Because it is run by Amazon, the customer service is amazing. (in 31 reviews)
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I purchased an item I saw on The Wendy Williams Show at a nice discount and it was defective. The zipper was broken and therefore the item can't be used. The MyHabit return policy on their website says they will refund my money but the only option you can choose is "gift card". To add insult to injury, they ask you during the refund process if you are sure that's how you want to receive your refund, but don't offer any other options. Also, their "contact us" buttons are scams - they have one for email, chat and call, but they don't do anything when you click on them. I am quite disappointed that Wendy Williams aligns herself with a company such as this given my experience and the multitude of negative comments online. I am usually much more careful about checking in to companies before using them so - lesson learned.
I am very disappointed how they handled my request to return the item that didn't fit. I never wore it, still with a tag on, and the representative just told me, "Oh you should give to someone as a gift." Seriously?
They give you only 14 days window to return the item, terrible!!!!
Nordstrom lets you return the item any time as long it's not damaged and you have a receipt!!
I got a wrist watch for someone and it came with no dial control. The Habit customer service wanted me to contact the manufacturer, I did. The manufacturer charged a 15 dollars money order with the wristwatch sent to them to review "the problem" They also wanted $18 dollars for repairs. I paid about $80 dollars for the watch when it was purchased! My several efforts to get the so-called amazon company to respond met "we are not able to do anything"
My conclusion is that if you want a bad, defective, substandard product sold to you under false labeling, buy Amazon or The Habit ! Shame on you for your incredibly poor customer service!
I bought a $70 bag that was supposed to be genuine leather. Sure enough, the tag looks legit, but the whole bag is make of synthetic, spongey, leathery material that doesnt look anything like the real thing. I regret making this purchase. There is a reason the returns are not free. Im sure a lot of ppl make returns after purchasing. STAY AWAY FROM MYHABIT.
I ordered some tops for my son in a 10/12. When it came they were TINY, more like a 6/7. I thought it was just the brand so I exchanged for a different brand of tops and again, they were labeled a 10/12 but were sized more like a 6/7, and these tops are nonrefundable.
I did have some luck with ordering PUMA things for him, but I'll not be ordering clothes through them again.
On July 18 2015 I placed an order on a sale that MYHABIT.com had. I went to check out smoothly as there were no "Sold Out" or "Your country is not eligible for shipping" which DO NOT ALLOW one to place an order. So I waited and waited with no action on the order. After 3 days I started contacting them on their "Active Chart" and have been doing so regularly every 5 days until yesterday after I noticed that my order was cancelled. Here are the following conflicting things they have been saying over the past month and two weeks:
1. Our system had problems in that it did not realize that the items were already sold out
2. The stock is with the distributor and not the store yet, we are waiting for inventory to arrive at our warehouse for shipping
3. Your destination country is not eligible for shipping of the items ordered.
4. Shipping to your country is fine, it's just that we have inventory problem. However your items will ship out by 14 September 2015. Just be patient with us and here is $20 store credit for your inconvenience.
5. We could not receive payment from your credit card and after two attempts we decided to cancel the order.
So yesterday September 4th, they unilaterally cancelled my order that I have been waiting for since July 18. They never even bothered to send me an email informing me. I found all this myself after logging in and noticing that only the August orders, which I placed after that one appear.
If there is anyway that you guys know of a way to contact Amazon management about such issues please be so kind and give me the site or email addresses. On all the chats I had with their different agents on their Live Chat, each and everyone of them is NOT in the US. It seems Amazon employed people situated in India, and other Southeast Asia countries. No wonder customer care is so poor, those countries don't value customer service as people in the US. Every time I have interacted with somebody based in the US I have always ended up pleased, even if I did not get what I wanted, but the customer courtesy is amazing.
Poor poor service I got from MyHabit.com yesterday.
I ordered a pair of "ruby and diamond" earrings. The cost was less than $50.00 so I did not expect Tiffany quality at K Mart prices. However, the earrings were so ugly that I could not imagine anyone paying $10.00 for them. I used to love to browse the high-end products on this site. However, I have lost my interest in ordering anything again.
I ordered three items, one of which was non-returnable. That item was incorrectly labeled. It was meant to be a large and they claimed that to be 10-12. Even someone who regularly orders a size 8 cannot fit into it. It is not large. Myhabit will not allow me to return it. That is not acceptable behavior and will not be using their service any more.
