I commend the customer service members of MyUS include; Alison, Judy, Angel, etc. (in 197 reviews)
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YOU CAN FOOL PEOPLE SOMETIMES, BUT YOU CAN'T FOOL PEOPLE ALL THE TIMES. They raised their rates above what other shipping companies charge for even their dimensional weight and labeled it TRUEPRICE. In reality, you ended up paying more for Myus TRUPRICE than other shipping companies that use the standard dimensional weight calculation.
l make most of my purchases through paypal and l have had trouble, as a US seller l am wanting to buy from will not accept non US card's and my Australian paypal account will not allowe me to add a US address. and l do not wish to continue with my subscription, it is not suitable to my buying style.
l have written asking to unsubscribe.
I have nothing but accolades for the people at MYUS>COM for all the help they have given to me in answering question about shipments which appeared initially to have a problem.
The support staff are really on the ball and sorted out the problems with the minimum of fuss.
Praises for you all.
My beautiful coat arrived in perfect condition to MyUS as evidenced by their photos, however they chose to package it in a tiny little box and to fit it in they literally rolled it into a ball and scrunched it in. It arrived badly creased and the feathers along the bottom were broken off and damaged. They will take no responsibility as I didn't have insurance but how crazy is it that you need to insure them for their service which should be to ensure your items are packed carefully and adequately, it is what they should be all about! Insurance should be for the carrier only!! This is the second time this has happened to me now so I won't be using them again.
I am new and signing up but after filling the 3rd step which is the billing information, it doesn't let me go to the 4th and final step and it's showing this warning in red "•You will not be charged until you review and submit your order on the next step." !
I recently had two shipments which were from a loyalty program my Mum and I are subscribed to. Needless to say there were emails back and forth about how to state the values because some items were purchased, some were freebies and some were obtained through loyalty points. I was getting anxious as to how to deal with this when Angel came through for me. She understood my predicament and after my full explanation to her, she updated all the values for me accordingly and dealt with the 'problem' efficiently and in such a friendly manner. I am most appreciative of her services which reflects what your company stands for. I was sent an ANGEL when I needed her most! Thank you.
I received a package without an invoice and when I entered the value it was incorrect. Since you can't go back to change it I contacted a chat representative. Her name was Teresa and I'm happy to say she fixed the problem immediately! All I had to do was forward the invoice to her mail. It's a real improvement over the last time something like this happened. I had to upload and send and because I'm not very computer literate it took me forever. This was instant and Teresa was very helpful. My only suggestion would be to be able to go back and correct an incorrect value.
I've used a number of third party shipping agencies, and MYUS was the absolute worst.
I had to pay a sign-up fee and monthly charge. I made a couple of purchses in the first month and the shipping options were so expensive compared to other sites i've used. My parcels also arrived >5 days late - even though i paid extra for quick delivery. What a sham
Customer service sucks too. The shipping cost me more than the products i had ordered. I complained and they stopped my monthly payment.
False advertising regarding good shipping rates. Final word is AVOID!!!!! The smaller third party operators offer much better service, at a cheaper price
Tip for consumers: Avoid at all costs (if you're shipping to Australia)Ask Maral about MyUS
I spoke to Carl on 11/9/15 and he was very, very informative about the whole process. I asked for a walk thru from when I order online to the person receiving the box in Germany. Very easy to understand him, the way he explained it to me. I will be signing up for this service soon.
*CARL* was really really helpful. She/he helped me and solved my problem, i have been trying to solve for more than 3 hrs. Carl changed my membership type and helped me alot. We need people like Carl to customer service. Thanks a lot to Carl and Myus :)
"CARL YOU WILL BE REMEMBERED, HOPE WILL SEE YOU AGAIN"
her way of answering Solved my query in few sentences.
Dear sir ,
It was a sad news for me that you have to stop my shipment couble days ago but your agent named Sitejabber did an outstanding job ofter I communicate with you and was so professional and calm that it contains my anger in a statements need a way that i did not expected. My staff was released and my shipment is on the way to me
What an outstanding job . What an outstanding services
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