Great vintage clothes, fantastic customer service, and easy browsing. (in 46 reviews)
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For some reason, the dress is just not happening in the mall. I never see cute, vintage, well-fitting dresses in my size that don't cost an arm and a leg. The stuff out there is just bleh. Then, somehow, doing a search online for "vintage, plus sized" I came across ModCloth and BOOM! Revelation! I am no longer frumpy, bumpy, boyish, ill-fitted and colorless. My new mojo image is feminine but strong, witty, bright, fun, curvy and sassy! People say "I want to raid your closet". The funny thing is that even my regular wardrobe looks fresh now that I have these awesome ModCloth go-to dresses. I would say there is not a day that goes by without a compliment. And, heck, that's nice. Absolutely everything I have bought (4 cardis and about 22 dresses) fits perfectly, launders well and looks amazing!
ModCloth even sent me a coupon code to use on a future purchase because I hit buy a little too quickly one time before entering a discount code. So, I am good with the customer service side, and happy as a clam with my gorgeous wardrobe! Opening a ModCloth box is just too wonderful. If folks are scared about buying online, please don't be! Read the measurements carefully, and the other customer reviews, understand the material and care required, and, don't buy before you double check the order.
I suppose if you don't know what looks good on you, you are better off at the mall. But, if you want to save money and time and have something not every teenager is buying at Target, shop ModCloth. You sassy gal, you!
I had a coat in my cart, $204.00, and was waiting for a sale. I found out on Tuesday from my daughter that she got an Email that coats were on sale on Monday for 15%. I never got the email about the sale but kept getting emails to hurry and buy the coat because I left something in the cart. The next day I got one about shoes being on sale, they were running weekly special each day. I communicated back and forth with customers service and asked if they would honor the sale even though it was Tues. They offered what they thought was a generous 10%. I said you mean to tell me you cannot honor the 15% for one day. Every excuse, the answer was no. He gave me a coupon code for 10%. On Wed. I ordered the coat as a present, mainly because it was the last one with the wonderful gift of 10%. Now today the I got an email offered 20%. Ya I called back an got this sweet as sugar girl on the phone that would not make the adjustment. I asked for a manager and sugar said well good luck hope she can help. I was put on hold for a long time so sugar could tell the manager the story. The manager comes on to act like she knows nothing about the situation but as we spoke I know she had it relayed to her. I asked if she could give me credit in my account for when I buy something else, the answer was....you can give two discounts on the same purchase. She said I could send the coat back, of course I have to pay shipping and they I would have to order another one today at the 20% off. Okay how is that saving anything. Would you not think if they gave me a credit in my account, that I would buy something else and spend more money. You can call any store and they would be happy to help their customers, Travel Smith, Penney's, Macys. NOT MODCLOTH
Tip for consumers: Most of the clothes are nice that my daughter or myself ordered are nice but the service is bad.Ask Victoria about ModCloth
I ordered a coat from ModCloth and it did not fit, so I exchanged it and requested the correct size. However, I was never notified that I may not receive the size I needed. The coat arrived at ModCloth (I never received a notification they received it) and I had to contact them to find out if the coat was received. I then found out that they didn't even know what size I needed for the exchange and to top it off, they didn't have the size in stock! Even though I marked that down on the exchange form. Completely unacceptable. Customer service is a joke and did nothing to resolve the problem or even make their customer happy. Ridiculous. I will not be shopping with them again.
Love this site. It's hard to find fair trade-made in USA clothing and ModCloth has a seperate section for all clothes made in USA. My items were reasonably priced, shipped very fast, and I have been very pleased with my cool and unique items. Have ordered from them a handful of times and plan on going back.
In a nutshell, I <3 modcloth! I regularly buy my clothes from this site. I recently bought a dress that did not fit. I returned it and 4 months later hadn't been refunded. Turns out modcloth didn't get the package either so maybe fedex lost it. Anyway, the rep I spoke with was understanding and kind, and refunded me anyway (maybe I lost a few bucks in the return process, but hey). Good customer service and awesome clothing. I highly recommend.
I'm completely disappointed with Modcloth lately. Sometimes when a person contacts a rep about a problem, they would like to feel like they are being heard. BUT, lately, I am not being heard. No "I'm sorry, that sucks." OR "I completely understand, I would be frustrated too." An apology or a bit of empathy would go a LONG way, Modcloth.