I am very pleased with my purchases from MYHabit. The quality of the merchandise is excellent as are the prices for designer goods. I find myself frequently shopping on the site. The shipping is fast and reasonable in cost. I just love shopping on the site. I also like the wish list for items that I want but are sold out. I have been able to acquire many items desired when they are located and returned to the site. A notice is also emailed and texted about the availability of these items.
Just be aware when you buy because some of the merchandise is not returnable. I purchased a pair of boots and they sent me two right shoes. These were tagged "not returnable" ...sorry but you sent me two right shoes. MYHABIT didn't seem to have two lefts laying around anywhere and said I could just donate the two right shoes I received. Um, ok? They did refund my money because of the circumstances.
I have been an avid user of Gilt and Haute Look for years. I also work with Amazon.
I have not used My Habit regularly because the merchandise is spotty.
Today, I placed an order with My Habit using my mobile phone. I ordered a belt. Within moments, I received an e-mail that my belt and painting were on the way! I went to the site and tried to cancel the order within five minutes. It responded with a system error. I went online with Chat within a half an hour of placing the order. The representative said that my order was already on its way! I have been charged for a painting I did not intend to order. This note was followed quickly by My Habit's return policy in an e-mail.
Regardless of whether this experience is resolved, I'm done with them. The service experience didn't fit what is presented as a "premium" brand.
...and by "Cutout Stone" they actually mean plastic.
I'm very disappointed in the quality of 2 products I purchased for my wife:
They feel very cheap and aren't worth the value. There seems to be a reason why these items have been marked as "non-returnable"
I just love myhabit Events! This site, with its deep discounts on luxury goods is truly my
favorite new find and I just can't keep checking out out every single day! You are going to go bananas when you see what they have and love it if you are an Amazon Prime customer and you can get in to the sale 30 minutes earlier than everyone else!
I just moved into a new home so I've been buying items through MyHabit for home decor, etc. I can't review their clothing, jewelry, etc but have been quite pleased with the items of home decor items I have ordered. It seems like each holiday they have a flash sale of large selection of items in all the categories at 80% off (and if you are a Amazon Prime member then you get a sneak peak 30 mins before everyone else) I've scored some major deals over Memorial Day weekend and this Fourth of July weekend. Items go quick during these flash sales and the quantities are limited. The quality of the items are very comparable (and sometimes even nicer) to items you would find at HomeGoods, TJMaxx, etc They buy from various vendors who only sell to retail so it would be difficult to find some of the items at my local stores. Their descriptions are pretty spot on, it notes dimensions, country of origin, etc I do wish theSy had more photos of the items and reviews would be nice too. A couple items I've bought hesitantly but was actually quite pleased once received. The shipping is super quick. I bought items on Thursday, they shipped Friday and showed up on my doorstep Sunday! Each description notes the shipping estimate so if it says "ready to ship in 1-3 days" it's going to be quick. If it says something about a couple weeks, I usually won't order unless it's something I really want. They do a good job on getting the items shipped quickly but the actual packaging could use some work. My Memorial Day weekend order of the 8 or so items ordered, 1 vase was broken. I contacted the customer service via chat (it seems to be outsourced overseas) to ask for a refund or replacement. They were super quick to look up my order, good English and comprehension of the situation, and since the item was sold out, all they could offer was a refund which went back into my Visa. Okay with me. No store credit, just a credit card refund which was better. Was on my account a few days later. After looking at the vase more, I was actually able to repair it with glue and angled on a shelf, you can't tell it was broken ;) My 4th of July order I just received today was disappointing as of the 5 items, 2 were broken beyond repair. No way of fixing them, one item seems to be in a million pieces. I just sent a chat and within 8 minutes they sent me a refund back to my Visa. Items were already out of stock since I ordered during the flash sale. Each time I spoke with the customer service via chat, I did offered to send photos of the damaged items and they said no need, just dispose of the items at my convenience.
Pros: great deals, great selection, lightening fast shipping, great customer service
Cons: items sell out quick, you only have a short amount of time to checkout before the item is released back to other members and their packaging needed some work
All in all, I would recommend them highly. You may end up with a broken item or two but they will offer a replacement (if they have it available) or a refund very quickly. Be sure to read the website carefully before placing an order, everything is spelled out in black and white.
