This is the kind of customer service that would make me return for MyUS.com's services. (in 124 reviews)
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After two weeks of horrendous battle trying to get my goods shipped, getting addresses mixed up and sheer inability to understand simple instructions, one Customer care agent named Marnie managed to resolve what everybody else couldn't in just a short few minutes.
I would most definitely recommend anyone to deal with her.
Very happy Customer all the way from Africa, thank you Marnie :)
i talked twice with their represivtives and they were very supported, specially (Jessica) . even few times they offered me free services i was not entitled to. Been a customer since 2011 and shipped over 60 times. never had a single problem with them.
Was getting a little frustrated trying to figure out where a certain package was…it seemed like I was getting the same answer from many different people but no one was actually answering my query as to what was in each package and where the third package had gone. Until Ashton took over my case…not only did I have 100% clarity within one quick email, I was able to rest at ease knowing all of the items had been sent from 6pm.com. So very very impressed as I was getting so frustrated I was going to leave myus.com and I have been a customer for a very long time. Ashton was amazing…I only wish I had staff like this working for me…very happy. Thank you
MYUS is EXCELLENT and THE ONLY SERVICE OF ITS KIND WORTH BELONGING TOO! They answered my personal emails and went to the effort of repackaging and finding the only courier that was able to send me some very expensive bottles of perfume which I had no idea when I bought them were a fire hazard and difficult to ship to Australia. I HIGHLY RECOMMEND MYUS as no one else was able to do this. I made many enquiries.
MYUS is not the first service of its kind I have been involved with. I belonged to another that was truly incompetent. Never read my emails. Never forwarded packages on time. And I mean NEVER! Clothing items I needed to try on to then return were so long in my suite I just returned at my cost to the merchant.I scanned and sent an invoice required 3 times over the course of 2 months and they still lost it.
IF I HAD NOT DISCOVERED MYUS MY GOODS WOULD HAVE BEEN LOST AND DESTROYED!
I am relieved and grateful I have discovered MYUS and would not trust any other company.
THE TRUE PRICING IS AN OFFER MADE TO INTERNATIONAL CUSTOMER LIKE ME WHO WANT TO SHOP THE US BY MY USA AND I AM REALLY ENJOYING THE BENEFIT OF SHIPPING MY PRODUCTS REGARDLESS OF DIMENSIONAL WEIGHT BUT BASED ON THE ACTUAL WEIGHT OF THE PACKAGE. I HOPE IT WILL BE EXTENDED BEYOND APRIL 30TH OR PERMANENTLY. THANKS
This was my first time using the service and I had some trouble figuring out how to enter values on an item I didn't pay for (sample). Teresa walked me through it and even helped me upload a merchant invoice which she took care of processing within seconds. I'm very happy with the service I received today!
This was the first time I had used MyUS.com and did not know what to expect.
I'd been wanting this item for a while and was happy to find that MyUS.com provided such a service. Any queries I had was very well answered by the consultant on the chat service. I received my parcel within 4 days of arriving at MyUS.com, which exceeded my expectations as these included a weekend.
Would definitely recommend MyUS.com. Great service.
Thank u MYUS Im so happy with ur perfect service and with ur excellent support service and i will always be ur costumer ..
And i want to give special thanks for the perfect angel from The SUPPORT for her kind and fast communicated and perfect service
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