I've shopped and returned items to ModCloth before and now they claim to have free exchanges and returns, but read the small print ... they charge a shipping fee for returns ... why bother shopping online if you have to pay to return an item, just go to a store ...
I love this site! The clothing actually fits nicely, and it isn't aimed towards the stick population. (even tho I guess I qualify as a stick lol) Everything is so cute and flattering. I know they have a ton of retro styled clothing, but I have found SO many cute things on there that are modern and fresh.
And it's not just their clothing, shoes, accessories, etc.. IT'S THEIR CUSTOMER SERVICE! It is by far, THE BEST customer service I've ever gotten. I really respect ModCloth for allowing customers to review their items and share opinions. This really helps decide what to buy. I ordered a pair of sandals with a bunch of jewels on them and the jewels fall off.. I reviewed them and got 25% of the price of the shoes back on my credit card and 20% off my next purchase!! They really value customer feedback which makes the customer feel valued and that their money hasn't gone to waste.
Love ModCloth forever <3
I have not received a dress I bought almost two weeks ago. And it has just been sent from Modcloth to FedEx. Which will then get transferred to USPS. There is no way I will get my dress by Thurs, which is when I need it by. Ordering over tow weeks in advance should be more than enough time to receive an order. The story given by Modcloth is they were in the middle of a software update. They have done nothing to offer a faster shipping method or a refund so I could buy a dress elsewhere. So now I'll have no new dress for my trip. So long, Modcloth.
I won't be ordering from them again. Took them over a week and a half to ship my order and wouldn't let me cancel my order either when it was their fault my package wouldn't be arriving before I had to move back to school. Still don't know what I'm doing about that. Poor customer service with problem solving, like maybe change my address since you haven't even shipped it after almost 2 weeks? Nope no help.
Highly recommended. I've ordered from ModCloth a few times in the past and have always received satisfactory service. I promptly got whatever cute clothes I ordered. Everything also seemed well-made and in good condition.
In my last order, however, one item came with a significant defect. As soon as I contacted customer service and explained the problem, I was shipped a new item free of charge! They seemed helpful, apologetic and kind, especially compared to other companies I've dealt with in the past.
I placed an order a week ago. They haven't shipped it and won't cancel my order.
Quote from chat:
Right, but as I mentioned, we are in the midst of upgrading our warehouse system so we had to cease operations for a short time.
I so sorry, if i had a way to add a new charge to your order, I would.
We are a young and growing site, try to better our processes and services. It's not an overnight process, it takes time.
Recommend no order be placed until they better their process.
These guys completely ruined my day. I made an order only to get an email from Fedex that they are going to charge me with fees which are more than half of my original order charge. Modcloth customer service are refusing to reimburse me for even a part of those fees, and I have another order on the way! They have lost my business forever.
I am sorry to see negative reviews here, I absolutely LOVE ModCloth. I stumbled across it last August and have ordered over 140 items now. Of course, I haven't kept it all, but the items I do keep are my most favorite clothing and accessories. I have rarely, in all my orders, encountered issues. I understand blips have occurred during special flash-type promotions (Stylish Surprise) but I've never been personally affected. I have had two instances where an item "oversold"; in both instances, I was issued a coupon.
Coupons have gotten a little lame I have to admit. Products are pretty pricey. Last fall I received many 20% off coupons and then I joined a site which offered a discount to students on every order, which initially was 15% off then reduced to 10% (now it's a one-time deal, sadly, so I won't even name the site). It seems the most Modcloth will offer for coupons are 10% off now. Anyways. The customer service is phenomenal. I've never encountered such wonderful agents..I use the chat feature all the time and the responses are prompt, friendly, personal, and accurate. I've had a couple agents that were less enthusiastic but that's the worst I can say. Never rude, typically offer to go above and beyond. The ModStylists are amazing. They can offer more detailed product info that the CS reps can't but beyond that they are just rock stars at wanting to help customers. One worked with me over a period of months regarding an item that was possibly going to be put up on the site. She contacting me regularly with updates with NO prompting on my part. It would take a lot for me to be disappointed with ModCloth, really. The worst issues I've had occurred during shipping (thanks to Fed Ex..they've screwed up a few deliveries and destroyed two packages now. I'll take USPS anyday). Not anything to do with Modcloth, as they usually prepare and ship the package within 24 hours. I often receive orders in 3-4 mail days (M-Sat). Handling has slowed down a bit right now as it is peak season for weddings and prom, so my packages are going out of MC's distribution after about 2-3 days pending. I was concerned so I contacted CS and they explained the seasonal rush. I am in no way affiliated with MC beyond being an extremely loyal customer :)
Tip for consumers: Order quickly if you love something; you can always return it but things sell out very fast sometimes. Returns are 5.99 unless you get store credit. Pay attention to the returns window.Ask Sara about ModCloth
I order from them at least once a month. Shipping is always fast, and I haven't had any issues with quality like others. I tend to just buy dresses, and I'm usually happy with my purchase. I had to return a few things, but never had an issue.