Quick edit 7/6/15 - I contacted customer service via chat on 7/5/15 to let them know about the two broken items in my order. Saw that the refund to my credit card already posted to my account this morning 7/6/15! Turned around and ordered two different items on 7/5 figuring my credit would almost balance out the new order and one item already shipped and should be here by 7/8/15!
This site is fake from china. I ordered the bags was never told they are coming from china until they took the money I found out. I received the bags. My God, they look worse then fake MK purses. They took my money as soon as I submitted order. I emailed them back wanted my money back. They said I can return them, however, I have to pay for the return, which will cost me at least $60 to return to China. They said they will give me an additional discount. I agreed. This was back in February. We are in June and I still have not received my money back. DO NOT ORDER FROM THEM. They are full of lies, their bags are worse then an actual fake bag would be. They looked like they have been used for ten years.
Customer service is great, you get your stuff right on time and there is always someone available on the phone to answer your questions . Drawback : after I returned an item i never got my money back and i just let it go. You buy your items for a cheap price but the problem is the quality is almost always cheap and not comparable to the real brand they claim to be. My valentino sunglassess were not close to the real ones in quality, the 3 pair of earrings i bought were all defective and stones were hanging loose ,detached, in the plastic bag; the clothes with cheap fabric a cheap imitation of the real brand. I am not sure that after so many bad experiences I am going to continue shopping with Myhabit.
Living in Australia is frustrating for many avid shoppers. We pay more for everything, we have limited choice of products, and we are often unable to buy products from US websites.
I've been a member of MYHABIT for about 3 years, for the past year I haven't bought clothing or shoes for myself from any other shop, online or otherwise. The prices are fantastic, the quality of the merchandise has been fabulous, and the customer service department have exceeded my expectations. I am delighted with MYHABIT through and through!
I have had mainly good experiences, but now that they charge shipping for anything under $99, it's very frustrating. Since items can only be held in your shopping cart for 10 minutes, it's a race to try and find everything I'm looking for before that 10 minutes is up. For example, today I put a pair of Kenneth Cole sandals for $39 in my cart. It was the last pair available in my size and it was really all I wanted, but they wouldn't be free shipping by themselves, so I had to quickly look through lots of other items to find something else to add up to $99. In the past I could have just checked out with the sandals, and then gone back to look for other items at my leisure.
I really don't like the set up now, so I probably will just look at their site and then see if the items are available at a comparable price elsewhere
I've seen where people say stuff sells out too fast, it does. So much so, when I "bought"a $1000 chair from them....I never got it. When I called cust. service, they couldn't tell me if it was in transit, or if they ever really shipped the package at all, despite having a ups tracking #. After 2 weeks of me calling and emailing them(they never contacted me until the point of refund), I still never got an explanation as to what happened, only that I would be refunded. The chair was supposed to be a gift, so a refund wasn't what I was after...guess it'll do.
Tip for consumers: bewareAsk bob about MYHABIT
If I could put 4.5 stars, this would be my score. The customer shopping experience on the site is great, which is not a surprise, as it is powered by the industry-best Amazon. They often have very good deals on some sweet brands. Their customer service was very responsive. In my last order they shipped me wrong size shoes ( 3 instead of 8, yeah), and because it was a no return item, refunded me without the need to ship it back (I just donated it). Of course, as usually happens in these cases, the size I wanted was sold out. Knocking off the 1/2 star due to their new shipping/return charges. I understand why they needed them, but I loved my free shipping on all orders. May be they can expand perks to Amazon Prime member.
These site are scammers! Do not buy from this site. They are not trustworthy and very unreliable. I purchased a suit and the item was not delivered and when I contacted customer service they told me that the item was sold to a person on a waiting list and I was told to get on a waiting list. They blame UPS and post office and everybody else but refused to take responsibility. I had to beg for my refund and they are taking their time to even refund my money. Worst customer service. Better to buy from Amazon. I bought from the site because I was told they are owned by Amazon but never expect that kind of customer service from MYHABIT! They are horrible!
