MovieaholicShop

I ordered 6 necklaces from them on April 6th 2016. They said it would take 3 - 5 weeks for delivery. I wait patiently & I finally received 5 out of 6 necklaces 7 weeks later. It is July 3rd and still haven't received the last necklace. I have emailed them several times and they would tell me it's on its way and that there was a problem at the factory. Now I haven't heard back from them in over a week and the website is closed down now. It's some BS! The last necklace is supposed to be a birthday gift for my little sister Very unsatisfied customer

I bought three pokeballs from this website for a gift a month before the event. Shipping was to take 3-5 weeks and I only got 2/3 pokeballs a month and a half later and am STILL waiting for the third to arrive. They originally didn't give me a tracking number because the items were "too small" but upon my complaint they gave me one to track my order. Terrible customer service communication and two months after waiting for the last part of my order, they refuse to do anything about it. Quality of the pokeballs I did receive was $#*! and not worth the time or money I spent to purchase them.

I ordered the Army pocket watch for my son's birthday. He retired after serving 22 years in the Army & I thought he would like it. After almost 2 months it arrived. The chain was in pieces & the back of the watch was all dented. I emailed them. They answered saying I needed to send pictures of the damaged watch & the shipping label which indicated it was shipped from China. I did as they asked & received another email from them saying they couldn't replace the watch since it came from a 3rd party BUT they would credit me $5 if I ordered another one. I replied they must be crazy to think I would do that & that I am reporting them to the authorities as internet fraud & supplying the authorities with all my information. This is definitely a scam! Please do not fall for it like I did

Lois Matthews -- Pennsylvania
January 8,2016

On impulse I bought a Star Wars Millenium Falcon bottle opener I saw in a Facebook ad, because it looked kind of cool. After payment you get a confirmation and from there on there is no communication from Movieaholic. The PayPal receipt mentions a person's name rather than the company I would expect to see.

The only way I ended up getting a tracking number is because I filed a dispute with PayPal after not having received anything for 4 weeks. The tracking number I received was for Yanwen Shipping, apparently a shipping broker based in China. In the end I received the bottle opener (after about 6 weeks) but it was rather disappointing. It was only engraved on one side and completely flat on the other.

It was definitely not worth the wait or the money.

I bought two items in the middle of March. I only received one, which was late April. I have STILL NOT RECEIVED the second item I ordered, and they kept throwing me the excuse, "oh they had a problem at the facility, and your item is on the way", bull$#*!. That was back at the beginning of May. I think I was more then patient with them. Here it is almost Mid June, and I am no longer getting any response from them even after telling them I no longer am interested in the product and want a refund. It was over a month ago I asked for that, and I've never receive a response, a refund, or the original item ordered. Save yourself the trouble and spend your money elsewhere.

I bought 1 item in the middle of April and I have STILL NOT RECEIVED the item I ordered. When I emailed regarding the missing package, their excuse was, "oh they had a problem at the facility, and your item is on the way", which is complete BS because the tracking app shows it is still somewhere in Shanghai. I have been more then patient with them. It is almost end of June, and I am no longer getting any response from them even after telling them I no longer am interested in the product and want a refund. I've not received a response, a refund, or the original item ordered. Don't waste your time and money here. It's not worth it!

I am extremely disappointed in their poor service.

I placed an order (#6756) on 20 August 2015, almost 6 weeks ago. I have yet to receive the items purchased.

When I wrote to enquire on the status of the order on 18 September 2015 (2 weeks ago), their representative promised to get back to me within 24 hours. He hasn't responded since.

Update 1: They finally responded to my email on 2 October 2015, after I sent them another email. They claimed that my package was delayed "because of some custom procedure problems". When I asked for a tracking number, they went silent again until 5 October 2015. I received the package on 3 October 2015. Overall, a horrible experience, and I will never buy from them again.

Movie-aholic customer service is extremely poor. At the time of my purchase, nowhere on their site listed that they did not offer returns or exchanges. I order two adult size "Large" sport shirts that turned out to be EXTREMELY small even for a "sport" shirt (they fit my 5 year old, who is average size for his age). I emailed them to try if I could exchange for a larger size, and they flatly refused to offer any options.

The quality of the shirts was also very poor. The printing was fuzzy and the material was very thin and flimsy. This was a $50 purchase overall. The complete lack of documentation regarding their sales/return policy on their website as well as the total lack of customer service is extremely poor practice.

**Update:** In response to their comment below, their sizing charts are inaccurate. The "Large" t-shirt fits an average size 5 year old. Inaccurate sizing charts are of no use when making a purchase. I stand by my initial review.