DO NOT BUY FROM THIS WEBSITE!!! The customer service reps( excuse me advocates) are LIARS and give customers VERY MISLEADING information. I ordered an item from them on April 17th. When I recieved my item it wasn't fitting how I expected so I returned it late April to buy something else later on. Tell me why it's now May 23th and I STILL haven't recieved my refund from them! I contacted them about my refund I was waiting on because I was not given acknowledgement as to if they received my returned item. The rep told me I'm going to be refunded and it will take exactly 2-5 business days for my refund to reflect back into my bank account. Don't tell a customer to wait 2-5 business days because I'm going to expect 2-5 business days and when those days passed my refund wasn't even reflected in my account. I contacted them again about this and new rep told me now that it may take a full billing cycle and to call my bank about the status of my refund. I then contacted my bank and they told me they see no such refund being processed or pending for me so they can't tell me when to expect it. In the meantime my bank encouraged me to file a dispute against them. To make matters worse I have an event I am suppose to attend at the end on May 29th, and I put in an order for a new dress well in advance. Tell me why my dress is STILL pending and hasn't shipped yet?! I ordered my dress well in advance express so that by the time it arrives and if the size doesn't work out I can quickly exchange it if need be. The company offers no idea as to how long processing takes before an order is shipped. So as far as I'm concerned that could be a month from now. I contacted customer service again about my order that was pending for over a week. One the representatives had the nerve to tell me because it's prom and wedding season that is why my dress hasn't shipped. They are busy shipping their stuff. It's obvious here that my business with them mean nothing and their representative is basically telling me because I'm not going to prom or getting married my order is low priority.
I then had to contact customer service AGAIN!!! Not only about my dress, but my promised refund. The rep then got back to me and told me there was an error on their part why my refund didn't show back up in my bank account. Why couldn't the last rep I spoke to tell me that? Why was the mistake just caught now? So I now have to wait ANOTHER 3-5 business days. In terms of my dress the last rep I spoke to promised me my dress would arrive before my event on May 29th and even lied about when my order would ship. Now the new rep I spoke to that caught the mistake is telling me my order is going to arrive on the day of my event. After the last rep PROMISED me that my order would arrive well BEFORE and not to worry. SHE GAVE ME HER WORD!!! Long story short. DO NOT BUY FROM HERE! The customer service reps are very SHADY AND LIE ALOT!!!
They have great customer service!
I got my order in 3 days and I love my dress!
But what I like most about them is their marketing. They show a variety of body sizes in their pictures and are welcoming to all people who have a desire to wear dresses. Kudos to you Modcloth!!!
Beautiful, fun,flirty,fabulous, one of a kind,excellent quality, gift certificates,great service,fast shipping! You can create a personal account privately storing your measurements, items you love and if something you love is on sale,almost sold out or comes back in stock they will email you. They even send you little jewelry gifts in your orders!
A friend of mine told me about this site - she uses it all of the time, for dresses mostly. She will order 3 dresses and when they arrive, she tries them on and usually keeps one, maybe two, then returns the other(s). It's so easy to do, it's a very trustworthy site. It can be a little bit pricey on some items, but most are good quality pieces.
