Crystal W.

I have ordered a few items before from Modcloth and shipping status has never been great which is why I gave them two stars. I recently purchased two dresses on Feb 2 for a wedding on March 16, so I thought plenty of time. Modcloth's standard shipping is ground economy which means the shipping status is not going to be great, but after 18 days of not seeing the shipping status change and no notice from the company, I reached out to Modcloth customer service. Their response was "We apologize for any inconvenience caused by the delay in shipping and any missed messages during checkout. Our warehouse is currently undergoing a move, which has resulted in temporary shipping delays. However, we have been advised that shipping will resume by approximately 02/29/2024." No where did their website indicate there was a possible shipping delay so the customer could decide to order or not (some folks may not have a deadline). I asked for expedited shipping and received this response "Due to our warehouse moving, we are currently not offering expedited shipping. We are also unable to make any changes to an order after it's been submitted." While shipping on 2/29 would still get the dress to me in 7-14 days (if the shipping estimate date is correct and nothing occurs with the carrier), that is too close to the date I need the dress and I would not have had a chance to try it in time to exchange. I requested a refund, and I am not sure I will use this site again when there are many clothing options out there