I am the type of woman that likes to shop at home. Oh of course I enjoy going to the mall for a specific item, to stock up on tops at Forever 21 and H&M, and to visit the shoe department at Nordstroms. But, I love flash sale sites and MyHabit is number one. I will shop at Gilt ( a little expensive and more on the "designer side") and Rue la la just getting to know, Ideel (don't, since Group On, bad customer service and the product lines are poor you can get their stuff cheaper at Ross and Forever 21 in my experienced opinion. But MyHabit, owned by Amazon is the best. MyHabit has the widest scope of merchandise and the best discounts. Customer service is prompt and very fair. They do offer refunds, the amount you paid less 3.99 shipping fee for orders under 100.00 back to your credit card unless they very clearly state non-refundable (literally shows up in red in your cart). You must return within 30 days AND you must choose: Refund OR Credit during the return process. My best purchases this past three months; a nue by shani mod colorblock dress $74.00 (it actually went down to 59.00, in a flash sale, items sold today, may repeat another day it quantities are available thus the lower price) regularly $270.00 ( once you place the item in your cart, you have 10 minutes to purchase it, I use this time to check prices BEFORE I buy it). I also got a Members only leather crop jacket in Mushroom, feels and looks like lambskin leather and is good weight so so nice for $149.00, regularly $428.00.
A few things to consider: 1) you have 10 minutes to think about the purchase, is it really a good price, can i get it at the mall cheaper, is it worth the 3.99 for delivery? 2) don't let the fact that you "only" have 10 minutes push you into making a bad purchase i.e. can't afford it, don't really love it, wrong size, color. 3) most things come back around OR something equally amazing remember a new sale starts at 9am PST every single day!
Something is fishy about this site. No sooner did I order a handbag at original (not inexpensive)discount price (arrived in inadequate packing, luckily no significant damage), then suddenly one left selling for $40 less ... unsatisfactory response by customer service. Then I was considering another handbag purchase, price unchanging over many days. I noticed the number of items for that brand was constantly changing and one colour of the style I had in mind was sold out yesterday ?but available today? My colour choice went to "one left", selling without price modification ... just as well. According to many reviews, who knows what the quality might have been of this supposed expensive bag?!
I live in Australia and over the years have been an avid and large customer of MyHabit. But when I try to shop now it says with the product - International shipping available, it is not in the
restricted category but when I go to check out it says it can't. This is a regular occurrence, I am wasting my time and I have just had 10 items from t-shirts to sunglasses rejected!
I purchased my very first item and couldn't wait to get my Chi Rocket Blow Dryer. Only to be extremely disappointed that my $300.00 blow dryer didn't heat up, it was defective. I just wanted another one but was told by the customer service chat line that electronics cannot be exchanged! I had no other choice but to have my credit card refunded. I wanted to chat again and ask why I had to pay the shipping charge to return it but was not allowed to chat, e-mail or do anything else regarding customer service and this blow dryer. Wow! Access Hollywood.....quit advertising them for "great deals" they are a headache and customer service doesn't exist. I might decide to quite watching Access Hollywood until myhabit.com decides to service their customers.
Tip for consumers: Watch what you buy, I suggest to just stay away. Returns are a hassle and cannot exchange any electronics if yours is defective. Then they charge you to return a defective item! Really? Stay AWAY.Ask Patricia about MYHABIT
Unfortunately and sadly; MyHabit website written and chat Customer service is controlled by outsource in India (their names is clear indication) Amazon, has a policy of closing account. They closed my account many years ago, I open new account recently; I had a horrible experience with email customer service, today they notified me my account close, again it came from the Indian THE rudest people any human being can deal with. The outsource CS are liars, deceptive they changed their story without any consideration of policies and or deceptive business practice. Resentfully, Amazon allowed them to do miss abuse their practice under their name. It is impossible, disgusting experience to deal with Customer Service in writing, however phone service are in the USA and they are very helpful. Unfortunately, they want to impose the Indian cultural deception, lies and indecency on us. It is a shame!
Tip for consumers: Stay away from MyHabitAsk A about MYHABIT
I absolutely love MyHabit.com.
I have gotten great products from them and nowhere else can you find the similar stuff cheaper even at an outlet.
I have the experience that a couple things I ordered look fake and some of them are 2008-2009 models. By the way, if you are into Richard Ginori tableware and Tods menshoes, the 2012 models are nowhere as good as their earlier last year merchandises.