I wanted to express how deeply disappointed I have been with ModCloth. My daughter and I have been loyal customers for years and have fell in love with what this company has to offer. Unfortunately after this recent interaction with Modcloth, I was left exhausted with the non-sense and in disbelief that a company’s “Customer Care” would be so, well, careless. After many phone calls, and even speaking with a manager, the situation is still not resolved. Over Christmas break I order several items from ModCloth, along with a couple of items from Urban Outfitters. Both of which were not cheap. One of ModCloth's dresses did not fit my daughter, so she wanted to exchange it for another. Likewise, one of the purses she wanted from UO was not what she was hoping, and decided to send the product back. Being a busy mom in the midst of the holiday season, I made a mistake and sent the wrong items to the wrong companies. The purse went to ModCloth and the dress went to OU. I take full blame for that. Thankfully, about a week later (late December), I get a call from Urban making me aware of my mistake. They were SO NICE! They said it is a common mistake, sent the package directly back to me, and said I had until the END of February to return the purse. That should leave me with more than enough time, right? I immediately called ModCloth and told them about the mistake. They said they couldn’t find the package, but would let me know when they did. Well, after waiting for a while with no response, I call back. They did in fact receive the package and were going to send it back. Praise the Lord! But, after waiting….and waiting….and waiting, still no package. I call AGAIN asking to speak to a higher authority. Finally getting in touch with a manager, she tells me the package is now missing, or if you ask me, stolen. Why wouldn’t someone want to take a cute purse, that isn’t even reflected on their inventory? Their product is returned. The manager proceeds to tell me there is nothing she can do. She says that customers make this mistake more often than I would think and she apologized for the lost package. She used being a “small company” as an excuse for the loss, when I would think that just means packages are that much easier to keep track of. She also suggests I call Urban Outfitters and ask if they can give me some store credit! I actually laughed at this one. Why the heck would UO do that? Even though it was my mistake, they handled the situation with grace, so the problem could get resolved. They did their part and the err is not on their end. ModCloth has so much to offer, but unfortunately, service sometimes speaks louder than the product. After reading several customer review sites, I guess I’m not surprised. It sounds like there is a management problem. Owning a company of my own, I know that sometimes you run into difficult situations. Over the years I’ve learned that bending over backwards for a customer (which isn’t always the most enjoyable) is sometimes worth the immediate loss, because it results in way more business in the future. Word of mouth is one of the most powerful marketing tools and I can guarantee I won’t be spreading positive feedback about ModCloth any longer.
I returned some items to Modcloth and requested larger sizes be sent. The sizes I requested were out of stock so they automatically have me store credit instead of issuing a refund like any honest retailer. I contacted them to correct the mistake and they refused. Worst company ever. Seriously? I hope holding on to my $75.00 is worth losing a customer for a lifetime.
I order from ModCloth all the time. I am usually very happy with my purchases. If I am not the customer service team is happy to take care of it. I have never had any issues with their customer service. I have to agree with some of the other reviews however that shipping is not the best. I have ordered overnight and noticed three days later that is has not shipped. I call and get it the next day. Also with the 4-9 day shipping sometimes takes about a week to ship. I have also received broken items or they were the wrong item all together. This doesn't bother me too much because the customer service team always takes care of it. Regardless of the shipping issues I will continue to love and shop this site.
Tip for consumers: Read reviews of products before purchase. These are very helpful when shopping online as sizes and quality vary.Ask Nichole about ModCloth
This rating is for their customer service. My ModCloth delivery was stolen off of my porch. When I called ModCloth, Anna, the customer service rep, was extremely understanding and accommodating. Unfortunately, 2 of the items I had ordered were no longer in stock, but she offered me the option of re-shipping the others and refunding the out of stock items, or just refunding the entire order. I was very impressed with their customer service. I don't think many companies would go out of their way like this to make sure the customer is happy. Thank you, ModCloth!
I ordered an item Dec 9th for a Christmas gift. I paid extra for faster shipping too. One week later, the item still hadn't shipped! So, I called the office and a rep tried to locate the order; she said she emailed the shipping department to send the item out on asap shipping. She never got back to me like she said. I called again the next day, the rep confirmed the item had been tagged as asap shipping as soon as it processed and should be out for shipping (as soon as that night or the next day). Christmas comes and goes, I was out of town and kind of hoped that everything had worked out. Check my email Dec 26th and still have no tracking information and my friend said she never received the package. Dec 29th call them up and again (3rd rep conversation) and explained the situation. She can see that I have had issues and canceled the order (she said something about becoming out of stock and them having them in again). She said if I reorder it, she will send me a coupon for 10% off and free asap shipping. Dec 30th I log on to reorder the item and use the coupon...the price has increased from 16.99 to 24.99! The coupon didn't even cover the difference! So, again, I contact a rep and she "price matched" and gave me free shipping. So, exactly 3 weeks later, I have reordered the scarf for the same price and still have no scarf. I am not happy. I will not order with modcloth again.
