I commend the customer service members of MyUS include; Alison, Judy, Angel, etc. (in 211 reviews)
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I used to use another company that I donºt want to mention here to ship my merchandise to Angola however I experienced some gaps that they still have to workout.
Since I was intruduced to MyUS two years ago, I met what I was realy looking for. MyUS has more professional and the fastest team to work with. For exemple, I had some sérios problems caused by my self and my work group in Angola, but Jess was the one who came up with workable plan that made everybody confortable and happy. Thanks MyUS, THANKS JESS for the Job well done. Keep it up!
Tip for consumers: I would encourage everyone in the world to use MyUS, the best group to work with for your besiness. Try to meet Jess.Ask Eduardo about MyUS
Angel was very helpful. When I told her the shipping cost was too high for shipping one package, she recommended me to wait for next package to come becasue consolidated shipment could reduce the shipping rate. As I claimed that I could not wait as the free storage for the package has expired, Angel finally granted me a courtesy to waive the storage fee. I much appreciate her kind understanding and the way for solving my problem.
ANGEL did a great job to try to help me. This is was silly story and could be prevented if the submission form would be a little be more interactive: indicate on submit if not all fields, or which fields, are not properly filled in or scrolled in. This is very easy to do with Java Script or in aspx using the dot net framework interactivity.
In this form here this is done!!! I tested it by trying to submit without entering the Last Name and it rejected my submission! So just tell your IT folks to do the same mechanism of reject for the country code on your Credit Card input form!
Thank you and kind greetings
As a thank you for my valuable information and improvement hints, you can come and visit my house on your next trip to France. See:
I've been a member of MyUs for quite a few years. Any issues have always been dealt with quickly, efficiently and very politely. Most recently I had dealings with Jess. Super efficient,helpful and friendly.
If you like to shop in the US, I highly recommend using MyUs as your mailing and forwarding company.
I'll be with them for many years to come :)
The problem of the items which contain us fish and wildlife services .. I can not ship to my country and thus is something very noisy and unfair because if i want the fess will cost me avalue which is more expensive by 100 times thain its pkg actual price so at the end i discard it and thanks alot to helping me
So there is a technical glitch with creating a shipment at MyUS.com and I have been trying to reach customer service by phone but to no avail. I decided to use email for which I had an automatic ticket. Later, a customer service agent called Angel assisted me from understanding my needs, identifying what the issue is (which may also solve similar situations of other customers), actually creating my shipment request based on my mail instruction (so my shipments won't delay further) through to the point of putting a smile on my face.
system glitch would have warranted 1-star, but Angel's customer service got it all the way to 4-stars.
Been using MyUS for a couple of years now. Never had any issues. I just contacted them asking if they could return my package when it arrives since I no longer need the item I ordered and the rep. (Jessica) was helpful and explained how I can go about doing that easily. Customer service is great, very professional and kind.
I have been using myus.com for nearly 2 years and have nothing but praise for this excellent service. Apart from the benefit of being able to shop online from stores in the USA that are not set up for international shipping, myus.com has an impressive focus on customer satisfaction. Their shipping rates are competitive and delivery times short. Once you try them you realize, there is no better way to shop online.
There was some confusion regarding whether my package was actually shipped or not and I sent an email to which Angel replied. Her reply was quick and complete and cleared up my confusion immediately. Thank you Angel for such good customer service. I have been using MYUS.com for many years now as I am an expat and live in Saudi Arabia and I am so grateful for this service as so many companies do not ship here. I don't know what I would do without them! They are professional, reliable and worth every penny!
I was told that i have a package overdue and I will be charged storage fee. I wrote back and said i shouldnt have anything with u since I received all products slready. So your staff checked and told me what it us. It was junk mails! So I ask those to be discarded. I worked with Angel who is very efficient and courteous. I cannot understand how this happens but it was taken care of promptly. Thank you!
There is problem with your new system. Angel solve my problem promptly n comfort my worries. She is efficient and do the follow up efficiently. I will continue to support your service. Hope your system improved and don't create problems to your customers. Well done Angel
Im a subscriber with myus.com since 2012. Found too many benefits that not available in other companies. I want to specify a person who is so cooperative and helpful with me " miss Angel " . I couldnt stay in this company without her. Great thanks for the great job and keep it up always.
eBay item ( a laptop) was shipped to Florida MyUS address so as to avoid seller's restriction against international sales.
Between arrival with MyUS and shipment abroad, the packaging was opened, the laptop was smashed in the corner of the LCD bezel (only possible without damage to the rest of the laptop if the laptop was opened up), the broken fragments thrown away, the box was resealed with tamper-proof tape, and sent half-way around the world at significant expense.
When opened, MYUS denied any responsibility until it was proven otherwise.
I had a nice chat with Angel, and she was very helpful and helped me so fast.
Also, I would like to thank Eric for packing my packages for the last two orders, it was really well packed with care
Thank you for having great team and customer service at MYUS :)
I have been worried about a shipment that cost me more than 400$ and I was afraid it got lost or sent to the wrong location. When I have written the email asking about the package, I got a quick review from 'Angel', and in few hours I found my package available in my suite. Thanks to Angel and everyone else in myUS Team who helped getting my package to my suite.
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