Tips for success have high speed internet and log on exactly at 9 a.m. PST. Otherwise, most of the good things will be gone in less than 5 seconds. If you are not sure about the size, just oder two sizes and return one after you try it on at home since there is free shipping and credit back to your credit care will only cause you $6 more.
Vrey happy with it. Hope they have more merchandise each time!
Just received an Ivanka Trump bag with the straps unglued from the hardware. Very shoddy packaging as well. Overall, everything feels cheap and wreaks of scam. Hard to believe there is any associations to Amazon.
At five minutes to sale time my finger starts tingling! This is the BEST SITE EVER! So what if the items may be from a previous season, or they might not have every size. For the most part, they do. Sometimes there may be a pricey item or two, that's why they have the 'Designer' section. The have items that aren't even available in stores or other websites. Shipping...I have received items OVERNIGHT. The have the best brands, the best shipping, and the easiest returns.
Read their Return and Refund Policy before you shop on MYHABIT.com
"Your refund will be in the form of an amazon.com gift card, which will be automatically applied to your account." It sucks! Amazon doesn't have this policy, saks.com doesn't have this policy, bloomingdales.com doesn't have this policy.
Stay away MYHABIT.com
First off, for us people that reside on the east coast, the sales don't go on line until 12 noon, when most of us are at work. When I have managed, after great effort to buy a number of things, mostly women's handbags, it was very rushed. If you don't jump on your item quickly, they sell out. Usually with in first 2 hours of sale. The most disappointing thing is, the quality of merchandise! Not what I expected, even from the somewhat vague descriptions item. I have returned more items than I have kept. The most insulting part of the whole transaction is you don't get your money back, they only give you an amazon gift card good for future purchases, I'm afraid I won't be doing much purchasing from this site in the future. It's to bad, the basic philosophy of site is great but in practice is disappointing.
Everthing is sold out in seconds, unless you want to pay $125 for a pair of designer childrens jeans. I've been watching this site for weeks & have even been on a few times right when deals go live & have not been lucky. This site is terrible.
Unfortunately, I have not been able to buy anything from this site...everything (for kids) is instantly gone. I go on the site at 9am PST each day. It is very frustrating to say the least!! They must only have 10 of each item....what a waste of time!
i have used this site numerous times - you have to do your homework to see if the prices are good. Usually they are very good and shipping is fast! You also have to log in early, especially if you are of a common size. I really do think that shoes are factory seconds as I have had issues with them, and I may stop getting shoes from them. But overall I love them. Refunding was a breeze when I received a slightly defective chair, even though it was not refundable. Myhabit refunded the full price and had me keep the chair!
Sometimes the stuff is good but most of the times in real it doesn't look how it looks on the site. I've bought dress shirts and shoes because they looked awesome on the site but in real the quality and the color of the shirts was poor. 80% of the times I had to return the stuff but since they have free shipping both ways I kept trying
Site usability: 4/5
Best Deals: 3/5
Order handling: 4/5
Product Quality: 1/5
I have been a long time customer of Myhabit and have always find my experience to be fair. Some purchases comes through fine and some not which I can deal with. However, this past month, frustration hardly described my feelings when dealing with Myhabit. My last four orders were cancelled in a row! Three of them were given the reason that the items were out of stock. Now, if they do not have the items stocked, why were the items still available for purchase on their website???
With my final order, Myhabit even had the audacity to blame my credit card for the cancellation, which I have used multiple times on their website as well as on others. I called my credit card company to check and they said there was no indication that the charge was even attempted. Bear in mind that for this particular order, I received two cancellation emails from them. The first said the item was out of stock and that my credit card will not be charged. The second cancellation email was sent 2 hours later stating that my credit card had declined the charge and thus they had to cancel my order. It was as if the second email was sent as a second thought to rid the company of any liability. Blaming the customer for their inability to see an order through is absolutely unacceptable! It is most disappointing that not only Myhabit is lacking in inventory control, it is lacking in integrity as well. I am an avid online shopper and along the way I have come across good and bad online retailers, but by far Myhabit has outdone even the worst of them all.