Whether its shoes or a simple sweater, the customer reviews say it all. Poorly made, overpriced, ill-fitting flimsy materials. Or "once I washed it, it unraveled". Found a shirt I liked with 6 good reviews, on "sale" for $44, (cost $4 to make). Lots of polyester and rayon goin on with most of their stuff, one "description" just said IMPORTED. Sigh.
I order this shirt on Dec 2nd, it just got here the 17th! Said 4-7 business days. That was my last purchase from modcloth ripoff.
Tip for consumers: Do your research, a majority of customer reviews are negative. Save your money.Ask Wit about ModCloth
ModCloth has been a very helpful company. Their goods are of HIGH quality. They commit CS reps CS STYLIST HELP, whoever u NEED. 2 YOU!! They have CHAT which I love & they respond quickly. Shipping can be slow. They say its bc they use small artisans who can only fulfill so many orders. Otherwise, they hav helped me immensely. Just make sure your signed up 4 "notification" so ull b alerted as soon as an item u wanted comes back!! Then , grab it immediately! They even say "order in 2 sizes if your not sure, we have FREE SHIPPING BOTH DIRECTIONS". And it IS trye!!
Absolute worst - took 8 days to ship, missing items, some labeled "final sale" and probably won't have in time for Christmas...spent twenty minutes twice on "chat" and was promised a response - never got one. I think they'll be gone by next Christmas - super bad management and staffing.
Tip for consumers: Go elsewhere!Ask Dee about ModCloth
I contacted customer care three times about an order because I was afraid the stylish surprise would be oversold and look at that, it was. It also took them 4 business days to tell me that, when the 2nd time I contacted customer service, the woman told me my items were ALL accounted for and ready to ship--which was FALSE. I can't even begin to explain how frustrated I am because this has happened to me so many times when shopping at ModCloth. I've been a customer for over 8 years now and it's absurd that in EIGHT YEARS they still have not been able to fix the problem of overselling items. I am so furious. I don't care that I was refunded, I want to receive the items that I was confirmed to have ordered. And now I will have to wait another six months or however long for it to come back, and I'm sure this will happen then as well. On top of this entire fiasco, they send me 10% off, which is basically a slap in the face. Unidays gives me 15% off my ModCloth order every time! I won't even use the 10% because it is essentially worthless. If I buy something for $50, I get $5 off, wow. I don't want a coupon, I want the items I ordered. $5 is not nearly worth the inconvenience and annoyance I have endured with this order.
I'm getting to the point with ModCloth where it's such a frustrating experience that it's not even worth the clothes. Half the time I don't end up getting them anyway.
Tip for consumers: if it's low in quantity it's probably sold out.Ask nicole about ModCloth
It was my very first order frm this website. I got the Shipment notice the very next day I placed my order. And while waiting I started reading reviews from other websites including here.. When I read abt their shipment delay I was really concerned. But I got my order on time, infact I placed the order on a saturday and the clothes were delivered on Thursday.
Abt the quality, it was ok.. I feel the price I payed was huge.. Shops like Macy's may sell tht for the price I payed.. Well, the most imp thing was the size.. Even though the website said, true to size I felt the dress I bought was very large.. So I called customer service and told the same. They asked me to go for a quick exchange If I wish to buy a smaller size.. So its like they placed a new order for a size smaller and for the original dress I had to return back for a full refund. The new dress arrived this Monday which I felt was a very quick shipment, considering the fact that they did not even charge for my shipment.
I believe other bitter experiences mentioned here, are mainly coz they might not have the items ordered instock.
But, will i recommend this to others?? Probably now, mainly because I felt items are too costly.. Also people who are fit conscious should gamble here..
P:S The new dress arrived was also not that great fit for me.. And it was a size 'S'.. Cant go lower than tht. :)
Hope this helps
DO NOT ORDER FROM HERE UNDER ANY CIRCUMSTANCES! I placed my order on Tuesday evening and paid for their ASAP (overnight) shipping, which according to their information on their shipping page means that my order should have been processed on Wednesday and I should have received my order on Thursday. It is now Sunday and my order is still "pending."
I spoke to two customer service representatives via the online chat and have sent an email to customer service.
