Paras L.’s Reviews of MovieaholicShop & more

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MovieaholicShop

Movie

“Stay away - extremely poor customer service”

10/1/15

I am extremely disappointed in their poor service.

I placed an order (#6756) on 20 August 2015, almost 6 weeks ago. I have yet to receive the items purchased.

When I wrote to enquire on the status of the order on 18 September 2015 (2 weeks ago), their representative promised to get back to me within 24 hours. He hasn't responded since.

Update 1: They finally responded to my email on 2 October 2015, after I sent them another email. They claimed that my package was delayed "because of some custom procedure problems". When I asked for a tracking number, they went silent again until 5 October 2015. I received the package on 3 October 2015. Overall, a horrible experience, and I will never buy from them again.

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Thank you

trinh p. – MovieaholicShop Rep Over a year old

Dear Paras,

We're sorry to hear that, but sometime we have some customs procedure problems with international shipping, and always to solve it ASAP for valued customer like you.

Oct 3rd-4th are weekend and customer service team is not available at that time, please understand this situation. You actually did received the package, and we hope you would like it;)

Again, we're really sorry for this inconvenience. We always to make our customer happy, because we believe your happiness is our success.

Have a great day!
Best regards,