties. Despite asking for clarifications several times, they take several days to reply and no clear answer has yet been provided, making it impossible to decide what to do/accept their offer. Now more than 5 weeks have passed since I paid. They deserve zero stars. I will never recommend their services, no matter the conclusion to my horrific first experience.

It's a cool mediator for shopping, especially if you need to ship clothes you buy.
Actually not only clothes, you can buy whatever you wish and these guys will help you to deliver everything in time and without any troubles.

I used them once and have positive impression about our cooperation. I meticulously studied their offer, how they work and it helped me to buy lots of clothes with favorable price, free of any taxes and whatnot.
I am sure that the future is for such companies!

It's way too expensive of a service (costs more than the item to ship), and near impossible to cancel. I wanted to avoid long distance phone calls, whatsapp calls are unavailable, whatsapp text/chats lead to frustrating interactions with AI ending the chat if you don't respond within 5 mins, I tried to cancel via email, they didn't follow through, and they refuse to refund me for the months I didn't use the service and have been charged due to their inadequacies! Stear clear! I'll be sticking to my American address type businesses that are WAY more cost effective and wonderful to deal with. What a joke these guys are.

It has now been nearly FIVE WEEKS since MyUSA.com took our money to forward 3 letters to us overseas. It is still "processing". The customer service has been appalling, when they respond at all. We did get a shoddy response via FB messenger when all other attempts to contact them failed. They claim they are "waiting for IT", that was 3 weeks ago. Five weeks and still not even in the post yet. Don't fall for this sham company.

I tried this site because I wanted to save on shipping a large number of parcels from the UK to the US. First of all, the tracking numbers for my packages would show delivered, and it would take a week or two for the package to show up in my suite as they processed it. I didn't pay extra to have them photograph everything as it came in, but maybe I should have because there was no real way to tell which package was which from the vague descriptions they had online. When I finally requested that my items be shipped to be, it took almost 3 weeks for them to send it, and when it arrived, the box had a single piece of tape on the top which had popped open and 3/4 of my packages were not inside. I'm furious.

Very high shipment fees is the good part of the service. The worst part is their customer service which is completely useless with zero willingness to listen or to assist. Worst service experience I have ever faced.

I decided to trial this company. They did the following: received my package. Failed to communicate while package was "processing". Then they reported that they "lost" my package. AND when I politely complained, they politely decided to "credit my account" for the value of the lost parcel.

I refused to accept credit and demanded a refund, which they granted, thus one star. BUT even though I had in effect canceled all future ties with this company, they proceeded to bill my credit card -- monthly membership fees. It's been two or three months now, and I just noticed they were doing this.

I honestly suspect they liked the contents of my package, heirloom garden seeds, and are now selling them (under other names of course) on Ebay or another outlet. I can't get this thought out of my mind. And I am completely convinced they are at the very least grossly incompetent, or much worse, actually committing blatant fraud.

They had no right to bill me for membership, and I did report them to the BBB as a scam. I tried to upload documents on this website but cannot find how to convert email correspondence and receipt copies into JPG format.

I give up on these guys. There's more competition now, there are much better people to work with. I used them having no other option for a few years, but I'm over their theft. They add weight to parcels over and over again, and inflate the value. 5 and 7 lb packages that should have cost $30-45 often get charged at $70-80. Customer service brushes you off and acts like you're an idiot, then requires you to PAY for an inspection if you say something is wrong. Doesn't matter if you have proof from the original shipper. I'm just exhausted by their lies. Look at one of the newer competitors if you have time to do some research. These guys are not worth the stress.

These little people are focused on pumping money out of you as much as possible. Avoid them and use any other shipping forwarder or prep center. It will cost several times cheaper. I have never met such impudence. Even all newcomers to the market offer lower shipping prices.

Awful service. By register they automatically switched on option that allow you only most expensive shipment method.
Support confirm that there is no info about that on website and it just their agreement with carriers.
No possible to check this info before been money charged, looks like fraud.

After ordering and paying for products from Amazon, not only did my packages go missing, the company promised me a refund within ten days. However, after waiting over two months and communicating with numerous consultants from myus.com, I haven't received any refund or products, so proceed carefully.

Sold high end item 3500. + to a person in japan. He asked they be shipped here to be then to be sent to him. They opened package claimed shipping damaged when I. Fact looks like it was pulled out of box rather than removed from three layer box with corner protectors and bubble wrap by FedEx. They told my buyer they then discarded item not waiting for FedEx to investigate. Both buyer and seller ripped off! Do not sell to anyone using this shipping company. They may just be a fan of your sports hero as well.

Please do NOT use this service unless you want to get ridiculous charges on your account. I initially paid $190 for an order I placed on Walmart for some small home furnishing goods to forward to my address in Toronto, Canada. I was willing and expecting to pay about 250 to ship it (150 was what they estimated). My order ended up getting split into multiple shipments, the first of which I paid 160 to ship to me. Fedex never left a door tag when they attempted delivery and so I missed the shipment and it got returned to sender. Well for that they charged me 360 US. With the costs of the second order, I have now spent over 700 just to forward my original order to me and I have yet to receive any of it. Would stay far away from this company.

This has been a consumer nightmare. First, never trust a company that will not allow you to call them. The MyUS.com phone number provided on its website is just a recording. I initiated a WhatsApp message and they never responded. I ordered from Amazon and shipped via MyUS.com to Belize. After spending $90 to have DHL ship, I am now being told that the reason the order is delayed is because MyUS.com did not include an invoice for customs. It took me 3-days just to find out the cause of delay, now I have to drive 3-hours r/t to the airport. Do not use this service.

This company used to be alright but in the last 6 months have gone down hill. Customer service is useless, you can't call, they don't respond to emails and the live chat is disabled. Still waiting for a reply from 3 months ago. Took 46 days for them to process one item and lost the other. Was refunded for the lost item and told if they ever found it they would return it to the seller. 3 months later they found the item and charged me without my knowledge 4 times the price of the original shipping charge. $183 USD for a 3 pound package that isn't even mine. It should have been returned to the sender like they stated in their email. Tried contacting them by email, phone, live chat and facebook but no response. Everyone stay clear of this company now. Their shipping calculator is a scam as I it calculates by weight and in their terms and condition they state they charge by dimensional weight or actual weight whatever is greater. Not what they say on the home page of their website.

Super slow, took them 2 days to scan the parcel - and then another 2 days to process it.
They incorrectly classified one item, so now waiting 3 days for them to correct this, as customs will not accept the classification they used (which is wrong).

I dread to think how much longer it will take, then they actually have to ship it to me.

All of this while on a premium trial - definitely will not be renewing or using them again.

2024? If I am lucky.