I opted for overnight shipping as I needed the dress for a party on Saturday, so I decided that overnight shipping with it arriving on Thursday should guarantee that I had it in time. When my order did not arrive as expected on Thursday, I chatted with customer service and was assured it would arrive on Friday. I decided that while this was later than I paid for, it would be fine as I would still have a dress to wear on Saturday. I checked my order status on Friday morning and it was still in "pending" status and clearly had not yet shipped. Again, I contacted customer service via live chat. This time I was told that there were "inventory issues" with my order and it was unknown when it would ship. I then requested that my order be cancelled and to be given a full refund, since it would not arrive in time and I would have to buy a different one for the party anyways. The CSR told me that they could not offer me a refund as it was outside of their ridiculous 60 minutes cancellation window and that I would just have to return my order whenever I received it. I have sent another email requesting a cancellation and full refund.
I do not recommend ordering from ModCloth to anyone. It has been nothing but a headache. I ended up having to rush to JC Penney as that is the only store near me, in order to buy a different dress for the party.
I did not rate the quality or value of products from this site as I have not received my order.
Tip for consumers: Tip: Don't order anything that you want to wear anytime soon.Ask Steph about ModCloth
I love Modcloth! I have purchased over 30 dresses from Modcloth and I absolutely love their dresses. I have 3 girls and their Modcloth dresses are their favorite dresses. The dresses are absolutely beautiful--unique and made with beautiful cloth and detail. The dresses are usually lined except for some of the summer cotton dresses. I have had a few that were sized weird, such as very large on the top and they had to be returned, but my money was always refunded quickly without a hassle. I even had one dress that the color faded unevenly after washing and even though it was past the refund date, they refunded my money.
Tip for consumers: I usually order 10 dresses at a time, pick out my favorites and promptly return those I don't like or that don't fit (usually half). You can't expect everything you order online to look great on you or to fit perfect.Ask Donnella about ModCloth
I really really wanted to give modcloth a try because they do allow these unique designers to showcase their products (most of them looked so interesting that I couldn't wait to get my hands on them) so I ordered from them several times and here is my experience:
1. It has become apparent that some of the products are definitely not worth the money. There were several products that I saw on their websites that I wanted to buy but ended up buying from somewhere else cheaper(exactly same products directly from designer or through other online platforms if you are willing to look for it).
2. I ordered 3 pairs of shoes from them. The common issue with modcloth is that the pictures must have undergone some editing because the colors are ALWAYS different. I returned two of them because of the colors. They were different enough for me to SPEND money to ship them back (I was told that I would have to pay for my shipping if I returned them). The last one I kept because I did want a pair of navy colored shoes but I regreted after wearing it for a day because for a pair of low heels it was extremely uncomfortable (definitely not a quality product of worth)
3. For international shoppers:
I moved to Canada. At this point I buy a lot of stuff online because some of the brands have no retailers in Canada. I have not experienced a lot of issues with duty (crossing the border) with stuff I've bought from other places. However with modcloth (I have no idea why) I get charged almost 30% duty.
At this point. After all my frustrations (6 purchases and 600 dollars later) I think I am going to give up on this website.
As others have said before me, the site has some cute items that are hard to find elsewhere. I bought a sweater and read the reviews, it said it ran small so I ordered a larger than normal size. It came and was easily two sizes smaller than typical. I wanted to return the item. I was told that I would have to pay a fee to return the item, fine whatever. So I shipped it back. I waited a few days, nothing, no refund. I chat with them and she says it takes a few weeks to receive back in the warehouse then another week to process the return. Totally unacceptable, refund my money once the item has shipped back to you. Amazon has great customer service as we all know, when you say you are returning something they refund your money. They don't wait 3-4 weeks to return your money. I will never shop with ModCloth again and I suggest you don't either. There are so many other great options out there. Try StichFix, they are great!
This site is amazing. First off, the style clothing they sell is nearly impossible to find in stores you can walk in to. Second, (if you read reviews and actually look at what the product is made of in the description) you can find very nice quality clothes. Sure, they're priced very high, but it's not like you'll find those styles in stores for any cheaper. Thirdly, their customer service is wonderful! I've never had a bad experience with them (and I'm one of those ask a million times a million question shoppers). My only dislike is their processing times every other order take a while. But, that's ok with me. :)
I am frustrated with modcloth! Their dresses are made from flimsy cheap fabric that are not worth the usual $40-60+ dollars they go for. Also the shirt I bought in my first (and only) order from them had a defect. And when I wrote a negative review on their site expressing these opinions, they took it down.
Not worth the time or money. The dresses look so cute on their site, but having ordered from them it is a HUGE DISAPPOINTMENT.
In the past, I had been satisfied with both the quality of products and the customer service I had received from Modcloth. It is lovely to be able to buy unique and vintage clothing which I couldn't otherwise find in shops which were not online.