At this moment I live through a stressful situation. I have spent a lot of money on Myhabit.com
And now I just realized what a waste of money is to use this company. I received ugly shoes
Which do not look like on the picture. The cut is to open plus since it is a cheap company
The shoes are not true to its size and extremely heavy. never order from
My habit which is part of Amazon.com. I do not have a printer and I need authorization label
From the company. Call Amazon representative and she lives on the West Coast never heard
Of My Habit. What am I to do? Mind this company Amazon wants you to fail returning
Their items and they do dirty tricks for you never to return those items like refund on your
Credit card? The choice is return on gift card and I saw some people got cheated on their
Orders which gives them return on the Gift Card. That is why this company prosper: tough
Policy of controlled return,cheap stuff, exuberant prices and covers it's face under the veil
Of Myhabit.com. Please stay away from Amazon.com. No respect for people and they make the life of the people very difficult due go the fact that they sell mostly nonsense. Stay away
From Myhabit and Amazon- no respect for buyers.
Tip for consumers: Just do not use it? I have explained the reason why.Ask Nella about MYHABIT
Myhabit is an interesting project by Amazon that (according to my experience) has the following characteristics:
1) It has very low quality products, many of them being replicas from China that they advertise to sell at a 70% discount!
2) in most of the cases, the shipping dates are FAKE. They claim your product will arrive in 3 days or so, and in reality they don't even have the product in stock. If you are patient enough to wait, they will send it to you whenever it comes (usually in 3 weeks), otherwise they will cancel the order.
3) Myhabit has NO REVIEWS, so no matter what they do to you, you can't post it in their website to warn other users. That's why they manage to be in business.
These guys should really be sued for false advertisements regarding shipping and inventory quality/fake discount rates. The question is who is going to take the initiative. I know they are too big, but they have no right to lie to their customers.
Tip for consumers: Stay away!Ask Michael about MYHABIT
Everything, EVERY SINGLE ITEM I have bought from myhabit has arrived damaged in some way. Two items were OBVIOUSLY returns because the finishes were defective and the people who returned them did not re-package them correctly so during the shipping back to the original vendor, the shipping to myhabit, and the shipping out to me they were damaged even worse. However, the straw that broke my back was a snow globe I bought for my wife had its box and outer globe intact , but the figure inside was broken and missing a portion that was not inside the globe. That means it was manufactured that way. Myhabit sells a lot of B stock and returns, and as others said check the prices before you buy. Here is a tip on returns, I bought a kitchen waste can that arrived totally smashed, but instead of calling myhabit I called the manufacturer emailed them pictures of the damage, and they sent out another asap and told me to keep the old one. I took a hammer and block of wood to the old one, and now have a lumpy but functional extra can for the utility closet.
4 months ago I had bought a chandelier on sale. It was beautiful. But when I got it the main hardware which is used to hang the chandelier was missing. I was so disappointed. And had to return it for full refund. So last month I bought beautiful pair of mid-century chairs for a very reasonable price. Once again I loved the chairs but they did not include any instructions to put them together and also they had missing parts. I am so mad. I called customer service and they asked me to give them 2 weeks to find the missing parts and instruction to put it together. I did not hear back so I call again. They said sorry they have not heard back and asked me for another weeks time. I was done with them by then. I asked them to just take the chairs back and give me back my money. How can they have vendors like them on their website. I am not going to buy anymore stuff from this website.
I have chanced upon myhabit when I had to buy a pair of high fashion shoes that had as expected ran out of the shops as soon as they were put out. I have vast experience in online shopping being both a buyer and a seller. So I googled a bit and I was lead to the greatest site ever. Not only do they have the right size for me, they are priced very low, way low than the other fashion sites that I frequented before. I stayed on the site to browse some more and was delighted to find out that there are other awesome items as well in other categories. Like a true fashion diva I appreciate the e-mail they send to keep me updated on the latest sales! It sometimes suck because others get there before me but it's ok, I win some, I lose some. Also, a special shout out to their great after sales customer care for replying promptly and comprehensively to my queries and requests.
Last FIVE orders have either not turned up, can't be tracked or have sent incorrect items. Can't be trusted at all-will tell you anything to get you to not cancel an order. Total and utter rubbish site-do not trust do not use.
12 Questions & Answers
Wish to return an item I purchased for my boyfriend which was a birthday gift. It didn't fit him. When I attempted to return it, I couldn't get into it under orders and then it said I can't return it. I am a very good customer (check my account "Andrea Trachtenberg" and I believe I should at least get a credit, if not have my money refunded.
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