This is the kind of customer service that would make me return for MyUS.com's services. (in 112 reviews)
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I ordered $30 of makeupm from NYX and was told I needed to use MyUs to ship to Canada. I did not know that they charged such outrageous prices for shipping, and had I known, I never would have used them. Shipping for my 0.8 pound package cost $61! This amount was taken from my PayPal account without my consent and without an estimate being sent to me. I regularly order items from the US and China and never has it cost me more than $10, if that. $61 is unacceptable. And unbeknownst to me, I know have to pay $25 in duties. This had made the shipping cost now 3 times more than I paid for the stupid makeup. I will never use them again and I will advise everyone to never, ever use them. SCAM! I expect some generic response from their team now about checking their website for shipping costs. They have been extremely unhelpful.
Tip for consumers: AVOID THIS COMPANY!Ask Jessica about MyUS
I am an Airline pilot based in Dubai but originally from the USA. It was indeed difficult to shop for things I am used to and have them ship to Dubai. I have to say that I am extremely pleased with MyUS. I am usually not the type of person who gets involved with writing reviews but my experience was very positive. I was using shop and ship for a while and was looking for a better alternative. My US is more efficient, cheaper and most importantly what I was looking for. I am very happy with their service and communication style. Folks at My US Please keep up the good work
I`m Japanese user.
I cannot make it. I tried to logging in my account so many times on MyUS.com. I searched for e-mail address of customer service of MyUS on the site. However I did not find it. So I sent back the first and confirmation e-mail from MyUS to ask help.
Angel, who responds to me quickly like a speed of light. As she instructed I put the numbers and password to the boxes.
At last I made it! My business surely started on this spot, sending my stuffs into Japan.
Thanks great support to me.
I have been using MyUS service for years. Recently, I have been invited by Amercian Express Bank for a two-year promotion of MyUS Premium Membership so I have opened a new account. And then I contact MyUS through LiveChat trying to close my old account and get pro-rata refund of my paid annual fee. Your agent, Jess W., has been very helpful and provided me with prompt and sound advice to me and help me to consolidate the two accounts into one. The great service provided really impress me. It is one of the best customer service experience I have ever had! Many thanks, Jess W. and MyUS!
Even though I sent many emails with not enough information , Angel was patient with me and provided me with everything I had to do so we can solve the request I had as soon as possible , so happy and glad that I had the honor to be helped from the best assistant,Angel.
Jessica on MYUS is definitely the best agent i have ever chatted with.
had a live chat with an agent in regards to a package that had been delivered but not logged in my account, the agent Jessica was on point with all the answers to set my mind ease, i want say special thanks to the wonderful staff and the great job they are doing at myus, BIG UP MYUS!! Excellent service!
a great help .very reassuring.the distance makes problem solving very difficult and causes frustration and anxiety even over a few dollars.what i appreciated was the willingness to remain in touch even when my questions were a bit trivial and i think the problem may be solved.thank you
I like dealing with the support team of MyUS.com
They are always helpful and supportive.
I remember one of them was especially helpful that she created a solution to ease my problem permanently; not to mention her quick response and being active and dealing with my problem like if it was her own, not mine!
Her name was Kristen.
Thank you all of MyUS support team, and special big thanks to Kristen!
I recently had an account issue and was considering closing my account. Angel offered me an appropriate solution and was incredibly friendly. I appreciated the sincerity and accepted the offer immediately. Thanks Angel
Tip for consumers: Be nice and hope you get to speak to Angel.Ask Mel about MyUS
It's a great experience
I am the first time I experienced this website.
I'm relieved about the aid they provide to their customers
Today, especially that helped me and her name Jessica
She is a great and I talked to her and helped me everything I needed
Thank her,,, thank you
I had some problems with my shipments so I decided to use the chat provided in the site.
an assistant named Angel was chatting with me and she was one of the best assistants out there. I've used the chat before and some assistants weren't as helpful as Angel.
Well, if there are people like here in MyUS then I guess things are good.
My experience with the site MyUS good and excellent and I received a lot of mail over the MyUS, and also to support them fast and when you meet any problem was when necessary conversation is resolved the problem was my experience today in the conversation with the MyUS The employee Angel cooperative has she replied to My question quickly and solved the problem valuable less than 5 seconds thanks to Angel
Tip for consumers: I advise everyone to shop and send their shipments through MyUSAsk Falih about MyUS
I would like to say the service of MyUS are excellent and really fast plus give you the option to choose with post service you will like to use it and any time I need to ask any question or help people are very kind and helpful price are fair , I'm happy customer ,
I have been shopping on line from Dubai using the services of MyUS.com for several years. Although there were a few rocky patches in the beginning, including a period where I left the service, the efficiency of the system now is certainly beyond the high standards that I expect from a service company such as MyUS. I generally never do online surveys but to give something back to the staff who went out of their way to assist me getting urgently needed swimwear for my daughter, I am making an exception as their assistance was indeed commendable. I would like to convey a special thank you to Joshua and Kristin.
Had a small problem tracking my package, and when i contacted them, Ms. Angel attended to the query very politely and resolved the issue in less than 24 hours. Im very satisfied with the service myus provides and i will recommend them to anyone.
2 Questions & Answers
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