This said, the last couple of times I have shopped with Modcloth, I have been quite disappointed with my experience.
I had ordered a pair of simple, cream coloured shoes from the site and once they arrived I noticed they were marked, and the soles were scuffed. Clearly not new as advertised! However, I was quite pleased with the service I had received on this occasion as the customer care team sent me a new pair free of charge, and I didn't even have to send the other pair back.
My most recent experience has seriously put doubts to the Modcloth name in my mind, at least. I jumped at the opportunity of a free shipping order to Australia, ordering big because usually it's so expensive to ship down here. Unfortunately, and not Modcloth's fault, the package has gone missing in the mail system here and it's unlikely I will receive this order. Again, not Modcloth's fault and they have launched an investigation with Australia Post. So when I contacted customer care to see what I could do from here, I asked the team member to resend the items of the order which were still in stock and refund the rest to the credit card I had used for the order. She misunderstood me and just refunded the whole order to store credit. This is not what I asked for!! So when I contacted her again, she told me there was nothing she could do and I'd just have to use the store credit.
Know the package going missing wasn't their fault, but the customer service team could be a bit more attentive to what is being asked of them.
Having been dissatisfied with Modcloth on two occasions now, rethinking investing there any time soon. Shame though, the clothes are really quirky and unique. But in the end, probably better to shop where you know the service staff can actually help you and the items are new.
I have several pieces from ModCloth - I love the quality and style of all their designs and ordering and payment was sleek and smooth. Unfortunately, my Bank here in Malaysia has experienced a lot of Credit Card fraud with this Company and they have now blocked all transactions with ModCloth. I now need to get special authority each time I wish to make a purchase. This has certainly taken the fun out of online shopping for me. However, I will still follow this Company and their lovely selection of styles and dresses. The dresses are totally worth the hassle - it's just not as easy as it was before….
My shopping experience with this company was totally negative! This company is a total waste of time.
Clothing sizes are inconsistent and I had to return all my dresses. They may look cute on the site but they just don't fit properly and the fabrics look cheap in real life.
Also, it is obvious ModCloth does not value their international customers and their return policies for those ordering from without the US are much harsher than US ones. No exchanges for international customer too, sorry.
No more business from me!
I love ModCloth! Great vintage clothes, fantastic customer service, and easy browsing. My one wish is that their dresses were designed to nip in at the waist and come to a little above knee-length; the proportions of the dress often make it look like dresses are cut like this, but they're actually mostly empire waisted mini-skirts. Still, there are some great dresses in there, and the search is fun!
I live in Canada and have ordered from ModCloth a few times in the past (just 1 or 2 items per order) and this time thought I’d just do one big order to save on shipping costs, but I think I ended up paying more in total. When the payment actually went through on paypal I was charged $20 more than expected because of the currency exchange rate. This is not advertised blatantly at all on their website. Then I finally received the package today after 3 weeks and I have to pay another $30 in customs fees. Ridiculous. That’s $50 extra. Including shipping costs $70. And to return everything I would not be refunded for the $20 and I would have to pay for return shipping, likely another $20, so it’s not even worth it to return. I emailed them 8 days ago to complain and still haven’t received a response.
EDIT: I just chatted with a ModCloth representative and they are willing to refund the shipping costs. I am a lot more satisfied with their customer service and I am bringing up the rating to 4 stars. It is important to be aware of shipping costs and customs costs for next time.
I bought a book and a purse from Modcloth and love them both! They're both good quality and I get a ton of compliments on the purse. Yes it's a little overpriced, but I'm still happy with what I bought.
Tip for consumers: Follow what the reviews say. If people aren't happy with it, chances are you won't be. If you're getting something without reviews, be cautious.Ask Kayla about ModCloth
For a long time I'd look on their website but I wouldn't buy anything because some of the things that are cute are unreasonably expensive. It's not like they sell high qality stuff there, I see same clothes at other stores for way less.
Finally I decided to buy some wall "art". At the same exact day I bought a painting from urbanoutfitters.com, which I received within 3 days. My modcloth order was being "processed" for over two weeks. When I finally got annoyed with them I messaged asking if I could cancel and I was told no I'm too late for that. When I asked about returns the person who works at modcloth told me she'd send me pre-paid return postage. Well I got my stuff after a month, no return postage included. The "art" was tiny and cheap looking. I immediately deleted their app and told everyone I thought would shop there, not to.
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